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Disgusting and foul customer support from both behind the counter and online. The only thing that is reliable is that across the board they have appalling attitudes and are scammers.
I handed my phone back to Harvey Norman after a year and two months. The phone had a broken LED screen which I checked at a different store, which they recommended us to return it to for a warranty repair.
I handed my phone in and after 1 hour I returned and was told to wait for a phone call. 1 week later I phoned them and was told that have not touched the phon...
Disgusting Customer Support
Their Customer Support if you’re buying something online is absolutely disgusting & appalling!! I will NEVER purchase anything from Harvey Norman EVER AGAIN!!
The reviewer stated that an incentive was offered for this review
Deceptive, misleading & unconscionable conduct
In the course of purchasing a computer & other items (>$1000) at a store in Brisbane’s south, the salesman asked if I needed to review my Optus plan. I advised that I paid a total of $69 per month ($55 plan + $14 insurance). He advised that he could save me $10 per month & get me an extra 20GB, and I’d only pay $59 per month. I now find that I have been ‘signed up’ (I have never seen a written contract let alone signed one) to a $73 per month plan, because he very conveniently failed to tell me that the $59 per month & ‘saving’ of $10 per month...excluded the $14 insurance. I was clearly lied to & my attempts to hold both Harvey Norman (via Brad the store manager) & Optus (via Thomas the customer service expert in Adelaide) were met with ‘can’t’, ‘you need to’ & ‘it's not our fault’, even though several times during discussions with Brad of Harvey Norman he admitted that his salesperson had ‘stuffed up’, said he intended to ‘give him a big kick up the pants’ & agreed that the salesperson’s behaviour was ‘very naughty’. I am left out of pocket & left with no option but to spend even more time & energy fixing the serious ‘mistakes’ of those to whom I have paid considerable amounts of money recently & over the years. Absolutely disgusting conduct.
Sales staff too busy upselling wrong products and forgot to book installation. Charged $300!!!!
Possibly the worst and most frustrating customer service sales experience I've ever had. Purchased a TV, staff member so focused on upselling, sold me incorrect wall mount for the size TV. Booked installation, but because he was too busy upselling and imparting knowledge forgot to Submit install booking but told us it was confirmed! Waited all day for install guys, no show, called Harvey norman.... consequently had not been booked at all. Lost a day's contract income and work. Had to reschedule and lost another lot of income and work. Barely an...apology and still charged $300 for the install and inconvenience!! Don't try resolving because communication is poor and they don't care. Also don't buy a Samsung Smart TV, they switch on and off whenever they like! If you get a wall mount makes sure it's suitable to accommodate the inputs on tv.
Computer says No
Went to Harvey Norman Gympie qld to buy desktop pc and monitor, but when I tried to pay, they told me they would need my phone number. I told them I did not have it with me and don’t know my number. Then I could not believe what he said. He could not sell me the pc with out a phone number, I offered driving licence, Medicare card, credit card or cash and offered to go out to my car to get my passport and he still said no. I went and asked another member of staff if this was true or had that assistant had a malfunction and he said sorry I don’t work in that department. Maybe I had a lucky escape because we hadn’t even got to the warranty and surge protector.
Harvey Norman Maribyrnong - Disgusting Service
Never felt threatened in a retail store before. Been a loyal customer of Harvey Norman for 25 years and more recently in the past few months bought a Sony OLED, washing machine and Dyson vacuum cleaner.
Out of loyalty went into the Harvey Norman Maribyrnong store to buy some smaller electronics ($300 worth) knowing they would price match against competitors such as Officeworks under their advertised price guarantee and was meet with a barrage of excuses and reasons from different staff members not to honour it. Then asked to speak to manager ...and waited 15 minutes to be aggressively approached by him and later threatened in a persecuting manner that as we had already opened the box to inspect the goods we were buying, (Logitech keyboard) we had therefore already bought it at the full price” when we refused and decided to leave without a purchase. He threatened to get security using further verbal and physically intimidating tactics to purchase the items. As we began to leave he “escorted us out” like we criminals. Our upcoming intent to purchase a full Sonos home theatre system and sound bar and HP spectre laptop (about $6000-$7000 worth ) will be going elsewhere.
Repeated False Sales practice by Hoppers Crossing store staff
The Samsung 65" 8K tv was. Bought in Novembe 2020 and still awaiting delivery. Every time we follow up, are told next month. Still not delivered.
- Retail Stores - Electronics
Refused to provide a refund for a falsely advertised item
My partner bought me a digital photo frame as a Christmas present. Come to find that the frame doesn't read USB flash drives over 64Gb, which was not stated anywhere on the product. Harvey Norman (HN) refused to offer a refund. Their claim was because there was nothing wrong with the product in their view, they could not send it back to the manufacturer, and because they had no box for it they couldn't resell it either.
My partner bought from HN specifically for the convenience of being able to sort out issues such as these in person, as oppos...ed to dealing with online retailers with offshore customer service centres and postages, which were cheaper. But having gone through this experience we have no incentive to go back to HN -- we'll just buy online for cheaper and receive the same (if not better) customer service. You would expect a bricks and mortar retailer with stiff online competition to take a small loss in order to keep a customer, prevent them from posting negative reviews on the internet and prevent them from sharing their experience with friends and family. In the long run, this experience will cost them far more than what the photo frame was worth not only in terms of money but reputation as well. Wrong way to do business in today's world!
Price match guarantee... BUT “only if it’s $10-$20”
Harvey Norman Wiley park - worst service and rude staff. Went to get them to price match a monitor with officeworks (in stock 15 mins away) was told, “we price match but only $10-20” (It was a $100 difference) I disputed that, staff called manager, kept me waiting 20 mins while trying to find a way out. I asked what the hold up was? Was 1st told, it’s out out stock at officeworks, I showed them that it is in stock at a local store, came back 10 mins later and said sorry we can’t price match this, it’s against our policy. Apparently in the fine ...print on their website an exclusion is “price is significantly different”. No mention of what is considered “significant” just a nonsense escape clause they took 30 mins to come up with. I informed the manager that I’d spent over 10k in his store in 2020 and I asked them if it’s worth losing a customer for $100? Was told “sorry it’s just our policy”. I ended up driving 15 mins to officeworks to get what I needed after they wasted 40 mins of my life. Great job HN Wiley Park
Samsung after care for tablets ,smart tv.
This is a review over a few years- I bought a samsung tab and a samsung smart tv a few years back i was talked into after care well what aftercare the sales assistant had no idea about tech stuff couldn't answer my questions I asked is there anyone here who can help but no not that week should of walked out then but being only one I knew of I couldn't,
I have Multiple disabilities including sight impairment, i was having difficulties with the tv and tablet r...econnecting a number of times i needed tech support seeing they used to come to u to help most obvious but i never ever got tech support from this small town hn but used too but now I'd have to pay totally different to what they said when telling me I'll have full back up if I took out ac I even was asked to bring it up yeh a disabled pensioner no transport, I did call the Samsung tech support but surprise surprise they asked me to contact store because I'd have to pay for them to come to me go figure so why did I buy that aftercare .... then the ring arround started so ended up paying over 200bucks for absolutely nothing ,don't buy the extras they're a waste or it could of been the hn store don't know but got a feeling it was change of ownership. It's easy to get arround the store and a varity of well known brands only department who sells homewears, tech,bedding ,etc products, u always have to order andwait though for what ur after because never there ,staff friendly but it used to b a very helpful small town hn who came to u if u couldn't get to them and they never charged u but now.... they didn't even have the model up there to show them if I just took tab up . I hope it's changed
Television under warranty.
Have been waiting for over a week for them to organise a television technician to have a look at my television which is still under warranty. Have promised to ring me back but never do. I am now without a television over the Christmas break. I am an aged pensioner and only have the one television. Not a happy person.
Nominate price guarantee for CHOICE Shonky awards
Franchise would not price match claiming that under the T&Cs it was at his discretion. When we asked to see the T&C he admitted it was not in writing but at his discretion and was verbal. So if he doesn’t like the colour of your shoes or skin - bad luck.
Had to purchase elsewhere
Terrible delivery service.
The service in Store is not too bad. Mark was good to us. The delivery guys that just came to my house right now to deliver my dryer are not good people.
Useless tech service
Bought a laptop , it was having battery issues and was informed that I had to take it to Apple directly as they were the manufacturer , lie number 1.
[name removed] the tech guy doesn’t have an idea of policies and even the apple dude I took it to said that Harvey Norman Warrawong were shirking their responsibilities.
Came back to Harvey Norman with info from apple that it had nothing to do with them and again the useless [name removed] advised that they needed to have a tech report from apple to make sure it had no water damage. So again I ...
Berated by customer service
We went in to the Browns Plains store to buy me a new gaming laptop. After exploring my options, we wondered over to the TVs while I mulled things over, deciding on which one to buy. We were trying to figure out how the spinning TV worked, it has no signage and was sitting at a weird angle. A customer service man comes charging over to us and starts berating us for ‘man handling’ this tv, then proceeds to take a photo of my partner for some unknown reason. Clearly there is an existing issue with customers not knowing how to work this tv, perhaps you should consider some signage. I did not come into your store to be treated like an unruly child, I came to spend around 3K. No thanks, I’ll take my money elsewhere.
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