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Role Playing & blame game
I received a very expensive gift for Christmas present. Stopped working after 6 months. Store said they couldn’t give me a refund or exchange it as I had to go through the manufacturer. The manufacturer said it was up to the store. Felt like the manager and store assistant role played how they were not to blame & nothing they could do. All rehearsed & so fake. I would never purchase anything from Harvey Norman Joondalup again. I have never posted a review before but I am furious about the way I have been fobbed off. As a point of comparison my son had n issue with his laptop and JB-Hifi were brilliant. They will be my go to for electrical items from now on.
Privacy concerns - Stay Away
I purchased an apple pen for an ipad online for in store pick. Emails advised only ID and copy of receipt were required at pick up. At time of pick up the staff member advised they needed to take a photo of my car registration plate on their personal phone in order to take the goods home.
The store has been less than helpful with my privacy concerns and the staff member involved.
I will never return to Harvey Norman again.
Ripping off customers with the add-ons.
I bought a TV but of course I was told I just had to protect it with a surge protector and my partner agreed and next thing I said OK, I suppose - well at $129 for a power board, I am still kicking myself for not telling him to stick it - they're $25 at Bunnings. PLUS we got sucked in to getting it delivered - there's another $55 - when I checked other retailers (later) they deliver for FREE and the same TV was a few bucks cheaper. Thank God I told him I wasn't interested in the extended warranty as I know they are a con! He said the TV only had a 3 year warranty so I'd need extra - in fact the TV has a 5 year warranty. Won't be back.
Samsung Galaxy 3 Smart Watch
I needed some help with my Samsung tablet settings, a tablet which I bought in a Telstra store. I was instead referred to the nearest Samsung store (Thanks Telstra!), which turned out to be Harvey Norman. Well, Telstra sent me straight into the lion's den! H.N. fixed my issue alright but gullible me walked out of there with a super crappy deal on the Samsung Galaxy 3 Smart Watch. Those charming salespeople convinced me that I got myself a really good deal, taking a "generous $200 off and with an 'attractive' package deal with Optus" (they act a...s an Optus dealer), in order to run the watch effectively with a fall detection option. (You guessed it; I have been young for a very very long time!) I am usually super cautious with instant purchases, preferring to check things out on the net and compare prices first. In this instance, I did it last and got a bad surprise! The watch had a price tag of $799, as I said with a 'generous' $200 off. The trouble was that the same watch sells for $347.99 at Kogan (cheapest, when comparing with the more reputable companies, you may get it even cheaper). When I rang Samsung, they explained that I didn't necessarily need to connect the watch to an internet provider, I could choose a trusted person who would be sent an alarm, in case of a fall. I reversed the sale the next day and cancelled my Optus contract. How is that for being taken for a ride?! My head is still spinning! The issue is now with the Telecommunications Ombudsman and things are not looking good. I thought that I customers have a "purchase cooling off period"; apparently that is not necessarily so! Groan!
- Retail Stores - Electronics
We do Harvey Norman take no responsibility in there products. you have to go to manufacturer. not even offered a refund or exchange LOL &LOL Still wanting on Lenovo to give me refund on repairs to product
enquiring on a product i purchased that on using found the advertised functions listed on the packaging were not present on the device, all the time being spoken over by the young man i was explaining this to and being told no one else had a problem with it, in a very abrupt and hostile manner. that was end of story. no help at all only rudeness from what sounded like a very young person incapable of handling an enquiry about a product misinformation on packaging.
Disappointed with Harvey norman
Purchased an I pad and recommend by Harvey norman Garden city in Qld to buy a protection glass for it. When I opened it the glass was broken! , returned it to another Harvey norman and after 45 minutes waiting, they said I must go to Garden city! I said why? As you are Harvey norman!! Anyway, got there after 45 minutes driving, and raised the case, as a surprise they did not refund my money! I remember when I was buying those , they were so respectful and ironically when you return their broken stuff they don’t care!!
Air conditioner too small
Last year I saved up all my money to get an air conditioner installed... I wanted the bigger one as my house was sort of an open plan..
The lady asked for the measurements.. I told her and added there were no doors .. on the kitchen and hall way entries she said I wouldn't need the bigger one the smaller one would be plenty... I said your the expert and proceeded with the smaller unit ..
What a mistake... Not happy , paid a lot of money and it cannot cope with my loungeroom ..
Once in too bad .. waste of money ... Have to save again for a whi...
LIE, BUY & BOOTED
I will state facts as not to be deleted.
I was lied to in the store from the beginning of the sale.
Waited until I paid IN FULL to tell me there is zero in stock & I couldn't take the display. But I could organise a credit if I've changed my mind (within minutes of taking my payment).
They then offered free delivery, which was never documented.
So, I pick it up & move on.
The tv brokedown, in April. Luckily I bought a full replacement warranty!
The total amount I paid was $1150. Apparently the tv was only $967. The rest was warranty costs, whic...
Bad customer service dealing with iphone repairs/replacement
Took 4 weeks to replace my iphone! ? Harvey Norman senior management need to train their staff in customer service and get back to client when they say they will! Client should not have to phone constantly to get updates on service.
Treats employees disgusting.
Witnessed a electrical employee get their head ripped off in front of staff and Customers by the Manager! Fkn disgusting behaviour towards your staff! You should be ashamed of your self!
Terrible services.. they only say things but dont act.
Worst customer service ever. They only say that they can beat price, but they don’t to that. I got a laptop from Harvey norman MacBook pro 8gb ram which it was actually while selling was told will be 16 gbs, 512 storages for 2287, but officeworks had the MacBook pro 16gb ram and 512 storage at the cheaper price. I tried contacting the store persons, said that should be done within 14 days of purchase, but need to go the original store of purchase. Went there, salesperson agreed his mistake and told laptop will be replaced. Manager came and deni...ed claiming it to be customer’s fault. Moreover, while giving the laptop salesperson told it is an 11-generation laptop with 16 gb ram, which was actually a 8th generation, 8 gb ram laptop. And was told to be the customer’s fault. Would never recommend. Worst customer service.
Carefully weigh up the after-care plan offered
Salesperson attempted to sell me an aftercare plan for an additional 2 years for a laptop (on top of the standard one) for $350 and brought up a page showing that the expected life of the laptop battery is 2.5 years; what the salesperson didn't bring up from his online "research" findings was that the cost of the online battery is only around $90. Salespeople at HN are vey pushy on the aftercare plan and I am suspecting this is where their best margins are at. I'm also aware of retail margins and I do sincerely doubt the salesperson claim that the price I got for the laptop (77% of the retail price) was "below cost". I don't expect to get a product at below cost so why the need to lie?
Price Match Policy isn't really a policy.
Their price match policy or lack of is a moving target depending on who you talk to. The vagaries of their online price matching changes, to the point where one Salesman said they never priced matched online even after me showing him the policy on my phone.
WIll never go back
I ordered 2 x apple air tags online for in store collection.
The email mentioned bring valid photo Id.
So i drive to the store present my email, show my drivers licence which i scanned to my phone.
No good, i might have doctored it was the rude reply.
I ask them to call my number, showed my passport on my phone, showed them myGov I’d. showed a credit card, asked them to check their store invoices for previous invoices, call my employer. All no good, i could have forged them all.
Just mindless staff on commission that love being rude to customers.
In the end i asked them to cancel the online order and bought them in store with the credit card they wouldn’t look at a minute beforehand.
Will never go back
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