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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics (page 3 of 8)

2.3 from 1,462 reviews

Reviews

3.1

155 reviews
5
(64)
4
(13)
3
(7)
2
(10)
1
(61)
  • Product Quality
    3.6 (134)
  • Return Claim MadeYes (23) · No (122)
  • Warranty Claim MadeYes · No (155)
  • Customer Service
    3.2 (147)
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Reviewer Photos & Videos

Vishi

VishiMetropolitan Adelaide, SA

Very poor customer care

published

I bought labtop for my daughter and she uses Microsoft teams. The camera doesn't work for the program. Very unhelpful customer service representative told me use Skype for the program!

Helen S

Helen SCentral Highlands and Goldfields, VIC

Lied to about available software

published

I was sold expensive antivirus software when I bought a laptop. Was told it wasn't available for just one device when it is. Also wasn't told about less expensive Office option. Was fobbed off when I complained.

I believe these lies and subterfuge are caused by low hourly rates and a dependance on commissions. I put my trust in the sales person. Never again and never again at Harvey Norman.

Skyehelmsman

Skyehelmsman

  • 2 reviews
  • 1 like

watch out for installation costs!!!

published

we bought a Bosch cooktop at Harvey Norman in Bell Street Preston recently.
Happy with price ,around $1000, and service, expecting installation costs of $3-500

BUT, the installation costs by the gas fitter sent by HN were astronomical: $1910!!!

So beware.
I suggest get written quote from installer before proceeding

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Linda

LindaCairns

  • 2 reviews
  • 2 likes

Forget Click and collect for Harvey Norman Oxley

published

Selling underspeced items!!

published

Bough a Lenovo idea centre 27 at hoppers crossing store. Specs were i7, 1Tb harddrive with windows home for $2600. After coming home while registering the product the warranty it showed for 9 months only. Also the same product listed on Lenovo.com for less price and also the spec was 1Tb +2b hard drive with windows professional. basically looks like Harvey norman is underspecing the items and then selling for higher price. Not happy with the purchase!!

Paige C.

Paige C.

  • 3 reviews

Knowledgeable and friendly staff

published

Staff at the store was approachable ,e and friendly, answered any questions or concerns that I had in relation to recent laptop purchase. Downside was the amount of upwelling that went on until I could take my item to the register. Other than that was great service and great products

Harold Bish

Harold BishNicholls 2913, ACT

all round good but expensive

published

i love coming here its a great shop, the staff are always good and the range is great but the prices are what kills me. i get confused when prices are 20% others.

Deb17

Deb17Melbourne

  • 4 reviews
  • 2 likes

Avoid HN Thomastown

published
Swizzle

SwizzleSouth-Eastern Region, NSW

  • 7 reviews

Batemans Bay store are great!

published

I am writing this 5 star review to offset in someway a 1 star review I will be writing for the online store (click and collect service) I rang to enquire about an item on special. It was in stock and I arrived half an hour later to pick it up and was served very promptly and efficiently by Jess. Great work Batemans Bay

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cam

camGreater Melbourne (Metropolitan), VIC

Do not purchase extended warranty

published
Michelle T.

Michelle T.Tasmania

  • 3 reviews
  • 1 like

Great Service

published

Store well laid out which makes it very easy to navigate. The designated staff in each department are knowledgeable and helpful, providing me with different options to make an informed decision.
Products purchased were of excellent quality and no issues at all!

Shishir G

Shishir GSydney, NSW

  • 3 reviews
  • 1 like

Very good

published

Products were very good and easy to navigate the store. Staff were friendly and they have good sense of humor. I like the items I purchased. Easy parking available. Overall very good.

Ian Morrison

Ian MorrisonGreater Melbourne (Outer), VIC

  • 2 reviews

Switched on and electrifying

published

Wow, this sales assistant has obviously been around a long time. Knows his bytes from his bites. Great attention to my laboured attempts to get his attention without being labelled vexstious.

Debbie

DebbiePerth, WA

  • 4 reviews

Excellent and helpful service

published

Excellent service at both Joondalup Clearance store from Luca today purchasing a TV and enquiring into dishwashers; and from Rob at Osborne Park store when selecting a fridge last month. Both knowledgable and friendly. Would recommend both.

JAB

JAB

  • 7 reviews
  • 4 likes

The origin...

published
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Rebecca H.

Rebecca H.Canberra 2600, ACT

  • 6 reviews
  • 1 like

Always extremely helpful!

published

The staff attended to my need immediately. The were super helpful in getting what I wanted and made suggestions for other products that could make my life more enjoyable too.

Rico

RicoPerth, WA

  • 3 reviews

Just sales. No interest in after sales service!!

published

HARVEY NORMAN I bought a $2000 plus laptop and whilst I was contemplating which one the sales staff were highly attentive and sold me extra programs and hardware etc. One week later I returned as I wasn’t familiar with the software and they were too busy to help me. I tried once more and got brushed off with minimal effort.

jimmy m

jimmy mSydney, NSW

  • 3 reviews
  • 2 likes

extended warranty / product care is an absolute waste of money

published

bought a microsoft laptop, I paid extra for the extended warranty saying the manufactures warranty only covers me for 12 months. The device became faulty after 14 months. Contacted Harvey Norman and they said they'd need the computer for a week to two weeks and that I'd be without it and no loan computer could be supplied. This is unacceptable as I use the computer for work. I called Microsoft and they said I'm still covered under the manufacturers warranty (2 years) and they're sending me a new one free of charge. Extended warranty is a rort and I'm going to ask for a refund on it the absolute scammers

trompfy

trompfyGreater Melbourne (Outer), VIC

  • 172 reviews
  • 51 likes

An excellent purchase

published

On Friday morning 20th December 2019 I purchased a Microsoft Surface Pen - Platinum for $139 so I could do heaps of drawing with it on my Microsoft Surface Pro 4 and I was extremely happy with it. The staff were kind to me and the service was terrific. The same day in the afternoon they refunded me the full amount back onto my card.

Maria Frappa

Maria FrappaGreater Melbourne (Inner), VIC

Very happy

published

It was only a small purchase but the staff gave so much information about the hand mixer and took the time to explain all the different features and benefits. Very happy

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Questions & Answers

Troy

Troyasked

Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

Johanna Robertson

Johanna Robertsonasked

Retail Stores - Electronics

We brought a 75 inch tv on the6th of November for 2600 dollars and now find the same tv going for 2286 dollars.I believe that Harvey Norman has a policy that if the cost of a product is reduced within a short time frame that the price is reimbursed.Can you please let us know if this is correct or has there been a change in your policy? Thank you Jo Robertson

1 answer
Fired Up
Fired Up

This is NOT the HN website.
Suggest you contact them directly.

aleja

alejaasked

Retail Stores - Electronics

Can i ask a reprint of my receipt when I purchase my laptop last october 2018?

No answers

Get an answer from our members and Harvey Norman representatives

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