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Moore Park Staff were very rude ( including management ) , on two separate occasions ; will not back the warranty, give the Moore Park store a miss. Extended warranty , ( product care ) is a jock,,, and advised by their own tech guy , that we just go " round in circles " when claiming on warranty issues.
Absolutely No Help at All
Purchased a monitor and it packed up 3 months later. Took it back to Harvey Norman and they were no help at all, I would strongly recommend going somewhere else. Take your hard earned money and spend with a company that honours client loyalty. After 20 years and more than $20,000 spent goodbye Harvey Norman.
Do not shop with them
Sticking to facts:
Purchased a Mac book air
11 months later T key comes off
Harvey Norman tell us to come back when our product care begins and not worry about manufacturers warranty
We come back in an send it off
I get a call 2 days later saying they're sending it off
I get a call 8 days later saying that they got the dates wrong and our product care started at midnight the day we dropped it in so they have to send it to Apple
Apple send it back saying it's not covered which is untrue but that's not relevant
Harvey Norman contact me 6 days lat...
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Openly Lied about product care - horrible customer service to back it up.
My in store experience this week doesn’t even deserve one star. Was the absolute worst in store experience I have ever experienced.
What should have been a simple visit, which had already been organised online with the ProductCare supplier was turned into a horrible experience. The staff member looking after us “[name removed]” was rude and openly confrontational and did not offer any solutions for our questions other then rolling his eyes.
The staff that originally sold product care with our purchase openly lied about how it worked and when...this was explained to [name removed] he simply scoffed at us, then had the nerve to try and sell us another product care like a smart person. Would not rate this store and the staff member was horrible and shouldn't be allowed to serve customers. Do not see myself visiting Harvey Norman or using their product care ever again.
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