Reviewer Photos & Videos
Even if they give you for Free DO NOT TAKE
I purchased a recliner, the delivery person had an argument overtaking the box inside of the room when I insisted to talk to the store, he started abusing and the conversation went into a physical scuffle, the worst part is Harvey Norman's customer service, they are rats, they did nothing, kept promising and not even a single person called.
This is a company with ZERO customer service, all the stores are a franchise, they do not care how you get treated.
Even if the store staff insults you, the delivery people abuse you and bash you.
Trust me, they are useless, I would pay more even if I have to, to buy from another store, but not from them.
Not anymore. I hope your store closes down, you get into losses, your business finishes.
Quality Control Non-Existent
We recently purchased a dining table, hall table and entertainment unit (manufactured by Claremont) from Harvey Norman at Port Macquarie.
The furniture was reasonably expensive costing about $4,500.
When we received the furniture and unpacked it, we thought it was second hand! While the dining table was OK, the entertainment unit and hall table had heaps of marks and scratches.
To their credit, HN picked them up the next day and arranged replacements.
4 weeks later we received the replacements and were dismayed to find marks and scratches!
If you want to buy elegant, stylish and quality furniture, pls like me, choose Harvey Norman!
Never regret to buy Harvey Norman furniture!
I bought sofa $2870, study desk$328.
Customer service is 100% happy, nothing to worry.
I wait 8 weeks to get my Furniture’s.
Roger was so helpful in the furniture area of the Oxley store when buying our new lounge. he has kept us up dated on how the lounge is going time wise for delivery
Takes 3 months to receive dining table, chairs and buffet. Once delivered, the doors on the buffet which comes fully assembled don't align. Can't affix frame to one of the chairs because the holes don't line up. Harvey Norman will "arrange" someone to have a look but can't give a date. Apparently waiting 3 months isn't long enough, they have their money now. Complaints department don't ring back. So much for good quality furniture and customer service.
The back pillows of the Pemberton Lounge are very poor quality. Within 4 months we found them collapsing. A specialist came out and said we just need to keep puffing them up. Problem is puffing them up doesn't bring them back to shape. The pillows need a foam insert wrapped with dacron.
- Verified customer
Worst ever customer experience
I bought a furniture from Springvale shop for $5700.
Worst ever experience during delivery, the delivery team was abusive and threatening. They damaged my property which is newly built and 2 months old. Shop was helpful, they tried to pass the blame to the delivery company but in my view Harvey Norman should own yo help me.
I bought few products from Plush.. they were the best..
I never buy from Harvey Norman again
Another great purchase from Harvey Norman Maitland. I recently purchased an outdoor setting to add to my Harvey Norman purchase list. Special thanks to Sammy for securing the deal. I was delighted to deal with Sammy again. I found her to be very efficient, happy & a joy to deal with. Her product knowledge was great! Well done to Sammy & again thank you Harvey Norman for stocking top quality products. Definitely be back, top store
Excellent Customer Service
I have bought a couple of things at Harvey Norman - Cannington store and never had an issue except for one mattress that was delivered with a few marks. I contacted the store and they responded to me positively with an option of having it swapped right away. The next day I received an SMS with the delivery window and here I go, by end of the day I have a new mattress and all good. Highly recommended.
Tracy-Lee, thanks you! :)
Spent over $10000 kitting out my new place and was treated pretty poorly just rude and huddled together like they were hustling me even know I went there to spend the money I made clear I want all these item's from one store and delivery asap. Just left feeling like they were untrustworthy
This lounge suite is perfect
I bought this suite without seeing it made up in the twill material I chose and had to rely on the Salesman, fortunately it was perfect. The delivery people brought it in and assembled it for me.
It is the Gaucho setting with reclining seats and is very comfortable.
Stay away from the Port Macquarie Store
Stay away the port macquarie nsw store customer service is disgusting they are rude will not call you back you will be the one who will be calling chasing your itmes I brought the sage range from them in November 2019 on arrival my chairs covered in black mould , tv unit broken sent back fast forward I had my 2nd tv unit delivered to my home an it yet again was broken called up
you can see is broken mould blue marks on back i called an asked the person who was looking after my case 50 mins later i call back an guess who answered the phone who...
A racist company should go broke
During coronavirus outbreak, your furniture department had A very unfortunate message sent out to the public regarding to Chinese made products, how about stop selling all Chinese products immediately! As one of your regular customer, I will stop shopping with you from now. OK, you apologized, I will not return in two years then. I think JB HIFI, DAVID JONES, BING LEE will thank you for being a dumb racist!
Excellent and reliable service
Always happy with the service and efficiency of Harvey Norman Caringbah. Also they offer up to 60 days interest free on large purchases. The staff are well trained to be friendly and helpful. Thank you Harvey Norman
Bought an office desk, easy purchase and ok selection. However this is what they deemed acceptable for wood finishings.
Wood filler all over the legs and support beams. The largest one being12x4 cm on a piece that will be seen daily.
So now we have to wait while they investigate the quality and determine if we can return it for an exchange. Cheers Harvey Norman furniture I now have this taking up room until you sort it out (7 working days at least). Here's a solution, let me take it back and give me a new one.
Unbelievable delay boximg day purchase
We went to Harvey Norman Springvale store on Boxing day and bought a dinining table set and a coffee table for our new town house. We thought we could get these items delivered within a week as we see these items were advertised they are available in warehouse. However, after we decided to buy them and deposite our money ($649 i.e. 25%) they have informed us that there are 5 sets of dining table available and they are not sure we could have them delivered first or we have to wait 2-3 weeks later. As we’d like these items we don’t might to get t...hem delivered a bit late & thought that might due to boxing day rush. However, on 6th January 2020, almost two weeks later we received a call from a sale consultant informing us that the delivery won’t be until 25th January. We’d been a bit surprise but decided to wait for 25th Jan delivery as we don’t want to repeat this buying process again. On 22nd Jan I called the store again to ensure our delivery on 25th as I haven’t heard from them for delivery arrangement as I was suspicious that something is not right as our expected delivery date is coming closer. To our surprise & disappointment, Harvey Norman informed ask that the delivery won’t be untill 25th Feb. We can’t believe they have recorded a note in their system that we are happy to wait until 25th Feb instead of 25th Jan. No one could afford to wait the furniture for two months after the boxing day purchase like that!!! So we had decided to cancel this order and went to Store on Sat 25th. Luckily we’ve seen the same sale man that sold us these items again and he remembers us and recalled our delivery date would be end of January, so he agreed to help us to cancel this order with no penalty. After the cancelation, the store promise me that someone will call me on the next day 26th Jan for a check refund but no one did call me till today 30th Jan, 4 days later then the store promised. So I think I have to call them to chase our refund again today. So we are uoset & don’t understand how the communication & customer service of Harvey Norman, one of our past favourite store in Australia for many years, have been rapidly declined like that. I hope the store would fix this issue to maintain their standard soon.
Cheap but dangerous product
Drawers simply never used to topple over.
Simple physics tells you the frames of these drawers are too lightweight to handle weight of drawers due to cheating out on materials and safety standards.
No children in our household,2 drawers open on one of these poor quality units and the whole thing went over and broke my tibia.
That is dam right poor quality and putting up signs and providing a bracket for customers to do some DIY is almost a admission of the cheap product now being sold yet this is obviously all wrong.
Your safety standards need ...
Very rude service
The sales person was so rude. When we advised that Tony, you are arguing with us and we feel it rude. Then he said that we can complain who ever we like. I know my complain won't make any difference on his job, but Harvey Norman lost $9,200.00 business from my family on that day because of his rude behaviour.
Good luck for future Harvey Norman
Outstanding service and product.
My wife and I recently purchased, a 3 piece sofa suite from Harvey Norman’s, at 36 Clarke Crescent Joondalup 6027.
It was dream shopping experience, no pushy sales person trying to make us take out buy now pay later plans, just helpful advice and guidance regarding our purchase.
It was a considerable spend to us personally, almost $3,000 dollars well worth it though given what we bought. Sandy our sales consultant was wonderful, professional, helpful and most of all personable an asset to her employers; a 10 out of 10 from us.
All in all a v...ery good shopping experience and best of all the suite is made in Australia, good on you Harvey Norman; supporting working Australians. You couldn’t ask for a better shopping experience and outcome for Australians, my wife and I love Harvey Norman’s.
- ‹ Prev
- Next ›
Questions & Answers
My order hasn't been delivered after 9 weeks... I am tiered waiting and want to cancel it now. What are my options ?
You need to talk to them about the delay and find out if they are waiting on the product to be delivered to them to on deliver to you. They may have it stuck on the dock. You would be entitled to cancel I am sure but then you may have to wait a while for your new order. Talking to them would be the best resolution
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.