Harvey Norman Retail Stores - Electronics

I have shopped at Harvey Norman for 22 years. However, I will never step foot in a store again. Rude, aggressive young sales staff. I bought a $1,900 TV which is rubbish but all staff and Manager can say is "should be OK" or "I don't know". I bought a sound bar which I found was too big. Tried to return it but was told it was a bargain and I should buy another fitting for the TV to make it fit. I returned it again and even though the box had been opened it was not taken out of the box because I could see it was not going to fit. I was effect...

I bought a brand new $2700 television from Harvey Norman. Within 6 weeks, it began to glitch. I spoke with HN who said I needed to call LG. Now 3 measly months old, it doesn’t even work. I’ve been told that this is not a major fault, despite the fact a tv is something you watch yet not possible when it’s broken and yet I’ve had to go through various different places, LG, VideoRepair and Harvey Norman themselves who have refused replacement let alone a refund instead telling me I will have to wait a further week before someone bothers to come ou...

I purchased a new Samsung galaxy phone case on the 24th February 2022, from Harvey Norman Blacktown. The case was defective and was not showing notifications correctly and the APP would also not work.

I returned the case 18 hours later on Friday 25th at about 11:45 am, to the store and was accused of lying and just wanting to get my money back. My wife needed a case for her phone so all I wanted to do was to buy a new one for her.

The guy who served me at the store told me that, "he doesn't believe me and that I could be anyone coming off the...

We bought more than $20,000 worth of goods from HN Castle hill. The Samsung sound bar we bought unfortunately did not fit on the wall space available, after installing the brand new 65 inch TV, also bought from HN Castle Hill. Though we loved the product, I had to reluctantly return it. The original packing was intact. I had to run a clear tape at one end of the pack.
This is because the installer had to take the sound bar out without damaging the packing to check if it would fit by any chance. Unfortunately the thickness of the bar covered the...

I brought a Samsung 75inch qn800a from the morayfield Harvey Norman. Upon getting it home I realised it was missing the little plastic bag. No hassle at all Jason quickly resolved the issue for me.

A few hours in to the viewing experience we had some issues with the picture freezing. A quick phone call to Jason again he happily ran me through a couple procedures to solve the issue. Unfortunately they didn't help the issue.

I've heard some horror stories about people getting a lemon and getting stuck with the TV having to work through issues f...

I had to return a faulty laptop for replacement today. Staff went above and beyond to source a replacement, made really informed helpful suggestions and were all round impressive. I brought my pleasant experience up at gym later in the day and the instructor related a similar experience she’d had last week. (Service wise). Something really impressive is going on with the electronics franchise in Launceston. One staff member said they work from an ethical base and my experience of their performance seems to reflect this. Highly recommend.

So now it looks like they're keeping brands happy by filtering the reviews on their webpage, seriously!

I bought a keyboard mouse combo in store, the sales lady (while lovely) didn't know much about the product and basically read the box in answer to my questions. I decided to try it out and bought the combo package to find it's not working as expected with dropouts and lagging performance.

I left an honest review on the HN page. I've since found out this is a known issue with logitech items and left my view that the keyboard doesn't operate ...

I purchased a Samsung QLED 55 inch TV from Harvey Norman Morayfield. I had difficulty with the TV for a number of reasons and it was certainly not the TV I needed to satisfy my needs. I called HN and spoke to one of the salesman, Andrew, telling him about my problems. He put me on hold for a minute and then came back and said I should bring the TV back for an exchange. I brought it back and while waiting for Andrew, another salesman, Josh, asked whether he could help me. He gave me the rundown on an LG TV which suited my needs perfectly. ...

I have been a loyal customer of Harvey Norman for at least 15 years and have bought furniture, appliances including multiple microwaves, fridges, ovens, kettles, range hoods…including everything for a townhouse development I have just completed.
Yesterday I purchased 2 monitors and an Apple TV box. Got home and had a call from HN - wrong box. Had to go all the way back to change it.
The monitors didn’t fit my desk. Very few choices to change to that were a reasonable option. No refunds allowed. Went back again today at the nominated time afte...

I needed some help with my Samsung tablet settings, a tablet which I bought in a Telstra store. I was instead referred to the nearest Samsung store (Thanks Telstra!), which turned out to be Harvey Norman. Well, Telstra sent me straight into the lion's den! H.N. fixed my issue alright but gullible me walked out of there with a super crappy deal on the Samsung Galaxy 3 Smart Watch. Those charming salespeople convinced me that I got myself a really good deal, taking a "generous $200 off and with an 'attractive' package deal with Optus" (they act a...

After purchasing a new pc and printer I also paid for my old pc to get cleared, updated, and fixed all went well till pick up when the serviceman tripped and smashed my computer to pieces in front of me. Then I had to deal with Greedy horrible Harvey Norman Nowra computer section owner. He proceeded to offer me a used computer from his photo lab which had been decommissioned due to renovation and upgrade. After much debate back and forth he basically said like it or lump it, so I accepted his offer hoping it was in good faith, the first mistake...

My partner bought me a digital photo frame as a Christmas present. Come to find that the frame doesn't read USB flash drives over 64Gb, which was not stated anywhere on the product. Harvey Norman (HN) refused to offer a refund. Their claim was because there was nothing wrong with the product in their view, they could not send it back to the manufacturer, and because they had no box for it they couldn't resell it either.

My partner bought from HN specifically for the convenience of being able to sort out issues such as these in person, as oppos...

Bought a HP Envy Laptop 14 months ago with Product Care.
Whole base of keyboard bowed that snapped the hinges.. clearly something difficult to do.
Product Care knocked back the claim saying this was from being dropped..really - how can I possibly bend the steel !!! Looking at HP reviews - heaps of issue around heat. (of course denied by Product care !)
Dont waste your mopney with this laptop or purchasing product care ... what a joke, just looking to reject a claim on a 2k laptop. Having purchased a significant amount of goods from this store for home & buisness - diabolical customer service

Don't attempt to return anything or you maybe labelled a liar! Unbelievable. I tried and was told that I must bring in all my equipment to prove that what I was saying was accurate. Never I have ever felt such criticism from a store. Never I have ever felt the need to pen a review due to such poor behaviour and customer service. You can be sure I will be taking my custom elsewhere. I would urge others to do likewise as you only know the level of service when things go sideways and you need to return to receive a replacement or store credit.

Recently I made a computer keyboard purchase, simple WFH keyboard and it was only 1 week old.
I went into store to get a refund, the gentleman in the tech area 'tested' it by bashing the keys a few times and pairing it to their in-store laptop. I advised him a key didn't work but he kept bashing that specific key until it worked. Then said, this is general wear and tear, no refund.
I was unhappy as I knew it wasn't a long term solution, so I asked for a refund. He refused and said no way, there is nothing wrong, albeit he bashed the keyboard ...