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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,548 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Harvey Norman

Reviews

  • Product Quality
    3.1 (246)
  • Return Claim MadeYes (71) · No (189)
  • Warranty Claim MadeYes (45) · No (208)
  • Customer Service
    2.7 (275)
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Alan Gustavo
Alan Gustavo
  • 2 reviews

Buyers Beware

published

Harvey Norman does not do change of mind refunds even with unopened, brand new products. That is against the law! Buy somewhere else!

Customer Service
1/5
Incentivised Review No
Store LocationGarden City
Sandy
SandySouth East Queensland, QLD
  • 4 reviews
  • 1 like

Refusal of warranty

published

Bought Akai TV from Harvey Norman Rothwell 13th March 2021 remote control failed several weeks later. returned faulty remote control September 2021 when I returned to Brisbane. was told not covered by warranty. but they gave me a 2nd hand one out of generosity which also was faulty. Today I contacted Akai direct with the product number and they said definatley covered by warranty and will send out a replacement. Thankyou for nothing H.N. salesmen they did not even check

Product Quality
1/5
Customer Service
1/5
Ben D.
Ben D.Sydney, NSW
  • 14 reviews
  • 3 likes

Another bad Harvey Norman review.

published
Product Quality
4/5
Customer Service
2/5
Namraataa N.
Namraataa N.Greater Melbourne (Inner), VIC
  • 2 reviews

Happy customer luv shopping @ Harvey Norman

published

I moved out of house with bag of clothes to an empty apt… tax season sale was on. Excellent consultant recommended and helped me out choose ryt products for just $1500 equiped my house bottom mount black fridge ,under laying mat for it, washing machine , stick vacuum cleaner, rice cooker , electric blanket, heaters and heaps of little things from the Richmond store. One stop best experience.

Product Quality
5/5
Customer Service
5/5
Electronics & Computing Shops

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Argee
ArgeeAU
  • 3 reviews
  • 4 likes

Don't ask for customer service unless you want to be ripped off

published

I purchased a phone from HN during lockdown which was fine. I asked if they could transfer the info from old to new phone as I didn't know how complicated it was. They wanted to charge a ridiculous amount for what turned out to be the simplest task. HN asked for a review, but twice refused to post it because apparently I discredited their customer service, claiming: We value your contribution but unfortunately it did not meet all our review guidelines. Seems they only want good reviews.

Customer Service
1/5
Incentivised Review No

Rude and disrespectful

published

Bose salesman Gabriel is extremely rude and disrespectful. He won’t even talk unless you commit to purchase on that moment

Customer Service
1/5
Incentivised Review No
Aman S.
Aman S.
  • 5 reviews

Thank you Team OConnor

published

The best service while selecting a TV for my bedroom, visited 4 different stores I was shown deleted models with shocking prices because of high demand and no stock !!!

Team O'Connor so proud of you , Regan was brilliant helpful, polite and professional, Tony the installer recommended was very efficient at his work and polite.

Please if anyone is looking for Appliance do visit this store. Jo in small appliances is very helpful and haas very good product knowledge.

I

Product Quality
5/5
Customer Service
5/5

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Kim C.
Kim C.South East Queensland, QLD

Swindlers & Snake oil

published
Customer Service
1/5
Incentivised Review No
Nat
NatSydney, NSW

Great service

published

I bought my mobile from Harvey norman and the staff were awesome. Here is the video I took with the phone.

https://youtu.be/LM9Mp-66jBQ

Product Quality
4/5
Customer Service
4/5
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

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Not Too Happy

published

Was not happy with an experience I had, too pushy and kept asking for Optus connections when i just wanted a Cable

Product Quality
2/5
Customer Service
2/5
trompfy
trompfyGreater Melbourne (Outer), VIC
  • 229 reviews
  • 69 likes

Excellent customer service

published

On Saturday 11th April 2020 somebody purchased a Uniden XDECT8355+1 Digital Cordless Phone for $179.95 through Latitude Pay on my card without my knowledge so on Thursday 16th April 2020 Matt refunded me the $179.95 back onto my card to say sorry for any inconvenience caused.

Incentivised Review No

After years of loyalty, never again

published
Product Quality
2/5
Customer Service
1/5
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

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Sharon Ginn
Sharon GinnFar West, NSW
  • 2 reviews

It is a great prduct

published

It was fairly easy to find what I was looking for. Not much to choose from with what u was looking for. Love the product works great

Product Quality
4/5
Customer Service
5/5
trompfy
trompfyGreater Melbourne (Outer), VIC
  • 229 reviews
  • 69 likes

Excellent staff and fantastic service

published

It was extremely nice of Shaun to refund me $95 for the Google Chrome-cast Ultra on Sunday 8th August 2021, which I bought 8 months ago since I don't have any HDMI Ports on my TV.

Product Quality
5/5
Customer Service
5/5
Skidpan
SkidpanSouth East Queensland, QLD
  • 2 reviews
  • 1 like

First rate service

published

We visited the store on Monday 2/8/21, for the purpose of buying a new camera. We met Glenn who showed us exactly what we wanted and he knew his products

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Questions & Answers

Lyn .S
Lyn .Sasked
No answers
Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

See all Harvey Norman Retail Stores - Electronics questions

Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

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