Reviewer Photos & Videos
Sounds great! Lasts a long time and great price!
I purchased a Logitech gaming headset 6 years ago for an amazing price and they still sound amazing and feel comfortable. The material has fallen off from use slightly but they are still very usable and I am very happy to still have them. Didn’t expect them to last this long!
Great deal on Panasonic TV
Have bought quite a lot from Harvey Norman over the years. One thing stands out - 65" Panasonic Plasma HD TV bought on credit from Harvey Norman in 2010. The process was easy and the TV is as good today as it was 10 years ago today!
Great deal on a Sony bluray/media player.
Receveied a great buy for a Sony Blu Ray and media player that was cheaper than JB's. The salesmen was also honest and fair. The happiest I've been with a purchase ever.
Try to Return Something
I purchased an electronics item and later found that it wasn't compatible with my device and tried to return it. The item was unopened and I had the receipt from the previous day. I was bounced from one person to another who had their own processes until I had enough. I ended up giving it away to a friend.
I purchased a Bluetooth boom box and the person who served me was knowledgeable and honest about the items I chose to purchase. Assistance was prompt and friendly as well
Excellent Customer Service and After Sales Help
I bought a mobile phone on 3/4 from Harvey Norman , Cleveland. Stephen helped me so much ,transferring the data from my old phone to the new one and offering advice as I am not technical at all. Since then he has helped me twice when the phone wanted to do big updates. Hopefully I won't have to bother him again but he was so nice and patient. I would also like to commend Glen from the same shop as he was very knowledgeable and helpful when I bought a new TV, also on 3/4.
Good Prices and staff
People love to hate on Harvey Norman but last couple years when I price check they are always quite good and staff are always helpful.
Anyway, adding this as always try to add a good review when I leave a bad (for another company) so thanks HN, is deserved.
The staff are rude and abusive to their customers and their staff so I would recommend going to JB Hi-Fi because they always treat their customers and their staff with respect.
Very poor customer care
I bought labtop for my daughter and she uses Microsoft teams. The camera doesn't work for the program. Very unhelpful customer service representative told me use Skype for the program!
Lied to about available software
I was sold expensive antivirus software when I bought a laptop. Was told it wasn't available for just one device when it is. Also wasn't told about less expensive Office option. Was fobbed off when I complained.
I believe these lies and subterfuge are caused by low hourly rates and a dependance on commissions. I put my trust in the sales person. Never again and never again at Harvey Norman.
watch out for installation costs!!!
we bought a Bosch cooktop at Harvey Norman in Bell Street Preston recently.
Happy with price ,around $1000, and service, expecting installation costs of $3-500
BUT, the installation costs by the gas fitter sent by HN were astronomical: $1910!!!
I suggest get written quote from installer before proceeding
Forget Click and collect for Harvey Norman Oxley
Don't bother with Harvey Norman click and collect. I ordered a keyboard and mouse using click and collect from HN Oxley. As I enter door a sign on the counter says collect your click and collect order here! Perfect! I enquired at the desk and was told I would have to see one of the floor staff. I explained I had received an email saying my order was ready and was again told very forcefully that I would have to see the floor staff. The floor staff were all busy! So i waited several minutes until someone free approached me. I gave my details ag...ain and then waited at least five minutes. While waiting I located the item I wanted on the shelf thinking it would have been quicker to come in and grab it from the shelf. I expressed my dissatisfaction to the person who retrieved the order and was told I was being unreasonable! Why offer click and collect if it is a slower service than normal? In these days of COVID 19 I wrongly thought click and collect would get me in and out in seconds! Wrong! My message to HN is don't offer a click and collect service if you can't deliver on it!
Selling underspeced items!!
Bough a Lenovo idea centre 27 at hoppers crossing store. Specs were i7, 1Tb harddrive with windows home for $2600. After coming home while registering the product the warranty it showed for 9 months only. Also the same product listed on Lenovo.com for less price and also the spec was 1Tb +2b hard drive with windows professional. basically looks like Harvey norman is underspecing the items and then selling for higher price. Not happy with the purchase!!
Knowledgeable and friendly staff
Staff at the store was approachable ,e and friendly, answered any questions or concerns that I had in relation to recent laptop purchase. Downside was the amount of upwelling that went on until I could take my item to the register. Other than that was great service and great products
all round good but expensive
i love coming here its a great shop, the staff are always good and the range is great but the prices are what kills me. i get confused when prices are 20% others.
Avoid HN Thomastown
We bought a TV & told the Salesman/Manager we wanted a Smart tv, to watch Stan & Netflix on apps. We currently have a Samsung which needed a chromecast & we didn't want this, which we definitely told him.
He told us the Toshiba was great so we bought it.
Got it on the wall & then realise it's not a Smart tv at all! Needs chromecast! Yesterday when we rang they advised us to bring it in & they would add the apps. My Husband rang back today as there are certain models you can, but not the one he sold us!
He spoke to another Salesperson & he s...
Batemans Bay store are great!
I am writing this 5 star review to offset in someway a 1 star review I will be writing for the online store (click and collect service) I rang to enquire about an item on special. It was in stock and I arrived half an hour later to pick it up and was served very promptly and efficiently by Jess. Great work Batemans Bay
Do not purchase extended warranty
Purchased a laptop a few weeks ago, prior to paying was asked if I wanted extended warranty which they call "product care". They offered me a great discount without me even haggling. They said that it did 2 things. If, within the warranty time frame, I decided I wanted to upgrade I could do so only paying the difference. Or if within warranty time my laptop didn't work I could potentially get a new laptop or the part replaced. Therefore I purchased the "product care", in the back of my mind knowing it was too good to be true. When I got home I ...read so many horror stories about "product care", I went back the next day to refund it. Initially they refused to let me refund the warranty, but once I threatened to return the laptop as well, they gave way. I know I was lucky to get my money back, had I waited until after 20 day cooling period, I would have been stuck with the stupid thing and lost 150 bucks.
Store well laid out which makes it very easy to navigate. The designated staff in each department are knowledgeable and helpful, providing me with different options to make an informed decision.
Products purchased were of excellent quality and no issues at all!
Products were very good and easy to navigate the store. Staff were friendly and they have good sense of humor. I like the items I purchased. Easy parking available. Overall very good.
Questions & Answers
Do you do bpay
I lost my product receipt how can i obtain receipt again online...?
Do you do pick up now pay later for tv's for how long?
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