- Retail Stores - Electronics
I brought a Samsung 75inch qn800a from the morayfield Harvey Norman. Upon getting it home I realised it was missing the little plastic bag. No hassle at all Jason quickly resolved the issue for me.
A few hours in to the viewing experience we had some issues with the picture freezing. A quick phone call to Jason again he happily ran me through a couple procedures to solve the issue. Unfortunately they didn't help the issue.
I've heard some horror stories about people getting a lemon and getting stuck with the TV having to work through issues f...or weeks before they could get any sort of help from the suppliers, but no issue at all TV was replaced with a brand new one and I was even offered pick up and delivery of the new item. Replacement so far is exceptional quality looking forward to getting to know it better. All in all what could have been a horrible experience was avoided by amazing understanding staff.
Amazing flawless service. Launceston HN Star.
I had to return a faulty laptop for replacement today. Staff went above and beyond to source a replacement, made really informed helpful suggestions and were all round impressive. I brought my pleasant experience up at gym later in the day and the instructor related a similar experience she’d had last week. (Service wise). Something really impressive is going on with the electronics franchise in Launceston. One staff member said they work from an ethical base and my experience of their performance seems to reflect this. Highly recommend.
Outstanding Customer Service
I purchased a Samsung QLED 55 inch TV from Harvey Norman Morayfield. I had difficulty with the TV for a number of reasons and it was certainly not the TV I needed to satisfy my needs. I called HN and spoke to one of the salesman, Andrew, telling him about my problems. He put me on hold for a minute and then came back and said I should bring the TV back for an exchange. I brought it back and while waiting for Andrew, another salesman, Josh, asked whether he could help me. He gave me the rundown on an LG TV which suited my needs perfectly. ...I ended up buying the LG and Andrew then did the computer work and I ended up receiving the full refund for the Samsung even though they could no longer sell it as a new TV. The customer service from Andrew and Josh was outstanding and I recommend, if you need a new TV, go to HN Morayfield and you will be well looked after.
Lenovo laptop not without issues
First Lenovo laptop purchased was impossible to use. After returning it 3 times the technician discovered it was missing the motherboard. Laptop replaced, the next one much better but does tend to freeze quite regularly and have to take it in for technical help already.
Product replacement and supplier management excellence
Product replacement under warranty
Following our purchase of particular well known 60inch TV which ultimately showed vertically imperfections, whereby we contacted Harvey Norman “Rothwell Qld” to discuss avenues of compensation. The management immediately advised they would visit us the next day to investigate the TV condition. The investigating personnel contacts HN and were advised to request us to attend the store ASAP, to which we ultimately did. Upon discussion with management we were asked to choose another unit, and were advised we coul...
- Retail Stores - Electronics
Great After Sales Support and Customer Service
Since April 2021 I have purchased two TV's that unfortunately had manufacturers faults simply as a result of bad luck!
Samsung are incredibly painful to deal with in regards to warranty claims so I appreciate the Harvey Norman Booval TV sales team assisting with the process. This was for a faulty power board on a Samsung TU8000 75" TV purchased online. Harvey Norman Booval were my local store to contact about the warranty claim.
My LG OLED TV was price matched after purchase, within 7 days as it went on sale elsewhere. After a few days it dev...eloped a line down the centre of the screen. The fault was resolved within hours of reporting it to Harvey Norman Booval and I received a replacement TV the following day! This was for an LG 48" C1 OLED TV. Overall I am thankful for the TV sales team at Booval in regards to their after sales support. As a customer who's purchased a lot of products at this store and Harvey Norman Online, I am happy to recommend Harvey Norman to others.
With a bit of trouble came through with my claim.
If you have to get an assessment done on a faulty item make sure the person doesn’t put the word “broken” in the assessment as it will be possibly assumed you broke it not that the item is just not functioning.
- Retail Stores - Electronics
Goulburn NSW Store - Superb Customer Service
I purchase a Waccom tablet online, recieved the item three months later, sadly was faulty, Harvey Norman Online customer service extremely poor and you are required to submit your online enquiry through an online bot replys to email extremely slow (week later) Staff from the Harvey Norman Store Goulburn NSW came to the rescue and we got a replacement tablet so quick and seamlessly. I will not purchase through Harvey Norman online again, I am going straight to the store.
Shoutout to Harvey Norman Erina
Anytime I have dealt with Harvey Norman Erina they have been fantastic and my latest example is no different. I've bought and returned 2 LG OLED's which have been faulty with screen issues and each time Harvey Norman without much fuss have organised a new TV to be delivered to me the next day.
Obviously these issues shouldn't happen at all (But this is LG's fault for a $4,000 TV not Harvey Norman's), but the fact the store treats the customer well and has their back is all you could ask for. I had a similar issue with a similarly priced TV 3 years ago at Bing Lee and received no help at all even from head office, so I appreciate good service when I get it.
Difficult to deal with and a returns policy that is just ridiculous!
Recently I made a computer keyboard purchase, simple WFH keyboard and it was only 1 week old.
I went into store to get a refund, the gentleman in the tech area 'tested' it by bashing the keys a few times and pairing it to their in-store laptop. I advised him a key didn't work but he kept bashing that specific key until it worked. Then said, this is general wear and tear, no refund.
I was unhappy as I knew it wasn't a long term solution, so I asked for a refund. He refused and said no way, there is nothing wrong, albeit he bashed the keyboard ...
Store was well laid out, with plenty of products to sample/review. I went into the store to buy a different product, but the salesman showed me advantages of the alternative I actually did buy.
The reviewer stated that an incentive was offered for this review
I always but at Harvey and their extra cover looks after u well. all these years they have been good at service. I recently bought a fridge their service have to
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