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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics (page 2 of 58)

2.3 from 1,520 reviews · View Statistics

Reviews

  • Product Quality
    1.5 (113)
  • Return Claim MadeYes (56) · No (71)
  • Warranty Claim MadeYes (34) · No (87)
  • Customer Service
    1.1 (132)
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"Warranty Repair"

published
Product Quality
Customer Service
Chrissy
Chrissy South East Queensland, QLD

Disgusting Customer Support

published

Their Customer Support if you’re buying something online is absolutely disgusting & appalling!! I will NEVER purchase anything from Harvey Norman EVER AGAIN!!

Customer Service
Return Claim MadeNo
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Karen L
Karen L
  • 10 reviews
  • 8 likes

Deceptive, misleading & unconscionable conduct

published
Product Quality
Customer Service
Electronics & Computing Shops

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Andy W.
Andy W.Sydney, NSW
  • 8 reviews

Sales staff too busy upselling wrong products and forgot to book installation. Charged $300!!!!

published
Product Quality
Customer Service

Computer says No

published

Went to Harvey Norman Gympie qld to buy desktop pc and monitor, but when I tried to pay, they told me they would need my phone number. I told them I did not have it with me and don’t know my number. Then I could not believe what he said. He could not sell me the pc with out a phone number, I offered driving licence, Medicare card, credit card or cash and offered to go out to my car to get my passport and he still said no. I went and asked another member of staff if this was true or had that assistant had a malfunction and he said sorry I don’t work in that department. Maybe I had a lucky escape because we hadn’t even got to the warranty and surge protector.

Incentivised ReviewNo
Return Claim MadeNo
Related Articles
Previous

Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
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Michelle L
Michelle LGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Harvey Norman Maribyrnong - Disgusting Service

published
Customer Service
Incentivised ReviewNo
Sra
SraGreater Melbourne (Inner), VIC
  • 2 reviews

Repeated False Sales practice by Hoppers Crossing store staff

published

The Samsung 65" 8K tv was. Bought in Novembe 2020 and still awaiting delivery. Every time we follow up, are told next month. Still not delivered.

Product Quality
Customer Service
Discerning penguin
Discerning penguinVictoria
  • 26 reviews
  • 17 likes

Refused to provide a refund for a falsely advertised item

published
Product Quality
Customer Service
Bobby Tabikh
Bobby TabikhSydney, NSW

Price match guarantee... BUT “only if it’s $10-$20”

published
Customer Service
Incentivised ReviewNo
Electronics & Computing Shops

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barney
barney
  • 7 reviews
  • 2 likes

Samsung after care for tablets ,smart tv.

published
Product Quality
Incentivised ReviewNo

Television under warranty.

published

Have been waiting for over a week for them to organise a television technician to have a look at my television which is still under warranty. Have promised to ring me back but never do. I am now without a television over the Christmas break. I am an aged pensioner and only have the one television. Not a happy person.

Incentivised ReviewNo
Return Claim MadeNo
Barbara
Barbara Greater Melbourne (Metropolitan), VIC
  • 3 reviews

Nominate price guarantee for CHOICE Shonky awards

published

Franchise would not price match claiming that under the T&Cs it was at his discretion. When we asked to see the T&C he admitted it was not in writing but at his discretion and was verbal. So if he doesn’t like the colour of your shoes or skin - bad luck.
Had to purchase elsewhere

Product Quality
Customer Service
Farai
FaraiSouth East Queensland, QLD

Terrible delivery service.

published

The service in Store is not too bad. Mark was good to us. The delivery guys that just came to my house right now to deliver my dryer are not good people.

Product Quality
Customer Service
Papasita
Papasita
  • 4 reviews
  • 7 likes

Useless tech service

published
Product Quality
Customer Service
Emilie K.
Emilie K.South East Queensland, QLD
  • 3 reviews

Berated by customer service

published

We went in to the Browns Plains store to buy me a new gaming laptop. After exploring my options, we wondered over to the TVs while I mulled things over, deciding on which one to buy. We were trying to figure out how the spinning TV worked, it has no signage and was sitting at a weird angle. A customer service man comes charging over to us and starts berating us for ‘man handling’ this tv, then proceeds to take a photo of my partner for some unknown reason. Clearly there is an existing issue with customers not knowing how to work this tv, perhaps you should consider some signage. I did not come into your store to be treated like an unruly child, I came to spend around 3K. No thanks, I’ll take my money elsewhere.

Customer Service
Incentivised ReviewNo
Store LocationBrowns Plains, QLD
Electronics & Computing Shops

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Questions & Answers

Lyn .S
Lyn .Sasked
No answers
Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

See all Harvey Norman Retail Stores - Electronics questions

Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

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