1 photo
Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,542 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Harvey Norman

Reviews

  • Product Quality
    3.0 (223)
  • Return Claim MadeYes (68) · No (168)
  • Warranty Claim MadeYes (42) · No (190)
  • Customer Service
    2.6 (248)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Aman S.
Aman S.
  • 5 reviews

Thank you Team OConnor

published

The best service while selecting a TV for my bedroom, visited 4 different stores I was shown deleted models with shocking prices because of high demand and no stock !!!

Team O'Connor so proud of you , Regan was brilliant helpful, polite and professional, Tony the installer recommended was very efficient at his work and polite.

Please if anyone is looking for Appliance do visit this store. Jo in small appliances is very helpful and haas very good product knowledge.

I

Product Quality
5/5
Customer Service
5/5
Kim C.
Kim C.South East Queensland, QLD

Swindlers & Snake oil

published
Customer Service
1/5
Incentivised Review No

Not Too Happy

published

Was not happy with an experience I had, too pushy and kept asking for Optus connections when i just wanted a Cable

Product Quality
2/5
Customer Service
2/5
trompfy
trompfyGreater Melbourne (Outer), VIC
  • 229 reviews
  • 69 likes

Excellent customer service

published

On Saturday 11th April 2020 somebody purchased a Uniden XDECT8355+1 Digital Cordless Phone for $179.95 through Latitude Pay on my card without my knowledge so on Thursday 16th April 2020 Matt refunded me the $179.95 back onto my card to say sorry for any inconvenience caused.

Incentivised Review No
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

After years of loyalty, never again

published
Product Quality
2/5
Customer Service
1/5
Sharon Ginn
Sharon GinnFar West, NSW
  • 2 reviews

It is a great prduct

published

It was fairly easy to find what I was looking for. Not much to choose from with what u was looking for. Love the product works great

Product Quality
4/5
Customer Service
5/5
trompfy
trompfyGreater Melbourne (Outer), VIC
  • 229 reviews
  • 69 likes

Excellent staff and fantastic service

published

It was extremely nice of Shaun to refund me $95 for the Google Chrome-cast Ultra on Sunday 8th August 2021, which I bought 8 months ago since I don't have any HDMI Ports on my TV.

Product Quality
5/5
Customer Service
5/5

Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
Next
Skidpan
SkidpanSouth East Queensland, QLD
  • 2 reviews
  • 1 like

First rate service

published

We visited the store on Monday 2/8/21, for the purpose of buying a new camera. We met Glenn who showed us exactly what we wanted and he knew his products

Sarah
SarahPerth, WA
  • 2 reviews

Role Playing & blame game

published

I received a very expensive gift for Christmas present. Stopped working after 6 months. Store said they couldn’t give me a refund or exchange it as I had to go through the manufacturer. The manufacturer said it was up to the store. Felt like the manager and store assistant role played how they were not to blame & nothing they could do. All rehearsed & so fake. I would never purchase anything from Harvey Norman Joondalup again. I have never posted a review before but I am furious about the way I have been fobbed off. As a point of comparison my son had n issue with his laptop and JB-Hifi were brilliant. They will be my go to for electrical items from now on.

Product Quality
1/5
Customer Service
1/5
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Nel
NelPerth, WA
  • 2 reviews

Great Selection

published
Product Quality
5/5
Customer Service
5/5

Lenovo laptop not without issues

published

First Lenovo laptop purchased was impossible to use. After returning it 3 times the technician discovered it was missing the motherboard. Laptop replaced, the next one much better but does tend to freeze quite regularly and have to take it in for technical help already.

Product Quality
3/5
Customer Service
3/5
Tess
TessSydney, NSW
  • 2 reviews
  • 4 likes

Go Harvey Go

published

We had to buy a new TV during lockdown unfortunately our internet was down so we rang the store, even though it was closed to the public and to my surprise - the phone was answered. We spoke to the salesman in the TV section, found the smart tv that we were after, negoiated a price and the salesman organised click and collect for us. It was so easy - not only that we gave them our broken tv for recycling! I can't speak more highly of the Brookvale store, great service, great deal and helping the environment! Ordered and collected within the hour.

Customer Service
5/5
Incentivised Review No
Store LocationHarvey Norman Brookvale
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Kira Murray
Kira Murray
  • 2 reviews

Perfect Customer service

published

I was looking for a new laptop and decider to walk into the Harvey Norman store @ Gepps cross. and the customer service I received from their was 100%

Product Quality
5/5
Customer Service
5/5
Jodie
JodieSouth East Queensland, QLD
  • 3 reviews

Not to Pushy Sales Staff

published

Recently attended the Browns Plains Harvey Norman where I purchased top of the range laptop and a few mobile phones. Sales lady was observing my husband and I for a little bit giving us space and when I indicated for assistance she approached. Very happy to not be harassed or persuaded to buy something. My husband was reluctant to go in as he hates sales people but we were both very happy. The sales lady was very helpful, happy to see she looked human with tattoos and was not pushy. She was informative with everything she was doing.
She offered great discounts without us asking for them and some free products.
Loved being spoilt and appreciated for shopping at Harvey Norman Browns Plains.

Product Quality
5/5
Customer Service
5/5
 Michael
MichaelSouth East Queensland, QLD
  • 2 reviews

Product replacement and supplier management excellence

published
Customer Service
5/5
Incentivised Review No
Page 1 of 10
See all Harvey Norman reviews

Questions & Answers

Lyn .S
Lyn .Sasked
No answers
Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

See all Harvey Norman Retail Stores - Electronics questions

Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.