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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,604 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Harvey Norman

Reviews

1.6
37 reviews
  • Product Quality
    1.5 (31)
  • Return Claim MadeYes (36) · No
  • Warranty Claim MadeYes (36) · No
  • Customer Service
    1.6 (35)
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Ioan
IoanGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Worst Experience, they promise you the word for a bit of commission

published

they sold me Product Care several times over the years when purchasing high value white goods and electronics. The sales person told me that the product care cover accidental damage, i purchased the product and paid $500, 30% of the product ive purchased. The first time I needed to use this services they made it impossible. I WILL NEVER PURCHASE THIS AGAIN. Worst experience ever. One star is too many.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman Water Garden
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Simon R.
Simon R.Sydney, NSW

Superb after sales support

published

After purchasing a Microsoft Surface Laptop in 2017 the extended warranty has ensured the laptop continues to perform brilliantly. I cannot recommend higher the after sales support process and customer support provided by Harvey Norman.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationNorth Ryde
Product PurchasedMicrosoft Surface Laptop 2 128GB/Intel Core i5 - 8GB
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Terrible customer service

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMaribyrnong
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Alan
AlanSydney, NSW
  • 3 reviews
  • 1 like

Dispointment

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store Locationcaringbah
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Chris K.
Chris K.South-Eastern Region, NSW
  • 2 reviews
  • 2 likes

Avoid like it’s covid

published

Brought a laptop for a colourblind child on the manager’s recommendation, it is not suitable and manager is refusing refund would HIGHLY avoid buying anything from Harvey Norman , it’s a trip to fair trading and a court claim for a refund .

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationGoulburn nsw
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Ben
Ben
  • 4 reviews
  • 5 likes

Horrible customer service by Melbourne central franchise owner

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMelbourne central
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Bloke
BlokeSouth East Queensland, QLD
  • 8 reviews
  • 2 likes

Great After Sales Support and Customer Service

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman Booval
Product PurchasedLG C1 Series
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Sue Uhlhorn
Sue UhlhornSouth East Queensland, QLD

Bad customer service dealing with iphone repairs/replacement

published

Took 4 weeks to replace my iphone! ? Harvey Norman senior management need to train their staff in customer service and get back to client when they say they will! Client should not have to phone constantly to get updates on service.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationEverton Park Brisbane Qld
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With a bit of trouble came through with my claim.

published

If you have to get an assessment done on a faulty item make sure the person doesn’t put the word “broken” in the assessment as it will be possibly assumed you broke it not that the item is just not functioning.

Product Quality
1/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman Rothwell
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Electronics & Computing Shops

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Kerry
Kerry Sydney Surrounds, NSW

I never perches anything from Harvey Norman anymore

published

I have disappointed with the customer service, they don’t have no information about their products and I will never go back there and perches anything from them, they could not solve my problem and didn’t care about their costume, and I have been purchasing 33 years from them but could not help me. So disappointed and disgusted with them.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationErina 2250
Product PurchasedApple iPhone SE 128GB
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Sarah Lee
Sarah LeeGippsland, VIC

Horrible, won't be shopping there again!

published

Extremely unhappy with service, bought a new sound bar, was talked into buying the best, within a couple of weeks the item was faulty and returned, we were chasing the item weekly for 6 weeks with no answers, and no offer of compensation or apology just excuses and playing the blame game, left a review on harvey Norman, was phoned minutes later and abruptly told to come and get a refund today, asked if we could have it exchanged, and was told no just come and get your refund.
The store was rude, and abrupt and after 6 weeks of having not had the item we purchased we are back to where we started with no compensation or even an apology. Stay away from Harvey Norman Bairnsdale

Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationBairnsdale
Product PurchasedJBL Bar 5.1
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Kalpa
KalpaMelbourne
  • 3 reviews
  • 3 likes

Return process for a faulty monitor

published
Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMaribyrnong
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

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Rose G.
Rose G.
  • 17 reviews
  • 14 likes

Goulburn NSW Store - Superb Customer Service

published

I purchase a Waccom tablet online, recieved the item three months later, sadly was faulty, Harvey Norman Online customer service extremely poor and you are required to submit your online enquiry through an online bot replys to email extremely slow (week later) Staff from the Harvey Norman Store Goulburn NSW came to the rescue and we got a replacement tablet so quick and seamlessly. I will not purchase through Harvey Norman online again, I am going straight to the store.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationGoulburn NSW 2580
Product PurchasedWaccon Tablet 16"
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Papasita
Papasita
  • 4 reviews
  • 7 likes

Useless tech service

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationWarrawong
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Marco
MarcoFar North Queensland, QLD

Cairns store

published

on the 26/11 I brought online the JBL Flip5, I collected it at Harvey Norman Cairns - 101 Spence St, and when I got home, I opened the product, it was supposed to be black as I ordered online but it was a green unit, the colour actually did not bothered me but after using it, every 45 minutes - 1 hours, it disconnects from the Bluetooth (mobile phone or laptop) so on the 27/11 I tried returning it and got informed from an employee [Name Removed] (apparently the manager) that he could not refund me as the product is not the same colour as it should be, his worlds were "I can do nothing as this is not the product we gave to you".

It has been 3 weeks now and not a single email or phone call about it.
Terrible customer service.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationCairns - QLD
Product PurchasedJBL Flip 5
Marco
Marco

trying support via customer service (whatsapp and messenger and phone) for a week and not a single person helped or replied to me.

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Questions & Answers

Lyn .S
Lyn .Sasked
1 answer
Garry Watkins
Garry Watkins

I don't know if "horrible Norman" does bpay but I just wouldn't even shop with them. An extremely unethical business!

Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

See all Harvey Norman Retail Stores - Electronics questions

Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

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