Not Too Happy
Was not happy with an experience I had, too pushy and kept asking for Optus connections when i just wanted a Cable
How to experience buying something without getting any help to choose the right one
I walked into Harvey Norman expecting a salesperson to come over and enquire to my visit but to my surprise first salesperson finished with client I tried to engage his services but he had to answer his mobile second person finished and after I asked her for help she told me she would find someone to help me as she was going to lunch so with such great service I decided to leave the shop
Carefully weigh up the after-care plan offered
Salesperson attempted to sell me an aftercare plan for an additional 2 years for a laptop (on top of the standard one) for $350 and brought up a page showing that the expected life of the laptop battery is 2.5 years; what the salesperson didn't bring up from his online "research" findings was that the cost of the online battery is only around $90. Salespeople at HN are vey pushy on the aftercare plan and I am suspecting this is where their best margins are at. I'm also aware of retail margins and I do sincerely doubt the salesperson claim that the price I got for the laptop (77% of the retail price) was "below cost". I don't expect to get a product at below cost so why the need to lie?
Had many purchases within the past 20 years from their Whangarei store.
Bought Computer, Photo, Electronics.
After having been caught with some very poor quality items from their furniture department in recent years, I have stopped visiting Harvey Norman
Poorly excuse for a Harvey Norman store
Went into my local HN store to buy a printer I saw on sale online and yep you guessed it, not only does my local store think they are too good to stock sale items, they won't order anything in and nor do they keep accessories for the printers, we all know every printer you buy you need to buy a separate cable and they sell the printers but no cables, so I asked can you order a cable in but no they don't even keep them as part of their normal range, so how does it work out that you can buy a printer but you can't buy the cord, it's like selling ...printers buy not selling the ink to go with it, it's just poor management and poor planning, really my local store is small but still how much room does a printer cable take on the shelf or wall, super disappointed and annoyed and hence I didn't end up buying anything because they never had what I wanted and the range of products is quite inadequate.
- Retail Stores - Electronics
Dandenong store laptop section staff too hard sell
I bought a laptop, the staff kept persuading me to buy their product care although he offered quite attractive price. I was still very polite to him but actually I felt very annoyed. When I asked him about refund policy, he avoided answering and kept on talking about the product care insurance. Next time, I will go to other stores.
Difficult to deal with and a returns policy that is just ridiculous!
Recently I made a computer keyboard purchase, simple WFH keyboard and it was only 1 week old.
I went into store to get a refund, the gentleman in the tech area 'tested' it by bashing the keys a few times and pairing it to their in-store laptop. I advised him a key didn't work but he kept bashing that specific key until it worked. Then said, this is general wear and tear, no refund.
I was unhappy as I knew it wasn't a long term solution, so I asked for a refund. He refused and said no way, there is nothing wrong, albeit he bashed the keyboard ...
Waited around 15 minutes to be served by someone. Eventually I was assisted and the assistance was fantastic from that point onwards. Friendly and helpful staff. Would definitely go back for any electronic needs.
Selling underspeced items!!
Bough a Lenovo idea centre 27 at hoppers crossing store. Specs were i7, 1Tb harddrive with windows home for $2600. After coming home while registering the product the warranty it showed for 9 months only. Also the same product listed on Lenovo.com for less price and also the spec was 1Tb +2b hard drive with windows professional. basically looks like Harvey norman is underspecing the items and then selling for higher price. Not happy with the purchase!!
Knowledgeable and friendly staff
Staff at the store was approachable ,e and friendly, answered any questions or concerns that I had in relation to recent laptop purchase. Downside was the amount of upwelling that went on until I could take my item to the register. Other than that was great service and great products
all round good but expensive
i love coming here its a great shop, the staff are always good and the range is great but the prices are what kills me. i get confused when prices are 20% others.
Just sales. No interest in after sales service!!
HARVEY NORMAN I bought a $2000 plus laptop and whilst I was contemplating which one the sales staff were highly attentive and sold me extra programs and hardware etc. One week later I returned as I wasn’t familiar with the software and they were too busy to help me. I tried once more and got brushed off with minimal effort.
- Retail Stores - Electronics
Sales Girl Poonam - Aggressive sales tactic
At Hobart Store. Poonam spent an hour with aggressive sales tactic - pressured to get product care with scare tactics & promises. Once $3,400 was paid it took 4 trips to get everything!!! Disappointed!
Went to buy an iphone with cash but couldn't
I went to my local harvey norman and asked if i could purchase an iphone with Cash and they said no! i had to be on a plan if i wanted an iphone! this is silly
Think very carefully when buying a gift
I recently purchased a laptop as a gift for my partner's birthday. I was quickly attended and staff was very helpful.
Unfortunately when I presented the gift to my partner for her birthday the next morning she said thank you but I really don't want a laptop you can take it back.
When I went to return it after many conversations with different levels of management they refused to give me a refund on the pretense that they do not have to refund if u change your mind. I said I hadn't changed my mind it was an unwanted gift...
Currently waiting for reply from acc.
Be careful at Xmas people they don't refund unwanted gifts.
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