Really disappointed with the recent experience with Harvey Norman. Bought Arlo pro 2 wireless cameras. Read some reviews and then decided to return the product as it did not meet my expectations. I was told by Castle Hill store that they don't refund for the change of mind. I asked for the in store credit for which I got a shocking reply that in store credit can be used only in computer section and only for that particular store as there are six different franchises in one store. As a consumer I was not aware of the fact and it does not concern...me as I went there to shop in Harvey Norman and not that individual franchisee. I am ok to not to get the refund and shop around something else but why should I shop only in computer section when I don't need one.
- Retail Stores - Electronics
Not so much Care in Product Care
Sony 4K TV purchased 2 years ago. $4500 spent on TV and Product care replacement.
TV becomes faulty with common Sony blinking red lights.
Show fault to Harvey Norman with information from Sony being one of 3 major faults. Logic Board , Led Lights or Screen.
Patronized by staff saying its probably just a fuse.
Go through the extremely slow process of product care.
Told less than a week to sort out. Now on week 3.
TV inspected and fault is Screen needs to be replaced.
No call backs 3 days later. Have to ring product care to get answers and still no report had been filed. Told would get callback at end of day and as usual no call.
Think very carefully when buying a gift
I recently purchased a laptop as a gift for my partner's birthday. I was quickly attended and staff was very helpful.
Unfortunately when I presented the gift to my partner for her birthday the next morning she said thank you but I really don't want a laptop you can take it back.
When I went to return it after many conversations with different levels of management they refused to give me a refund on the pretense that they do not have to refund if u change your mind. I said I hadn't changed my mind it was an unwanted gift...
Currently waiting for reply from acc.
Be careful at Xmas people they don't refund unwanted gifts.
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I bough a router online at harvey norman bundall.
They dont have a dedicated collection point as does the store at mermaid waters. Had to go through 2 people to get it.
As it turns out the router was not compatable with HFC nbn , so, i did an online request for a refund.
A day later an email came saying someone from the store would contact me within 48 hours,
No one did. So i call the store.
Got a very unfriendly “Jim” on the phone, told him my story, his reply was that i was wrong the router would connect with any internet, blah, blah blah. ...
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