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Another bad Harvey Norman review.
If you weren't put off by the other few thousand bad reviews of this store, maybe mine will help seal the deal.
I bought a laptop for my partner for her birthday. Harvey Norman happened to blow everyone else out of the water on price for this point - a small win when you consider a majority of electronics stores are happy to price match you without complaint.
Selling stuff is an artform, it requires skill. Unfortunately gone are the days where you will see this skill in Harvey Norman, dont get me wrong, I love the experience I used to get, ...one thing Harvey norman did right, and did it consistently was its promptness in addressing customers within their store(I assume this is a result of commission incentive). You would not wander in there for more than a couple minutes before you would see a salesperson ready to assist with your purchase. Unfortunately it doesn't take long for that salesperson to turn from a friendly customer service rep to a vulture clawing for every dollar and cent they can get from you. First it started with the addons - my plan was to buy this laptop(Acer Nitro 5) and upgrade components to make it a bit more beefy in terms of performance - the usual stuff, ram upgrade, SSD upgrade etc. That was when they decided to sell me the crap of "be careful, if you do it yourself warranty might be an issue". I knew I would be covered either way, but I gave him benefit of the doubt, told him what I want upgraded and if he can do it for a price reasonable enough then I would allow them to undergo the upgrades. I opted for a 16gb upgrade to the ram(from 8gb). The salesperson then put the details into the invoice, printed it out and handed it over to me. Then starts the long winded explanation of why I need 2x8gb not 1x16gb stick, that dual channel ram is important and part of the performance upgrade, not just the raw capacity. - ill break away and just say its understandable for some not to understand why this is so important, but if you work in a store that sells computers you should at bare minimum know the basics like that, you don't have to know why, but every person that sells a computer should know dual channel is good, single channel is bad(even if there are some situations where it matters little). Once that was all down pat he mentioned he could not get the two stick kit in for the same discount, so I told him to just can the whole idea and sell me the laptop in bog standard form(for reference they quoted $300 for 16gb single stick+installation - I bought a 2x16gb kit of Crucial Ballistix for $120).
Rude and disrespectful
Bose salesman Gabriel is extremely rude and disrespectful. He won’t even talk unless you commit to purchase on that moment
Swindlers & Snake oil
Went to Harvey Norman Everton Park ready to buy a new Tablet that I knew would be a higher price than online - but they had it in stock.
Sales people tried at length to convince me to buy antivirus to protect against Flubot and extra warranty to protect against batteries that apparently die after 2 years.
They essentially wouldn't give me a price on the three physical items (Tablet, cover, screen protector) I wanted until they had made their pitch about this anti virus and extra warranty. They made a song and dance about the discounts I would g...
After years of loyalty, never again
I have been a loyal customer of Harvey Norman for at least 15 years and have bought furniture, appliances including multiple microwaves, fridges, ovens, kettles, range hoods…including everything for a townhouse development I have just completed.
Yesterday I purchased 2 monitors and an Apple TV box. Got home and had a call from HN - wrong box. Had to go all the way back to change it.
The monitors didn’t fit my desk. Very few choices to change to that were a reasonable option. No refunds allowed. Went back again today at the nominated time afte...
Great place but salesman a wee bit pushy
So much to choose from. It can become very confusing. Booval Harvey Normans is a very well kept, clean store. Needed a laptop for business purposes. I liked what I ended up with but felt like I didn't have a choice. Went way over budget, but that's my fault. Had told the salesman what I wanted to spend, but was shown things all more expensive. But still happy with my purchase.
I have purchased four smart TVs within 3 years from Harvey Norman. Service was great ! And good quality of product highly recommend Samsung smart TVs easy to set up apps for your Netflix or YouTube account for the kids high definition good sound. I have no defaults on this product at all
How to experience buying something without getting any help to choose the right one
I walked into Harvey Norman expecting a salesperson to come over and enquire to my visit but to my surprise first salesperson finished with client I tried to engage his services but he had to answer his mobile second person finished and after I asked her for help she told me she would find someone to help me as she was going to lunch so with such great service I decided to leave the shop
Privacy concerns - Stay Away
I purchased an apple pen for an ipad online for in store pick. Emails advised only ID and copy of receipt were required at pick up. At time of pick up the staff member advised they needed to take a photo of my car registration plate on their personal phone in order to take the goods home.
The store has been less than helpful with my privacy concerns and the staff member involved.
I will never return to Harvey Norman again.
Ripping off customers with the add-ons.
I bought a TV but of course I was told I just had to protect it with a surge protector and my partner agreed and next thing I said OK, I suppose - well at $129 for a power board, I am still kicking myself for not telling him to stick it - they're $25 at Bunnings. PLUS we got sucked in to getting it delivered - there's another $55 - when I checked other retailers (later) they deliver for FREE and the same TV was a few bucks cheaper. Thank God I told him I wasn't interested in the extended warranty as I know they are a con! He said the TV only had a 3 year warranty so I'd need extra - in fact the TV has a 5 year warranty. Won't be back.
Samsung Galaxy 3 Smart Watch
I needed some help with my Samsung tablet settings, a tablet which I bought in a Telstra store. I was instead referred to the nearest Samsung store (Thanks Telstra!), which turned out to be Harvey Norman. Well, Telstra sent me straight into the lion's den! H.N. fixed my issue alright but gullible me walked out of there with a super crappy deal on the Samsung Galaxy 3 Smart Watch. Those charming salespeople convinced me that I got myself a really good deal, taking a "generous $200 off and with an 'attractive' package deal with Optus" (they act a...s an Optus dealer), in order to run the watch effectively with a fall detection option. (You guessed it; I have been young for a very very long time!) I am usually super cautious with instant purchases, preferring to check things out on the net and compare prices first. In this instance, I did it last and got a bad surprise! The watch had a price tag of $799, as I said with a 'generous' $200 off. The trouble was that the same watch sells for $347.99 at Kogan (cheapest, when comparing with the more reputable companies, you may get it even cheaper). When I rang Samsung, they explained that I didn't necessarily need to connect the watch to an internet provider, I could choose a trusted person who would be sent an alarm, in case of a fall. I reversed the sale the next day and cancelled my Optus contract. How is that for being taken for a ride?! My head is still spinning! The issue is now with the Telecommunications Ombudsman and things are not looking good. I thought that I customers have a "purchase cooling off period"; apparently that is not necessarily so! Groan!
- Retail Stores - Electronics
We do Harvey Norman take no responsibility in there products. you have to go to manufacturer. not even offered a refund or exchange LOL &LOL Still wanting on Lenovo to give me refund on repairs to product
enquiring on a product i purchased that on using found the advertised functions listed on the packaging were not present on the device, all the time being spoken over by the young man i was explaining this to and being told no one else had a problem with it, in a very abrupt and hostile manner. that was end of story. no help at all only rudeness from what sounded like a very young person incapable of handling an enquiry about a product misinformation on packaging.
Air conditioner too small
Last year I saved up all my money to get an air conditioner installed... I wanted the bigger one as my house was sort of an open plan..
The lady asked for the measurements.. I told her and added there were no doors .. on the kitchen and hall way entries she said I wouldn't need the bigger one the smaller one would be plenty... I said your the expert and proceeded with the smaller unit ..
What a mistake... Not happy , paid a lot of money and it cannot cope with my loungeroom ..
Once in too bad .. waste of money ... Have to save again for a whi...
Terrible services.. they only say things but dont act.
Worst customer service ever. They only say that they can beat price, but they don’t to that. I got a laptop from Harvey norman MacBook pro 8gb ram which it was actually while selling was told will be 16 gbs, 512 storages for 2287, but officeworks had the MacBook pro 16gb ram and 512 storage at the cheaper price. I tried contacting the store persons, said that should be done within 14 days of purchase, but need to go the original store of purchase. Went there, salesperson agreed his mistake and told laptop will be replaced. Manager came and deni...ed claiming it to be customer’s fault. Moreover, while giving the laptop salesperson told it is an 11-generation laptop with 16 gb ram, which was actually a 8th generation, 8 gb ram laptop. And was told to be the customer’s fault. Would never recommend. Worst customer service.
Price Match Policy isn't really a policy.
Their price match policy or lack of is a moving target depending on who you talk to. The vagaries of their online price matching changes, to the point where one Salesman said they never priced matched online even after me showing him the policy on my phone.
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