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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,556 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Harvey Norman

Reviews

  • Product Quality
    3.7 (11)
  • Return Claim MadeYes (15) · No
  • Warranty Claim MadeYes (5) · No (6)
  • Customer Service
    4.7 (12)
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Brad M.
Brad M.South East Queensland, QLD

Amazing service

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMorayfield qld
Product PurchasedSamsung QN800A Neo QA75QN800AWXXY (75")
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Tassie girl
Tassie girl
  • 4 reviews
  • 1 like

Amazing flawless service. Launceston HN Star.

published

I had to return a faulty laptop for replacement today. Staff went above and beyond to source a replacement, made really informed helpful suggestions and were all round impressive. I brought my pleasant experience up at gym later in the day and the instructor related a similar experience she’d had last week. (Service wise). Something really impressive is going on with the electronics franchise in Launceston. One staff member said they work from an ethical base and my experience of their performance seems to reflect this. Highly recommend.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationLaunceston
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WoodenEye
WoodenEyeSydney Surrounds, NSW
  • 8 reviews
  • 15 likes

HN are very selective on what reviews they publish on their webpage

published
Customer Service
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedLogitech Wireless Combo MK270R
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Greg
GregCaboolture
  • 4 reviews

Outstanding Customer Service

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMorayfield
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 Michael
MichaelSouth East Queensland, QLD
  • 2 reviews

Product replacement and supplier management excellence

published
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationHarvey Norman, Rothwell, Qld
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Bloke
BlokeSouth East Queensland, QLD
  • 8 reviews
  • 2 likes

Great After Sales Support and Customer Service

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman Booval
Product PurchasedLG C1 Series
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With a bit of trouble came through with my claim.

published

If you have to get an assessment done on a faulty item make sure the person doesn’t put the word “broken” in the assessment as it will be possibly assumed you broke it not that the item is just not functioning.

Product Quality
1/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman Rothwell
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Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

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Wendy Z.20 Mar 2020
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Rose G.
Rose G.
  • 17 reviews
  • 14 likes

Goulburn NSW Store - Superb Customer Service

published

I purchase a Waccom tablet online, recieved the item three months later, sadly was faulty, Harvey Norman Online customer service extremely poor and you are required to submit your online enquiry through an online bot replys to email extremely slow (week later) Staff from the Harvey Norman Store Goulburn NSW came to the rescue and we got a replacement tablet so quick and seamlessly. I will not purchase through Harvey Norman online again, I am going straight to the store.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationGoulburn NSW 2580
Product PurchasedWaccon Tablet 16"
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billiejoe1987
billiejoe1987Sydney Surrounds, NSW
  • 8 reviews
  • 7 likes

Shoutout to Harvey Norman Erina

published

Anytime I have dealt with Harvey Norman Erina they have been fantastic and my latest example is no different. I've bought and returned 2 LG OLED's which have been faulty with screen issues and each time Harvey Norman without much fuss have organised a new TV to be delivered to me the next day.

Obviously these issues shouldn't happen at all (But this is LG's fault for a $4,000 TV not Harvey Norman's), but the fact the store treats the customer well and has their back is all you could ask for. I had a similar issue with a similarly priced TV 3 years ago at Bing Lee and received no help at all even from head office, so I appreciate good service when I get it.

Product Quality
1/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationErina
Product PurchasedLG OLED CX
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Electronics & Computing Shops

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siddhartha v.
siddhartha v.Sydney, NSW

Hidden Information

published
Incentivised Review No
Return Claim MadeYes
Store LocationCastle Hill
Product PurchasedArlo Pro 2 wireless cameras
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Kirby Leeke
Kirby LeekeSouth East Queensland, QLD

Good Salesman

published

Store was well laid out, with plenty of products to sample/review. I went into the store to buy a different product, but the salesman showed me advantages of the alternative I actually did buy.

Product Quality
5/5
Customer Service
5/5
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMaroochydore
Product PurchasedAsus ZenBook
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The reviewer stated that an incentive was offered for this review

rejo g.
rejo g.
  • 2 reviews

Excelent

published

I always but at Harvey and their extra cover looks after u well. all these years they have been good at service. I recently bought a fridge their service have to

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHorsham
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

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Wsssup
WsssupGreater Melbourne (Outer), VIC
  • 5 reviews
  • 1 like

Not so much Care in Product Care

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
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Symon M.
Symon M.Sydney, NSW

Think very carefully when buying a gift

published

I recently purchased a laptop as a gift for my partner's birthday. I was quickly attended and staff was very helpful.
Unfortunately when I presented the gift to my partner for her birthday the next morning she said thank you but I really don't want a laptop you can take it back.
When I went to return it after many conversations with different levels of management they refused to give me a refund on the pretense that they do not have to refund if u change your mind. I said I hadn't changed my mind it was an unwanted gift...
Currently waiting for reply from acc.
Be careful at Xmas people they don't refund unwanted gifts.

Product Quality
3/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationCastelhill
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Raymond
RaymondSouth East Queensland, QLD
  • 35 reviews
  • 20 likes

Painfull return

published
Incentivised Review No
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Lyn .S
Lyn .Sasked
No answers
Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

See all Harvey Norman Retail Stores - Electronics questions

Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

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