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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,583 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Harvey Norman

Reviews

  • Product Quality
    3.4 (10)
  • Return Claim MadeYes (7) · No (3)
  • Warranty Claim MadeYes (11) · No
  • Customer Service
    4.0 (10)
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Simon R.
Simon R.Sydney, NSW

Superb after sales support

published

After purchasing a Microsoft Surface Laptop in 2017 the extended warranty has ensured the laptop continues to perform brilliantly. I cannot recommend higher the after sales support process and customer support provided by Harvey Norman.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationNorth Ryde
Product PurchasedMicrosoft Surface Laptop 2 128GB/Intel Core i5 - 8GB
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Lenovo laptop not without issues

published

First Lenovo laptop purchased was impossible to use. After returning it 3 times the technician discovered it was missing the motherboard. Laptop replaced, the next one much better but does tend to freeze quite regularly and have to take it in for technical help already.

Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationBairnsdale
Product PurchasedLenovo Yoga C740 2 in 1 Laptop
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Bloke
BlokeSouth East Queensland, QLD
  • 8 reviews
  • 2 likes

Great After Sales Support and Customer Service

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman Booval
Product PurchasedLG C1 Series
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With a bit of trouble came through with my claim.

published

If you have to get an assessment done on a faulty item make sure the person doesn’t put the word “broken” in the assessment as it will be possibly assumed you broke it not that the item is just not functioning.

Product Quality
1/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman Rothwell
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Electronics & Computing Shops

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Cassie H
Cassie HPerth, WA
  • 4 reviews
  • 1 like

forced to purchase extended warranty

published

I am so sick of spending thousands of $$ on essential appliances and electrics (eg fridge, dishwasher, washing machine) for them to only last a couple of years. Basically forced to purchase the extended warranty for peace of mind which is ridiculously overpriced and costs 30% or more of the actual item price. Shouldn't have to pay that amount of money just to ensure a $1000++ purchase lasts more than 1-2 years.

Product Quality
2/5
Customer Service
2/5
Incentivised Review No
Warranty Claim MadeYes
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Rose G.
Rose G.
  • 17 reviews
  • 14 likes

Goulburn NSW Store - Superb Customer Service

published

I purchase a Waccom tablet online, recieved the item three months later, sadly was faulty, Harvey Norman Online customer service extremely poor and you are required to submit your online enquiry through an online bot replys to email extremely slow (week later) Staff from the Harvey Norman Store Goulburn NSW came to the rescue and we got a replacement tablet so quick and seamlessly. I will not purchase through Harvey Norman online again, I am going straight to the store.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationGoulburn NSW 2580
Product PurchasedWaccon Tablet 16"
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hema t.
hema t.Sydney, NSW

Price Ok, Service Not Ok

published

Recently visited Moore Park Store. Bought two products, wanted to buy 2 more but customer service was not ok. They could be more helpful.

Product Quality
4/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMoore Park
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Related Articles

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Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

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billiejoe1987
billiejoe1987Sydney Surrounds, NSW
  • 8 reviews
  • 8 likes

Shoutout to Harvey Norman Erina

published

Anytime I have dealt with Harvey Norman Erina they have been fantastic and my latest example is no different. I've bought and returned 2 LG OLED's which have been faulty with screen issues and each time Harvey Norman without much fuss have organised a new TV to be delivered to me the next day.

Obviously these issues shouldn't happen at all (But this is LG's fault for a $4,000 TV not Harvey Norman's), but the fact the store treats the customer well and has their back is all you could ask for. I had a similar issue with a similarly priced TV 3 years ago at Bing Lee and received no help at all even from head office, so I appreciate good service when I get it.

Product Quality
1/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationErina
Product PurchasedLG OLED CX
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rejo g.
rejo g.
  • 2 reviews

Excelent

published

I always but at Harvey and their extra cover looks after u well. all these years they have been good at service. I recently bought a fridge their service have to

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHorsham
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Electronics & Computing Shops

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Beck Y.
Beck Y.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Loyal to Harvey

published

I always do my product and price research online before entering the store. I have purchased thousands if dollars of stock through Harvey Norman in Preston. I am always happy with the speed of service, stock availability and discounts they provide. Warranty claims have also been really easy too.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationPreston
Product PurchasedSamsung tablet
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Belle G
Belle GSouth East Queensland, QLD
  • 2 reviews

Service Centre support

published

Returning a product under warranty was easier than expected and communication was continual throughout the process of a warranty fix. Despite a long turn around period, the staff were helpful

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationIpswich
Product PurchasedMicrosoft Surface Laptop 2 128GB/Intel Core i5 - 8GB
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Lyn .S
Lyn .Sasked
1 answer
Garry Watkins
Garry Watkins

I don't know if "horrible Norman" does bpay but I just wouldn't even shop with them. An extremely unethical business!

Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

See all Harvey Norman Retail Stores - Electronics questions

Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

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