1 photo
Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,541 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Harvey Norman

Reviews

  • Product Quality
    3.2 (5)
  • Return Claim MadeYes (8) · No
  • Warranty Claim MadeYes (3) · No (1)
  • Customer Service
    4.8 (5)
Previous
Next
 Michael
MichaelSouth East Queensland, QLD
  • 2 reviews

Product replacement and supplier management excellence

published
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationHarvey Norman, Rothwell, Qld
Bloke
BlokeSouth East Queensland, QLD
  • 8 reviews
  • 2 likes

Great After Sales Support and Customer Service

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman Booval
Product PurchasedLG C1 Series
Rose G.
Rose G.
  • 17 reviews
  • 14 likes

Goulburn NSW Store - Superb Customer Service

published

I purchase a Waccom tablet online, recieved the item three months later, sadly was faulty, Harvey Norman Online customer service extremely poor and you are required to submit your online enquiry through an online bot replys to email extremely slow (week later) Staff from the Harvey Norman Store Goulburn NSW came to the rescue and we got a replacement tablet so quick and seamlessly. I will not purchase through Harvey Norman online again, I am going straight to the store.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationGoulburn NSW 2580
Product PurchasedWaccon Tablet 16"
billiejoe1987
billiejoe1987Sydney Surrounds, NSW
  • 8 reviews
  • 5 likes

Shoutout to Harvey Norman Erina

published

Anytime I have dealt with Harvey Norman Erina they have been fantastic and my latest example is no different. I've bought and returned 2 LG OLED's which have been faulty with screen issues and each time Harvey Norman without much fuss have organised a new TV to be delivered to me the next day.

Obviously these issues shouldn't happen at all (But this is LG's fault for a $4,000 TV not Harvey Norman's), but the fact the store treats the customer well and has their back is all you could ask for. I had a similar issue with a similarly priced TV 3 years ago at Bing Lee and received no help at all even from head office, so I appreciate good service when I get it.

Product Quality
1/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationErina
Product PurchasedLG OLED CX
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
siddhartha v.
siddhartha v.Sydney, NSW

Hidden Information

published
Incentivised Review No
Return Claim MadeYes
Store LocationCastle Hill
Product PurchasedArlo Pro 2 wireless cameras
Wsssup
WsssupGreater Melbourne (Outer), VIC
  • 4 reviews

Not so much Care in Product Care

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Symon M.
Symon M.Sydney, NSW

Think very carefully when buying a gift

published

I recently purchased a laptop as a gift for my partner's birthday. I was quickly attended and staff was very helpful.
Unfortunately when I presented the gift to my partner for her birthday the next morning she said thank you but I really don't want a laptop you can take it back.
When I went to return it after many conversations with different levels of management they refused to give me a refund on the pretense that they do not have to refund if u change your mind. I said I hadn't changed my mind it was an unwanted gift...
Currently waiting for reply from acc.
Be careful at Xmas people they don't refund unwanted gifts.

Product Quality
3/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationCastelhill

Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
Next
Raymond
RaymondSouth East Queensland, QLD
  • 35 reviews
  • 19 likes

Painfull return

published
Incentivised Review No
Return Claim MadeYes
See all Harvey Norman reviews

Questions & Answers

Lyn .S
Lyn .Sasked
No answers
Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

See all Harvey Norman Retail Stores - Electronics questions

Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.