Reviewer Photos & Videos
Superb after sales support
After purchasing a Microsoft Surface Laptop in 2017 the extended warranty has ensured the laptop continues to perform brilliantly. I cannot recommend higher the after sales support process and customer support provided by Harvey Norman.
- Retail Stores - Electronics
Won't be customer anymore
I bought a Dimplex Kenton electric fireplace from QV store Melbourne.
I'm not happy with my purchase.
The sales person was ok for first time but almost refused to take a responsibility after i received dameged item.
As soon as i received it i've noticed that it wasn't in good condition. It looks like refurbished or returned one.
Anyway one of braket in the backside in between heater and firebox has been broken and firebox also dameged too.
And i reported it to the sales person straight away but i was told that it isn't major issue and they...
Terrible customer service
I purchased a fridge, washer and dryer from Mohamed R at Maribyrnong in January 2022. On 15 January the goods were delivered with the fridge arriving with dents in the doors. I immediately contacted Harvey Norman and was assured the issue would be rectified with a replacement provided. I provided all requested documents the same day. I did not hear anything further until 15 March when I contacted Harvey Norman to follow up what was going on. On speaking to Mohamed he was incredibly rude advising 'it was my fault that the doors needed to be repl...aced as that was what I requested' and everything was delayed due to COVID. To say I was stunned at his response is an understatement. I fail to see how it is an issue that I have requested that the faulty product that he sold to me was replaced is not a reasonable requests. Mohamed is all too quick to take your money however once done he could not care less about after service. I will never be purchasing from this company again and I would recommend you look elsewhere as when things go wrong, due to their negligence, no assistance will be offered.
I bough a smartphone in store, the salesman offer me an PRODUCT CARE said it ll cover crash screen, which is $180 apx. then when my phone has crashed screen an I call them, they keep saying they don't cover this issue, it's not their fault even when their salemen was misleading and lying to me.
tbh, I won't pay $180 for this insurance in the first place if it dosen't cover what I need (comparing to JB HIFI stand insurance only $25)
then I call their company line directly, they say the same thing again and make even more excuses try to get away ...
Harvey Norman Joondalup - Electronics
I bought an ASUS modem from HN-Joondalup which stopped working during the 3 year guarantee period.
I took it to [Name Removed], the manager of the electronics shop on 15 January 2022. All [Name Removed] was interested in is referring me to ASUS and telling me what the minimum Aus Consumer Law requirements are. It is now 3 weeks since the modem was given to [Name Removed] at HN - Joondalup and he is still not able to tell me exactly when I will get my replacement modem - not good enough!
Shop elsewhere for electronics if you want peace of mind after sales service - not at Harvey Norman Joondalup.
Avoid like it’s covid
Brought a laptop for a colourblind child on the manager’s recommendation, it is not suitable and manager is refusing refund would HIGHLY avoid buying anything from Harvey Norman , it’s a trip to fair trading and a court claim for a refund .
Horrible customer service by Melbourne central franchise owner
The franchise owner of Harvey Norman Melbourne central is horrible! He refused to refund me for a faulty cable despite the fact that this cable has countless of bad reviews online and on their own website. He had a really bad attitude all the way through and refused to even look at what I was referring to. In fact, his employee promised me when I bought the cable that if it was any issues at all then I would be able to get a refund. When I explained this to the owner he said I shouldn’t have bought it from the start! What?! How can he possibly ...say that, implying that I can’t trust his own employees! This is simply not how customer service works anymore! After 15 minutes of intensive argument he finally refunded me for the cable but with a really bad attitude all the way through. Horrible! Can’t believe it!
- Retail Stores - Electronics
LG 470 liter fridge
I bought a lg $1200 they send out wrong one got it replaced 1 year later broke down they not help full .they are bad
Role Playing & blame game
I received a very expensive gift for Christmas present. Stopped working after 6 months. Store said they couldn’t give me a refund or exchange it as I had to go through the manufacturer. The manufacturer said it was up to the store. Felt like the manager and store assistant role played how they were not to blame & nothing they could do. All rehearsed & so fake. I would never purchase anything from Harvey Norman Joondalup again. I have never posted a review before but I am furious about the way I have been fobbed off. As a point of comparison my son had n issue with his laptop and JB-Hifi were brilliant. They will be my go to for electrical items from now on.
Lenovo laptop not without issues
First Lenovo laptop purchased was impossible to use. After returning it 3 times the technician discovered it was missing the motherboard. Laptop replaced, the next one much better but does tend to freeze quite regularly and have to take it in for technical help already.
- Retail Stores - Electronics
Great After Sales Support and Customer Service
Since April 2021 I have purchased two TV's that unfortunately had manufacturers faults simply as a result of bad luck!
Samsung are incredibly painful to deal with in regards to warranty claims so I appreciate the Harvey Norman Booval TV sales team assisting with the process. This was for a faulty power board on a Samsung TU8000 75" TV purchased online. Harvey Norman Booval were my local store to contact about the warranty claim.
My LG OLED TV was price matched after purchase, within 7 days as it went on sale elsewhere. After a few days it dev...eloped a line down the centre of the screen. The fault was resolved within hours of reporting it to Harvey Norman Booval and I received a replacement TV the following day! This was for an LG 48" C1 OLED TV. Overall I am thankful for the TV sales team at Booval in regards to their after sales support. As a customer who's purchased a lot of products at this store and Harvey Norman Online, I am happy to recommend Harvey Norman to others.
LIE, BUY & BOOTED
I will state facts as not to be deleted.
I was lied to in the store from the beginning of the sale.
Waited until I paid IN FULL to tell me there is zero in stock & I couldn't take the display. But I could organise a credit if I've changed my mind (within minutes of taking my payment).
They then offered free delivery, which was never documented.
So, I pick it up & move on.
The tv brokedown, in April. Luckily I bought a full replacement warranty!
The total amount I paid was $1150. Apparently the tv was only $967. The rest was warranty costs, whic...
Bad customer service dealing with iphone repairs/replacement
Took 4 weeks to replace my iphone! ? Harvey Norman senior management need to train their staff in customer service and get back to client when they say they will! Client should not have to phone constantly to get updates on service.
With a bit of trouble came through with my claim.
If you have to get an assessment done on a faulty item make sure the person doesn’t put the word “broken” in the assessment as it will be possibly assumed you broke it not that the item is just not functioning.
I never perches anything from Harvey Norman anymore
I have disappointed with the customer service, they don’t have no information about their products and I will never go back there and perches anything from them, they could not solve my problem and didn’t care about their costume, and I have been purchasing 33 years from them but could not help me. So disappointed and disgusted with them.
Questions & Answers
Get an answer from our members and Harvey Norman representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.