Reviewer Photos & Videos
Thank you Team OConnor
The best service while selecting a TV for my bedroom, visited 4 different stores I was shown deleted models with shocking prices because of high demand and no stock !!!
Team O'Connor so proud of you , Regan was brilliant helpful, polite and professional, Tony the installer recommended was very efficient at his work and polite.
Please if anyone is looking for Appliance do visit this store. Jo in small appliances is very helpful and haas very good product knowledge.
Swindlers & Snake oil
Went to Harvey Norman Everton Park ready to buy a new Tablet that I knew would be a higher price than online - but they had it in stock.
Sales people tried at length to convince me to buy antivirus to protect against Flubot and extra warranty to protect against batteries that apparently die after 2 years.
They essentially wouldn't give me a price on the three physical items (Tablet, cover, screen protector) I wanted until they had made their pitch about this anti virus and extra warranty. They made a song and dance about the discounts I would g...
Not Too Happy
Was not happy with an experience I had, too pushy and kept asking for Optus connections when i just wanted a Cable
- Retail Stores - Electronics
Excellent customer service
On Saturday 11th April 2020 somebody purchased a Uniden XDECT8355+1 Digital Cordless Phone for $179.95 through Latitude Pay on my card without my knowledge so on Thursday 16th April 2020 Matt refunded me the $179.95 back onto my card to say sorry for any inconvenience caused.
After years of loyalty, never again
I have been a loyal customer of Harvey Norman for at least 15 years and have bought furniture, appliances including multiple microwaves, fridges, ovens, kettles, range hoods…including everything for a townhouse development I have just completed.
Yesterday I purchased 2 monitors and an Apple TV box. Got home and had a call from HN - wrong box. Had to go all the way back to change it.
The monitors didn’t fit my desk. Very few choices to change to that were a reasonable option. No refunds allowed. Went back again today at the nominated time afte...
It is a great prduct
It was fairly easy to find what I was looking for. Not much to choose from with what u was looking for. Love the product works great
Excellent staff and fantastic service
It was extremely nice of Shaun to refund me $95 for the Google Chrome-cast Ultra on Sunday 8th August 2021, which I bought 8 months ago since I don't have any HDMI Ports on my TV.
First rate service
We visited the store on Monday 2/8/21, for the purpose of buying a new camera. We met Glenn who showed us exactly what we wanted and he knew his products
Role Playing & blame game
I received a very expensive gift for Christmas present. Stopped working after 6 months. Store said they couldn’t give me a refund or exchange it as I had to go through the manufacturer. The manufacturer said it was up to the store. Felt like the manager and store assistant role played how they were not to blame & nothing they could do. All rehearsed & so fake. I would never purchase anything from Harvey Norman Joondalup again. I have never posted a review before but I am furious about the way I have been fobbed off. As a point of comparison my son had n issue with his laptop and JB-Hifi were brilliant. They will be my go to for electrical items from now on.
Upon entry into the store I noted how visually pleasing the display areas were and also how each section was marked with signage which allowed me easy navigation to the Mobile Phone department which is what I was wanting. There was a large array of mobile phones on offer which offered great choice and many interactive stands to test out these phones. I am not too tech savy and became overwhelmed with choice but was quickly greeted by a sales person who asked me questions on what it was I was looking for and what my needs were when using a mo...bile phone. I explained that I really wanted a great camera, a large storage capacity as I work with emails etc and also I do surf the web and use many social media applications also. I was offered a choice of Samsung, iPhone, Oppo and Huawei to name a few. Upon looking and examining many models I finally settled on a Samsung S21 which offer a big screen with brilliant resolution and exceptional zoom capacity. The phone also has artificial intelligence which allows me to capture shots simultaneously and with a large storage capacity the choice was perfect for my needs.
Lenovo laptop not without issues
First Lenovo laptop purchased was impossible to use. After returning it 3 times the technician discovered it was missing the motherboard. Laptop replaced, the next one much better but does tend to freeze quite regularly and have to take it in for technical help already.
Go Harvey Go
We had to buy a new TV during lockdown unfortunately our internet was down so we rang the store, even though it was closed to the public and to my surprise - the phone was answered. We spoke to the salesman in the TV section, found the smart tv that we were after, negoiated a price and the salesman organised click and collect for us. It was so easy - not only that we gave them our broken tv for recycling! I can't speak more highly of the Brookvale store, great service, great deal and helping the environment! Ordered and collected within the hour.
Perfect Customer service
I was looking for a new laptop and decider to walk into the Harvey Norman store @ Gepps cross. and the customer service I received from their was 100%
Not to Pushy Sales Staff
Recently attended the Browns Plains Harvey Norman where I purchased top of the range laptop and a few mobile phones. Sales lady was observing my husband and I for a little bit giving us space and when I indicated for assistance she approached. Very happy to not be harassed or persuaded to buy something. My husband was reluctant to go in as he hates sales people but we were both very happy. The sales lady was very helpful, happy to see she looked human with tattoos and was not pushy. She was informative with everything she was doing.
She offered great discounts without us asking for them and some free products.
Loved being spoilt and appreciated for shopping at Harvey Norman Browns Plains.
Product replacement and supplier management excellence
Product replacement under warranty
Following our purchase of particular well known 60inch TV which ultimately showed vertically imperfections, whereby we contacted Harvey Norman “Rothwell Qld” to discuss avenues of compensation. The management immediately advised they would visit us the next day to investigate the TV condition. The investigating personnel contacts HN and were advised to request us to attend the store ASAP, to which we ultimately did. Upon discussion with management we were asked to choose another unit, and were advised we coul...
Questions & Answers
Get an answer from our members and Harvey Norman representatives
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.