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Will not harvey norman
Took in a working computer to have the data transferred to a new computer purchase at Harvey Norman, went to pick it up ant they told me that the data was missing on the old computer therefore couldn’t be loaded onto the new computer. Told me it was my fault because I didn’t do a backup yet when I took the old. Mind you, when I took the old computer to them, it was working and all the data was there. Found the technician to be extremely arrogant! For this service I was charged $298.00
Difficult to deal with and a returns policy that is just ridiculous!
Recently I made a computer keyboard purchase, simple WFH keyboard and it was only 1 week old.
I went into store to get a refund, the gentleman in the tech area 'tested' it by bashing the keys a few times and pairing it to their in-store laptop. I advised him a key didn't work but he kept bashing that specific key until it worked. Then said, this is general wear and tear, no refund.
I was unhappy as I knew it wasn't a long term solution, so I asked for a refund. He refused and said no way, there is nothing wrong, albeit he bashed the keyboard ...
Poor business model
Went in to buy a subwoofer today but they don’t carry stock!! I have to order it!!! Oldest saying in sales is you can’t sell it if you don’t got it. Gerry is a very poor businessman!
city shop is GREAT
easy to navigate shop, massive selection, the staff were very friendly, also appreciative of them ensuring social distancing is in place. I will admit a little pricy but good value
Go somewhere else
I genuinely don't understand how Harvey Norman is still around. Their prices are much higher than elsewhere and the staff are only interested in harassing you to make a sale. I went in to buy a drone as they were the only place with stock before Christmas and you couldn't even just get one and go to the counter, had to see to a salesperson so they could retrieve one from out back. As he comes back out, he asks if we want to buy the new iPhone and won't stop pressuring us the entire time. No one is impulse buying an iPhone, read the room.
- Retail Stores - Electronics
Terrible Customer Service Don’t go to Dandenong Store
Bought a security system and tried to refund it as I got a staff discount. I got told that I can’t refund at Harvey Norman for change of mind. terrible customer service at Dandenong store
The staff provides me a factual information on the stuff I want to buy. He also gives me options to choose from variety of prodcuts that meet my needs. You can feel the sincerety from the staff
- Retail Stores - Electronics
Consistently good product range, pricing and service
I have been buying products from Harvey Norman at Belrose for well over 10 years. This has included a lounge suite, queen bed, airconditioning systems, refrigerator, sound systems, large screen TVs, computers and other items. Their product selection has allowed me to find the quality of product I need. They have responded to price-match where I have found a lower price elsewhere. Their personnel have been consistently polite. Highly recommended
Refused to honor Legal warranty even with receipt after 8 mths!!!!!
Have bought from local HN before, ideally so that if something went wrong, I could bring the product back without issue. After todays rude and unhelpful experience with "Mark" at Burnie store, I will shop with EBAY!
Bought a TV from Harvey Norman but received a faulty product.
Bought a brand new TV from Harvey Norman but the TV I received it was faulty and Harvey Norman refused to replace item despite being legally obligated to do so.
I bought asus zenbook frim castle hill store. Staff is very nice and help to choose the right product. Completely happy with my purchase and satisfactory customer. Strongly recommend this place for all sort of electronic appliances.
Staff are always friendly always willing to price match against other stores. Even reduce the prices in some cases to get your sale though it might not be a significant amount it's enough to show they want your business and your not ignored.
- Retail Stores - Electronics
I came into the Harvey Norman Auburn Store and was served by Bill, he was an excellent sales person really knowledgeable and helped me get a great deal on a laptop highly recommend.
Port Macquarie Harvey Normans store - the electronics department is so efficient and helpful. I was served by Troy today and he is professional, very helpful, knows his product, speaks well and looks smart. The perfect salesman to have in the store.
Really disappointed with the recent experience with Harvey Norman. Bought Arlo pro 2 wireless cameras. Read some reviews and then decided to return the product as it did not meet my expectations. I was told by Castle Hill store that they don't refund for the change of mind. I asked for the in store credit for which I got a shocking reply that in store credit can be used only in computer section and only for that particular store as there are six different franchises in one store. As a consumer I was not aware of the fact and it does not concern...me as I went there to shop in Harvey Norman and not that individual franchisee. I am ok to not to get the refund and shop around something else but why should I shop only in computer section when I don't need one.
Cannot return faulty item
Purchased a LIFEPROOF phone case. The rubber edge was coming off. I brought it back to the store for an exchange/refund. The store deemed it as wear and tear. The rubber band on the edge serves as functional, not decorative. Staff told me that they can process a warranty claim but unsure of results from LIFEPROOF - they may refund, they may dismiss. Also told me that the claims of higher value are more of a priority than a $60 phone case, and that it can take time, so I am better off contacting them myself. Another store was willing to refund. The franchise's do things under their discretion and there is no consistency in their policies.
after sales service crap
Harvey Norman Gladstone QLD
lease a lap top on 3 year term after 12 Months went to close lid and 1 hinge
snapped off , took back to store showed them ,all was told is they do not handle
claims any more, even though they look at product gave me a number for lease company , which is useless as they won't answer call or respond to my email.
I even have 2 year warranty on product.
Great Product, the excellent performance of the Asus laptop we bought. The service provided at HN was excellent by the staff. The only issue we found is the Win 10 Home version.
Store was well laid out, with plenty of products to sample/review. I went into the store to buy a different product, but the salesman showed me advantages of the alternative I actually did buy.
Great service customer focused salesperson Tahmi
Found the buying experience of laptop computer comfortable and very positive. Having been supplied by laptop by employer, Tahmi was patient, courteous, respectful, commercial and efficient. We bought the Ausus Zenbook and look forward to productive and trouble free use going forward.
Taking Advantage during COVID-19 Situation
I went to Harvey Norman Armadale WA shop to buy computer monitor. I was interested in Samsung 24" curved monitor and asked the sales person for its price, and he said it's $198 after sale. I Google'd the model number and found that both Jbhifi and Officeworks selling it for $148 & $149. I showed it to the sales person and he Google'd as well and said that both JBhifi and Officeworks don't have stock so he can't price match. Then I said if he price mach I'll by 2 of the monitors. He replied that he'll price match I will need to pay for delivery ...cost to Armadale Harvey Norman as he has to bring it from warehouse. Then he went to speak to his boss about delivery cost. While waiting I saw that they have enough stock just under the bench where they keep the display monitors. Same model I check product number twice on display monitor and their website. I didn't buy from them as they were lying. Previous JBhifi also warned me about Harvey and how they mislead customers however I didn't believe them at that time, but now I completely believe them and will never buy from Harvey Norman.
Great service, easy to deal with
The sales rep who helped me purchase my newest laptop was very knowledgable and super helpful, he made my decision easy once we chatted about 2 models i was tossing up between, very happy with my choice and purchase!!
Good stores for variety. Can't beat it.
We recently purchased a MacBook pro from the stores in West Melbourne region. Even though we were changing mind often about the product they did not rush and were happy to oblige by going through the product features. When we ultimately exchanged our laptop for a HP Pavilion they were happy to refund the difference in costs. Very happy.
- Retail Stores - Electronics
New laptop. No idea.
Excellent experience. Went in with limited knowledge on laptops but had an awesome salesperson who guided me in the right direction and looked after me on price. Extremely happy with the Asus laptop I was recommended.
-0 Star for Harvey Norman Yayyy
Unfortunately I have to click a star just to write my review but Harvey Norman Campbelltown NSW Australia deserves NO star. Customer service in store and via phone is disgusting. Called in to be transfer to a specific department I dont know how loud and clear I should be to be transfer to the correct department. I ask for Electrical/Speakers system dept & I kept getting transferred to other irrelevant department. They promised a week for delivery then 2 weeks came and still nothing with No phone call updates like they kept telling they were goi...ng to do. I end up going into the store for an update. They told me they needed to order from another store if I do not want to wait they were going to give me their dirty display one for the same price. What a Joke?! They need to learn to listen to the customers concerns & updates instead of talking over them. Then the guy proceeds to blame it on courier & then covid 19 like I went to Harvey Norman in America & ordered my product lol. Harvey Norman is the most disgusting expensive store with the most disgusting cheap customer service. -0 star.
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