1 photo
Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,587 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Harvey Norman

Reviews

  • Product Quality
    2.2 (32)
  • Return Claim MadeYes (37) · No
  • Warranty Claim MadeYes · No (37)
  • Customer Service
    1.6 (36)
Previous
Clear all
Next
Shelley
ShelleyDarling Downs, QLD
  • 2 reviews

Worst customer service ever experienced

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationToowoomba
Similar opinion? Write a review on ProductReview.com.au!
Cate
CateQueensland
  • 2 reviews
  • 2 likes

Why would anyone shop here

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationCarindale
Product PurchasedLG C1 OLED55C1PTB (55")
Similar opinion? Write a review on ProductReview.com.au!
Garry Watkins
Garry WatkinsSydney
  • 8 reviews
  • 8 likes

Extremely poor "customer service".

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBlacktown
Product PurchasedSamsung Galaxy phone case
Similar opinion? Write a review on ProductReview.com.au!
PRu
PRuSydney, NSW
  • 3 reviews
  • 1 like

HN Castle Hill Electronics and Appliances - Rude and unfair

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationCastle hill - Electronics and Appliances
Product PurchasedSamsung A Series HW-A650
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Brad M.
Brad M.South East Queensland, QLD
  • 2 reviews
  • 1 like

Amazing service

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMorayfield qld
Product PurchasedSamsung QN800A Neo QA75QN800AWXXY (75")
Similar opinion? Write a review on ProductReview.com.au!
Tassie girl
Tassie girl
  • 4 reviews
  • 1 like

Amazing flawless service. Launceston HN Star.

published

I had to return a faulty laptop for replacement today. Staff went above and beyond to source a replacement, made really informed helpful suggestions and were all round impressive. I brought my pleasant experience up at gym later in the day and the instructor related a similar experience she’d had last week. (Service wise). Something really impressive is going on with the electronics franchise in Launceston. One staff member said they work from an ethical base and my experience of their performance seems to reflect this. Highly recommend.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationLaunceston
Similar opinion? Write a review on ProductReview.com.au!
WoodenEye
WoodenEyeSydney Surrounds, NSW
  • 8 reviews
  • 17 likes

HN are very selective on what reviews they publish on their webpage

published
Customer Service
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedLogitech Wireless Combo MK270R
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
Next
Greg
GregCaboolture
  • 5 reviews
  • 1 like

Outstanding Customer Service

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMorayfield
Similar opinion? Write a review on ProductReview.com.au!

After years of loyalty, never again

published
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationChadstone
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
mamaluchka47
mamaluchka47Sydney, NSW
  • 27 reviews
  • 10 likes

Samsung Galaxy 3 Smart Watch

published
Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationHornsby
Product PurchasedSamsung Galaxy Watch3 41mm LTE
Similar opinion? Write a review on ProductReview.com.au!
Michelle B.
Michelle B.Illawarra, NSW

Disgusting customer service Horrible owners

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationNowra
Similar opinion? Write a review on ProductReview.com.au!
Discerning penguin
Discerning penguinVictoria
  • 27 reviews
  • 18 likes

Refused to provide a refund for a falsely advertised item

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationHighpoint
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Blur
BlurAdelaide
  • 4 reviews
  • 6 likes

HP Envy Laptop & Product Care - Beware All

published

Bought a HP Envy Laptop 14 months ago with Product Care.
Whole base of keyboard bowed that snapped the hinges.. clearly something difficult to do.
Product Care knocked back the claim saying this was from being dropped..really - how can I possibly bend the steel !!! Looking at HP reviews - heaps of issue around heat. (of course denied by Product care !)
Dont waste your mopney with this laptop or purchasing product care ... what a joke, just looking to reject a claim on a 2k laptop. Having purchased a significant amount of goods from this store for home & buisness - diabolical customer service

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMarion
Similar opinion? Write a review on ProductReview.com.au!
Darb1974
Darb1974Perth, WA

Surface Pro Cover

published

Don't attempt to return anything or you maybe labelled a liar! Unbelievable. I tried and was told that I must bring in all my equipment to prove that what I was saying was accurate. Never I have ever felt such criticism from a store. Never I have ever felt the need to pen a review due to such poor behaviour and customer service. You can be sure I will be taking my custom elsewhere. I would urge others to do likewise as you only know the level of service when things go sideways and you need to return to receive a replacement or store credit.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationOsborne Park
Product PurchasedSurface Pro Cover
Similar opinion? Write a review on ProductReview.com.au!
SavyChap
SavyChapSydney, NSW

Difficult to deal with and a returns policy that is just ridiculous!

published
Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2
See all Harvey Norman reviews

Questions & Answers

Lyn .S
Lyn .Sasked
1 answer
Garry Watkins
Garry Watkins

I don't know if "horrible Norman" does bpay but I just wouldn't even shop with them. An extremely unethical business!

Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

See all Harvey Norman Retail Stores - Electronics questions

Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.