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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics (page 3 of 10)

2.3 from 1,544 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    1.8 (141)
  • Return Claim MadeYes (64) · No (96)
  • Warranty Claim MadeYes (38) · No (115)
  • Customer Service
    1.3 (163)
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Karim
KarimSydney, NSW

Congrats for winning the worst customer experience in 2020, stay away everyone

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Belinda
BelindaSouth East Queensland, QLD
  • 6 reviews
  • 8 likes

Customer Service terrible

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I looked online last night and saw some Beats headphones on sale for $268. I went to the Carindale store at 9am the following morning and they were no longer on sale, selling for $298.
The salesman would not honour the sale price so I walked out.
I am more than happy to give my money to JB HiFi now, the same price as HN's non-sale price.
In the current retail climate I was shocked at how easy they let me walk out the door.
Absolutely terrible customer service.

Roksana
RoksanaSydney, NSW

Worst experience with Harvey Norman after sales service

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Convinced by Harvey Norman to buy a Laptop with Flexi Care cover from Campbelltown store. Launched a Claim in June but no co-operation from them.
Never buy anything from them!

jimm
jimmMetropolitan Adelaide, SA
  • 5 reviews
  • 1 like

Salesman refused to price match

published
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Blur
BlurAdelaide
  • 4 reviews
  • 6 likes

HP Envy Laptop & Product Care - Beware All

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Bought a HP Envy Laptop 14 months ago with Product Care.
Whole base of keyboard bowed that snapped the hinges.. clearly something difficult to do.
Product Care knocked back the claim saying this was from being dropped..really - how can I possibly bend the steel !!! Looking at HP reviews - heaps of issue around heat. (of course denied by Product care !)
Dont waste your mopney with this laptop or purchasing product care ... what a joke, just looking to reject a claim on a 2k laptop. Having purchased a significant amount of goods from this store for home & buisness - diabolical customer service

Samantha
Samantha South East Queensland, QLD
  • 2 reviews
  • 3 likes

Install not done as agreed

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Ruth Serhan
Ruth SerhanHunter Region, NSW

Lenova ideaPad S340-OP Computer with Microsoft Office

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WARNING BEWARE WHEN PURCHASING a Lenova computer with Microsoft Office . I have returned this DEVICE THREE times for repair, its still not fixed. They blame Microsoft Office which was purchased through them, Word and Outlook CANNOT BE USED, they wont do anything about that despite us also having purchased "36 months Product Care Replace" Care No:PC-0103100947328. EXPIRY 29/04/2024.
Hopefully this is NOT THE END.

Ruth Serhan
Ruth Serhan

I have spoken to James the store manager and he is going to replace our computer and fix the problem . He couldn’t be more helpful.
Thank you

Related Articles

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Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
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Linda M.
Linda M.South East Queensland, QLD

MacBook Pro and $549 dearer than Apple themselves

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Linda M.
Linda M.

Love to see a comment from Harvey Norman here for my friend but guess they don't care what people say about them.

Darren J
Darren JGreater Melbourne (Metropolitan), VIC

Lenovo Chromebook C340 - Buyer beware

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I purchased two of these for my kids today via click and collect from harvery norman Maribyrnong. Opened the box and one had a smashed screen and body was bent. Took it back to the shop and they refused to exchange. They said because the box wasn't damaged it not their fault. They called back and said Lenovo wont give a refund either because they say every item checked before it leaves the production facility..... (not their fault they say)
They simply refuse to refund or exchange even when we called them minutes after being handed the box.

I had no choice but to buy another one and they said take the issue to the ACCC

What customer service that is!

Electronics & Computing Shops

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Darb1974
Darb1974Perth, WA

Surface Pro Cover

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Don't attempt to return anything or you maybe labelled a liar! Unbelievable. I tried and was told that I must bring in all my equipment to prove that what I was saying was accurate. Never I have ever felt such criticism from a store. Never I have ever felt the need to pen a review due to such poor behaviour and customer service. You can be sure I will be taking my custom elsewhere. I would urge others to do likewise as you only know the level of service when things go sideways and you need to return to receive a replacement or store credit.

madee
madeeSouth East Queensland, QLD
  • 5 reviews
  • 5 likes

Customer service for faulty goods.

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Weed
WeedThornlands
  • 5 reviews
  • 8 likes

Will not harvey norman

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Took in a working computer to have the data transferred to a new computer purchase at Harvey Norman, went to pick it up ant they told me that the data was missing on the old computer therefore couldn’t be loaded onto the new computer. Told me it was my fault because I didn’t do a backup yet when I took the old. Mind you, when I took the old computer to them, it was working and all the data was there. Found the technician to be extremely arrogant! For this service I was charged $298.00

Electronics & Computing Shops

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SavyChap
SavyChapSydney, NSW

Difficult to deal with and a returns policy that is just ridiculous!

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Paul N.
Paul N.Sydney, NSW
  • 2 reviews
  • 1 like

Poor business model

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Went in to buy a subwoofer today but they don’t carry stock!! I have to order it!!! Oldest saying in sales is you can’t sell it if you don’t got it. Gerry is a very poor businessman!

kstanimal63
kstanimal63South East Queensland, QLD
  • 5 reviews
  • 2 likes

Go somewhere else

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I genuinely don't understand how Harvey Norman is still around. Their prices are much higher than elsewhere and the staff are only interested in harassing you to make a sale. I went in to buy a drone as they were the only place with stock before Christmas and you couldn't even just get one and go to the counter, had to see to a salesperson so they could retrieve one from out back. As he comes back out, he asks if we want to buy the new iPhone and won't stop pressuring us the entire time. No one is impulse buying an iPhone, read the room.

Digital S.
Digital S.Greater Melbourne (Outer), VIC

Terrible Customer Service Don’t go to Dandenong Store

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Bought a security system and tried to refund it as I got a staff discount. I got told that I can’t refund at Harvey Norman for change of mind. terrible customer service at Dandenong store

Pendo W
Pendo WNorth-West & West coast, TAS

Refused to honor Legal warranty even with receipt after 8 mths!!!!!

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Have bought from local HN before, ideally so that if something went wrong, I could bring the product back without issue. After todays rude and unhelpful experience with "Mark" at Burnie store, I will shop with EBAY!

B.P.M
B.P.M
  • 4 reviews
  • 2 likes

Bought a TV from Harvey Norman but received a faulty product.

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Bought a brand new TV from Harvey Norman but the TV I received it was faulty and Harvey Norman refused to replace item despite being legally obligated to do so.

siddhartha v.
siddhartha v.Sydney, NSW

Hidden Information

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yellowbeans
yellowbeansGreater Melbourne (Inner), VIC
  • 7 reviews
  • 4 likes

Cannot return faulty item

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Purchased a LIFEPROOF phone case. The rubber edge was coming off. I brought it back to the store for an exchange/refund. The store deemed it as wear and tear. The rubber band on the edge serves as functional, not decorative. Staff told me that they can process a warranty claim but unsure of results from LIFEPROOF - they may refund, they may dismiss. Also told me that the claims of higher value are more of a priority than a $60 phone case, and that it can take time, so I am better off contacting them myself. Another store was willing to refund. The franchise's do things under their discretion and there is no consistency in their policies.

Wayne
WayneCentral Queensland, QLD

after sales service crap

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Harvey Norman Gladstone QLD
lease a lap top on 3 year term after 12 Months went to close lid and 1 hinge
snapped off , took back to store showed them ,all was told is they do not handle
claims any more, even though they look at product gave me a number for lease company , which is useless as they won't answer call or respond to my email.
I even have 2 year warranty on product.

Wayne

Nahi
NahiPerth, WA
  • 2 reviews
  • 3 likes

Taking Advantage during COVID-19 Situation

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Enz L.
Enz L.
  • 2 reviews

-0 Star for Harvey Norman Yayyy

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The company is not responsible for their customer especially the after sales services

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Kurt
KurtSydney Surrounds, NSW

Long wait

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Waited around 15 minutes to be served by someone. Eventually I was assisted and the assistance was fantastic from that point onwards. Friendly and helpful staff. Would definitely go back for any electronic needs.

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