Reviewer Photos & Videos
Harvey Norman does not do change of mind refunds even with unopened, brand new products. That is against the law! Buy somewhere else!
Refusal of warranty
Bought Akai TV from Harvey Norman Rothwell 13th March 2021 remote control failed several weeks later. returned faulty remote control September 2021 when I returned to Brisbane. was told not covered by warranty. but they gave me a 2nd hand one out of generosity which also was faulty. Today I contacted Akai direct with the product number and they said definatley covered by warranty and will send out a replacement. Thankyou for nothing H.N. salesmen they did not even check
Another bad Harvey Norman review.
If you weren't put off by the other few thousand bad reviews of this store, maybe mine will help seal the deal.
I bought a laptop for my partner for her birthday. Harvey Norman happened to blow everyone else out of the water on price for this point - a small win when you consider a majority of electronics stores are happy to price match you without complaint.
Selling stuff is an artform, it requires skill. Unfortunately gone are the days where you will see this skill in Harvey Norman, dont get me wrong, I love the experience I used to get, ...one thing Harvey norman did right, and did it consistently was its promptness in addressing customers within their store(I assume this is a result of commission incentive). You would not wander in there for more than a couple minutes before you would see a salesperson ready to assist with your purchase. Unfortunately it doesn't take long for that salesperson to turn from a friendly customer service rep to a vulture clawing for every dollar and cent they can get from you. First it started with the addons - my plan was to buy this laptop(Acer Nitro 5) and upgrade components to make it a bit more beefy in terms of performance - the usual stuff, ram upgrade, SSD upgrade etc. That was when they decided to sell me the crap of "be careful, if you do it yourself warranty might be an issue". I knew I would be covered either way, but I gave him benefit of the doubt, told him what I want upgraded and if he can do it for a price reasonable enough then I would allow them to undergo the upgrades. I opted for a 16gb upgrade to the ram(from 8gb). The salesperson then put the details into the invoice, printed it out and handed it over to me. Then starts the long winded explanation of why I need 2x8gb not 1x16gb stick, that dual channel ram is important and part of the performance upgrade, not just the raw capacity. - ill break away and just say its understandable for some not to understand why this is so important, but if you work in a store that sells computers you should at bare minimum know the basics like that, you don't have to know why, but every person that sells a computer should know dual channel is good, single channel is bad(even if there are some situations where it matters little). Once that was all down pat he mentioned he could not get the two stick kit in for the same discount, so I told him to just can the whole idea and sell me the laptop in bog standard form(for reference they quoted $300 for 16gb single stick+installation - I bought a 2x16gb kit of Crucial Ballistix for $120).
Happy customer luv shopping @ Harvey Norman
I moved out of house with bag of clothes to an empty apt… tax season sale was on. Excellent consultant recommended and helped me out choose ryt products for just $1500 equiped my house bottom mount black fridge ,under laying mat for it, washing machine , stick vacuum cleaner, rice cooker , electric blanket, heaters and heaps of little things from the Richmond store. One stop best experience.
Don't ask for customer service unless you want to be ripped off
I purchased a phone from HN during lockdown which was fine. I asked if they could transfer the info from old to new phone as I didn't know how complicated it was. They wanted to charge a ridiculous amount for what turned out to be the simplest task. HN asked for a review, but twice refused to post it because apparently I discredited their customer service, claiming: We value your contribution but unfortunately it did not meet all our review guidelines. Seems they only want good reviews.
Rude and disrespectful
Bose salesman Gabriel is extremely rude and disrespectful. He won’t even talk unless you commit to purchase on that moment
Thank you Team OConnor
The best service while selecting a TV for my bedroom, visited 4 different stores I was shown deleted models with shocking prices because of high demand and no stock !!!
Team O'Connor so proud of you , Regan was brilliant helpful, polite and professional, Tony the installer recommended was very efficient at his work and polite.
Please if anyone is looking for Appliance do visit this store. Jo in small appliances is very helpful and haas very good product knowledge.
Swindlers & Snake oil
Went to Harvey Norman Everton Park ready to buy a new Tablet that I knew would be a higher price than online - but they had it in stock.
Sales people tried at length to convince me to buy antivirus to protect against Flubot and extra warranty to protect against batteries that apparently die after 2 years.
They essentially wouldn't give me a price on the three physical items (Tablet, cover, screen protector) I wanted until they had made their pitch about this anti virus and extra warranty. They made a song and dance about the discounts I would g...
I bought my mobile from Harvey norman and the staff were awesome. Here is the video I took with the phone.
Not Too Happy
Was not happy with an experience I had, too pushy and kept asking for Optus connections when i just wanted a Cable
- Retail Stores - Electronics
Excellent customer service
On Saturday 11th April 2020 somebody purchased a Uniden XDECT8355+1 Digital Cordless Phone for $179.95 through Latitude Pay on my card without my knowledge so on Thursday 16th April 2020 Matt refunded me the $179.95 back onto my card to say sorry for any inconvenience caused.
After years of loyalty, never again
I have been a loyal customer of Harvey Norman for at least 15 years and have bought furniture, appliances including multiple microwaves, fridges, ovens, kettles, range hoods…including everything for a townhouse development I have just completed.
Yesterday I purchased 2 monitors and an Apple TV box. Got home and had a call from HN - wrong box. Had to go all the way back to change it.
The monitors didn’t fit my desk. Very few choices to change to that were a reasonable option. No refunds allowed. Went back again today at the nominated time afte...
It is a great prduct
It was fairly easy to find what I was looking for. Not much to choose from with what u was looking for. Love the product works great
Excellent staff and fantastic service
It was extremely nice of Shaun to refund me $95 for the Google Chrome-cast Ultra on Sunday 8th August 2021, which I bought 8 months ago since I don't have any HDMI Ports on my TV.
First rate service
We visited the store on Monday 2/8/21, for the purpose of buying a new camera. We met Glenn who showed us exactly what we wanted and he knew his products
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