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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,593 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Harvey Norman

Reviews

  • Product Quality
    2.8 (4)
  • Return Claim MadeYes (2) · No (1)
  • Warranty Claim MadeYes (4) · No
  • Customer Service
    3.8 (4)
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With a bit of trouble came through with my claim.

published

If you have to get an assessment done on a faulty item make sure the person doesn’t put the word “broken” in the assessment as it will be possibly assumed you broke it not that the item is just not functioning.

Product Quality
1/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman Rothwell
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Cassie H
Cassie HPerth, WA
  • 4 reviews
  • 1 like

forced to purchase extended warranty

published

I am so sick of spending thousands of $$ on essential appliances and electrics (eg fridge, dishwasher, washing machine) for them to only last a couple of years. Basically forced to purchase the extended warranty for peace of mind which is ridiculously overpriced and costs 30% or more of the actual item price. Shouldn't have to pay that amount of money just to ensure a $1000++ purchase lasts more than 1-2 years.

Product Quality
2/5
Customer Service
2/5
Incentivised Review No
Warranty Claim MadeYes
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rejo g.
rejo g.
  • 2 reviews

Excelent

published

I always but at Harvey and their extra cover looks after u well. all these years they have been good at service. I recently bought a fridge their service have to

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHorsham
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Belle G
Belle GSouth East Queensland, QLD
  • 2 reviews

Service Centre support

published

Returning a product under warranty was easier than expected and communication was continual throughout the process of a warranty fix. Despite a long turn around period, the staff were helpful

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationIpswich
Product PurchasedMicrosoft Surface Laptop 2 128GB/Intel Core i5 - 8GB
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Questions & Answers

Lyn .S
Lyn .Sasked
1 answer
Garry Watkins
Garry Watkins

I don't know if "horrible Norman" does bpay but I just wouldn't even shop with them. An extremely unethical business!

Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

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Harvey Norman Retail Stores - Electronics

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