Harvey Norman Retail Stores - Electronics

I bought a Dimplex Kenton electric fireplace from QV store Melbourne.
I'm not happy with my purchase.
The sales person was ok for first time but almost refused to take a responsibility after i received dameged item.
As soon as i received it i've noticed that it wasn't in good condition. It looks like refurbished or returned one.
Anyway one of braket in the backside in between heater and firebox has been broken and firebox also dameged too.
And i reported it to the sales person straight away but i was told that it isn't major issue and they...

I bought a lg $1200 they send out wrong one got it replaced 1 year later broke down they not help full .they are bad

I received a very expensive gift for Christmas present. Stopped working after 6 months. Store said they couldn’t give me a refund or exchange it as I had to go through the manufacturer. The manufacturer said it was up to the store. Felt like the manager and store assistant role played how they were not to blame & nothing they could do. All rehearsed & so fake. I would never purchase anything from Harvey Norman Joondalup again. I have never posted a review before but I am furious about the way I have been fobbed off. As a point of comparison my son had n issue with his laptop and JB-Hifi were brilliant. They will be my go to for electrical items from now on.

I will state facts as not to be deleted.
I was lied to in the store from the beginning of the sale.
Waited until I paid IN FULL to tell me there is zero in stock & I couldn't take the display. But I could organise a credit if I've changed my mind (within minutes of taking my payment).
They then offered free delivery, which was never documented.
So, I pick it up & move on.
The tv brokedown, in April. Luckily I bought a full replacement warranty!
The total amount I paid was $1150. Apparently the tv was only $967. The rest was warranty costs, whic...

Recently visited Moore Park Store. Bought two products, wanted to buy 2 more but customer service was not ok. They could be more helpful.

Purchased this floor cleaner On the 13th August 2020 from Harvey Norman And had nothing buts problems with the roller coming off all the after about 15min continuous use. Called up Harvey Norman and they suggested going to Karcher service direct. On 2 September 2020 we went to the Karcher Service at Acacia Ridge and informed the person to assist. We showed him the video we took of the issue. The service agent was very defensive, rude and arrogant and refused to take the product in for service. He claimed he had the same product with the same is...

The customer service was... mediocre, nothing to complain about too much. But the products. Good lord. I've bought about 5 laptops from them and each one lasted max 1 year, and all of those I had to return for horrible quality. Strongly recommend against buying any electronic gadgets here, it's not worth your time or money. Would give 0 stars if I could.

3rd laptop HP having issues within 4 months service ok, Midland store Management just not interested, just walked away, with embarrassment. I was calm walking in about 10 minutes the crap came good and thick, we are this and we are that, this laptop this.. etc you get the Message...

Returning a product under warranty was easier than expected and communication was continual throughout the process of a warranty fix. Despite a long turn around period, the staff were helpful

I keep buying from this company as it is the only option in my rural area. I have to return items for warranty or refund. They have never actually honoured a warranty. Pathetic quality goods.