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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,520 reviews · View Statistics

Reviews

  • Product Quality
    3.8 (8)
  • Return Claim MadeYes (1) · No (7)
  • Warranty Claim MadeYes (1) · No (7)
  • Customer Service
    3.5 (8)
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hema t.
hema t.Sydney, NSW

Price Ok, Service Not Ok

published

Recently visited Moore Park Store. Bought two products, wanted to buy 2 more but customer service was not ok. They could be more helpful.

Product Quality
Customer Service
SavyChap
SavyChapSydney, NSW

Difficult to deal with and a returns policy that is just ridiculous!

published
Product Quality
Customer Service
Kurt
KurtSydney Surrounds, NSW

Long wait

published

Waited around 15 minutes to be served by someone. Eventually I was assisted and the assistance was fantastic from that point onwards. Friendly and helpful staff. Would definitely go back for any electronic needs.

Product Quality
Customer Service
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Paige C.
Paige C.
  • 4 reviews
  • 1 like

Knowledgeable and friendly staff

published

Staff at the store was approachable ,e and friendly, answered any questions or concerns that I had in relation to recent laptop purchase. Downside was the amount of upwelling that went on until I could take my item to the register. Other than that was great service and great products

Product Quality
Customer Service
Harold Bish
Harold BishNicholls 2913, ACT

all round good but expensive

published

i love coming here its a great shop, the staff are always good and the range is great but the prices are what kills me. i get confused when prices are 20% others.

Product Quality
Customer Service
Related Articles
Previous

Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
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TLee
TLeeVictoria
  • 5 reviews

Went to buy an iphone with cash but couldn't

published

I went to my local harvey norman and asked if i could purchase an iphone with Cash and they said no! i had to be on a plan if i wanted an iphone! this is silly

Product Quality
Customer Service
Kenrick. C
Kenrick. C
  • 4 reviews

LG OLED TV B8 65 inch

published

Good TV with great quality and harvey norman was the cheapest at the time, customer service from the assistant was professional. Although delivery 5 mins down the road was a bit expensive.

Incentivised ReviewNo
Sjt85
Sjt85Victoria
  • 3 reviews

So pushy to sell extended warranty even after telling them no 3 times.

published

Had to deal with a salesperson that had no clue about computers, who was extremely pushy in selling a more expensive laptop and also adding an extended warranty. Think we said no thanks about 3 or 4 times before get annoyed with the salesperson.

Product Quality
Customer Service
Muckypup
MuckypupBalcatta
  • 4 reviews
  • 2 likes

Harvey Norman wow!

published

Bought a few products from this store. Had to take them back multiple times. Only for them to run out of the replacements. Had 3 replacements and each replacement was faulty. Eventually the ultimate decision from the store was to give me a refund. They didn't even bother to swap for another product.

1 comment
Harvey Norman
Harvey N.Harvey Norman
Electronics & Computing Shops

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HarryGopal
HarryGopalLaunceston, TAS
  • 10 reviews
  • 10 likes

Ipad buying experience @ HN

published
2 comments
Harvey Norman
Harvey N.Harvey Norman

Hi Harry, I'm so sorry to hear about this. Please send us the details here: http://www.harveynorman.com.au/contact-us/ and we'll have this escalated to the store proprietor. Regards, Lynda - HN Customer Service

HarryGopal
HarryGopal
Dianne
DianneNorth-West & West coast, TAS
  • 6 reviews
  • 4 likes

Good Service except didnt tell me no longer has a DVD/CD component on laptop

published

It was easy to locate what I wanted but I was asked to purchase product care. I kept saying no and I am disappointed I was not made aware there was no DVD section on my new laptop even though the salesmen wanted to sell me Norton Security which has a CD to install the security

1 comment
Harvey Norman
Harvey N.Harvey Norman
Harry
HarryBurnie
  • 2 reviews

Love my new LG smart TV

published

Great 65” LG tv, happy with product and easy set up, fantastic brand that I keep getting each time I consider my options, never dissatisfied.
sales staff quite rude, have been before on a number of occasions, poor customer service, felt like it was a hassle to purchase or inconvenience.

1 comment
Harvey Norman
Harvey N.Harvey Norman

Hi Harry, Thanks for taking the time to share your feedback with us. Have a great day. Lynda - HN Customer Service

Troy
Troy
  • 3 reviews
  • 2 likes

Worst Delivery Service

published
1 comment
Harvey Norman
Harvey N.Harvey Norman
Liam D
Liam DAU
  • 42 reviews
  • 21 likes

Beware of the strict returns policy

published
1 comment
Harvey Norman
Harvey N.Harvey Norman
Reno Hawa
Reno HawaAU
  • 2 reviews
  • 1 like

The good product but I just had little problems with the handle

published

The price was reasonable. And the delivery was good on the time they give me a phone number for the company

1 comment
Harvey Norman
Harvey N.Harvey Norman

Hi Reno, Thanks for taking the time to share your feedback with us. Have a great day. Lynda - HN Customer Service

Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

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Questions & Answers

Lyn .S
Lyn .Sasked
No answers
Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

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Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

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