1 photo
Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,593 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Harvey Norman

Reviews

  • Product Quality
    1.4 (44)
  • Return Claim MadeYes (32) · No (10)
  • Warranty Claim MadeYes (48) · No
  • Customer Service
    1.4 (47)
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Shine A.
Shine A.Greater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Won't be customer anymore

published
  • Thumbnail
  • Thumbnail
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationQV Melbourne
Product PurchasedDimplex Kenton Fireplace
Similar opinion? Write a review on ProductReview.com.au!

Terrible customer service

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMaribyrnong
Similar opinion? Write a review on ProductReview.com.au!
Alan
AlanSydney, NSW
  • 3 reviews
  • 1 like

Dispointment

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store Locationcaringbah
Similar opinion? Write a review on ProductReview.com.au!
Wayne
WaynePerth, WA

Harvey Norman Joondalup - Electronics

published

I bought an ASUS modem from HN-Joondalup which stopped working during the 3 year guarantee period.
I took it to [Name Removed], the manager of the electronics shop on 15 January 2022. All [Name Removed] was interested in is referring me to ASUS and telling me what the minimum Aus Consumer Law requirements are. It is now 3 weeks since the modem was given to [Name Removed] at HN - Joondalup and he is still not able to tell me exactly when I will get my replacement modem - not good enough!
Shop elsewhere for electronics if you want peace of mind after sales service - not at Harvey Norman Joondalup.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Warranty Claim MadeYes
Store LocationHarvey Norman - Joondalup - WA
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Chris K.
Chris K.South-Eastern Region, NSW
  • 2 reviews
  • 2 likes

Avoid like it’s covid

published

Brought a laptop for a colourblind child on the manager’s recommendation, it is not suitable and manager is refusing refund would HIGHLY avoid buying anything from Harvey Norman , it’s a trip to fair trading and a court claim for a refund .

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationGoulburn nsw
Similar opinion? Write a review on ProductReview.com.au!
Ben
Ben
  • 4 reviews
  • 5 likes

Horrible customer service by Melbourne central franchise owner

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMelbourne central
Similar opinion? Write a review on ProductReview.com.au!

LG 470 liter fridge

published

I bought a lg $1200 they send out wrong one got it replaced 1 year later broke down they not help full .they are bad

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationBroadmeadows vic
Product PurchasedFridge
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
Next
Sarah
SarahPerth, WA
  • 2 reviews

Role Playing & blame game

published

I received a very expensive gift for Christmas present. Stopped working after 6 months. Store said they couldn’t give me a refund or exchange it as I had to go through the manufacturer. The manufacturer said it was up to the store. Felt like the manager and store assistant role played how they were not to blame & nothing they could do. All rehearsed & so fake. I would never purchase anything from Harvey Norman Joondalup again. I have never posted a review before but I am furious about the way I have been fobbed off. As a point of comparison my son had n issue with his laptop and JB-Hifi were brilliant. They will be my go to for electrical items from now on.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationJoondalup
Similar opinion? Write a review on ProductReview.com.au!

Lenovo laptop not without issues

published

First Lenovo laptop purchased was impossible to use. After returning it 3 times the technician discovered it was missing the motherboard. Laptop replaced, the next one much better but does tend to freeze quite regularly and have to take it in for technical help already.

Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationBairnsdale
Product PurchasedLenovo Yoga C740 2 in 1 Laptop
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
tgibson72
tgibson72Greater Melbourne (Outer), VIC

LIE, BUY & BOOTED

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationCHIRNSIDE PARK, MELBOURNE, VICTORIA
Similar opinion? Write a review on ProductReview.com.au!
Sue Uhlhorn
Sue UhlhornSouth East Queensland, QLD

Bad customer service dealing with iphone repairs/replacement

published

Took 4 weeks to replace my iphone! ? Harvey Norman senior management need to train their staff in customer service and get back to client when they say they will! Client should not have to phone constantly to get updates on service.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationEverton Park Brisbane Qld
Similar opinion? Write a review on ProductReview.com.au!

With a bit of trouble came through with my claim.

published

If you have to get an assessment done on a faulty item make sure the person doesn’t put the word “broken” in the assessment as it will be possibly assumed you broke it not that the item is just not functioning.

Product Quality
1/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman Rothwell
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Kerry
Kerry Sydney Surrounds, NSW

I never perches anything from Harvey Norman anymore

published

I have disappointed with the customer service, they don’t have no information about their products and I will never go back there and perches anything from them, they could not solve my problem and didn’t care about their costume, and I have been purchasing 33 years from them but could not help me. So disappointed and disgusted with them.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationErina 2250
Product PurchasedApple iPhone SE 128GB
Similar opinion? Write a review on ProductReview.com.au!
Sarah Lee
Sarah LeeGippsland, VIC

Horrible, won't be shopping there again!

published

Extremely unhappy with service, bought a new sound bar, was talked into buying the best, within a couple of weeks the item was faulty and returned, we were chasing the item weekly for 6 weeks with no answers, and no offer of compensation or apology just excuses and playing the blame game, left a review on harvey Norman, was phoned minutes later and abruptly told to come and get a refund today, asked if we could have it exchanged, and was told no just come and get your refund.
The store was rude, and abrupt and after 6 weeks of having not had the item we purchased we are back to where we started with no compensation or even an apology. Stay away from Harvey Norman Bairnsdale

Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationBairnsdale
Product PurchasedJBL Bar 5.1
Similar opinion? Write a review on ProductReview.com.au!
Cassie H
Cassie HPerth, WA
  • 4 reviews
  • 1 like

forced to purchase extended warranty

published

I am so sick of spending thousands of $$ on essential appliances and electrics (eg fridge, dishwasher, washing machine) for them to only last a couple of years. Basically forced to purchase the extended warranty for peace of mind which is ridiculously overpriced and costs 30% or more of the actual item price. Shouldn't have to pay that amount of money just to ensure a $1000++ purchase lasts more than 1-2 years.

Product Quality
2/5
Customer Service
2/5
Incentivised Review No
Warranty Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2
See all Harvey Norman reviews

Questions & Answers

Lyn .S
Lyn .Sasked
1 answer
Garry Watkins
Garry Watkins

I don't know if "horrible Norman" does bpay but I just wouldn't even shop with them. An extremely unethical business!

Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

See all Harvey Norman Retail Stores - Electronics questions

Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.