Reviewer Photos & Videos
Don't ask for customer service unless you want to be ripped off
I purchased a phone from HN during lockdown which was fine. I asked if they could transfer the info from old to new phone as I didn't know how complicated it was. They wanted to charge a ridiculous amount for what turned out to be the simplest task. HN asked for a review, but twice refused to post it because apparently I discredited their customer service, claiming: We value your contribution but unfortunately it did not meet all our review guidelines. Seems they only want good reviews.
Rude and disrespectful
Bose salesman Gabriel is extremely rude and disrespectful. He won’t even talk unless you commit to purchase on that moment
Swindlers & Snake oil
Went to Harvey Norman Everton Park ready to buy a new Tablet that I knew would be a higher price than online - but they had it in stock.
Sales people tried at length to convince me to buy antivirus to protect against Flubot and extra warranty to protect against batteries that apparently die after 2 years.
They essentially wouldn't give me a price on the three physical items (Tablet, cover, screen protector) I wanted until they had made their pitch about this anti virus and extra warranty. They made a song and dance about the discounts I would g...
I bought my mobile from Harvey norman and the staff were awesome. Here is the video I took with the phone.
Not Too Happy
Was not happy with an experience I had, too pushy and kept asking for Optus connections when i just wanted a Cable
After years of loyalty, never again
I have been a loyal customer of Harvey Norman for at least 15 years and have bought furniture, appliances including multiple microwaves, fridges, ovens, kettles, range hoods…including everything for a townhouse development I have just completed.
Yesterday I purchased 2 monitors and an Apple TV box. Got home and had a call from HN - wrong box. Had to go all the way back to change it.
The monitors didn’t fit my desk. Very few choices to change to that were a reasonable option. No refunds allowed. Went back again today at the nominated time afte...
Role Playing & blame game
I received a very expensive gift for Christmas present. Stopped working after 6 months. Store said they couldn’t give me a refund or exchange it as I had to go through the manufacturer. The manufacturer said it was up to the store. Felt like the manager and store assistant role played how they were not to blame & nothing they could do. All rehearsed & so fake. I would never purchase anything from Harvey Norman Joondalup again. I have never posted a review before but I am furious about the way I have been fobbed off. As a point of comparison my son had n issue with his laptop and JB-Hifi were brilliant. They will be my go to for electrical items from now on.
Lenovo laptop not without issues
First Lenovo laptop purchased was impossible to use. After returning it 3 times the technician discovered it was missing the motherboard. Laptop replaced, the next one much better but does tend to freeze quite regularly and have to take it in for technical help already.
Great place but salesman a wee bit pushy
So much to choose from. It can become very confusing. Booval Harvey Normans is a very well kept, clean store. Needed a laptop for business purposes. I liked what I ended up with but felt like I didn't have a choice. Went way over budget, but that's my fault. Had told the salesman what I wanted to spend, but was shown things all more expensive. But still happy with my purchase.
I have purchased four smart TVs within 3 years from Harvey Norman. Service was great ! And good quality of product highly recommend Samsung smart TVs easy to set up apps for your Netflix or YouTube account for the kids high definition good sound. I have no defaults on this product at all
How to experience buying something without getting any help to choose the right one
I walked into Harvey Norman expecting a salesperson to come over and enquire to my visit but to my surprise first salesperson finished with client I tried to engage his services but he had to answer his mobile second person finished and after I asked her for help she told me she would find someone to help me as she was going to lunch so with such great service I decided to leave the shop
Privacy concerns - Stay Away
I purchased an apple pen for an ipad online for in store pick. Emails advised only ID and copy of receipt were required at pick up. At time of pick up the staff member advised they needed to take a photo of my car registration plate on their personal phone in order to take the goods home.
The store has been less than helpful with my privacy concerns and the staff member involved.
I will never return to Harvey Norman again.
Ripping off customers with the add-ons.
I bought a TV but of course I was told I just had to protect it with a surge protector and my partner agreed and next thing I said OK, I suppose - well at $129 for a power board, I am still kicking myself for not telling him to stick it - they're $25 at Bunnings. PLUS we got sucked in to getting it delivered - there's another $55 - when I checked other retailers (later) they deliver for FREE and the same TV was a few bucks cheaper. Thank God I told him I wasn't interested in the extended warranty as I know they are a con! He said the TV only had a 3 year warranty so I'd need extra - in fact the TV has a 5 year warranty. Won't be back.
Samsung Galaxy 3 Smart Watch
I needed some help with my Samsung tablet settings, a tablet which I bought in a Telstra store. I was instead referred to the nearest Samsung store (Thanks Telstra!), which turned out to be Harvey Norman. Well, Telstra sent me straight into the lion's den! H.N. fixed my issue alright but gullible me walked out of there with a super crappy deal on the Samsung Galaxy 3 Smart Watch. Those charming salespeople convinced me that I got myself a really good deal, taking a "generous $200 off and with an 'attractive' package deal with Optus" (they act a...s an Optus dealer), in order to run the watch effectively with a fall detection option. (You guessed it; I have been young for a very very long time!) I am usually super cautious with instant purchases, preferring to check things out on the net and compare prices first. In this instance, I did it last and got a bad surprise! The watch had a price tag of $799, as I said with a 'generous' $200 off. The trouble was that the same watch sells for $347.99 at Kogan (cheapest, when comparing with the more reputable companies, you may get it even cheaper). When I rang Samsung, they explained that I didn't necessarily need to connect the watch to an internet provider, I could choose a trusted person who would be sent an alarm, in case of a fall. I reversed the sale the next day and cancelled my Optus contract. How is that for being taken for a ride?! My head is still spinning! The issue is now with the Telecommunications Ombudsman and things are not looking good. I thought that I customers have a "purchase cooling off period"; apparently that is not necessarily so! Groan!
- Retail Stores - Electronics
We do Harvey Norman take no responsibility in there products. you have to go to manufacturer. not even offered a refund or exchange LOL &LOL Still wanting on Lenovo to give me refund on repairs to product
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