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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics (page 3 of 3)

2.3 from 1,535 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    1.5 (52)
  • Return Claim MadeYes (61) · No
  • Warranty Claim MadeYes (25) · No (26)
  • Customer Service
    1.1 (57)
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Raymond
RaymondSouth East Queensland, QLD
  • 35 reviews
  • 18 likes

Painfull return

published
VINCENT TRIPODI
VINCENT TRIPODIMetropolitan Adelaide, SA
  • 3 reviews
  • 1 like

POOR Customer Service a JOKE of a Care Plan... DISGUSTING

published

Directed at the Gepps Cross, SA store. Purchased Apple Watch, took out a product care plan for warranty as it apparently it covers all defaults, damages and software malfunction... ABSOLUTELY NOT! Does not cover damage at all, defaults are a question mark to and the sales rep told us it did... KNOW YOUR PRODUCTS! Took it back to get repaired, had to send to Apple, a fee was charged for Apple to look at it... THIS WAS NOT COMMUNICATED. Provide the facts of the care plan, communicate possibilities, don't lie to customers.

Ildelin K.
Ildelin K.Sydney, NSW
  • 2 reviews
  • 4 likes

Harvey Norman Customer Service Appalling

published
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Abbey
AbbeySouth East Queensland, QLD

Disgusting service

published
Thirteen
ThirteenSydney, NSW

Avoid electronics department at Mascot store

published

I purchased a fridge and washing machine from Harvey Norman Mascot, the fridge i refunded faulty after 3 weeks and washing machine had to be replaced after 5 weeks. I purchased a fridge at Harvey Norman Gordon and I received better customer service and quality product from them. I am still awaiting partial refund, 3 months after from Harvey Norman Mascot, each time i follow up and say they will call me back, i end up calling them back and repeating the same conversation again with no outcome.

Related Articles

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Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
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Jessta
JesstaPerth, WA
  • 35 reviews
  • 34 likes

Very poor customer service. Disgusting Treatment.

published
Pete
PeteEyre Peninsula, SA
  • 2 reviews
  • 1 like

Don't expect to be treated like a human

published
R Barnes
R BarnesSydney, NSW

very disappointing

published

Moore Park Staff were very rude ( including management ) , on two separate occasions ; will not back the warranty, give the Moore Park store a miss. Extended warranty , ( product care ) is a jock,,, and advised by their own tech guy , that we just go " round in circles " when claiming on warranty issues.

Nikki
Nikki
  • 2 reviews
  • 3 likes

Absolutely No Help at All

published

Purchased a monitor and it packed up 3 months later. Took it back to Harvey Norman and they were no help at all, I would strongly recommend going somewhere else. Take your hard earned money and spend with a company that honours client loyalty. After 20 years and more than $20,000 spent goodbye Harvey Norman.

Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

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Skitlz
SkitlzMelbourne
  • 2 reviews
  • 2 likes

Do not shop with them

published
Skitlz
Skitlz

Openly Lied about product care - horrible customer service to back it up.

published
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Questions & Answers

Lyn .S
Lyn .Sasked
No answers
Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

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Harvey Norman Retail Stores - Electronics

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