- Retail Stores - Electronics
I brought a Samsung 75inch qn800a from the morayfield Harvey Norman. Upon getting it home I realised it was missing the little plastic bag. No hassle at all Jason quickly resolved the issue for me.
A few hours in to the viewing experience we had some issues with the picture freezing. A quick phone call to Jason again he happily ran me through a couple procedures to solve the issue. Unfortunately they didn't help the issue.
I've heard some horror stories about people getting a lemon and getting stuck with the TV having to work through issues f...or weeks before they could get any sort of help from the suppliers, but no issue at all TV was replaced with a brand new one and I was even offered pick up and delivery of the new item. Replacement so far is exceptional quality looking forward to getting to know it better. All in all what could have been a horrible experience was avoided by amazing understanding staff.
Amazing flawless service. Launceston HN Star.
I had to return a faulty laptop for replacement today. Staff went above and beyond to source a replacement, made really informed helpful suggestions and were all round impressive. I brought my pleasant experience up at gym later in the day and the instructor related a similar experience she’d had last week. (Service wise). Something really impressive is going on with the electronics franchise in Launceston. One staff member said they work from an ethical base and my experience of their performance seems to reflect this. Highly recommend.
HN are very selective on what reviews they publish on their webpage
So now it looks like they're keeping brands happy by filtering the reviews on their webpage, seriously!
I bought a keyboard mouse combo in store, the sales lady (while lovely) didn't know much about the product and basically read the box in answer to my questions. I decided to try it out and bought the combo package to find it's not working as expected with dropouts and lagging performance.
I left an honest review on the HN page. I've since found out this is a known issue with logitech items and left my view that the keyboard doesn't operate ...as expected and my old $10 kmart keyboard was doing a better job. I've been emailed to tell me "Our staff have read your review on the logitech mk270r wireless keyboard and mouse combo. We value your contribution but unfortunately it did not meet all our review guidelines." If guidelines include not telling customers exactly what happens with certain products they are not showing clear and unbiased opinions ... I was not told what guidelines this review failed to meet was it the fact I mentioned a kmart keyboard???? ""doesn't work well with mac mini m1 bought this set to replace kmart keyboard and plugin HP mouse. The mouse is useless, it jumps around the screen unpredictably, the keyboard is laggy and doesn't respond as well as my $10 kmart bluetooth keyboard that is on it's last legs.""
Outstanding Customer Service
I purchased a Samsung QLED 55 inch TV from Harvey Norman Morayfield. I had difficulty with the TV for a number of reasons and it was certainly not the TV I needed to satisfy my needs. I called HN and spoke to one of the salesman, Andrew, telling him about my problems. He put me on hold for a minute and then came back and said I should bring the TV back for an exchange. I brought it back and while waiting for Andrew, another salesman, Josh, asked whether he could help me. He gave me the rundown on an LG TV which suited my needs perfectly. ...I ended up buying the LG and Andrew then did the computer work and I ended up receiving the full refund for the Samsung even though they could no longer sell it as a new TV. The customer service from Andrew and Josh was outstanding and I recommend, if you need a new TV, go to HN Morayfield and you will be well looked after.
Product replacement and supplier management excellence
Product replacement under warranty
Following our purchase of particular well known 60inch TV which ultimately showed vertically imperfections, whereby we contacted Harvey Norman “Rothwell Qld” to discuss avenues of compensation. The management immediately advised they would visit us the next day to investigate the TV condition. The investigating personnel contacts HN and were advised to request us to attend the store ASAP, to which we ultimately did. Upon discussion with management we were asked to choose another unit, and were advised we coul...
- Retail Stores - Electronics
Great After Sales Support and Customer Service
Since April 2021 I have purchased two TV's that unfortunately had manufacturers faults simply as a result of bad luck!
Samsung are incredibly painful to deal with in regards to warranty claims so I appreciate the Harvey Norman Booval TV sales team assisting with the process. This was for a faulty power board on a Samsung TU8000 75" TV purchased online. Harvey Norman Booval were my local store to contact about the warranty claim.
My LG OLED TV was price matched after purchase, within 7 days as it went on sale elsewhere. After a few days it dev...eloped a line down the centre of the screen. The fault was resolved within hours of reporting it to Harvey Norman Booval and I received a replacement TV the following day! This was for an LG 48" C1 OLED TV. Overall I am thankful for the TV sales team at Booval in regards to their after sales support. As a customer who's purchased a lot of products at this store and Harvey Norman Online, I am happy to recommend Harvey Norman to others.
With a bit of trouble came through with my claim.
If you have to get an assessment done on a faulty item make sure the person doesn’t put the word “broken” in the assessment as it will be possibly assumed you broke it not that the item is just not functioning.
- Retail Stores - Electronics
Goulburn NSW Store - Superb Customer Service
I purchase a Waccom tablet online, recieved the item three months later, sadly was faulty, Harvey Norman Online customer service extremely poor and you are required to submit your online enquiry through an online bot replys to email extremely slow (week later) Staff from the Harvey Norman Store Goulburn NSW came to the rescue and we got a replacement tablet so quick and seamlessly. I will not purchase through Harvey Norman online again, I am going straight to the store.
Shoutout to Harvey Norman Erina
Anytime I have dealt with Harvey Norman Erina they have been fantastic and my latest example is no different. I've bought and returned 2 LG OLED's which have been faulty with screen issues and each time Harvey Norman without much fuss have organised a new TV to be delivered to me the next day.
Obviously these issues shouldn't happen at all (But this is LG's fault for a $4,000 TV not Harvey Norman's), but the fact the store treats the customer well and has their back is all you could ask for. I had a similar issue with a similarly priced TV 3 years ago at Bing Lee and received no help at all even from head office, so I appreciate good service when I get it.
Really disappointed with the recent experience with Harvey Norman. Bought Arlo pro 2 wireless cameras. Read some reviews and then decided to return the product as it did not meet my expectations. I was told by Castle Hill store that they don't refund for the change of mind. I asked for the in store credit for which I got a shocking reply that in store credit can be used only in computer section and only for that particular store as there are six different franchises in one store. As a consumer I was not aware of the fact and it does not concern...me as I went there to shop in Harvey Norman and not that individual franchisee. I am ok to not to get the refund and shop around something else but why should I shop only in computer section when I don't need one.
Store was well laid out, with plenty of products to sample/review. I went into the store to buy a different product, but the salesman showed me advantages of the alternative I actually did buy.
The reviewer stated that an incentive was offered for this review
I always but at Harvey and their extra cover looks after u well. all these years they have been good at service. I recently bought a fridge their service have to
- Retail Stores - Electronics
Not so much Care in Product Care
Sony 4K TV purchased 2 years ago. $4500 spent on TV and Product care replacement.
TV becomes faulty with common Sony blinking red lights.
Show fault to Harvey Norman with information from Sony being one of 3 major faults. Logic Board , Led Lights or Screen.
Patronized by staff saying its probably just a fuse.
Go through the extremely slow process of product care.
Told less than a week to sort out. Now on week 3.
TV inspected and fault is Screen needs to be replaced.
No call backs 3 days later. Have to ring product care to get answers and still no report had been filed. Told would get callback at end of day and as usual no call.
Think very carefully when buying a gift
I recently purchased a laptop as a gift for my partner's birthday. I was quickly attended and staff was very helpful.
Unfortunately when I presented the gift to my partner for her birthday the next morning she said thank you but I really don't want a laptop you can take it back.
When I went to return it after many conversations with different levels of management they refused to give me a refund on the pretense that they do not have to refund if u change your mind. I said I hadn't changed my mind it was an unwanted gift...
Currently waiting for reply from acc.
Be careful at Xmas people they don't refund unwanted gifts.
I bough a router online at harvey norman bundall.
They dont have a dedicated collection point as does the store at mermaid waters. Had to go through 2 people to get it.
As it turns out the router was not compatable with HFC nbn , so, i did an online request for a refund.
A day later an email came saying someone from the store would contact me within 48 hours,
No one did. So i call the store.
Got a very unfriendly “Jim” on the phone, told him my story, his reply was that i was wrong the router would connect with any internet, blah, blah blah. ...
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