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Non-transparent Returns Policy
I went to purchase at Harvey Norman Osborne Park. I asked if I could return the item for change of mind and the woman serving me gave me a very unclear answer. Another two different answers were given from the manager and another sales person that I consulted. The reason why I was asking was last time I was told that it would be no problem to return for change of mind but when I brought it back the next day with the box and all, the sales assistant actually complained to my face about it. I also went to purchase an electric blanket from the...small electrical and was told I could return it no problem for change of mind but was told in the bedding section that I was not able to return electric blankets. Only to be told that it was a franchise and that different owners owned different parts of the store. Fine if they were trading under different names but not if it is the one store. The sales person also denied that there ever items were able to be returned for change of mind but I know that I have done so in the past 6 months. I asked him if their policy had changed and he just denied that that was ever the case. I would avoid purchasing from this or any franchised store. They cannot be following the policies of Fair Trading if they aren't making it clear what their returns policy actually is. Consumer Law is quite clear in stating that what the information that a sales person gives is a binding agreement. If they cant give you a straight yes or no or there are different answers given in different departments of the same store, what are they really trying to hide as this is a very straight forward question?
- Retail Stores - Electronics
I brought a Samsung 75inch qn800a from the morayfield Harvey Norman. Upon getting it home I realised it was missing the little plastic bag. No hassle at all Jason quickly resolved the issue for me.
A few hours in to the viewing experience we had some issues with the picture freezing. A quick phone call to Jason again he happily ran me through a couple procedures to solve the issue. Unfortunately they didn't help the issue.
I've heard some horror stories about people getting a lemon and getting stuck with the TV having to work through issues f...or weeks before they could get any sort of help from the suppliers, but no issue at all TV was replaced with a brand new one and I was even offered pick up and delivery of the new item. Replacement so far is exceptional quality looking forward to getting to know it better. All in all what could have been a horrible experience was avoided by amazing understanding staff.
Amazing flawless service. Launceston HN Star.
I had to return a faulty laptop for replacement today. Staff went above and beyond to source a replacement, made really informed helpful suggestions and were all round impressive. I brought my pleasant experience up at gym later in the day and the instructor related a similar experience she’d had last week. (Service wise). Something really impressive is going on with the electronics franchise in Launceston. One staff member said they work from an ethical base and my experience of their performance seems to reflect this. Highly recommend.
HN are very selective on what reviews they publish on their webpage
So now it looks like they're keeping brands happy by filtering the reviews on their webpage, seriously!
I bought a keyboard mouse combo in store, the sales lady (while lovely) didn't know much about the product and basically read the box in answer to my questions. I decided to try it out and bought the combo package to find it's not working as expected with dropouts and lagging performance.
I left an honest review on the HN page. I've since found out this is a known issue with logitech items and left my view that the keyboard doesn't operate ...as expected and my old $10 kmart keyboard was doing a better job. I've been emailed to tell me "Our staff have read your review on the logitech mk270r wireless keyboard and mouse combo. We value your contribution but unfortunately it did not meet all our review guidelines." If guidelines include not telling customers exactly what happens with certain products they are not showing clear and unbiased opinions ... I was not told what guidelines this review failed to meet was it the fact I mentioned a kmart keyboard???? ""doesn't work well with mac mini m1 bought this set to replace kmart keyboard and plugin HP mouse. The mouse is useless, it jumps around the screen unpredictably, the keyboard is laggy and doesn't respond as well as my $10 kmart bluetooth keyboard that is on it's last legs.""
Outstanding Customer Service
I purchased a Samsung QLED 55 inch TV from Harvey Norman Morayfield. I had difficulty with the TV for a number of reasons and it was certainly not the TV I needed to satisfy my needs. I called HN and spoke to one of the salesman, Andrew, telling him about my problems. He put me on hold for a minute and then came back and said I should bring the TV back for an exchange. I brought it back and while waiting for Andrew, another salesman, Josh, asked whether he could help me. He gave me the rundown on an LG TV which suited my needs perfectly. ...I ended up buying the LG and Andrew then did the computer work and I ended up receiving the full refund for the Samsung even though they could no longer sell it as a new TV. The customer service from Andrew and Josh was outstanding and I recommend, if you need a new TV, go to HN Morayfield and you will be well looked after.
Happy customer luv shopping @ Harvey Norman
I moved out of house with bag of clothes to an empty apt… tax season sale was on. Excellent consultant recommended and helped me out choose ryt products for just $1500 equiped my house bottom mount black fridge ,under laying mat for it, washing machine , stick vacuum cleaner, rice cooker , electric blanket, heaters and heaps of little things from the Richmond store. One stop best experience.
Thank you Team OConnor
The best service while selecting a TV for my bedroom, visited 4 different stores I was shown deleted models with shocking prices because of high demand and no stock !!!
Team O'Connor so proud of you , Regan was brilliant helpful, polite and professional, Tony the installer recommended was very efficient at his work and polite.
Please if anyone is looking for Appliance do visit this store. Jo in small appliances is very helpful and haas very good product knowledge.
I bought my mobile from Harvey norman and the staff were awesome. Here is the video I took with the phone.
Not Too Happy
Was not happy with an experience I had, too pushy and kept asking for Optus connections when i just wanted a Cable
It is a great prduct
It was fairly easy to find what I was looking for. Not much to choose from with what u was looking for. Love the product works great
First rate service
We visited the store on Monday 2/8/21, for the purpose of buying a new camera. We met Glenn who showed us exactly what we wanted and he knew his products
Upon entry into the store I noted how visually pleasing the display areas were and also how each section was marked with signage which allowed me easy navigation to the Mobile Phone department which is what I was wanting. There was a large array of mobile phones on offer which offered great choice and many interactive stands to test out these phones. I am not too tech savy and became overwhelmed with choice but was quickly greeted by a sales person who asked me questions on what it was I was looking for and what my needs were when using a mo...bile phone. I explained that I really wanted a great camera, a large storage capacity as I work with emails etc and also I do surf the web and use many social media applications also. I was offered a choice of Samsung, iPhone, Oppo and Huawei to name a few. Upon looking and examining many models I finally settled on a Samsung S21 which offer a big screen with brilliant resolution and exceptional zoom capacity. The phone also has artificial intelligence which allows me to capture shots simultaneously and with a large storage capacity the choice was perfect for my needs.
Lenovo laptop not without issues
First Lenovo laptop purchased was impossible to use. After returning it 3 times the technician discovered it was missing the motherboard. Laptop replaced, the next one much better but does tend to freeze quite regularly and have to take it in for technical help already.
Go Harvey Go
We had to buy a new TV during lockdown unfortunately our internet was down so we rang the store, even though it was closed to the public and to my surprise - the phone was answered. We spoke to the salesman in the TV section, found the smart tv that we were after, negoiated a price and the salesman organised click and collect for us. It was so easy - not only that we gave them our broken tv for recycling! I can't speak more highly of the Brookvale store, great service, great deal and helping the environment! Ordered and collected within the hour.
Great place but salesman a wee bit pushy
So much to choose from. It can become very confusing. Booval Harvey Normans is a very well kept, clean store. Needed a laptop for business purposes. I liked what I ended up with but felt like I didn't have a choice. Went way over budget, but that's my fault. Had told the salesman what I wanted to spend, but was shown things all more expensive. But still happy with my purchase.
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