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Harvey Norman Furniture Physical Store

Harvey Norman Furniture Physical Store

2.2 from 738 reviews

Reviews

(145)
(51)
(31)
(72)
(439)
  • Product Quality
    3.1 (89)
  • Return Claim MadeYes (15) · No (80)
  • Warranty Claim MadeYes (11) · No (76)
  • Product Appearance As advertised (62%) · Not as advertised (38%)
  • Customer Service
    2.6 (94)

Reviewer Photos & Videos

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Jasmine

JasmineNorthern Region, NSW

  • 3 reviews

Love my new lounge!

published

We are so happy with our new lounge. Fits perfectly in our home. Thank you to Alan who was lovely and helpful and made our experience a please thank one

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Kapil

KapilSouth East Queensland, QLD

  • 5 reviews

Even if they give you for Free DO NOT TAKE

published

I purchased a recliner, the delivery person had an argument overtaking the box inside of the room when I insisted to talk to the store, he started abusing and the conversation went into a physical scuffle, the worst part is Harvey Norman's customer service, they are rats, they did nothing, kept promising and not even a single person called.

This is a company with ZERO customer service, all the stores are a franchise, they do not care how you get treated.
Even if the store staff insults you, the delivery people abuse you and bash you.
Trust me, they are useless, I would pay more even if I have to, to buy from another store, but not from them.
Not anymore. I hope your store closes down, you get into losses, your business finishes.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWestfield Garden City
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Eagles181

Eagles181Mid North Coast, NSW

Quality Control Non-Existent

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPort Macquarie
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Joseph

JosephMetropolitan Adelaide, SA

  • 4 reviews

Quality furniture

published

If you want to buy elegant, stylish and quality furniture, pls like me, choose Harvey Norman!
Never regret to buy Harvey Norman furniture!
I bought sofa $2870, study desk$328.
Customer service is 100% happy, nothing to worry.
I wait 8 weeks to get my Furniture’s.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Debbie B.

Debbie B.South East Queensland, QLD

  • 5 reviews

Oxley store

published

Roger was so helpful in the furniture area of the Oxley store when buying our new lounge. he has kept us up dated on how the lounge is going time wise for delivery

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOxley
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Kathy29

Kathy29

  • 4 reviews

Damaged Furniture

published

Takes 3 months to receive dining table, chairs and buffet. Once delivered, the doors on the buffet which comes fully assembled don't align. Can't affix frame to one of the chairs because the holes don't line up. Harvey Norman will "arrange" someone to have a look but can't give a date. Apparently waiting 3 months isn't long enough, they have their money now. Complaints department don't ring back. So much for good quality furniture and customer service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
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Cheryl

CherylSouth East Queensland, QLD

  • 3 reviews

Lounge quality

published

The back pillows of the Pemberton Lounge are very poor quality. Within 4 months we found them collapsing. A specialist came out and said we just need to keep puffing them up. Problem is puffing them up doesn't bring them back to shape. The pillows need a foam insert wrapped with dacron.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHarvey Norman Bundall
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Siva

SivaGreater Melbourne (Outer), VIC

  • Verified customer

Worst ever customer experience

published

I bought a furniture from Springvale shop for $5700.
Worst ever experience during delivery, the delivery team was abusive and threatening. They damaged my property which is newly built and 2 months old. Shop was helpful, they tried to pass the blame to the delivery company but in my view Harvey Norman should own yo help me.

I bought few products from Plush.. they were the best..
I never buy from Harvey Norman again

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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Trish Tobey

Trish TobeyHunter Region, NSW

Outdoor Furniture

published

Another great purchase from Harvey Norman Maitland. I recently purchased an outdoor setting to add to my Harvey Norman purchase list. Special thanks to Sammy for securing the deal. I was delighted to deal with Sammy again. I found her to be very efficient, happy & a joy to deal with. Her product knowledge was great! Well done to Sammy & again thank you Harvey Norman for stocking top quality products. Definitely be back, top store

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaitland
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Awad

AwadPerth, WA

  • 2 reviews

Excellent Customer Service

published

I have bought a couple of things at Harvey Norman - Cannington store and never had an issue except for one mattress that was delivered with a few marks. I contacted the store and they responded to me positively with an option of having it swapped right away. The next day I received an SMS with the delivery window and here I go, by end of the day I have a new mattress and all good. Highly recommended.

Tracy-Lee, thanks you! :)

Customer Service
Product Quality
Store LocationCannignton
Matt Nicholson

Matt NicholsonSouth East Queensland, QLD

  • 7 reviews

Gangsters

published

Spent over $10000 kitting out my new place and was treated pretty poorly just rude and huddled together like they were hustling me even know I went there to spend the money I made clear I want all these item's from one store and delivery asap. Just left feeling like they were untrustworthy

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Milly02

Milly02Hunter Region, NSW

  • 18 reviews
  • 2 likes

This lounge suite is perfect

published

I bought this suite without seeing it made up in the twill material I chose and had to rely on the Salesman, fortunately it was perfect. The delivery people brought it in and assembled it for me.
It is the Gaucho setting with reclining seats and is very comfortable.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLake Haven
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Christy Boyle

Christy BoyleMid North Coast, NSW

Stay away from the Port Macquarie Store

published
  • +3
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPort Macquarie
See all answers
johnli.ykl

johnli.yklSydney, NSW

A racist company should go broke

published

During coronavirus outbreak, your furniture department had A very unfortunate message sent out to the public regarding to Chinese made products, how about stop selling all Chinese products immediately! As one of your regular customer, I will stop shopping with you from now. OK, you apologized, I will not return in two years then. I think JB HIFI, DAVID JONES, BING LEE will thank you for being a dumb racist!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
Ros Holden

Ros HoldenSydney, NSW

  • 6 reviews

Excellent and reliable service

published

Always happy with the service and efficiency of Harvey Norman Caringbah. Also they offer up to 60 days interest free on large purchases. The staff are well trained to be friendly and helpful. Thank you Harvey Norman

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah
See all answers
Furniture Shops

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Rubbish quality

published

Bought an office desk, easy purchase and ok selection. However this is what they deemed acceptable for wood finishings.
Wood filler all over the legs and support beams. The largest one being12x4 cm on a piece that will be seen daily.
So now we have to wait while they investigate the quality and determine if we can return it for an exchange. Cheers Harvey Norman furniture I now have this taking up room until you sort it out (7 working days at least). Here's a solution, let me take it back and give me a new one.

Customer Service
Product Quality
Warranty Claim MadeYes
Nino N.

Nino N.

  • 2 reviews

Unbelievable delay boximg day purchase

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale store
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John

John

  • 3 reviews

Cheap but dangerous product

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWaurn Ponds
See all answers
Kuldeep S.

Kuldeep S.South East Queensland, QLD

Very rude service

published

The sales person was so rude. When we advised that Tony, you are arguing with us and we feel it rude. Then he said that we can complain who ever we like. I know my complain won't make any difference on his job, but Harvey Norman lost $9,200.00 business from my family on that day because of his rude behaviour.
Good luck for future Harvey Norman
Thanks
Regards,

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Peanuts

PeanutsWestern Australia

  • 9 reviews

Outstanding service and product.

published
Page 1 of 37

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Questions & Answers

Michelle K.

Michelle K.asked

Can you return a lounge suite if it is to big

3 answers
Michelle K.
Michelle K.

Is that no or yes

Fired Up
Fired Up

Why would the public know ?

george
george

I dont why you would be asking here for. the logical thing to do would be to ask the store

Ken S

Ken Sasked

Is all Harvey Norman bedroom furniture complete for pick up or is it flat pack

2 answers
ben dover
ben dover

Ask the store if you want the correct answer

Fired Up
Fired Up

Why ask here when you could ask HN directly

nitika a.

nitika a.asked

My order hasn't been delivered after 9 weeks... I am tiered waiting and want to cancel it now. What are my options ?

5 answers
Katriona
Katriona

You need to talk to them about the delay and find out if they are waiting on the product to be delivered to them to on deliver to you. They may have it stuck on the dock. You would be entitled to cancel I am sure but then you may have to wait a while for your new order. Talking to them would be the best resolution

nitika a.
nitika a.

Will I get my deposit back? Or they are entitled to deduct 20%

john smith
john smith

The logical thing to do would be to contact the store asking here wont give you the answer

Get an answer from our members and Harvey Norman representatives

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