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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics (page 2 of 5)

2.3 from 1,555 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.5 (94)
  • Return Claim MadeYes (28) · No (84)
  • Warranty Claim MadeYes · No (117)
  • Customer Service
    1.7 (109)
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Sra
SraGreater Melbourne (Inner), VIC
  • 2 reviews

Repeated False Sales practice by Hoppers Crossing store staff

published

The Samsung 65" 8K tv was. Bought in Novembe 2020 and still awaiting delivery. Every time we follow up, are told next month. Still not delivered.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoppers Crossing, Vic
Product PurchasedSamsung Q800T QA65Q800TAWXXY (65")
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Discerning penguin
Discerning penguinVictoria
  • 26 reviews
  • 17 likes

Refused to provide a refund for a falsely advertised item

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationHighpoint
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barney
barney
  • 7 reviews
  • 2 likes

Samsung after care for tablets ,smart tv.

published
Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationArarat
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Television under warranty.

published

Have been waiting for over a week for them to organise a television technician to have a look at my television which is still under warranty. Have promised to ring me back but never do. I am now without a television over the Christmas break. I am an aged pensioner and only have the one television. Not a happy person.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWagga Wagga
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Barbara
Barbara Greater Melbourne (Metropolitan), VIC
  • 3 reviews

Nominate price guarantee for CHOICE Shonky awards

published

Franchise would not price match claiming that under the T&Cs it was at his discretion. When we asked to see the T&C he admitted it was not in writing but at his discretion and was verbal. So if he doesn’t like the colour of your shoes or skin - bad luck.
Had to purchase elsewhere

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaribyrnong
Product PurchasedInfinity Primus II PS-8
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Farai
FaraiSouth East Queensland, QLD

Terrible delivery service.

published

The service in Store is not too bad. Mark was good to us. The delivery guys that just came to my house right now to deliver my dryer are not good people.

Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Oxley
Product PurchasedDryer
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Fra M.
Fra M.
  • 3 reviews
  • 3 likes

These guys suck

published

Bought an ipad and the insurance for it, after being told it cover everything it only covers Environmental? WTH as soon as I argued the point they threatened to kick me out of the store, I hope sooner or later these mugs are shown for what they really are wish I could give 0 stars!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Warranty Claim MadeNo
Store LocationMalaga
Product PurchasedApple iPad (1st Generation)
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Where to buy and how to choose a monitor and other home office needs

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Belinda
BelindaSouth East Queensland, QLD
  • 7 reviews
  • 8 likes

Customer Service terrible

published

I looked online last night and saw some Beats headphones on sale for $268. I went to the Carindale store at 9am the following morning and they were no longer on sale, selling for $298.
The salesman would not honour the sale price so I walked out.
I am more than happy to give my money to JB HiFi now, the same price as HN's non-sale price.
In the current retail climate I was shocked at how easy they let me walk out the door.
Absolutely terrible customer service.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCarindale, QLD
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jimm
jimmMetropolitan Adelaide, SA
  • 6 reviews
  • 1 like

Salesman refused to price match

published
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMunnopara
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Electronics & Computing Shops

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Blur
BlurAdelaide
  • 4 reviews
  • 6 likes

HP Envy Laptop & Product Care - Beware All

published

Bought a HP Envy Laptop 14 months ago with Product Care.
Whole base of keyboard bowed that snapped the hinges.. clearly something difficult to do.
Product Care knocked back the claim saying this was from being dropped..really - how can I possibly bend the steel !!! Looking at HP reviews - heaps of issue around heat. (of course denied by Product care !)
Dont waste your mopney with this laptop or purchasing product care ... what a joke, just looking to reject a claim on a 2k laptop. Having purchased a significant amount of goods from this store for home & buisness - diabolical customer service

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMarion
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Samantha
Samantha South East Queensland, QLD
  • 2 reviews
  • 3 likes

Install not done as agreed

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall Harvey Norman Queensland
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Darb1974
Darb1974Perth, WA

Surface Pro Cover

published

Don't attempt to return anything or you maybe labelled a liar! Unbelievable. I tried and was told that I must bring in all my equipment to prove that what I was saying was accurate. Never I have ever felt such criticism from a store. Never I have ever felt the need to pen a review due to such poor behaviour and customer service. You can be sure I will be taking my custom elsewhere. I would urge others to do likewise as you only know the level of service when things go sideways and you need to return to receive a replacement or store credit.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationOsborne Park
Product PurchasedSurface Pro Cover
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Electronics & Computing Shops

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Weed
WeedThornlands
  • 5 reviews
  • 8 likes

Will not harvey norman

published

Took in a working computer to have the data transferred to a new computer purchase at Harvey Norman, went to pick it up ant they told me that the data was missing on the old computer therefore couldn’t be loaded onto the new computer. Told me it was my fault because I didn’t do a backup yet when I took the old. Mind you, when I took the old computer to them, it was working and all the data was there. Found the technician to be extremely arrogant! For this service I was charged $298.00

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCapalaba
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SavyChap
SavyChapSydney, NSW

Difficult to deal with and a returns policy that is just ridiculous!

published
Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Paul N.
Paul N.Sydney, NSW
  • 2 reviews
  • 1 like

Poor business model

published

Went in to buy a subwoofer today but they don’t carry stock!! I have to order it!!! Oldest saying in sales is you can’t sell it if you don’t got it. Gerry is a very poor businessman!

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn
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kstanimal63
kstanimal63South East Queensland, QLD
  • 5 reviews
  • 3 likes

Go somewhere else

published

I genuinely don't understand how Harvey Norman is still around. Their prices are much higher than elsewhere and the staff are only interested in harassing you to make a sale. I went in to buy a drone as they were the only place with stock before Christmas and you couldn't even just get one and go to the counter, had to see to a salesperson so they could retrieve one from out back. As he comes back out, he asks if we want to buy the new iPhone and won't stop pressuring us the entire time. No one is impulse buying an iPhone, read the room.

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall
Product PurchasedParrot AR Drone 2.0 Elite Edition
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Digital S.
Digital S.Greater Melbourne (Outer), VIC

Terrible Customer Service Don’t go to Dandenong Store

published

Bought a security system and tried to refund it as I got a staff discount. I got told that I can’t refund at Harvey Norman for change of mind. terrible customer service at Dandenong store

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationDandenong Victoria
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Pendo W
Pendo WNorth-West & West coast, TAS

Refused to honor Legal warranty even with receipt after 8 mths!!!!!

published

Have bought from local HN before, ideally so that if something went wrong, I could bring the product back without issue. After todays rude and unhelpful experience with "Mark" at Burnie store, I will shop with EBAY!

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBurnie
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Kirby Leeke
Kirby LeekeSouth East Queensland, QLD

Good Salesman

published

Store was well laid out, with plenty of products to sample/review. I went into the store to buy a different product, but the salesman showed me advantages of the alternative I actually did buy.

Product Quality
5/5
Customer Service
5/5
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMaroochydore
Product PurchasedAsus ZenBook
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The reviewer stated that an incentive was offered for this review

abie g.
abie g.Sydney, NSW

Great service customer focused salesperson Tahmi

published

Found the buying experience of laptop computer comfortable and very positive. Having been supplied by laptop by employer, Tahmi was patient, courteous, respectful, commercial and efficient. We bought the Ausus Zenbook and look forward to productive and trouble free use going forward.

Product Quality
4/5
Customer Service
4/5
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBondi Junction
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The reviewer stated that an incentive was offered for this review

Nahi
NahiPerth, WA
  • 2 reviews
  • 3 likes

Taking Advantage during COVID-19 Situation

published
Customer Service
1/5
Incentivised Review No
Warranty Claim MadeNo
Store LocationArmadale WA
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Radhika N.
Radhika N.Greater Melbourne (Metropolitan), VIC
  • 5 reviews

Good stores for variety. Can't beat it.

published

We recently purchased a MacBook pro from the stores in West Melbourne region. Even though we were changing mind often about the product they did not rush and were happy to oblige by going through the product features. When we ultimately exchanged our laptop for a HP Pavilion they were happy to refund the difference in costs. Very happy.

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Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoppers crossing
Product PurchasedHP Pavilion 15
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The reviewer stated that an incentive was offered for this review

Great Laptop for Great Price

published

I'm very happy with the Harvey Norman Osborne Park and the Team, great range of laptops, very knowledgeable staff and matched a cheaper price of another store without any hesitation.

Product Quality
4/5
Customer Service
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Osborne Park Perth Western Australia
Product PurchasedASUS Zenbook Flip UX462DA
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The reviewer stated that an incentive was offered for this review

The company is not responsible for their customer especially the after sales services

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationIPC Harvey Norman
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Kurt
KurtSydney Surrounds, NSW

Long wait

published

Waited around 15 minutes to be served by someone. Eventually I was assisted and the assistance was fantastic from that point onwards. Friendly and helpful staff. Would definitely go back for any electronic needs.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick
Product PurchasedASUS ZenBook 15 UX534FTC
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