Reviewer Photos & Videos
Awful Service in Karratha Store
Harvey Norman has surprised me with their terrible review record online and my really bad experience today with [Name Removed] in the Electronics Dept. who seemed to have a bit of a chip on his shoulder. I ended up spending about 30 mins waiting for a refund to be sorted out while juggling my 2 x toddlers... he advised he needed to get a refund from their supplier before processing mine. I said I purchased from Harvey Norman, so why does the supplier giving you a refund have anything to do with me. He ended up having some smart remarks like "wh...y didn't you just purchase from the supplier" and "you can complain to Gerry Harvey". I ended the conversation that was going nowhere and asked to speak with the Manager who he said wasn't on shift but wasn't able to tell me their name because it was private (so strange). One of the other staff happily provided the manager's name and advised when they would be back in. Hopefully I have a more productive conversation and experience with [Name Removed] (the Manager of the Karratha Store).
Disgusting customer service Horrible owners
After purchasing a new pc and printer I also paid for my old pc to get cleared, updated, and fixed all went well till pick up when the serviceman tripped and smashed my computer to pieces in front of me. Then I had to deal with Greedy horrible Harvey Norman Nowra computer section owner. He proceeded to offer me a used computer from his photo lab which had been decommissioned due to renovation and upgrade. After much debate back and forth he basically said like it or lump it, so I accepted his offer hoping it was in good faith, the first mistake.... We asked for some kind of in-store warranty the answer was no. To cut a long story short after turning it on twice and this was also during covid lockdown it blew up. I took it back to Harvey Norman Nowra it was assessed and if I was told if I wanted it repaired the owner said I would have to pay for the part the shipping and the repair. I have purchased a lot from this store and a lot from the computer section of this store I will never shop there again!
forced to purchase extended warranty
I am so sick of spending thousands of $$ on essential appliances and electrics (eg fridge, dishwasher, washing machine) for them to only last a couple of years. Basically forced to purchase the extended warranty for peace of mind which is ridiculously overpriced and costs 30% or more of the actual item price. Shouldn't have to pay that amount of money just to ensure a $1000++ purchase lasts more than 1-2 years.
Return process for a faulty monitor
I bought a computer monitor online and paid for delivery as I am on crutches. (Apparently the Maribyrnong store is the only one I can return it to which is an hour drive)
I set it up and it has a dead pixel in the middle of the screen. I called the store asking if they can deliver another and swap it as I paid for delivery and can't physically come in. They said no, ok fine that's understandable.
The guy said just bring it in and we'll swap it on the spot no issues.
2 weeks later when I can finally drive again but explained it's v...ery tricky for me to travel, I was about to drive my wife who doesn't drive and she would carry the monitor in and swap it. Lucky I called to check if they had stock! They said no you have to bring it in and they'll send it away for 1 week to get analysed and then I have to come back a week later to get my refund or replacement. I said as well as being without my monitor for a week I use for work, multiple trips are just too much for me after my operation and please help me and find a way for me to make the trip just the once, they said no they can't help and the process is their process. I guess I'm keeping the monitor with the dead pixel...... Not buying Harvey Norman again
Disgusting and foul customer support from both behind the counter and online. The only thing that is reliable is that across the board they have appalling attitudes and are scammers.
I handed my phone back to Harvey Norman after a year and two months. The phone had a broken LED screen which I checked at a different store, which they recommended us to return it to for a warranty repair.
I handed my phone in and after 1 hour I returned and was told to wait for a phone call. 1 week later I phoned them and was told that have not touched the phon...
Had many purchases within the past 20 years from their Whangarei store.
Bought Computer, Photo, Electronics.
After having been caught with some very poor quality items from their furniture department in recent years, I have stopped visiting Harvey Norman
Disgusting Customer Support
Their Customer Support if you’re buying something online is absolutely disgusting & appalling!! I will NEVER purchase anything from Harvey Norman EVER AGAIN!!
The reviewer stated that an incentive was offered for this review
Deceptive, misleading & unconscionable conduct
In the course of purchasing a computer & other items (>$1000) at a store in Brisbane’s south, the salesman asked if I needed to review my Optus plan. I advised that I paid a total of $69 per month ($55 plan + $14 insurance). He advised that he could save me $10 per month & get me an extra 20GB, and I’d only pay $59 per month. I now find that I have been ‘signed up’ (I have never seen a written contract let alone signed one) to a $73 per month plan, because he very conveniently failed to tell me that the $59 per month & ‘saving’ of $10 per month...excluded the $14 insurance. I was clearly lied to & my attempts to hold both Harvey Norman (via Brad the store manager) & Optus (via Thomas the customer service expert in Adelaide) were met with ‘can’t’, ‘you need to’ & ‘it's not our fault’, even though several times during discussions with Brad of Harvey Norman he admitted that his salesperson had ‘stuffed up’, said he intended to ‘give him a big kick up the pants’ & agreed that the salesperson’s behaviour was ‘very naughty’. I am left out of pocket & left with no option but to spend even more time & energy fixing the serious ‘mistakes’ of those to whom I have paid considerable amounts of money recently & over the years. Absolutely disgusting conduct.
Sales staff too busy upselling wrong products and forgot to book installation. Charged $300!!!!
Possibly the worst and most frustrating customer service sales experience I've ever had. Purchased a TV, staff member so focused on upselling, sold me incorrect wall mount for the size TV. Booked installation, but because he was too busy upselling and imparting knowledge forgot to Submit install booking but told us it was confirmed! Waited all day for install guys, no show, called Harvey norman.... consequently had not been booked at all. Lost a day's contract income and work. Had to reschedule and lost another lot of income and work. Barely an...apology and still charged $300 for the install and inconvenience!! Don't try resolving because communication is poor and they don't care. Also don't buy a Samsung Smart TV, they switch on and off whenever they like! If you get a wall mount makes sure it's suitable to accommodate the inputs on tv.
Computer says No
Went to Harvey Norman Gympie qld to buy desktop pc and monitor, but when I tried to pay, they told me they would need my phone number. I told them I did not have it with me and don’t know my number. Then I could not believe what he said. He could not sell me the pc with out a phone number, I offered driving licence, Medicare card, credit card or cash and offered to go out to my car to get my passport and he still said no. I went and asked another member of staff if this was true or had that assistant had a malfunction and he said sorry I don’t work in that department. Maybe I had a lucky escape because we hadn’t even got to the warranty and surge protector.
Harvey Norman Maribyrnong - Disgusting Service
Never felt threatened in a retail store before. Been a loyal customer of Harvey Norman for 25 years and more recently in the past few months bought a Sony OLED, washing machine and Dyson vacuum cleaner.
Out of loyalty went into the Harvey Norman Maribyrnong store to buy some smaller electronics ($300 worth) knowing they would price match against competitors such as Officeworks under their advertised price guarantee and was meet with a barrage of excuses and reasons from different staff members not to honour it. Then asked to speak to manager ...and waited 15 minutes to be aggressively approached by him and later threatened in a persecuting manner that as we had already opened the box to inspect the goods we were buying, (Logitech keyboard) we had therefore already bought it at the full price” when we refused and decided to leave without a purchase. He threatened to get security using further verbal and physically intimidating tactics to purchase the items. As we began to leave he “escorted us out” like we criminals. Our upcoming intent to purchase a full Sonos home theatre system and sound bar and HP spectre laptop (about $6000-$7000 worth ) will be going elsewhere.
Repeated False Sales practice by Hoppers Crossing store staff
The Samsung 65" 8K tv was. Bought in Novembe 2020 and still awaiting delivery. Every time we follow up, are told next month. Still not delivered.
- Retail Stores - Electronics
Refused to provide a refund for a falsely advertised item
My partner bought me a digital photo frame as a Christmas present. Come to find that the frame doesn't read USB flash drives over 64Gb, which was not stated anywhere on the product. Harvey Norman (HN) refused to offer a refund. Their claim was because there was nothing wrong with the product in their view, they could not send it back to the manufacturer, and because they had no box for it they couldn't resell it either.
My partner bought from HN specifically for the convenience of being able to sort out issues such as these in person, as oppos...ed to dealing with online retailers with offshore customer service centres and postages, which were cheaper. But having gone through this experience we have no incentive to go back to HN -- we'll just buy online for cheaper and receive the same (if not better) customer service. You would expect a bricks and mortar retailer with stiff online competition to take a small loss in order to keep a customer, prevent them from posting negative reviews on the internet and prevent them from sharing their experience with friends and family. In the long run, this experience will cost them far more than what the photo frame was worth not only in terms of money but reputation as well. Wrong way to do business in today's world!
Samsung after care for tablets ,smart tv.
This is a review over a few years- I bought a samsung tab and a samsung smart tv a few years back i was talked into after care well what aftercare the sales assistant had no idea about tech stuff couldn't answer my questions I asked is there anyone here who can help but no not that week should of walked out then but being only one I knew of I couldn't,
I have Multiple disabilities including sight impairment, i was having difficulties with the tv and tablet r...econnecting a number of times i needed tech support seeing they used to come to u to help most obvious but i never ever got tech support from this small town hn but used too but now I'd have to pay totally different to what they said when telling me I'll have full back up if I took out ac I even was asked to bring it up yeh a disabled pensioner no transport, I did call the Samsung tech support but surprise surprise they asked me to contact store because I'd have to pay for them to come to me go figure so why did I buy that aftercare .... then the ring arround started so ended up paying over 200bucks for absolutely nothing ,don't buy the extras they're a waste or it could of been the hn store don't know but got a feeling it was change of ownership. It's easy to get arround the store and a varity of well known brands only department who sells homewears, tech,bedding ,etc products, u always have to order andwait though for what ur after because never there ,staff friendly but it used to b a very helpful small town hn who came to u if u couldn't get to them and they never charged u but now.... they didn't even have the model up there to show them if I just took tab up . I hope it's changed
Poorly excuse for a Harvey Norman store
Went into my local HN store to buy a printer I saw on sale online and yep you guessed it, not only does my local store think they are too good to stock sale items, they won't order anything in and nor do they keep accessories for the printers, we all know every printer you buy you need to buy a separate cable and they sell the printers but no cables, so I asked can you order a cable in but no they don't even keep them as part of their normal range, so how does it work out that you can buy a printer but you can't buy the cord, it's like selling ...printers buy not selling the ink to go with it, it's just poor management and poor planning, really my local store is small but still how much room does a printer cable take on the shelf or wall, super disappointed and annoyed and hence I didn't end up buying anything because they never had what I wanted and the range of products is quite inadequate.
- Retail Stores - Electronics
Dandenong store laptop section staff too hard sell
I bought a laptop, the staff kept persuading me to buy their product care although he offered quite attractive price. I was still very polite to him but actually I felt very annoyed. When I asked him about refund policy, he avoided answering and kept on talking about the product care insurance. Next time, I will go to other stores.
Television under warranty.
Have been waiting for over a week for them to organise a television technician to have a look at my television which is still under warranty. Have promised to ring me back but never do. I am now without a television over the Christmas break. I am an aged pensioner and only have the one television. Not a happy person.
Nominate price guarantee for CHOICE Shonky awards
Franchise would not price match claiming that under the T&Cs it was at his discretion. When we asked to see the T&C he admitted it was not in writing but at his discretion and was verbal. So if he doesn’t like the colour of your shoes or skin - bad luck.
Had to purchase elsewhere
Terrible delivery service.
The service in Store is not too bad. Mark was good to us. The delivery guys that just came to my house right now to deliver my dryer are not good people.
Useless tech service
Bought a laptop , it was having battery issues and was informed that I had to take it to Apple directly as they were the manufacturer , lie number 1.
[name removed] the tech guy doesn’t have an idea of policies and even the apple dude I took it to said that Harvey Norman Warrawong were shirking their responsibilities.
Came back to Harvey Norman with info from apple that it had nothing to do with them and again the useless [name removed] advised that they needed to have a tech report from apple to make sure it had no water damage. So again I ...
Price Ok, Service Not Ok
Recently visited Moore Park Store. Bought two products, wanted to buy 2 more but customer service was not ok. They could be more helpful.
Berated by customer service
We went in to the Browns Plains store to buy me a new gaming laptop. After exploring my options, we wondered over to the TVs while I mulled things over, deciding on which one to buy. We were trying to figure out how the spinning TV worked, it has no signage and was sitting at a weird angle. A customer service man comes charging over to us and starts berating us for ‘man handling’ this tv, then proceeds to take a photo of my partner for some unknown reason. Clearly there is an existing issue with customers not knowing how to work this tv, perhaps you should consider some signage. I did not come into your store to be treated like an unruly child, I came to spend around 3K. No thanks, I’ll take my money elsewhere.
- Retail Stores - Electronics
on the 26/11 I brought online the JBL Flip5, I collected it at Harvey Norman Cairns - 101 Spence St, and when I got home, I opened the product, it was supposed to be black as I ordered online but it was a green unit, the colour actually did not bothered me but after using it, every 45 minutes - 1 hours, it disconnects from the Bluetooth (mobile phone or laptop) so on the 27/11 I tried returning it and got informed from an employee [Name Removed] (apparently the manager) that he could not refund me as the product is not the same colour as it should be, his worlds were "I can do nothing as this is not the product we gave to you".
It has been 3 weeks now and not a single email or phone call about it.
Terrible customer service.
Poor customer service
My friend purchased a modem. I looked at the box, ( unopened) and I felt it was a lower quality modem and decided to return it for a better model. Refused to take it back. Refused to let me upgrade. Just overall not nice person . Lesson learner, buy somewhere else.
These guys suck
Bought an ipad and the insurance for it, after being told it cover everything it only covers Environmental? WTH as soon as I argued the point they threatened to kick me out of the store, I hope sooner or later these mugs are shown for what they really are wish I could give 0 stars!
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.