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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics (page 2 of 10)

2.3 from 1,544 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    1.8 (141)
  • Return Claim MadeYes (64) · No (96)
  • Warranty Claim MadeYes (38) · No (115)
  • Customer Service
    1.3 (163)
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Awful Service in Karratha Store

published
Incentivised Review No
Store LocationKarratha
Michelle B.
Michelle B.Illawarra, NSW

Disgusting customer service Horrible owners

published
Product Quality
1/5
Customer Service
1/5
Cassie H
Cassie HPerth, WA
  • 4 reviews
  • 1 like

forced to purchase extended warranty

published

I am so sick of spending thousands of $$ on essential appliances and electrics (eg fridge, dishwasher, washing machine) for them to only last a couple of years. Basically forced to purchase the extended warranty for peace of mind which is ridiculously overpriced and costs 30% or more of the actual item price. Shouldn't have to pay that amount of money just to ensure a $1000++ purchase lasts more than 1-2 years.

Product Quality
2/5
Customer Service
2/5
Kalpa
KalpaMelbourne
  • 3 reviews
  • 3 likes

Return process for a faulty monitor

published
Product Quality
1/5
Customer Service
2/5
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"Warranty Repair"

published
Product Quality
1/5
Customer Service
1/5
Berlin-George
Berlin-George
  • 6 reviews
  • 4 likes

Had many purchases within the past 20 years from their Whangarei store.

published

Bought Computer, Photo, Electronics.
After having been caught with some very poor quality items from their furniture department in recent years, I have stopped visiting Harvey Norman

Product Quality
2/5
Customer Service
3/5
Chrissy
Chrissy South East Queensland, QLD

Disgusting Customer Support

published

Their Customer Support if you’re buying something online is absolutely disgusting & appalling!! I will NEVER purchase anything from Harvey Norman EVER AGAIN!!

Customer Service
1/5
Return Claim MadeNo
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Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
Next
Karen L
Karen L
  • 10 reviews
  • 8 likes

Deceptive, misleading & unconscionable conduct

published
Product Quality
1/5
Customer Service
1/5
Andy W.
Andy W.Sydney, NSW
  • 8 reviews

Sales staff too busy upselling wrong products and forgot to book installation. Charged $300!!!!

published
Product Quality
2/5
Customer Service
1/5
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

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Computer says No

published

Went to Harvey Norman Gympie qld to buy desktop pc and monitor, but when I tried to pay, they told me they would need my phone number. I told them I did not have it with me and don’t know my number. Then I could not believe what he said. He could not sell me the pc with out a phone number, I offered driving licence, Medicare card, credit card or cash and offered to go out to my car to get my passport and he still said no. I went and asked another member of staff if this was true or had that assistant had a malfunction and he said sorry I don’t work in that department. Maybe I had a lucky escape because we hadn’t even got to the warranty and surge protector.

Incentivised Review No
Return Claim MadeNo
Michelle L
Michelle LGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Harvey Norman Maribyrnong - Disgusting Service

published
Customer Service
1/5
Incentivised Review No
Sra
SraGreater Melbourne (Inner), VIC
  • 2 reviews

Repeated False Sales practice by Hoppers Crossing store staff

published

The Samsung 65" 8K tv was. Bought in Novembe 2020 and still awaiting delivery. Every time we follow up, are told next month. Still not delivered.

Product Quality
1/5
Customer Service
1/5
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

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Discerning penguin
Discerning penguinVictoria
  • 26 reviews
  • 17 likes

Refused to provide a refund for a falsely advertised item

published
Product Quality
1/5
Customer Service
1/5
barney
barney
  • 7 reviews
  • 2 likes

Samsung after care for tablets ,smart tv.

published
Product Quality
3/5
Incentivised Review No
Melissa
MelissaNorth Western Region, NSW
  • 89 reviews
  • 52 likes

Poorly excuse for a Harvey Norman store

published
Customer Service
3/5
Incentivised Review No
Mu T.
Mu T.Greater Melbourne (Inner), VIC
  • 5 reviews
  • 3 likes

Dandenong store laptop section staff too hard sell

published

I bought a laptop, the staff kept persuading me to buy their product care although he offered quite attractive price. I was still very polite to him but actually I felt very annoyed. When I asked him about refund policy, he avoided answering and kept on talking about the product care insurance. Next time, I will go to other stores.

Customer Service
2/5
Incentivised Review No

Television under warranty.

published

Have been waiting for over a week for them to organise a television technician to have a look at my television which is still under warranty. Have promised to ring me back but never do. I am now without a television over the Christmas break. I am an aged pensioner and only have the one television. Not a happy person.

Incentivised Review No
Return Claim MadeNo
Barbara
Barbara Greater Melbourne (Metropolitan), VIC
  • 3 reviews

Nominate price guarantee for CHOICE Shonky awards

published

Franchise would not price match claiming that under the T&Cs it was at his discretion. When we asked to see the T&C he admitted it was not in writing but at his discretion and was verbal. So if he doesn’t like the colour of your shoes or skin - bad luck.
Had to purchase elsewhere

Product Quality
1/5
Customer Service
1/5
Farai
FaraiSouth East Queensland, QLD

Terrible delivery service.

published

The service in Store is not too bad. Mark was good to us. The delivery guys that just came to my house right now to deliver my dryer are not good people.

Product Quality
5/5
Customer Service
3/5
Papasita
Papasita
  • 4 reviews
  • 7 likes

Useless tech service

published
Product Quality
1/5
Customer Service
1/5
hema t.
hema t.Sydney, NSW

Price Ok, Service Not Ok

published

Recently visited Moore Park Store. Bought two products, wanted to buy 2 more but customer service was not ok. They could be more helpful.

Product Quality
4/5
Customer Service
2/5
Emilie K.
Emilie K.South East Queensland, QLD
  • 3 reviews

Berated by customer service

published

We went in to the Browns Plains store to buy me a new gaming laptop. After exploring my options, we wondered over to the TVs while I mulled things over, deciding on which one to buy. We were trying to figure out how the spinning TV worked, it has no signage and was sitting at a weird angle. A customer service man comes charging over to us and starts berating us for ‘man handling’ this tv, then proceeds to take a photo of my partner for some unknown reason. Clearly there is an existing issue with customers not knowing how to work this tv, perhaps you should consider some signage. I did not come into your store to be treated like an unruly child, I came to spend around 3K. No thanks, I’ll take my money elsewhere.

Customer Service
1/5
Incentivised Review No
Store LocationBrowns Plains, QLD
Marco
MarcoFar North Queensland, QLD

Cairns store

published

on the 26/11 I brought online the JBL Flip5, I collected it at Harvey Norman Cairns - 101 Spence St, and when I got home, I opened the product, it was supposed to be black as I ordered online but it was a green unit, the colour actually did not bothered me but after using it, every 45 minutes - 1 hours, it disconnects from the Bluetooth (mobile phone or laptop) so on the 27/11 I tried returning it and got informed from an employee [Name Removed] (apparently the manager) that he could not refund me as the product is not the same colour as it should be, his worlds were "I can do nothing as this is not the product we gave to you".

It has been 3 weeks now and not a single email or phone call about it.
Terrible customer service.

Product Quality
1/5
Customer Service
1/5
Marco
Marco

trying support via customer service (whatsapp and messenger and phone) for a week and not a single person helped or replied to me.

ant
ant
  • 3 reviews
  • 3 likes

Poor customer service

published

My friend purchased a modem. I looked at the box, ( unopened) and I felt it was a lower quality modem and decided to return it for a better model. Refused to take it back. Refused to let me upgrade. Just overall not nice person . Lesson learner, buy somewhere else.

Product Quality
3/5
Customer Service
1/5
Fra M.
Fra M.
  • 3 reviews
  • 3 likes

These guys suck

published

Bought an ipad and the insurance for it, after being told it cover everything it only covers Environmental? WTH as soon as I argued the point they threatened to kick me out of the store, I hope sooner or later these mugs are shown for what they really are wish I could give 0 stars!

Product Quality
1/5
Customer Service
1/5
Page 2 of 10
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