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Harvey Norman does not do change of mind refunds even with unopened, brand new products. That is against the law! Buy somewhere else!
Refusal of warranty
Bought Akai TV from Harvey Norman Rothwell 13th March 2021 remote control failed several weeks later. returned faulty remote control September 2021 when I returned to Brisbane. was told not covered by warranty. but they gave me a 2nd hand one out of generosity which also was faulty. Today I contacted Akai direct with the product number and they said definatley covered by warranty and will send out a replacement. Thankyou for nothing H.N. salesmen they did not even check
Another bad Harvey Norman review.
If you weren't put off by the other few thousand bad reviews of this store, maybe mine will help seal the deal.
I bought a laptop for my partner for her birthday. Harvey Norman happened to blow everyone else out of the water on price for this point - a small win when you consider a majority of electronics stores are happy to price match you without complaint.
Selling stuff is an artform, it requires skill. Unfortunately gone are the days where you will see this skill in Harvey Norman, dont get me wrong, I love the experience I used to get, ...one thing Harvey norman did right, and did it consistently was its promptness in addressing customers within their store(I assume this is a result of commission incentive). You would not wander in there for more than a couple minutes before you would see a salesperson ready to assist with your purchase. Unfortunately it doesn't take long for that salesperson to turn from a friendly customer service rep to a vulture clawing for every dollar and cent they can get from you. First it started with the addons - my plan was to buy this laptop(Acer Nitro 5) and upgrade components to make it a bit more beefy in terms of performance - the usual stuff, ram upgrade, SSD upgrade etc. That was when they decided to sell me the crap of "be careful, if you do it yourself warranty might be an issue". I knew I would be covered either way, but I gave him benefit of the doubt, told him what I want upgraded and if he can do it for a price reasonable enough then I would allow them to undergo the upgrades. I opted for a 16gb upgrade to the ram(from 8gb). The salesperson then put the details into the invoice, printed it out and handed it over to me. Then starts the long winded explanation of why I need 2x8gb not 1x16gb stick, that dual channel ram is important and part of the performance upgrade, not just the raw capacity. - ill break away and just say its understandable for some not to understand why this is so important, but if you work in a store that sells computers you should at bare minimum know the basics like that, you don't have to know why, but every person that sells a computer should know dual channel is good, single channel is bad(even if there are some situations where it matters little). Once that was all down pat he mentioned he could not get the two stick kit in for the same discount, so I told him to just can the whole idea and sell me the laptop in bog standard form(for reference they quoted $300 for 16gb single stick+installation - I bought a 2x16gb kit of Crucial Ballistix for $120).
Don't ask for customer service unless you want to be ripped off
I purchased a phone from HN during lockdown which was fine. I asked if they could transfer the info from old to new phone as I didn't know how complicated it was. They wanted to charge a ridiculous amount for what turned out to be the simplest task. HN asked for a review, but twice refused to post it because apparently I discredited their customer service, claiming: We value your contribution but unfortunately it did not meet all our review guidelines. Seems they only want good reviews.
Rude and disrespectful
Bose salesman Gabriel is extremely rude and disrespectful. He won’t even talk unless you commit to purchase on that moment
Swindlers & Snake oil
Went to Harvey Norman Everton Park ready to buy a new Tablet that I knew would be a higher price than online - but they had it in stock.
Sales people tried at length to convince me to buy antivirus to protect against Flubot and extra warranty to protect against batteries that apparently die after 2 years.
They essentially wouldn't give me a price on the three physical items (Tablet, cover, screen protector) I wanted until they had made their pitch about this anti virus and extra warranty. They made a song and dance about the discounts I would g...
I bought my mobile from Harvey norman and the staff were awesome. Here is the video I took with the phone.
After years of loyalty, never again
I have been a loyal customer of Harvey Norman for at least 15 years and have bought furniture, appliances including multiple microwaves, fridges, ovens, kettles, range hoods…including everything for a townhouse development I have just completed.
Yesterday I purchased 2 monitors and an Apple TV box. Got home and had a call from HN - wrong box. Had to go all the way back to change it.
The monitors didn’t fit my desk. Very few choices to change to that were a reasonable option. No refunds allowed. Went back again today at the nominated time afte...
Role Playing & blame game
I received a very expensive gift for Christmas present. Stopped working after 6 months. Store said they couldn’t give me a refund or exchange it as I had to go through the manufacturer. The manufacturer said it was up to the store. Felt like the manager and store assistant role played how they were not to blame & nothing they could do. All rehearsed & so fake. I would never purchase anything from Harvey Norman Joondalup again. I have never posted a review before but I am furious about the way I have been fobbed off. As a point of comparison my son had n issue with his laptop and JB-Hifi were brilliant. They will be my go to for electrical items from now on.
Lenovo laptop not without issues
First Lenovo laptop purchased was impossible to use. After returning it 3 times the technician discovered it was missing the motherboard. Laptop replaced, the next one much better but does tend to freeze quite regularly and have to take it in for technical help already.
Great place but salesman a wee bit pushy
So much to choose from. It can become very confusing. Booval Harvey Normans is a very well kept, clean store. Needed a laptop for business purposes. I liked what I ended up with but felt like I didn't have a choice. Went way over budget, but that's my fault. Had told the salesman what I wanted to spend, but was shown things all more expensive. But still happy with my purchase.
I have purchased four smart TVs within 3 years from Harvey Norman. Service was great ! And good quality of product highly recommend Samsung smart TVs easy to set up apps for your Netflix or YouTube account for the kids high definition good sound. I have no defaults on this product at all
How to experience buying something without getting any help to choose the right one
I walked into Harvey Norman expecting a salesperson to come over and enquire to my visit but to my surprise first salesperson finished with client I tried to engage his services but he had to answer his mobile second person finished and after I asked her for help she told me she would find someone to help me as she was going to lunch so with such great service I decided to leave the shop
Privacy concerns - Stay Away
I purchased an apple pen for an ipad online for in store pick. Emails advised only ID and copy of receipt were required at pick up. At time of pick up the staff member advised they needed to take a photo of my car registration plate on their personal phone in order to take the goods home.
The store has been less than helpful with my privacy concerns and the staff member involved.
I will never return to Harvey Norman again.
Ripping off customers with the add-ons.
I bought a TV but of course I was told I just had to protect it with a surge protector and my partner agreed and next thing I said OK, I suppose - well at $129 for a power board, I am still kicking myself for not telling him to stick it - they're $25 at Bunnings. PLUS we got sucked in to getting it delivered - there's another $55 - when I checked other retailers (later) they deliver for FREE and the same TV was a few bucks cheaper. Thank God I told him I wasn't interested in the extended warranty as I know they are a con! He said the TV only had a 3 year warranty so I'd need extra - in fact the TV has a 5 year warranty. Won't be back.
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