Reviewer Photos & Videos
3rd laptop HP having issues within 4 months service ok, Midland store Management just not interested, just walked away, with embarrassment. I was calm walking in about 10 minutes the crap came good and thick, we are this and we are that, this laptop this.. etc you get the Message...
I don't buy any in Harvey Norman store
I bought a WiFi router when we install with the helped of our internet provider for 4 hours and is not get to worked. I really not happy for the product recommented by the sale person.
When I returned the sale person said they want to check first. We keep contacted the store it take a week's before have the answered.After that waited for so long that they find out the router is not working. We in up to spend more money for another brand. Because I can't get my money back, that I can buy to another store that we want.
Avoid HN Thomastown
We bought a TV & told the Salesman/Manager we wanted a Smart tv, to watch Stan & Netflix on apps. We currently have a Samsung which needed a chromecast & we didn't want this, which we definitely told him.
He told us the Toshiba was great so we bought it.
Got it on the wall & then realise it's not a Smart tv at all! Needs chromecast! Yesterday when we rang they advised us to bring it in & they would add the apps. My Husband rang back today as there are certain models you can, but not the one he sold us!
He spoke to another Salesperson & he s...
Do not purchase extended warranty
Purchased a laptop a few weeks ago, prior to paying was asked if I wanted extended warranty which they call "product care". They offered me a great discount without me even haggling. They said that it did 2 things. If, within the warranty time frame, I decided I wanted to upgrade I could do so only paying the difference. Or if within warranty time my laptop didn't work I could potentially get a new laptop or the part replaced. Therefore I purchased the "product care", in the back of my mind knowing it was too good to be true. When I got home I ...read so many horror stories about "product care", I went back the next day to refund it. Initially they refused to let me refund the warranty, but once I threatened to return the laptop as well, they gave way. I know I was lucky to get my money back, had I waited until after 20 day cooling period, I would have been stuck with the stupid thing and lost 150 bucks.
Backwards company still in the 20th century
Harvey Norman had a good offer on a Netgear Nighthawk AX6000. I checked online and it said it was in stock in the Broadway store.
I ordered online (before 4pm) to collect from the store.
When I got to the store they would not accept the NSW Government issued online driving licence. Even though that same form of identification is acceptable by the Government, the police, hospitals and pretty much everywhere.
Then the same store said they could not refund me either.
So I was not able to get my order and I was not able to be refunded either. What a service!
I will not be buying from Harvey Norman anymore. I will buy from a company that has moved into the 21st century.
And Harvey wonders why we are all buying from overseas!
computer breaks, you take it in to computer service section, its under extended warranty, we will send it away for you, they send it away ,, after a couple of weeks !! one month later I get a call from Melbourne, you need xyz parts, but we can replace it on warranty, no I want my computer back fixed..... 4 days later its going to take another 3 weeks for your parts would you like a credit and get a replacement computer, no, get the parts I want my computer back,,,,, was I alone, talking at work ,, same story for others, so they get you to ditch your old computer, get another one,, and get another freeking warranty,,,,, bad bad people,,, mine is in mackay qld
Bought 2 mobile handsets from Harvey Norman just over a year ago. One unit has now failed twice. The first time I dealt with the manufacturer and the device was replaced. The second time we chose to go back to the retailer*.
First, I was lied to on the phone by Kit, the staff member who dealt with technical problems. He falsely told me that he had called Consumer Protection and that I was not able to return the phone as the manufacturer had already done so once. Kit was very flustered and not able to tell me when this call took place or who he...spoke to when I asked, but initially I gave him the benefit of the doubt However, when Consumer Protection told me moments later that I was entitled to deal with Harvey Norman still, it was clear that Kit’s supposed call was fake news. I immediately transmitted my advice from Consumer Protection in an e-mail immediately to Kit. Some days later, I received a text from the store accepting that I was entitled to a refund and to bring the item and accessories to the store. Well, after a year, I no longer have any idea where the specific items from the box now reside and was thus unable to produce the items. At this point I was informed that no refund would be possible without them. A manager, Vijay, was summoned. After a discussion in store with Consumer Protection, we were informed that indeed, HN was entitled to ask for the accessories and the bonus Chromecast that was noted on the receiptOk, sure. I still don’t have these things
I bought a really nice television at a Harvey Norman Australia store. The best I ever had after a decade of watching everything on a computer monitor. We (I'm married now, hence the good TV) were advised to get a sound bar. All Samsung (this review is going there as well).
After a while, what was odd at first became obvious that was a built-in trait of the product. In many movies and series, at max. volume, we could barely hear the voices, yet my neighbours three doors over could hear the shooting with amazing realism.
So, I asked Harvey Norman...
extended warranty / product care is an absolute waste of money
bought a microsoft laptop, I paid extra for the extended warranty saying the manufactures warranty only covers me for 12 months. The device became faulty after 14 months. Contacted Harvey Norman and they said they'd need the computer for a week to two weeks and that I'd be without it and no loan computer could be supplied. This is unacceptable as I use the computer for work. I called Microsoft and they said I'm still covered under the manufacturers warranty (2 years) and they're sending me a new one free of charge. Extended warranty is a rort and I'm going to ask for a refund on it the absolute scammers
Disappointed at Flexirent product sold by Harvey Norman
I was told it will be better in the end to go with Flexirent when I bought my laptop. I would have paid fully at purchase time but sales convinced me that it would be better to go with Flexirent and that I could salary sacrifice it and I would end up paying less in the end.
Well it turns up that I would be paying more.
Also that I could stop the lease after 2 years and need not pay huge amount to own the laptop.
Very disappointed. After all we have bought numerous products from Harvey Norman over the years.
I purchased a new modem/router from Harvey Norman,sales assistant told me that it would support VOIP phone. This is totally incorrect. The modem DOES NOT support voip, now they will not refund my $179.00
OnlineShopper11South East Queensland, QLD
- 19 reviews
- 29 likes
Product Care Warranty - Don't fall for it!
While buying a Samsung phone from Harvey Norman the sales person kept telling me that I should purchase a Product Care Warranty. I politely declined but he kept insisting that I NEEDED it because quote, "the screens on these smart phones fail all the time!", unquote. He then went on to assure me that under a Product Care warranty the phone would be replaced immediately if the screen failed. Without one my phone would sent away to be repaired if the screen failed. Against my better judgement I eventually gave in and paid extra for a Product ...Care Warranty. Fast forward 12 months and of course the screen on my new phone suddenly failed. I took it and my Product Care Warranty to Harvey Norman, fully expecting to leave with a brand new phone - but that's not what happened at all. The guy at the repair desk told me that because the original 2 year Samsung warranty still had 12 months left on it the Product Care Warranty didn't apply. Huh? I assured him that wasn't what the salesperson had lead me to believe when he was pushing the Product Care Warranty on me. His response was 'that's not my problem'. He reiterated that it could not be used and under the Samsung warranty the phone would be sent away for repairs. To say I was angry would be an understatement. I told him in no uncertain terms that (a) he would be issuing me with a refund for the Product Care warranty (which he did) and (b) I'd be speaking to the manager (which I did). The manager heard me out but I could see his eyes glazing over as I explained what had happened. I suggested that perhaps his staff could be given better training so that they had a more comprehensive understanding of the products they were trying to push on to customers. In return I received some patronising lip service. I left the store feeling pretty much deflated - I honestly think I would have been better off talking to a wall. Nobody working there was the least bit interested in acknowledging that what had happened was wrong. Care factor = NIL. In my opinion Product Care is nothing more than a scam that people should be made aware of, hence this lengthy review.
- Retail Stores - Electronics
- Verified customer
I’ll never shop here again!
Went into Harvey Norman to buy a Dyson stick vac, the ticketed price was $597 including 2 years product care replacement ( this is an additional warranty that replaces old for new after the manufacturers warranty expires, it costs $119, check it out for yourself on their website).
Seeing that there are 4 retailers in the complex selling the same product I asked for a better price. We agreed on $575. Now when I get home I see on my receipt “EXCLUDEPRODCARE”. This was not part of the agreement. Why would I give up something worth $119 for $22? Complete unethical bait and switch. Our family had to go without other things so we could afford this product and I’ll never step foot in this snake pit again.
Scam product care
Returned faulty goods under product care was told on the spot that it will be covered fully. Returned after a 4 week wait to pick up the item and was told I'd have to pay extra money because when i bought the item it was on sale . I wanted a cash settlement instead but apparently they dont do this at this store . Rude staff that have no clue at all.
Conned into flexirent over paying cash for a laptop now i stand to pay double its worth...never ever will i shop harvey norman again nor would i recommend to anyone to shop there.
Disappointed and disgruntled by poor customer service
Really disappointed with customer service on the 3 different trips I made to the Devonport store.
1. Tried to find some help for getting a product, but couldn’t find a single person to help me. I asked the cashier and she did attempt to get me some help, but the person who said he’d “be right back” never showed up again. I proceeded to wait near the cashier for another 15 min (during which time I was not acknowledged) and then walked out and bought my product at Bunnings, where I received help within 1 min of walking into the store.
2. My seco...
Harvey Norman Maribyrnong
Indian salesman told me the laptop was sold out cos I did not want the bundle and the extended warranty on the HP laptop. The laptop was on discount and selling for $599 ... he said he will go and check but I saw him walking around to other customers trying to get more sales. Just because I was not interested in the extended warranty and the Microsoft office and anti virus software bundle ... he did not want to sell me the laptop and said to me that it was sold out. What kind of service is that ....just because he
is not getting commission for ...
- Retail Stores - Electronics
- Verified customer
Their product care warranty is a kind of a scam
I purchased a headset from Harvey Norman and this is my 4th purchase over $500 from Harvey Norman. When I purchased it I was offered a warranty which they call product care, it costs some $159 odd if I am correct. Every staff at Harvey Norman that sold me a product above $500 assured me that their product care would cover even scratches and almost anything.
The headset worked fine for a little over a year. After that, there were issues and it affected my hearing so I took it to the store to claim this specific warranty called ProductCare. Whe...n I handed it over the tech staff said I am not eligible for warranty because they consider it a wear and tear concern. So I argued obviously. I had to because the staff kept refusing. Then a product care staff itself was at the store and he said that I am eligible for a claim and he advised the tech staff accordingly on how to lodge the claim. They did this only because I was strict with my request. If you were too polite you would not get a fair response. (When I wanted to purchase the product they said I would not be hassled due to product care but this was clearly not the case) After 3 weeks ProductCare department called me and said I can get it repaired, replaced for a new one or refunded in full but for the current market value, NOT THE AMOUNT I BOUGHT IT FOR. When I checked the price of the same product on shelf it was the same as how much I bought it for so they should be able to refund me the shelf price because that is what I paid for (and that is what they said I would get when I purchased it) but they are saying they can only refund me their sourcing cost, not the shelf price. Be careful of what you order from Harvey Norman. The same issue at JB-HiFi. Keep a record of all conversations when purchasing a high-value product with any extra warranty like ProductCare. Cheap quality customer service. Wasn't expecting this from Harvey Norman. Thought they were a store with a reputation.
Beware of false information
I knew LG OLED B9 is the sucessor/replacement model for B8. I went to Gordon store to ask about the availability of the latest B9 model. But was told by the staff it won't be availabe in Australia market. A few weeks after that i was at Auburn store and decided to purchase the B8 model. Unfortunately for me, the latest B9 replacement model hit our shore 3 months after that which almost the same price as B8. Really angry, and feel cheated.
Shocking customer service
At the Noarlunga store. Bought a HP Spectre. Meant to be one of the best. Did an update about 4-5 months ago, tried to log-in and it started acting funny, then it deleted everything. Went to the store for help. Got taken to the IT Tech. Horrible experience. He did not care one bit. He basically said too bad, these things happen..you'll need to take it somewhere in the CBD where you can re-boot the system... I regret not getting the guys name. I'm not one to make a scene. I wanted to cry of fustration when I left.
Went in gain on Saturday with ...
Questions & Answers
Do you do bpay
I lost my product receipt how can i obtain receipt again online...?
Do you do pick up now pay later for tv's for how long?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.