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Harvey Norman Furniture Physical Store

Harvey Norman Furniture Physical Store

2.2 from 720 reviews

See the Best Furniture Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(138)
(51)
(31)
(69)
(431)
  • Product Quality
    3.0 (71)
  • Return Claim MadeYes (12) · No (67)
  • Warranty Claim MadeYes (10) · No (60)
  • Product Appearance As advertised (60%) · Not as advertised (40%)
  • Customer Service
    2.6 (76)

Reviewer Photos & Videos

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Kuldeep S.

Kuldeep S.South East Queensland, QLD

Very rude service

published

The sales person was so rude. When we advised that Tony, you are arguing with us and we feel it rude. Then he said that we can complain who ever we like. I know my complain won't make any difference on his job, but Harvey Norman lost $9,200.00 business from my family on that day because of his rude behaviour.
Good luck for future Harvey Norman
Thanks
Regards,

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

Peanuts

PeanutsWestern Australia

  • 9 reviews

Outstanding service and product.

published

The salesman has no idea

published

The salesman said the product will need no construction. The box arrived and we opened it- only to find a number of parts and screws for us to put together.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
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costly mistake

costly mistakeMelbourne

  • 12 reviews
  • 2 likes
  • Verified customer

Don’t believe the sales pitch

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHarvey Norman in Bundall
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Ripped us off!

published
Product Quality
Customer Service
Store LocationAuburn

Adam Currell

Adam CurrellHunter Region, NSW

Sleepmaker - 4.5years old - slumping middle - HN useless

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationHarvey Norman Rutherford
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Julie

JulieRichmond-Tweed, NSW

Have not got it yet, has been 11 weeks

published
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBallina

Deejee

DeejeeSouth East Queensland, QLD

  • 2 reviews

PU leather sold as genuine leather

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRothwell
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  • Verified customer

Defective Furniture and TERRIBLE QC process

published
Product Quality
Customer Service
Product Appearance Not as advertised
Store LocationHarvey Norman Fyshwick
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Joey

Joey

  • 4 reviews
  • Verified customer

Good Quality Furnitures

published

Very organized displays. Sales reps are very helpful everytime i go there to check on products. They can give suggestions and can work out best price for you. Promotions are always there and most of the time is very tempting to buy.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationFountain gate
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The reviewer stated that an incentive was offered for this review


storm102chaser

storm102chaserGreater Melbourne (Inner), VIC

  • Verified customer

Terrible delivery service and damaged my wall

published

I ordered a modular sofa over $2,000 and paid for delivery + installation. The delivery guys were rude and careless and damaged the staircase wall while bringing the boxes in. Also did a very bad job in installation and the sofa wasnt fixed properly, now the connections hanging on one bolt instead of two.
I rang the store I purchased, and they gave me an email address, when I wrote to that email no one replied over a month now. Really disappointed about the customer service and care of Harvey Norman.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
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Synargy.com.nz lounge Axel Lou at Harvey Norman

published
Product Quality
Warranty Claim MadeYes
Store LocationHarvey Norman Orange Grove Rd, Liverpool

Shipar

ShiparSydney, NSW

  • Verified customer

Terrible Customer Service- rude and unprofessional Store Manager

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCASTLE HILL, NSW 2154
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Naomi

NaomiHunter Region, NSW

  • 4 reviews

Happy to sell you an expensive lounge from a dodgy manufacturer and no customer service

published

We bought an expensive leather lounge 18 weeks ago from Harvey, from the moment it arrived it was wrong, no real customer service, 8 weeks later the manufacturer comes out and says its our carpet, even though a spurt level shows our carpet is level, they want to send us some blocks of wood to sort out this expensive lounge, when we got upset, they are now sending another guy out with more bs! Shame on you

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBennett’s Green
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Shame on you Harvey Norman!!!

published

This was the worst shopping experience ever. Total lacking of customer service, they just dont care once you have ordered and paid. Late delivery, no communication, no information, no one gives a damn. Never again Harvey Norman. You have just lost another customer.

Customer Service
Store LocationHarvey Norman Osborne Park
Miles

MilesSydney, NSW

Shame on you Harvey Norman Caringbah

published

Bought outside fridge with the bench back in September 2019. Promised will arrive in 4 weeks time. Called on 17th of November that has arrived finally?!?!?!?
I asked to get some sort of reimbursement like free delivery because of the long wait. Delivery promised and organised for 21st of Nov.
Called in the morning that delivery is on the way in next few minutes I asked for 10-15 wait because of the traffic got abused over the phone told not to be smart and so on. There was a change to be given back $26.00 not a word mentioned from delivery guy that he is going to give it or not. Put the money in his pocket and left without saying anything.
Wow it looks like tip these days are non negotiable its a must
Never again HARVEY NORMAN CARINGBAH

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

CPR

CPRPerth, WA

Horrible customer service

published

Horrible customer service and relation and definitely poor in communication. Very poor training of the staffs. They do not even bother to reply to written complaints.Never again Harvey Norman. Do not take customers for granted.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Barbara Slovac

Barbara SlovacSydney, NSW

  • Verified customer

Late delivery and lack of communication

published

I bought a matters on 3th of November in Harvey Norman located at Supacenta Kensington NSW, and the seller said they should deliver on next Saturday on 9th. So I didnt work on Saturday waiting for the deliver and until now I havent got any contact from them. My husband called them on Sunday asking about, and they said they would call us on Monday to book the delivery. I havent heard from them until now. Im very disappointed and frustrated with Harvey Norman service. I would not recommend.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Moore park nsw
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Gerardm

GerardmSouth East Queensland, QLD

NOT HAPPY

published

Bo Janic

Bo JanicMetropolitan Adelaide, SA

  • 2 reviews

Attention to Detail!

published

My husband and I went to Marion Harvey Norman's to look at mattresses etc. We were looked after by a lovely young man by the name of Steve. He was so well informed on all details of mattresses and bases etc. Steve went out of his way to help us with answers to questions we had regarding the beds etc. We would thoroughly recommend Steve to anyone else looking for advice and fabulous service he provided. Thank you again Steve.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMarion South Australia
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Page 1 of 36

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Questions & Answers

Ken S

Ken Sasked

Is all Harvey Norman bedroom furniture complete for pick up or is it flat pack

2 answers
ben dover
ben dover

Ask the store if you want the correct answer

Fired Up
Fired Up

Why ask here when you could ask HN directly


nitika a.

nitika a.asked

My order hasn't been delivered after 9 weeks... I am tiered waiting and want to cancel it now. What are my options ?

5 answers
Katriona
Katriona

You need to talk to them about the delay and find out if they are waiting on the product to be delivered to them to on deliver to you. They may have it stuck on the dock. You would be entitled to cancel I am sure but then you may have to wait a while for your new order. Talking to them would be the best resolution

nitika a.
nitika a.

Will I get my deposit back? Or they are entitled to deduct 20%

john smith
john smith

The logical thing to do would be to contact the store asking here wont give you the answer


Mary H

Mary Hasked

I bought a lovely sofa from EOFY sale in Cannington. Was delivered last week. No problem there. However it is just too big in the small living space I have. I have not used it at all. Can I return for a refund.

1 answer
hammerhead
hammerhead

ask the store


Get an answer from our members and Harvey Norman representatives

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