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Swindlers & Snake oil
Went to Harvey Norman Everton Park ready to buy a new Tablet that I knew would be a higher price than online - but they had it in stock.
Sales people tried at length to convince me to buy antivirus to protect against Flubot and extra warranty to protect against batteries that apparently die after 2 years.
They essentially wouldn't give me a price on the three physical items (Tablet, cover, screen protector) I wanted until they had made their pitch about this anti virus and extra warranty. They made a song and dance about the discounts I would g...
Not Too Happy
Was not happy with an experience I had, too pushy and kept asking for Optus connections when i just wanted a Cable
After years of loyalty, never again
I have been a loyal customer of Harvey Norman for at least 15 years and have bought furniture, appliances including multiple microwaves, fridges, ovens, kettles, range hoods…including everything for a townhouse development I have just completed.
Yesterday I purchased 2 monitors and an Apple TV box. Got home and had a call from HN - wrong box. Had to go all the way back to change it.
The monitors didn’t fit my desk. Very few choices to change to that were a reasonable option. No refunds allowed. Went back again today at the nominated time afte...
Role Playing & blame game
I received a very expensive gift for Christmas present. Stopped working after 6 months. Store said they couldn’t give me a refund or exchange it as I had to go through the manufacturer. The manufacturer said it was up to the store. Felt like the manager and store assistant role played how they were not to blame & nothing they could do. All rehearsed & so fake. I would never purchase anything from Harvey Norman Joondalup again. I have never posted a review before but I am furious about the way I have been fobbed off. As a point of comparison my son had n issue with his laptop and JB-Hifi were brilliant. They will be my go to for electrical items from now on.
Lenovo laptop not without issues
First Lenovo laptop purchased was impossible to use. After returning it 3 times the technician discovered it was missing the motherboard. Laptop replaced, the next one much better but does tend to freeze quite regularly and have to take it in for technical help already.
How to experience buying something without getting any help to choose the right one
I walked into Harvey Norman expecting a salesperson to come over and enquire to my visit but to my surprise first salesperson finished with client I tried to engage his services but he had to answer his mobile second person finished and after I asked her for help she told me she would find someone to help me as she was going to lunch so with such great service I decided to leave the shop
Privacy concerns - Stay Away
I purchased an apple pen for an ipad online for in store pick. Emails advised only ID and copy of receipt were required at pick up. At time of pick up the staff member advised they needed to take a photo of my car registration plate on their personal phone in order to take the goods home.
The store has been less than helpful with my privacy concerns and the staff member involved.
I will never return to Harvey Norman again.
Ripping off customers with the add-ons.
I bought a TV but of course I was told I just had to protect it with a surge protector and my partner agreed and next thing I said OK, I suppose - well at $129 for a power board, I am still kicking myself for not telling him to stick it - they're $25 at Bunnings. PLUS we got sucked in to getting it delivered - there's another $55 - when I checked other retailers (later) they deliver for FREE and the same TV was a few bucks cheaper. Thank God I told him I wasn't interested in the extended warranty as I know they are a con! He said the TV only had a 3 year warranty so I'd need extra - in fact the TV has a 5 year warranty. Won't be back.
Samsung Galaxy 3 Smart Watch
I needed some help with my Samsung tablet settings, a tablet which I bought in a Telstra store. I was instead referred to the nearest Samsung store (Thanks Telstra!), which turned out to be Harvey Norman. Well, Telstra sent me straight into the lion's den! H.N. fixed my issue alright but gullible me walked out of there with a super crappy deal on the Samsung Galaxy 3 Smart Watch. Those charming salespeople convinced me that I got myself a really good deal, taking a "generous $200 off and with an 'attractive' package deal with Optus" (they act a...s an Optus dealer), in order to run the watch effectively with a fall detection option. (You guessed it; I have been young for a very very long time!) I am usually super cautious with instant purchases, preferring to check things out on the net and compare prices first. In this instance, I did it last and got a bad surprise! The watch had a price tag of $799, as I said with a 'generous' $200 off. The trouble was that the same watch sells for $347.99 at Kogan (cheapest, when comparing with the more reputable companies, you may get it even cheaper). When I rang Samsung, they explained that I didn't necessarily need to connect the watch to an internet provider, I could choose a trusted person who would be sent an alarm, in case of a fall. I reversed the sale the next day and cancelled my Optus contract. How is that for being taken for a ride?! My head is still spinning! The issue is now with the Telecommunications Ombudsman and things are not looking good. I thought that I customers have a "purchase cooling off period"; apparently that is not necessarily so! Groan!
- Retail Stores - Electronics
We do Harvey Norman take no responsibility in there products. you have to go to manufacturer. not even offered a refund or exchange LOL &LOL Still wanting on Lenovo to give me refund on repairs to product
enquiring on a product i purchased that on using found the advertised functions listed on the packaging were not present on the device, all the time being spoken over by the young man i was explaining this to and being told no one else had a problem with it, in a very abrupt and hostile manner. that was end of story. no help at all only rudeness from what sounded like a very young person incapable of handling an enquiry about a product misinformation on packaging.
Disappointed with Harvey norman
Purchased an I pad and recommend by Harvey norman Garden city in Qld to buy a protection glass for it. When I opened it the glass was broken! , returned it to another Harvey norman and after 45 minutes waiting, they said I must go to Garden city! I said why? As you are Harvey norman!! Anyway, got there after 45 minutes driving, and raised the case, as a surprise they did not refund my money! I remember when I was buying those , they were so respectful and ironically when you return their broken stuff they don’t care!!
Air conditioner too small
Last year I saved up all my money to get an air conditioner installed... I wanted the bigger one as my house was sort of an open plan..
The lady asked for the measurements.. I told her and added there were no doors .. on the kitchen and hall way entries she said I wouldn't need the bigger one the smaller one would be plenty... I said your the expert and proceeded with the smaller unit ..
What a mistake... Not happy , paid a lot of money and it cannot cope with my loungeroom ..
Once in too bad .. waste of money ... Have to save again for a whi...
LIE, BUY & BOOTED
I will state facts as not to be deleted.
I was lied to in the store from the beginning of the sale.
Waited until I paid IN FULL to tell me there is zero in stock & I couldn't take the display. But I could organise a credit if I've changed my mind (within minutes of taking my payment).
They then offered free delivery, which was never documented.
So, I pick it up & move on.
The tv brokedown, in April. Luckily I bought a full replacement warranty!
The total amount I paid was $1150. Apparently the tv was only $967. The rest was warranty costs, whic...
Bad customer service dealing with iphone repairs/replacement
Took 4 weeks to replace my iphone! ? Harvey Norman senior management need to train their staff in customer service and get back to client when they say they will! Client should not have to phone constantly to get updates on service.
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