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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics (page 2 of 2)

2.3 from 1,527 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    1.1 (30)
  • Return Claim MadeYes (25) · No (5)
  • Warranty Claim MadeYes (34) · No
  • Customer Service
    1.1 (33)
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Jay
JayGreater Melbourne (Metropolitan), VIC

HP Laptop warranty issue

published

We bought a HP 360 Laptop from Harvey Norman, Knox, Melbourne with an extended two years warranty. After four months we had some issues with this brand new laptop. When we took it to the Harvey Norman store, they refused to fix it free of cost and asked me to pay them $260. Even Manager was so rude and clearly told me that he is not sitting there to fix computers free of cost. I could not explain me about my warranty and rather kept telling me that he can not fix it without money and it will be my choice whether I want to go there or next. I found this whole HarveyNorman's warranty business as a scam and a scandal to rip off people's hard work and hard earned money. Very upsetting and disappointing Harvey Norman.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman Knox City, Melbourne
Product PurchasedHP Pavilion 14
ajm014
ajm014South East Queensland, QLD
  • 2 reviews
  • 1 like

Harvey Norman Rothwell moderate unflattering reviews that contain facts. They practice consumer unawareness.

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationRothwell Harvey Norman
Product PurchasedLenovo tablets
wopper
wopperAU
  • 5 reviews
  • 1 like

Cairns Store - staff just want the sale

published
Product Quality
Customer Service
Incentivised Review No
Warranty Claim MadeYes
Store LocationCairns
Electronics & Computing Shops

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Taren charter
Taren charterSydney, NSW
  • 2 reviews

Never again

published

Never again will I purchase anything from Harvey Norman.first of all over 3 hrs to sign up for a new phone,but the phone + earphones are faulty they don't want to own it instead wasted my time sending me else where to no avail.Head office are useless and just ignorant.

Product Quality
Customer Service
Incentivised Review No
Warranty Claim MadeYes
Store LocationBlacktown
Ildelin K.
Ildelin K.Sydney, NSW
  • 2 reviews
  • 4 likes

Harvey Norman Customer Service Appalling

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationBelrose
Product PurchasedLifeProof FRE Iphone XS Case

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Where to buy and how to choose a monitor and other home office needs

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Wendy Z.
Wendy Z.20 Mar 2020
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Seller of "seconds".

published

I keep buying from this company as it is the only option in my rural area. I have to return items for warranty or refund. They have never actually honoured a warranty. Pathetic quality goods.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMoss Vale and Grafton
R Barnes
R BarnesSydney, NSW

very disappointing

published

Moore Park Staff were very rude ( including management ) , on two separate occasions ; will not back the warranty, give the Moore Park store a miss. Extended warranty , ( product care ) is a jock,,, and advised by their own tech guy , that we just go " round in circles " when claiming on warranty issues.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMoore Park
Nikki
Nikki
  • 2 reviews
  • 3 likes

Absolutely No Help at All

published

Purchased a monitor and it packed up 3 months later. Took it back to Harvey Norman and they were no help at all, I would strongly recommend going somewhere else. Take your hard earned money and spend with a company that honours client loyalty. After 20 years and more than $20,000 spent goodbye Harvey Norman.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationOxley
Product PurchasedLG
Skitlz
SkitlzMelbourne
  • 2 reviews
  • 2 likes

Do not shop with them

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHoppers crossing
Product PurchasedApple MacBook Air 13-inch 2017
Skitlz
Skitlz
Electronics & Computing Shops

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Questions & Answers

Lyn .S
Lyn .Sasked
No answers
Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

See all Harvey Norman Retail Stores - Electronics questions

Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

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