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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics (page 2 of 3)

2.3 from 1,542 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    1.6 (55)
  • Return Claim MadeYes (64) · No
  • Warranty Claim MadeYes (26) · No (28)
  • Customer Service
    1.1 (60)
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Matt
MattPerth
  • 11 reviews
  • 13 likes

Terrible customer service experience - very stressful

published
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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Tab A 10.1"
Melanie
MelanieGippsland, VIC
  • 2 reviews
  • 1 like

Horrible service bad product

published

We purchased a top of the line vacuum from Harvey Norman 7 mths ago . It’s broken three times been away to be repaired more than it’s been here . This time away 5 weeks ! We call they can’t tell us a thing about it . Last time it broke they super glued it and made us wait 2 weeks to get it ! The worst customer service ever I highly recommend never shopping there we can’t get our money back it’s going to ACCC now all we wanted was a refund to buy a vacuum that actually works !!!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman sale Victoria
Product PurchasedLg vacuum
Consumer05
Consumer05SYDNEY
  • 5 reviews
  • 1 like

Try to Return Something

published

I purchased an electronics item and later found that it wasn't compatible with my device and tried to return it. The item was unopened and I had the receipt from the previous day. I was bounced from one person to another who had their own processes until I had enough. I ended up giving it away to a friend.

Product Quality
3/5
Customer Service
1/5
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBondi
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Helen S
Helen SCentral Highlands and Goldfields, VIC

Lied to about available software

published

I was sold expensive antivirus software when I bought a laptop. Was told it wasn't available for just one device when it is. Also wasn't told about less expensive Office option. Was fobbed off when I complained.

I believe these lies and subterfuge are caused by low hourly rates and a dependance on commissions. I put my trust in the sales person. Never again and never again at Harvey Norman.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBendigo, Victoria
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cam
camGreater Melbourne (Metropolitan), VIC

Do not purchase extended warranty

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Honest reviewer
Honest reviewerMky Qld
  • 42 reviews
  • 16 likes

HUGE SCAM

published

computer breaks, you take it in to computer service section, its under extended warranty, we will send it away for you, they send it away ,, after a couple of weeks !! one month later I get a call from Melbourne, you need xyz parts, but we can replace it on warranty, no I want my computer back fixed..... 4 days later its going to take another 3 weeks for your parts would you like a credit and get a replacement computer, no, get the parts I want my computer back,,,,, was I alone, talking at work ,, same story for others, so they get you to ditch your old computer, get another one,, and get another freeking warranty,,,,, bad bad people,,, mine is in mackay qld

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store Locationmackay harvey norman
Product Purchasedasus computer

Liars

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationOsborne Park

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Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

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jimmy m
jimmy mSydney, NSW
  • 3 reviews
  • 2 likes

extended warranty / product care is an absolute waste of money

published

bought a microsoft laptop, I paid extra for the extended warranty saying the manufactures warranty only covers me for 12 months. The device became faulty after 14 months. Contacted Harvey Norman and they said they'd need the computer for a week to two weeks and that I'd be without it and no loan computer could be supplied. This is unacceptable as I use the computer for work. I called Microsoft and they said I'm still covered under the manufacturers warranty (2 years) and they're sending me a new one free of charge. Extended warranty is a rort and I'm going to ask for a refund on it the absolute scammers

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBondi Junction
Product PurchasedMicrosoft Surface Pro
OnlineShopper11
OnlineShopper11South East Queensland, QLD
  • 19 reviews
  • 31 likes

Product Care Warranty - Don't fall for it!

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationToowoomba
Electronics & Computing Shops

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rednuts81
rednuts81South East Queensland, QLD
  • 3 reviews
  • 4 likes

Scam product care

published

Returned faulty goods under product care was told on the spot that it will be covered fully. Returned after a 4 week wait to pick up the item and was told I'd have to pay extra money because when i bought the item it was on sale . I wanted a cash settlement instead but apparently they dont do this at this store . Rude staff that have no clue at all.

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationRockhampton
Wsssup
WsssupGreater Melbourne (Outer), VIC
  • 4 reviews

Not so much Care in Product Care

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Lena H.
Lena H.Tasmania

Disappointed and disgruntled by poor customer service

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store Locationdevonport
Product PurchasedGoogle Chromecast Ultra
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

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Chatha
ChathaPerth, WA
  • 3 reviews
  • 3 likes

Their product care warranty is a kind of a scam

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Socks
SocksPerth, WA

Customer Service Poor, no ambition to be the best.

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMalaga
Product PurchasedLenovo Yoga 530
Alastair Gillingham
Alastair GillinghamPerth, WA
  • 3 reviews

Shame on you Harvey Norman sales assistant no better than used car salesperson (Honesty is the best policy)

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMidland Store
Santosh
SantoshAdelaide
  • 11 reviews
  • 2 likes

Never go for it. Submitted a claim more than a month ago but still haven't heard anything.

published

When I purchased a product, I was said to get instant replacement. Submitted the claim on Harvey Norman store Marion more than a month ago but haven't heard anything back. Store doesn't take any responsibilities about the process. Be aware of their sales techniques, doesn't really worth paying extra for product care scam.

Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Gear S3 Frontier
Liz
LizSydney, NSW

Bad advice and a battle to get guaranteed refund

published

The tech salesperson at Harvey Norman recommended a particular computer virus software with a 30 day money back guarantee. The instructions I was given to install the software didn’t work, I was on the phone to India for a long time trying to get help (they wanted to charge me extra) and when I asked for my money back at Harvey Norman they refused! Should have gone to Good Guys!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationSupa Centre
Jared A
Jared AGreater Melbourne (Outer), VIC
  • 4 reviews
  • 6 likes

Misleading & Unprofessional Sales Staff

published

I had a phone slammed down on me by Matthew from the Harvey Norman Chadstone AV team & I had recieved misleading and flat out poor customer service from KChang. Beware of purchasing gifts for people from this store or trusting the sales staff on the floor as it may come back to bite you. It took me two emails, many whatsapp messages and two phone calls to finally obtain a refund from Anna the floor manager. The process was a lengthy waste of time.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationHarvey Norman Chadstone
Symon M.
Symon M.Sydney, NSW

Think very carefully when buying a gift

published

I recently purchased a laptop as a gift for my partner's birthday. I was quickly attended and staff was very helpful.
Unfortunately when I presented the gift to my partner for her birthday the next morning she said thank you but I really don't want a laptop you can take it back.
When I went to return it after many conversations with different levels of management they refused to give me a refund on the pretense that they do not have to refund if u change your mind. I said I hadn't changed my mind it was an unwanted gift...
Currently waiting for reply from acc.
Be careful at Xmas people they don't refund unwanted gifts.

Product Quality
3/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationCastelhill
Tugba
TugbaGreater Melbourne (Inner), VIC

Impossible to exchange faulty products!!!

published

Harvey Norman is hopeless at returns. For a faulty mouse, they made us run around to different stores for an exchange. Customer service was poor and not friendly. I was made left feeling guilty for returning a faulty product. Finally, the Harvery Norman store at Springvale exchanged it for us after a day of failed attempts.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationSpringvale, Dandenong
Product PurchasedLogitech MX 518 Optical Gaming Mouse
Hugh McGarry
Hugh McGarrySouth East Queensland, QLD
  • 6 reviews
  • 3 likes

Harvey Norman Noosa - Dreadful Refund Policy and Experience

published

My wife recently in good faith and following consultation by an attendant bought an expensive ($79) charger for her camera battery. It does not work as described and they have refused to refund or provide a credit. Have been a customer for over 10 years and spent thousands of dollars. Never again.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationNoosa
Product PurchasedBattery charger
Lisa P
Lisa PHobart, TAS
  • 2 reviews
  • 1 like

2 Major failures $3000 dollars down the drain and Harvey Norman does not care

published

Bought 2 Lenovo laptops $3000 approx 15 mths later they are both bricks and Harvey Norman says too bad. Not our problem. $3000 bricks I think constitute major failures. Heading to JB Hi Fi - they actually care!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMoohna Tasmania
david cook
david cook
  • 8 reviews
  • 14 likes

Terrible treatment

published

I purchased a New 200 $ Navman From Harvey Norman Gold Coast,had it a week, was travelling back towards Tasmania, when it failed to turn on ,Called into Harvey Norman Coffs Harbour to exchange it , the Manager said I would need to get the Maps updated at a cost of 35 $ or they would have a look at it and a fee would be charged if they could not find a fault , I find this terrible service ,why would they not just exchange it ,The extra warranty didn’t apply ,so walked out with a faulty Navman No more Harvey Norman Products will I purchase

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationCoffs Harbour
Kerri F
Kerri FSunshine coast
  • 2 reviews

Terrible service

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationHarvey Norman Maroochydore
Product PurchasedHP Spectre 13 Pro
David Armstrong
David ArmstrongMelbourne
  • 2 reviews

Worst customer service ever experienced

published

Salesperson gave incorrect billing information and product specifications when selling me Optus products. Response was very poor, store manager offered me no compensation at first, could not care less about my financial hardship due to poor salesperson.

Ended up offering me a free tablet case as compo once I escalated the complaint. My wife arrived to select a case as discussed. Offered me a cheap and nasty phone case which I had no choice to accept. No offer to cancel Optus plan or adjust the plan, belittled me and clearly failed to comprehend the complexity of the problems that have arisen from the salesperson’s mistakes.

Terrible store with awful customer service, AVOID AVOID AVOID!!!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationFountain Gate
Product PurchasedSamsung Galaxy S9
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