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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics (page 4 of 73)

2.3 from 1,450 reviews

Reviews

2.3

1,450 reviews
5
(333)
4
(126)
3
(57)
2
(119)
1
(815)
  • Product Quality
    3.2 (169)
  • Return Claim MadeYes (44) · No (136)
  • Warranty Claim MadeYes (26) · No (145)
  • Customer Service
    2.9 (186)
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Honest reviewer

Honest reviewerMky Qld

  • 36 reviews

HUGE SCAM

published

computer breaks, you take it in to computer service section, its under extended warranty, we will send it away for you, they send it away ,, after a couple of weeks !! one month later I get a call from Melbourne, you need xyz parts, but we can replace it on warranty, no I want my computer back fixed..... 4 days later its going to take another 3 weeks for your parts would you like a credit and get a replacement computer, no, get the parts I want my computer back,,,,, was I alone, talking at work ,, same story for others, so they get you to ditch your old computer, get another one,, and get another freeking warranty,,,,, bad bad people,,, mine is in mackay qld

Michelle T.

Michelle T.Tasmania

  • 3 reviews

Great Service

published

Store well laid out which makes it very easy to navigate. The designated staff in each department are knowledgeable and helpful, providing me with different options to make an informed decision.
Products purchased were of excellent quality and no issues at all!

Liars

published
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Shishir G

Shishir GSydney, NSW

  • 3 reviews

Very good

published

Products were very good and easy to navigate the store. Staff were friendly and they have good sense of humor. I like the items I purchased. Easy parking available. Overall very good.

Grant Morris

Grant Morris

  • 3 reviews

Great Service

published

Love Harvey Norman and it's great customer service. The interest free credit card offer helped me kit out my whole gaff with nothing up front. Very happy with the service all round.

Ian Morrison

Ian MorrisonGreater Melbourne (Outer), VIC

  • 2 reviews

Switched on and electrifying

published

Wow, this sales assistant has obviously been around a long time. Knows his bytes from his bites. Great attention to my laboured attempts to get his attention without being labelled vexstious.

Debbie

DebbiePerth, WA

  • 4 reviews

Excellent and helpful service

published

Excellent service at both Joondalup Clearance store from Luca today purchasing a TV and enquiring into dishwashers; and from Rob at Osborne Park store when selecting a fridge last month. Both knowledgable and friendly. Would recommend both.

JAB

JAB

  • 7 reviews

The origin...

published
Rebecca H.

Rebecca H.Canberra 2600, ACT

  • 6 reviews

Always extremely helpful!

published

The staff attended to my need immediately. The were super helpful in getting what I wanted and made suggestions for other products that could make my life more enjoyable too.

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Rico

RicoPerth, WA

  • 3 reviews

Just sales. No interest in after sales service!!

published

HARVEY NORMAN I bought a $2000 plus laptop and whilst I was contemplating which one the sales staff were highly attentive and sold me extra programs and hardware etc. One week later I returned as I wasn’t familiar with the software and they were too busy to help me. I tried once more and got brushed off with minimal effort.

jimmy m

jimmy mSydney, NSW

  • 3 reviews

extended warranty / product care is an absolute waste of money

published

bought a microsoft laptop, I paid extra for the extended warranty saying the manufactures warranty only covers me for 12 months. The device became faulty after 14 months. Contacted Harvey Norman and they said they'd need the computer for a week to two weeks and that I'd be without it and no loan computer could be supplied. This is unacceptable as I use the computer for work. I called Microsoft and they said I'm still covered under the manufacturers warranty (2 years) and they're sending me a new one free of charge. Extended warranty is a rort and I'm going to ask for a refund on it the absolute scammers

trompfy

trompfyGreater Melbourne (Outer), VIC

  • 169 reviews
  • 3 likes

An excellent purchase

published

On Friday morning 20th December 2019 I purchased a Microsoft Surface Pen - Platinum for $139 so I could do heaps of drawing with it on my Microsoft Surface Pro 4 and I was extremely happy with it. The staff were kind to me and the service was terrific. The same day in the afternoon they refunded me the full amount back onto my card.

Maria Frappa

Maria FrappaGreater Melbourne (Inner), VIC

Very happy

published

It was only a small purchase but the staff gave so much information about the hand mixer and took the time to explain all the different features and benefits. Very happy

Jude Pachamuthu

Jude PachamuthuForde 2914, ACT

  • 13 reviews

Disappointed at Flexirent product sold by Harvey Norman

published

I was told it will be better in the end to go with Flexirent when I bought my laptop. I would have paid fully at purchase time but sales convinced me that it would be better to go with Flexirent and that I could salary sacrifice it and I would end up paying less in the end.

Well it turns up that I would be paying more.

Also that I could stop the lease after 2 years and need not pay huge amount to own the laptop.

Very disappointed. After all we have bought numerous products from Harvey Norman over the years.

Kim M

Kim MNorthern Region, NSW

  • 8 reviews

MISINFORMATION

published

I purchased a new modem/router from Harvey Norman,sales assistant told me that it would support VOIP phone. This is totally incorrect. The modem DOES NOT support voip, now they will not refund my $179.00

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Doug

DougGippsland, VIC

We had great advice and help from Alex

published

We were after a TV and this was easy to find. There were so many brahds etc but the person at the TRARALGON store ALEX was really good and knowledgeable and this why we decided to buy from him.

MERS

MERSHobart, TAS

Sales Girl Poonam - Aggressive sales tactic

published

At Hobart Store. Poonam spent an hour with aggressive sales tactic - pressured to get product care with scare tactics & promises. Once $3,400 was paid it took 4 trips to get everything!!! Disappointed!

OnlineShopper11

OnlineShopper11Toowoomba, Queensland

  • 18 reviews
  • 1 like

Product Care Warranty - Don't fall for it!

published
jeff85

jeff85Hunter Region, NSW

  • 2 reviews

I’ll never shop here again!

published

Went into Harvey Norman to buy a Dyson stick vac, the ticketed price was $597 including 2 years product care replacement ( this is an additional warranty that replaces old for new after the manufacturers warranty expires, it costs $119, check it out for yourself on their website).

Seeing that there are 4 retailers in the complex selling the same product I asked for a better price. We agreed on $575. Now when I get home I see on my receipt “EXCLUDEPRODCARE”. This was not part of the agreement. Why would I give up something worth $119 for $22? Complete unethical bait and switch. Our family had to go without other things so we could afford this product and I’ll never step foot in this snake pit again.

rednuts81

rednuts81South East Queensland, QLD

  • 3 reviews

Scam product care

published

Returned faulty goods under product care was told on the spot that it will be covered fully. Returned after a 4 week wait to pick up the item and was told I'd have to pay extra money because when i bought the item it was on sale . I wanted a cash settlement instead but apparently they dont do this at this store . Rude staff that have no clue at all.

Page 4 of 73
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Questions & Answers

Troy

Troyasked

Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

Johanna Robertson

Johanna Robertsonasked

Retail Stores - Electronics

We brought a 75 inch tv on the6th of November for 2600 dollars and now find the same tv going for 2286 dollars.I believe that Harvey Norman has a policy that if the cost of a product is reduced within a short time frame that the price is reimbursed.Can you please let us know if this is correct or has there been a change in your policy? Thank you Jo Robertson

1 answer
Fired Up
Fired Up

This is NOT the HN website.
Suggest you contact them directly.

aleja

alejaasked

Retail Stores - Electronics

Can i ask a reprint of my receipt when I purchase my laptop last october 2018?

No answers

Get an answer from our members and Harvey Norman representatives

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