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Harvey Norman Retail Stores - Electronics
- 8 reviews
- 17 likes
HN are very selective on what reviews they publish on their webpage
So now it looks like they're keeping brands happy by filtering the reviews on their webpage, seriously!
I bought a keyboard mouse combo in store, the sales lady (while lovely) didn't know much about the product and basically read the box in answer to my questions. I decided to try it out and bought the combo package to find it's not working as expected with dropouts and lagging performance.
I left an honest review on the HN page. I've since found out this is a known issue with logitech items and left my view that the keyboard doesn't operate ...
Read moreas expected and my old $10 kmart keyboard was doing a better job. I've been emailed to tell me "Our staff have read your review on the logitech mk270r wireless keyboard and mouse combo. We value your contribution but unfortunately it did not meet all our review guidelines." If guidelines include not telling customers exactly what happens with certain products they are not showing clear and unbiased opinions ... I was not told what guidelines this review failed to meet was it the fact I mentioned a kmart keyboard???? ""doesn't work well with mac mini m1 bought this set to replace kmart keyboard and plugin HP mouse. The mouse is useless, it jumps around the screen unpredictably, the keyboard is laggy and doesn't respond as well as my $10 kmart bluetooth keyboard that is on it's last legs.""
Difficult to deal with and a returns policy that is just ridiculous!
Recently I made a computer keyboard purchase, simple WFH keyboard and it was only 1 week old.
I went into store to get a refund, the gentleman in the tech area 'tested' it by bashing the keys a few times and pairing it to their in-store laptop. I advised him a key didn't work but he kept bashing that specific key until it worked. Then said, this is general wear and tear, no refund.
I was unhappy as I knew it wasn't a long term solution, so I asked for a refund. He refused and said no way, there is nothing wrong, albeit he bashed the keyboard ...
Store was well laid out, with plenty of products to sample/review. I went into the store to buy a different product, but the salesman showed me advantages of the alternative I actually did buy.
The reviewer stated that an incentive was offered for this review
I recently purchased a laptop as a gift for my partner's birthday. I was quickly attended and staff was very helpful.
Unfortunately when I presented the gift to my partner for her birthday the next morning she said thank you but I really don't want a laptop you can take it back.
When I went to return it after many conversations with different levels of management they refused to give me a refund on the pretense that they do not have to refund if u change your mind. I said I hadn't changed my mind it was an unwanted gift...
Currently waiting for reply from acc.
Be careful at Xmas people they don't refund unwanted gifts.
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Questions & Answers
Do you do bpay
I don't know if "horrible Norman" does bpay but I just wouldn't even shop with them. An extremely unethical business!
I lost my product receipt how can i obtain receipt again online...?
Do you do pick up now pay later for tv's for how long?
Get an answer from our members and Harvey Norman representatives
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