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Harvey Norman Retail Stores - Furniture

Harvey Norman Retail Stores - Furniture

2.2 from 774 reviews

Reviews

2.2

774 reviews
5
(153)
4
(52)
3
(34)
2
(74)
1
(461)
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$2700 piece of rubbish

published
  • +3
Product Quality
Product Appearance As advertised
Store LocationJoondalup

Poor quality bar stool - Poor reply from customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationSpringvale Homemaker Centre
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Avoid!

published

Bought a sofa from HN and after only 3 months of light usage I can now feel the seat mechanics every time I sit down. The cushion has completely sunk, and it's now uncomfortable to sit for longer than 30 mins, and has no support. Complained to them, and they are only offering a repair, which would leave one one seat out of 4 significantly higher than the other 3. The guy who assess the sofa said the other seats will more than likely go the same way soon enough. This was a €1500 sofa. By refusing a replacement or a refund they are breaching my consumer statutory rights, which they couldn't care less about. I would avoid these crooks at all costs.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTallaght, Ireland
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Loulou

LoulouSydney Surrounds, NSW

  • 2 reviews
  • 4 likes

One rude salesman.....

published

22 hours ago
We visited tonight with the intention of ordering a lounge, and making final decisions on carpets, floorboards and some other smaller items. Our previous experiences here had been good.
We left with nothing, after dealing with one rude sales man. After walking laps of the store looking for assistance, the sales man was rude, dismissive and unhelpful. It only takes one poor staff member to ruin a sale - and he did it in a big way....
We will purchase everything elsewhere, glad we had this experience before we spent the money here.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn
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Tiffany

Tiffany

  • 2 reviews

Brought the Manhattan couch

published

Long story I brought a couch and wrote a review on the Harvey Norman site on the Manhattan mod couch lol Harvey Norman just delete the review if they don’t like like it!

I feel very ripped off.

published

I purchased a $3,000 so called LEATHER LOUNGE suite, after 16 months leather started peeling.
HN say it is fair wear, it is not covered under warranty. Maybe we shouldn't sit on it so we can preserve the leather. I could have purchased one from another retailer without the HN price tag that would have lasted longer than 16 months. As a loyal long time customer of HN I feel very ripped off.
Gerry Harvey maybe you should be more diligent with the quality of goods you choose from your suppliers.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHomemaker Centre Springvale Victoria
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hader a.

hader a.Perth, WA

  • 2 reviews

Products (was expecting Australia made but not)

published

I bought furniture worth of $6000. i was expecting it will be made in Australia but no its manufactured overseas ( the usual place where every thing is coming from) and delivery took 4 weeks.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPerth
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Elizabeth Jan B.

Elizabeth Jan B.

  • 3 reviews
  • 1 like

Cant live without it.

published

I bought a lounge suite over 40 years ago, the quality was excellent. I did not have to assemble it. The delivery was excellent because I lived on the 2nd floor and they were able to get it upstairs without any damage. Their customer service is exceptional. Their range of products is second to non. If I need anything I always go to Harvey Normans. Their prices are fair. Their staff is knowledgeable and helpful and pleasant to deal with.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationElsternwick/ Caulfield Store
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The reviewer stated that an incentive was offered for this review

Justine

JustineMandurah

  • 5 reviews
  • 4 likes

-10 review rate

published

Brought lounge in Mid June, told that it would be 2 weeks, top 3 weeks., before it would be delivered. Went to store today as wanted to find out when it may arrive. The store do not know when it will arrive!! The lounge only has to come 75kms. NEVER NEVER BUY FROM NORMAN HARVEY!

Return Claim MadeNo
Warranty Claim MadeNo
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Olga F.

Olga F.Greater Melbourne (Inner), VIC

Caution: Flat pack furniture must be assembled by customer.

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Jason Li

Jason LiGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 3 likes

Terrible Customer Service from Harvey Norman Nunawading!

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman Nunawading, VIC
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Piyasiri P.

Piyasiri P.South East Queensland, QLD

  • 2 reviews

Harvey Norman Retail Stores

published

Harvey Norman furniture was really helpful. The computer desk I was was looking for wasn't available in their store in Ipswich but they arranged it to be delivered from far north Queensland for me. Thanks guys.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationBooval QLD
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The reviewer stated that an incentive was offered for this review

Nic

NicGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Disappointed with service

published

Can’t describe how disappointed I am with Moorabbin customer service. Never again will I purchase from them. They can’t even return a call or tell me how long my item will be.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
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emilia

emiliaMetropolitan Adelaide, SA

  • 3 reviews

excellent customer service

published

i have to say I love the Harvey Norman store at Munno Parra SA, the staff are very helpful in answering all the questions I had, very pleasant atmosphere, very pleasant shop.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationmunno para SA
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O Rahat

O RahatGreater Melbourne (Inner), VIC

  • 7 reviews
  • 8 likes

Stay away everyone. Would give them minus 5 star if I could.

published

Hi think when it comes to harvy Norman, no one reads the reviews. SO Harvynorman doesn't care about it customers or reviewes. Bought a dining table last year for $1300. I was told its made out of solid wood and engineered wood. After one year (passed warranty period) the table started to swell up. I made a hole with my drill and guess what, it was actually made out of MDF. no hints of wood anywhere. I had to through it out.

I also had issues in the past where the delivery person form Harveynotman installed my waschine machine incorrectly resulting in leakage and property damage. Harveynorman refused to take any responsibility.

So stay away if you are lucky enough to go through all the negetive reviewes Harveynorman has.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationDandenong
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Furniture Shops

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Nadine

NadineNSW South Coast

  • 12 reviews
  • 3 likes

Flat pack furniture now?

published

We purchased quite a few large furniture items when we moved into our newly built home. We have previously always purchased our big furniture and bigger electrical items there.
We were happy with most of our purchases except when it was delivered (for quite a large fee considering how much we spent!) the dining table and matching chairs were flat packed. We were never told Harvey Norman now does flat pack furniture - I could've gone elsewhere and paid half the price. Then the dining chairs all had uneven legs. These were replaced.
A bit disappointed in all.

Bhavin

BhavinSydney

  • 4 reviews
  • 1 like

Terrible Service from Harvey re. Hailebury sofa purchased

published

I bought the most expensive and firm black leather sofa that was available on display, noting i was looking for something that's appropriately firm. We've had it for less than a year and its completely deformed and sinks in. We complained and had some one come out who said that's normal. We've spent decent $ on the sofa and we can't use it, as it ends up with body pain. Extremely disappointing after paying so much, Harvey sold such low quality product. We had also bought extended warranty and they suggested that does not cover sinking it, covers just the leather. Worst experience possible

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationAuburn
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Tracy M.

Tracy M.Mid North Coast, NSW

  • 4 reviews
  • 1 like

Better than previous experiences

published

The staff at Port Macquarie actually approach you and do help. They understood we weren’t ready for the delivery and were happy to hold. We had communicated clearly about this and they listened and helped. The salesman quoted us for a smaller outdoor setting when we asked for the quote on the larger piece setting which did not go down well as we would of bought the similar items cheaper from Amart.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPort Macquarie
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Narelle A.

Narelle A.Mid North Coast, NSW

Australian made but Poor Quality

published

In early February I ordered a small wardrobe at Harvey Norman from an manufacturer in Newcastle thinking Australian made would be better quality than flat pack from China. What a disappointment! It took 4 months to arrive and was bubble wrapped and taped for delivery. When I unpacked it , it was chipped along the bottom and on the doors. The hanging rail was just a piece of curtain rod with 2 tiny plastic clips. Where it had been put together with those clips you find in flat packs, the laminate was cracked. These faults must have been seen by the manufacturer and ignored. What a piece of junk! Cost double what a similar wardrobe at Fantastic furniture was.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTaree NSW
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Steve

Steve

  • 31 reviews
  • 21 likes

HARVEY NORMAN & GoMasterCard Offer fpr 60 months.

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationChadstone, VIC
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Questions & Answers

Bronny bee!

Bronny bee!asked

Retail Stores - Furniture

Hi, I ordered a new “ Beatrice” bed 3 weeks ago, but have just lost my job due to Corona virus. The bed was $1999 and I paid a $400 deposit, can I cancel the order? And will I get any money back?
Thanks.

1 answer
micheal
micheal

contact the store

Michelle K.

Michelle K.asked

Retail Stores - Furniture

Can you return a lounge suite if it is to big

3 answers
Michelle K.
Michelle K.

Is that no or yes

Fired Up
Fired Up

Why would the public know ?

george
george

I dont why you would be asking here for. the logical thing to do would be to ask the store

Ken S

Ken Sasked

Retail Stores - Furniture

Is all Harvey Norman bedroom furniture complete for pick up or is it flat pack

2 answers
ben dover
ben dover

Ask the store if you want the correct answer

Fired Up
Fired Up

Why ask here when you could ask HN directly

Get an answer from our members and Harvey Norman representatives

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