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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics (page 3 of 9)

2.3 from 1,482 reviews · View Statistics

Reviews

  • Product Quality
    3.6 (144)
  • Return Claim MadeYes (25) · No (130)
  • Warranty Claim MadeYes · No (166)
  • Customer Service
    3.2 (158)
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Debbie

DebbieGreater Melbourne (Inner), VIC

  • 18 reviews
  • 21 likes

Negotiating a better price

published

January this year I bought an IPhone pro max. I went to JB, then the Good Guys (who are both owned by the same company) and Harvey Norman. JB was the most expensive and wouldn’t negotiate, Good guys was discounted from the original price but had to get the green colour only and Harvey Norman then beat The Good Guys price and I got the colour I wanted. They are always willing to negotiate and there customer service is always really good.

Zach

ZachGoulburn Valley, VIC

  • 8 reviews
  • 2 likes

Great service & products

published

My partner and I purchased 70% of our furnishings for our new home from Harvey Norman Shepparton and we are very happy with the products we purchased and the service we received. The salesman we dealt with was named Zach and he was a very big help in choosing the right product for us. We have since moved into our home and everything we purchased from him has been working perfectly! I would highly recommend speaking to Zach if you ever visit Harvey Norman Shepparton!

Paul

PaulCairns

Cairns Store - Sezen & Justin , Pat on the back please

published

Very satisfied with the points. Received best service, very attentive and helpful, product knowledge was exceptional, we were a bit naive and asked lots of questions, their patience was exceptional.

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Mitch

Mitch

  • 6 reviews

Sounds great! Lasts a long time and great price!

published

I purchased a Logitech gaming headset 6 years ago for an amazing price and they still sound amazing and feel comfortable. The material has fallen off from use slightly but they are still very usable and I am very happy to still have them. Didn’t expect them to last this long!

Ross

RossForde 2914, ACT

  • 3 reviews

Great deal on Panasonic TV

published

Have bought quite a lot from Harvey Norman over the years. One thing stands out - 65" Panasonic Plasma HD TV bought on credit from Harvey Norman in 2010. The process was easy and the TV is as good today as it was 10 years ago today!

borrisnorris132

borrisnorris132

  • 4 reviews
  • 2 likes

Great deal on a Sony bluray/media player.

published

Receveied a great buy for a Sony Blu Ray and media player that was cheaper than JB's. The salesmen was also honest and fair. The happiest I've been with a purchase ever.

Consumer05

Consumer05SYDNEY

  • 5 reviews
  • 1 like

Try to Return Something

published

I purchased an electronics item and later found that it wasn't compatible with my device and tried to return it. The item was unopened and I had the receipt from the previous day. I was bounced from one person to another who had their own processes until I had enough. I ended up giving it away to a friend.

Ann-Maree Rilwy

Ann-Maree Rilwy

  • 3 reviews
  • 2 likes

Honest Assistance

published

I purchased a Bluetooth boom box and the person who served me was knowledgeable and honest about the items I chose to purchase. Assistance was prompt and friendly as well

Sandie

SandieSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Excellent Customer Service and After Sales Help

published

I bought a mobile phone on 3/4 from Harvey Norman , Cleveland. Stephen helped me so much ,transferring the data from my old phone to the new one and offering advice as I am not technical at all. Since then he has helped me twice when the phone wanted to do big updates. Hopefully I won't have to bother him again but he was so nice and patient. I would also like to commend Glen from the same shop as he was very knowledgeable and helpful when I bought a new TV, also on 3/4.

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Gusto79

Gusto79South East Queensland, QLD

  • 12 reviews
  • 5 likes

Good Prices and staff

published

People love to hate on Harvey Norman but last couple years when I price check they are always quite good and staff are always helpful.

Anyway, adding this as always try to add a good review when I leave a bad (for another company) so thanks HN, is deserved.

trompfy

trompfyGreater Melbourne (Outer), VIC

  • 191 reviews
  • 60 likes

Disgusting

published

The staff are rude and abusive to their customers and their staff so I would recommend going to JB Hi-Fi because they always treat their customers and their staff with respect.

Vishi

VishiMetropolitan Adelaide, SA

Very poor customer care

published

I bought labtop for my daughter and she uses Microsoft teams. The camera doesn't work for the program. Very unhelpful customer service representative told me use Skype for the program!

Helen S

Helen SCentral Highlands and Goldfields, VIC

Lied to about available software

published

I was sold expensive antivirus software when I bought a laptop. Was told it wasn't available for just one device when it is. Also wasn't told about less expensive Office option. Was fobbed off when I complained.

I believe these lies and subterfuge are caused by low hourly rates and a dependance on commissions. I put my trust in the sales person. Never again and never again at Harvey Norman.

Skyehelmsman

Skyehelmsman

  • 2 reviews
  • 1 like

watch out for installation costs!!!

published

we bought a Bosch cooktop at Harvey Norman in Bell Street Preston recently.
Happy with price ,around $1000, and service, expecting installation costs of $3-500

BUT, the installation costs by the gas fitter sent by HN were astronomical: $1910!!!

So beware.
I suggest get written quote from installer before proceeding

Linda

LindaCairns

  • 2 reviews
  • 2 likes

Forget Click and collect for Harvey Norman Oxley

published
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Selling underspeced items!!

published

Bough a Lenovo idea centre 27 at hoppers crossing store. Specs were i7, 1Tb harddrive with windows home for $2600. After coming home while registering the product the warranty it showed for 9 months only. Also the same product listed on Lenovo.com for less price and also the spec was 1Tb +2b hard drive with windows professional. basically looks like Harvey norman is underspecing the items and then selling for higher price. Not happy with the purchase!!

Paige C.

Paige C.

  • 4 reviews

Knowledgeable and friendly staff

published

Staff at the store was approachable ,e and friendly, answered any questions or concerns that I had in relation to recent laptop purchase. Downside was the amount of upwelling that went on until I could take my item to the register. Other than that was great service and great products

Harold Bish

Harold BishNicholls 2913, ACT

all round good but expensive

published

i love coming here its a great shop, the staff are always good and the range is great but the prices are what kills me. i get confused when prices are 20% others.

Deb17

Deb17Melbourne

  • 5 reviews
  • 2 likes

Avoid HN Thomastown

published
Swizzle

SwizzleSouth-Eastern Region, NSW

  • 7 reviews

Batemans Bay store are great!

published

I am writing this 5 star review to offset in someway a 1 star review I will be writing for the online store (click and collect service) I rang to enquire about an item on special. It was in stock and I arrived half an hour later to pick it up and was served very promptly and efficiently by Jess. Great work Batemans Bay

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Questions & Answers

Lyn .S

Lyn .Sasked

Retail Stores - Electronics

Do you do bpay

1 answer
Reviewer R.
Reviewer R.

I believe they might

Simran G.

Simran G.asked

Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

2 answers
Reviewer R.
Reviewer R.

Ask them

andrew
andrew

Ask harvey norman

Troy

Troyasked

Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

Get an answer from our members and Harvey Norman representatives

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