Recently I made a computer keyboard purchase, simple WFH keyboard and it was only 1 week old.
I went into store to get a refund, the gentleman in the tech area 'tested' it by bashing the keys a few times and pairing it to their in-store laptop. I advised him a key didn't work but he kept bashing that specific key until it worked. Then said, this is general wear and tear, no refund.
I was unhappy as I knew it wasn't a long term solution, so I asked for a refund. He refused and said no way, there is nothing wrong, albeit he bashed the keyboard ...

Went in to buy a subwoofer today but they don’t carry stock!! I have to order it!!! Oldest saying in sales is you can’t sell it if you don’t got it. Gerry is a very poor businessman!

easy to navigate shop, massive selection, the staff were very friendly, also appreciative of them ensuring social distancing is in place. I will admit a little pricy but good value

I genuinely don't understand how Harvey Norman is still around. Their prices are much higher than elsewhere and the staff are only interested in harassing you to make a sale. I went in to buy a drone as they were the only place with stock before Christmas and you couldn't even just get one and go to the counter, had to see to a salesperson so they could retrieve one from out back. As he comes back out, he asks if we want to buy the new iPhone and won't stop pressuring us the entire time. No one is impulse buying an iPhone, read the room.

Bought a security system and tried to refund it as I got a staff discount. I got told that I can’t refund at Harvey Norman for change of mind. terrible customer service at Dandenong store

The staff provides me a factual information on the stuff I want to buy. He also gives me options to choose from variety of prodcuts that meet my needs. You can feel the sincerety from the staff

I have been buying products from Harvey Norman at Belrose for well over 10 years. This has included a lounge suite, queen bed, airconditioning systems, refrigerator, sound systems, large screen TVs, computers and other items. Their product selection has allowed me to find the quality of product I need. They have responded to price-match where I have found a lower price elsewhere. Their personnel have been consistently polite. Highly recommended

Have bought from local HN before, ideally so that if something went wrong, I could bring the product back without issue. After todays rude and unhelpful experience with "Mark" at Burnie store, I will shop with EBAY!

Bought a brand new TV from Harvey Norman but the TV I received it was faulty and Harvey Norman refused to replace item despite being legally obligated to do so.

I bought asus zenbook frim castle hill store. Staff is very nice and help to choose the right product. Completely happy with my purchase and satisfactory customer. Strongly recommend this place for all sort of electronic appliances.

Staff are always friendly always willing to price match against other stores. Even reduce the prices in some cases to get your sale though it might not be a significant amount it's enough to show they want your business and your not ignored.

I came into the Harvey Norman Auburn Store and was served by Bill, he was an excellent sales person really knowledgeable and helped me get a great deal on a laptop highly recommend.

Port Macquarie Harvey Normans store - the electronics department is so efficient and helpful. I was served by Troy today and he is professional, very helpful, knows his product, speaks well and looks smart. The perfect salesman to have in the store.

Really disappointed with the recent experience with Harvey Norman. Bought Arlo pro 2 wireless cameras. Read some reviews and then decided to return the product as it did not meet my expectations. I was told by Castle Hill store that they don't refund for the change of mind. I asked for the in store credit for which I got a shocking reply that in store credit can be used only in computer section and only for that particular store as there are six different franchises in one store. As a consumer I was not aware of the fact and it does not concern...

Purchased a LIFEPROOF phone case. The rubber edge was coming off. I brought it back to the store for an exchange/refund. The store deemed it as wear and tear. The rubber band on the edge serves as functional, not decorative. Staff told me that they can process a warranty claim but unsure of results from LIFEPROOF - they may refund, they may dismiss. Also told me that the claims of higher value are more of a priority than a $60 phone case, and that it can take time, so I am better off contacting them myself. Another store was willing to refund. The franchise's do things under their discretion and there is no consistency in their policies.

Harvey Norman Gladstone QLD
lease a lap top on 3 year term after 12 Months went to close lid and 1 hinge
snapped off , took back to store showed them ,all was told is they do not handle
claims any more, even though they look at product gave me a number for lease company , which is useless as they won't answer call or respond to my email.
I even have 2 year warranty on product.

Wayne

Great Product, the excellent performance of the Asus laptop we bought. The service provided at HN was excellent by the staff. The only issue we found is the Win 10 Home version.

Store was well laid out, with plenty of products to sample/review. I went into the store to buy a different product, but the salesman showed me advantages of the alternative I actually did buy.

Found the buying experience of laptop computer comfortable and very positive. Having been supplied by laptop by employer, Tahmi was patient, courteous, respectful, commercial and efficient. We bought the Ausus Zenbook and look forward to productive and trouble free use going forward.

I went to Harvey Norman Armadale WA shop to buy computer monitor. I was interested in Samsung 24" curved monitor and asked the sales person for its price, and he said it's $198 after sale. I Google'd the model number and found that both Jbhifi and Officeworks selling it for $148 & $149. I showed it to the sales person and he Google'd as well and said that both JBhifi and Officeworks don't have stock so he can't price match. Then I said if he price mach I'll by 2 of the monitors. He replied that he'll price match I will need to pay for delivery ...