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Harvey Norman Furniture Physical Store

Harvey Norman Furniture Physical Store (page 2 of 37)

2.2 from 731 reviews

Reviews

(142)
(51)
(31)
(71)
(436)
  • Product Quality
    3.0 (82)
  • Return Claim MadeYes (14) · No (74)
  • Warranty Claim MadeYes (11) · No (69)
  • Product Appearance As advertised (61%) · Not as advertised (39%)
  • Customer Service
    2.6 (87)

Reviewer Photos & Videos

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Joey

Joey

  • 4 reviews
  • Verified customer

Good Quality Furnitures

published

Very organized displays. Sales reps are very helpful everytime i go there to check on products. They can give suggestions and can work out best price for you. Promotions are always there and most of the time is very tempting to buy.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationFountain gate
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The reviewer stated that an incentive was offered for this review


storm102chaser

storm102chaserGreater Melbourne (Inner), VIC

  • Verified customer

Terrible delivery service and damaged my wall

published

I ordered a modular sofa over $2,000 and paid for delivery + installation. The delivery guys were rude and careless and damaged the staircase wall while bringing the boxes in. Also did a very bad job in installation and the sofa wasnt fixed properly, now the connections hanging on one bolt instead of two.
I rang the store I purchased, and they gave me an email address, when I wrote to that email no one replied over a month now. Really disappointed about the customer service and care of Harvey Norman.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
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Synargy.com.nz lounge Axel Lou at Harvey Norman

published
Product Quality
Warranty Claim MadeYes
Store LocationHarvey Norman Orange Grove Rd, Liverpool
Shipar

ShiparSydney, NSW

  • Verified customer

Terrible Customer Service- rude and unprofessional Store Manager

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCASTLE HILL, NSW 2154
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Naomi

NaomiHunter Region, NSW

  • 4 reviews

Happy to sell you an expensive lounge from a dodgy manufacturer and no customer service

published

We bought an expensive leather lounge 18 weeks ago from Harvey, from the moment it arrived it was wrong, no real customer service, 8 weeks later the manufacturer comes out and says its our carpet, even though a spurt level shows our carpet is level, they want to send us some blocks of wood to sort out this expensive lounge, when we got upset, they are now sending another guy out with more bs! Shame on you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBennett’s Green
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Shame on you Harvey Norman!!!

published

This was the worst shopping experience ever. Total lacking of customer service, they just dont care once you have ordered and paid. Late delivery, no communication, no information, no one gives a damn. Never again Harvey Norman. You have just lost another customer.

Customer Service
Store LocationHarvey Norman Osborne Park

Miles

MilesSydney, NSW

Shame on you Harvey Norman Caringbah

published

Bought outside fridge with the bench back in September 2019. Promised will arrive in 4 weeks time. Called on 17th of November that has arrived finally?!?!?!?
I asked to get some sort of reimbursement like free delivery because of the long wait. Delivery promised and organised for 21st of Nov.
Called in the morning that delivery is on the way in next few minutes I asked for 10-15 wait because of the traffic got abused over the phone told not to be smart and so on. There was a change to be given back $26.00 not a word mentioned from delivery guy that he is going to give it or not. Put the money in his pocket and left without saying anything.
Wow it looks like tip these days are non negotiable its a must
Never again HARVEY NORMAN CARINGBAH

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

CPR

CPRPerth, WA

Horrible customer service

published

Horrible customer service and relation and definitely poor in communication. Very poor training of the staffs. They do not even bother to reply to written complaints.Never again Harvey Norman. Do not take customers for granted.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Barbara Slovac

Barbara SlovacSydney, NSW

  • Verified customer

Late delivery and lack of communication

published

I bought a matters on 3th of November in Harvey Norman located at Supacenta Kensington NSW, and the seller said they should deliver on next Saturday on 9th. So I didnt work on Saturday waiting for the deliver and until now I havent got any contact from them. My husband called them on Sunday asking about, and they said they would call us on Monday to book the delivery. I havent heard from them until now. Im very disappointed and frustrated with Harvey Norman service. I would not recommend.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Moore park nsw
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Gerardm

GerardmSouth East Queensland, QLD

NOT HAPPY

published

Bo Janic

Bo JanicMetropolitan Adelaide, SA

  • 2 reviews

Attention to Detail!

published

My husband and I went to Marion Harvey Norman's to look at mattresses etc. We were looked after by a lovely young man by the name of Steve. He was so well informed on all details of mattresses and bases etc. Steve went out of his way to help us with answers to questions we had regarding the beds etc. We would thoroughly recommend Steve to anyone else looking for advice and fabulous service he provided. Thank you again Steve.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMarion South Australia
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Eranga

ErangaGreater Melbourne (Outer), VIC

  • 10 reviews

Fantastic Service

published

Fantastic store, fantastic service and would recommend everyone to get to this store. Very professional sales staff. Should especially mention the Sales Consultant (Rohan) at Harvey Norman Furniture section, and the Furniture Franchise Owner (Marcus), were true professionals who supported us in getting what we need and the financing as well.

It was very easy to get around the store and find what we wanted as everything in the same category was close by together. Happy with the selection.

And very professional delivery staff too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong Furniture section
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Chrissy

Chrissy

  • 2 reviews

Ok but not perfect

published

We ordered lounge and dining table and chairs. One of the chairs arrived damaged. There was a fair bit of ring around until it was sorted out and they eventually replaced the chair. it took a while, so I assume they had to order another themselves. It just took too long for a simple replacement piece

Product Appearance As advertised

TF B.

TF B.Metropolitan Adelaide, SA

  • 4 reviews

Wonderful Experience

published

We bought Bed, TV, washing machine, fridge from Harvey Norman. They are little pricy than other shops but comes with wide range of variety and wonderful service. All are good

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps Cross
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Our Dream Home

Our Dream HomePerth, WA

  • 3 reviews
  • 1 like

Thank you Harvey Norman Bedding Midland WA

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMidland WA
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Margaret

MargaretPerth, WA

  • 5 reviews

Finally my bed is comfortable

published

My bed is know so comfortable after purchasing a matress topper from Harvey Norman. I thought I would need to buy a new matress, but this matress topper makes my matress feel like it's brand new

Customer Service
Product Quality
Return Claim MadeNo
Store LocationArmadale
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Gilles

GillesGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • Verified customer

Excellent Service

published

Great thank to Tilak from MARIBYRNONG Store he sold us a dining set on a great deal he knows how to talk to buyer and work his magic. Keep up the good work mate

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMARIBYRNONG HIGHPOINT
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Mandy

MandySouth East Queensland, QLD

Electric bed.

published
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNoosaville 4566 QLD

Lisa K.

Lisa K.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Disappointed with Leather sofa

published

Leather sofa has started to fall apart after 6 months. Stitching on arm rest fraying, reclining mechanism is broken. Found a better sofa for $600 cheaper to replace it. HN staff did not care - poor service.

Product Quality
Return Claim MadeNo

Zeeshan

ZeeshanSydney, NSW

  • 3 reviews

Beware! for new customers

published

I bought sofa, took 5 months for delivery. Customer service is not professional. Lengthy process and now waiting for a warranty claim resolution for furniture used only for 5 months
Raised concern to head office, but literally, no one cares

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationAuburn
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Page 2 of 37

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Questions & Answers

Michelle K.

Michelle K.asked

Can you return a lounge suite if it is to big

2 answers
Michelle K.
Michelle K.

Is that no or yes

Fired Up
Fired Up

Why would the public know ?


Ken S

Ken Sasked

Is all Harvey Norman bedroom furniture complete for pick up or is it flat pack

2 answers
ben dover
ben dover

Ask the store if you want the correct answer

Fired Up
Fired Up

Why ask here when you could ask HN directly


nitika a.

nitika a.asked

My order hasn't been delivered after 9 weeks... I am tiered waiting and want to cancel it now. What are my options ?

5 answers
Katriona
Katriona

You need to talk to them about the delay and find out if they are waiting on the product to be delivered to them to on deliver to you. They may have it stuck on the dock. You would be entitled to cancel I am sure but then you may have to wait a while for your new order. Talking to them would be the best resolution

nitika a.
nitika a.

Will I get my deposit back? Or they are entitled to deduct 20%

john smith
john smith

The logical thing to do would be to contact the store asking here wont give you the answer


Get an answer from our members and Harvey Norman representatives

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