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Harvey Norman Furniture Physical Store

Harvey Norman Furniture Physical Store

2.2 from 695 reviews

See the Best Furniture Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
131
4 star
51
3 star
30
2 star
68
1 star
415

Gilles

GillesGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • Verified customer

Excellent Service

published

Great thank to Tilak from MARIBYRNONG Store he sold us a dining set on a great deal he knows how to talk to buyer and work his magic. Keep up the good work mate

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMARIBYRNONG HIGHPOINT
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Mandy

MandySouth East Queensland, QLD

Electric bed.

published
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNoosaville 4566 QLD
Lisa K.

Lisa K.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Disappointed with Leather sofa

published

Leather sofa has started to fall apart after 6 months. Stitching on arm rest fraying, reclining mechanism is broken. Found a better sofa for $600 cheaper to replace it. HN staff did not care - poor service.

Product Quality
Return Claim MadeNo
Zeeshan

ZeeshanSydney, NSW

  • 3 reviews

Beware! for new customers

published

I bought sofa, took 5 months for delivery. Customer service is not professional. Lengthy process and now waiting for a warranty claim resolution for furniture used only for 5 months
Raised concern to head office, but literally, no one cares

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationAuburn
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Worst experience - carpet

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMoore Park
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Mani

ManiSydney, NSW

Abused by delivery driver

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWilley Park
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Winja

WinjaHunter Region, NSW

  • 4 reviews
  • 1 like

Cheap plastic not fantastic..Jerry Harvey shame!

published

Purchase the Fraser 5 piece setting from Harvey Norman.
Looked great in store and great price! So we thought :( Boxes arrived for assembly after being sent to wrong address! Screws too short to assemble the item. Assembly not for the faint hearted. Had to use our own longer bolts. Will need to purchase longer bolts yourself to assemble. PVC wicker coming apart before even assembled. PVC is held with tiny cheap pins..cheap and nasty item :( Buyer beware do not purchase.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHarvey Norman Rutherford
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Nicole

NicoleCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 2 likes

Appalling customer service and poor quality furniture

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBallarat
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Mani

ManiVictoria

Dillon couch

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing
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Muhammad I. Khan

Muhammad I. KhanPerth, WA

  • 2 reviews
  • 1 like

Regrets Regrets and Regrets

published

I ordered a pricey Leather Lounge with 14 weeks ETA delivery which commenced mid of July 2019. Now it's 3rd of Sep and I have no clue where my lounge is. Every time I am close to ETA they ask 2 more weeks for delivery. I paid full price upfront at store in advance and had no idea where I am falling. Lost the charm of putting new lounge in my new house which is not that new anymore.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Cannington
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Leanne

Leanne

  • 2 reviews

Poor Quality Leather Lounge

published

Purchased a corner leather lounge from Harvey Norman Carindale 4 years ago and the leather is cracking in the same place on both of the recliners. I chose to shop at Harvey Norman because I believed that they sold superior products to other stores. Obviously I was wrong and I do not want others to make the same mistake. Higher prices does not mean better quality.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCarindale
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Alex

AlexPerth, WA

  • 6 reviews
  • 1 like

Awesome Customer Service

published

I was looking for an additional sofa for my mother, she did want a matching chair so I visited HN Midland WA and the Sales Representative was very attentive, as there were previous purchases from this store We received a very generous discount without asking however I was more impressed with the Sales Representatives positive and genuine attitude.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMidland WA
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David

DavidGreater Melbourne (Outer), VIC

Great Customer service

published

We went into Watergardens Harvey Norman looking for a couch , we met Ohran and he found a couch for us and it was perfect, we had been to a few stores but none were as helpful and accommodating, we will surely Be back.
Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWatergardens Victoria
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Very bad quality and customer services

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAuburn
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gregnles

gregnlesSouth West, WA

  • 7 reviews

Great lounge

published

Great product. Helpful staff who price matched for us. Lounge suite was delivered on time and very well packaged. We were also able to take packaging back to the store for recycling

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationMandurah
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cakie

cakieGreater Melbourne (Outer), VIC

  • 2 reviews

bed delivery

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationhighpoint west
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RHONDA R.

RHONDA R.Greater Melbourne (Outer), VIC

  • 2 reviews

Lounge Suite

published

Purchased Corner Modular. When it arrived it felt very soft and saggy nothing like we saw in the Store. Called Harvey Norman and the Manager of that particular Department and one of his workers came out within a few days to inspect. Straight away they agreed with us and the whole amount was refunded back to us. Service outstanding and would not hesitate in purchasing from them again due to their after sales service.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationThomastown
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Louise

LouiseSydney, NSW

  • 4 reviews
  • 3 likes

I love it

published

A large variety of quality furniture. A good selection. I end up hours in these shops. So much to see. Great chairs beds mattresses. A budget for everyone which is great.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
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peter

peterMetropolitan Adelaide, SA

  • 2 reviews

good service and civility

published

have had the pleasure of being treated with respect and not been treated as an idiot when asking questions that were of concern to me. store are spacious and easy to negotiate ; the negotiations were settled and everything was reiterated so there was no confusion on both parties,a very pleasant outcome,highly recommended.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMunnoparra south Australia
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Stephen

StephenGreater Melbourne (Outer), VIC

  • 2 reviews

The value of a good sales person

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHarvey Norman Maroondah Hwy Nunawading Victoria
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Page 1 of 35

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Questions & Answers

Ken S

Ken Sasked

Is all Harvey Norman bedroom furniture complete for pick up or is it flat pack

2 answers
ben dover
ben dover

Ask the store if you want the correct answer

fred f
fred f

Why ask here when you could ask HN directly


nitika a.

nitika a.asked

My order hasn't been delivered after 9 weeks... I am tiered waiting and want to cancel it now. What are my options ?

5 answers
Katriona
Katriona

You need to talk to them about the delay and find out if they are waiting on the product to be delivered to them to on deliver to you. They may have it stuck on the dock. You would be entitled to cancel I am sure but then you may have to wait a while for your new order. Talking to them would be the best resolution

nitika a.
nitika a.

Will I get my deposit back? Or they are entitled to deduct 20%

john smith
john smith

The logical thing to do would be to contact the store asking here wont give you the answer


Mary H

Mary Hasked

I bought a lovely sofa from EOFY sale in Cannington. Was delivered last week. No problem there. However it is just too big in the small living space I have. I have not used it at all. Can I return for a refund.

1 answer
tony
tony

ask the store


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Details

CategoryShops, Physical Shops and Furniture Shops
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