This is the review of my dealings with HN rothwell. It was deemed unsuitable by the team at HN rothwell. My 2 tablets reflect the quality of Rothwell HN.
I've included the stores response at the end. This is my factual dealing with this iconic Aussie retailer. Gerry Harvey himself wouldn't put up with these clowns.

Went into HN rothwell looking for a device for my children. Advised to purchase this tablet by staff. I bought 2, then I asked do the tablets come with cases and screen protectors, no they don't. Asked if there was any to buy as the...Read more

I purchased a lifeproof phone case product for $109 because it claims it is "lifeproof" and "drop proof for 2m and under" from the Harvey Norman store in Belrose. However, after using the case for 3 weeks, I dropped my phone for the first time and the case failed to protect my phone, resulting in a $840 repair cost for my phone. I proceeded to customer service in store to claim a refund and compensation for the damages. They told me I needed to contact LifeProof to receive a refund. The LifeProof contact forms did not work and when I tried to c...Read more

I returned a printer after being told I could if I did not open it only to be interrogated by salespeople.
After the return I almost walked out of the store but decided to look for something more suitable to my needs. As I did this I requested not to be approached by salespeople so I could make a decision for my self without being bombarded by a sales pitch, however the admin lady didn't bother to tell the salespeople this and I was immediately approached by two, one immediately after the other, it was like they were playing tag. I turned aw...Read more

Port Kennedy computer department, who I thought were pretty good, are an absolute disgrace. My parents went along to the invited VIP night on Tuesday as they needed a new printer. We’re talked in to buying the Epson Eco Tank, wish they had read Product Review first, paying over $600. Set it up on Wednesday and will not pick up the paper to print, just makes shocking grinding noises. Mum called on Thursday and was told to bring it back. Thinking great they are going to replace it, which they should have, took it back last night only for the idio...Read more

(A bit long, but factual)
I purchased a Sharp 1200W inverter microwave on 25/02/2019 from Harvey Norman Whyalla, unpacked and used it that evening, only to find that its performance seemed sub-par. We continued to use the microwave the next day; cooking, warming and defrosting various items, to find that we were convinced that the performance was not as it should be and the outer shell of the unit was getting unexpectedly hot (placed on flat, open counter). This decision was reached by comparing cook times with our 20yr old 1000W microwave and ...Read more

Sticking to facts:
Purchased a Mac book air
11 months later T key comes off
Harvey Norman tell us to come back when our product care begins and not worry about manufacturers warranty
We come back in an send it off
I get a call 2 days later saying they're sending it off
I get a call 8 days later saying that they got the dates wrong and our product care started at midnight the day we dropped it in so they have to send it to Apple
Apple send it back saying it's not covered which is untrue but that's not relevant
Harvey Norman contact me 6 days lat...Read more

My in store experience this week doesn’t even deserve one star. Was the absolute worst in store experience I have ever experienced.

What should have been a simple visit, which had already been organised online with the ProductCare supplier was turned into a horrible experience. The staff member looking after us “[name removed]” was rude and openly confrontational and did not offer any solutions for our questions other then rolling his eyes.

The staff that originally sold product care with our purchase openly lied about how it worked and when...Read more