- Retail Stores - Electronics
I brought a Samsung 75inch qn800a from the morayfield Harvey Norman. Upon getting it home I realised it was missing the little plastic bag. No hassle at all Jason quickly resolved the issue for me.
A few hours in to the viewing experience we had some issues with the picture freezing. A quick phone call to Jason again he happily ran me through a couple procedures to solve the issue. Unfortunately they didn't help the issue.
I've heard some horror stories about people getting a lemon and getting stuck with the TV having to work through issues f...or weeks before they could get any sort of help from the suppliers, but no issue at all TV was replaced with a brand new one and I was even offered pick up and delivery of the new item. Replacement so far is exceptional quality looking forward to getting to know it better. All in all what could have been a horrible experience was avoided by amazing understanding staff.
Amazing flawless service. Launceston HN Star.
I had to return a faulty laptop for replacement today. Staff went above and beyond to source a replacement, made really informed helpful suggestions and were all round impressive. I brought my pleasant experience up at gym later in the day and the instructor related a similar experience she’d had last week. (Service wise). Something really impressive is going on with the electronics franchise in Launceston. One staff member said they work from an ethical base and my experience of their performance seems to reflect this. Highly recommend.
HN are very selective on what reviews they publish on their webpage
So now it looks like they're keeping brands happy by filtering the reviews on their webpage, seriously!
I bought a keyboard mouse combo in store, the sales lady (while lovely) didn't know much about the product and basically read the box in answer to my questions. I decided to try it out and bought the combo package to find it's not working as expected with dropouts and lagging performance.
I left an honest review on the HN page. I've since found out this is a known issue with logitech items and left my view that the keyboard doesn't operate ...as expected and my old $10 kmart keyboard was doing a better job. I've been emailed to tell me "Our staff have read your review on the logitech mk270r wireless keyboard and mouse combo. We value your contribution but unfortunately it did not meet all our review guidelines." If guidelines include not telling customers exactly what happens with certain products they are not showing clear and unbiased opinions ... I was not told what guidelines this review failed to meet was it the fact I mentioned a kmart keyboard???? ""doesn't work well with mac mini m1 bought this set to replace kmart keyboard and plugin HP mouse. The mouse is useless, it jumps around the screen unpredictably, the keyboard is laggy and doesn't respond as well as my $10 kmart bluetooth keyboard that is on it's last legs.""
Outstanding Customer Service
I purchased a Samsung QLED 55 inch TV from Harvey Norman Morayfield. I had difficulty with the TV for a number of reasons and it was certainly not the TV I needed to satisfy my needs. I called HN and spoke to one of the salesman, Andrew, telling him about my problems. He put me on hold for a minute and then came back and said I should bring the TV back for an exchange. I brought it back and while waiting for Andrew, another salesman, Josh, asked whether he could help me. He gave me the rundown on an LG TV which suited my needs perfectly. ...I ended up buying the LG and Andrew then did the computer work and I ended up receiving the full refund for the Samsung even though they could no longer sell it as a new TV. The customer service from Andrew and Josh was outstanding and I recommend, if you need a new TV, go to HN Morayfield and you will be well looked after.
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Difficult to deal with and a returns policy that is just ridiculous!
Recently I made a computer keyboard purchase, simple WFH keyboard and it was only 1 week old.
I went into store to get a refund, the gentleman in the tech area 'tested' it by bashing the keys a few times and pairing it to their in-store laptop. I advised him a key didn't work but he kept bashing that specific key until it worked. Then said, this is general wear and tear, no refund.
I was unhappy as I knew it wasn't a long term solution, so I asked for a refund. He refused and said no way, there is nothing wrong, albeit he bashed the keyboard ...
Store was well laid out, with plenty of products to sample/review. I went into the store to buy a different product, but the salesman showed me advantages of the alternative I actually did buy.
The reviewer stated that an incentive was offered for this review
Think very carefully when buying a gift
I recently purchased a laptop as a gift for my partner's birthday. I was quickly attended and staff was very helpful.
Unfortunately when I presented the gift to my partner for her birthday the next morning she said thank you but I really don't want a laptop you can take it back.
When I went to return it after many conversations with different levels of management they refused to give me a refund on the pretense that they do not have to refund if u change your mind. I said I hadn't changed my mind it was an unwanted gift...
Currently waiting for reply from acc.
Be careful at Xmas people they don't refund unwanted gifts.
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