Reviewer Photos & Videos
No product, no refund
Next to impossible to get in contact with the web CS team, 3 weeks, no product, refuse to do a refund even though the item hasn't been sent and they don't have it in stock.
Beware bad Product and customer service
Product was damaged on arrival, badly manufactured and getting any help from customer service was almost impossible, do not buy from them, horrible service and impersonal fb robot messenger is only communication available.
Don’t buy online
I agree with the previous comment about buying online. They don’t have a hotline you can call instead just messaging apps that took ages to reply. I bought a product online for click and collect and of course it was in stock for it to be ready to be collected ASAP. It’s been a week now and I’ve been messaging them on facebook. They said Sorry for the delay they would respond on the next 48 business hours. Like WTH!!! Never had a bad experience with a large company like these. I would just lije to cancel my order and buy somewhere else. Will nev...er buy from them because I’m very very disappointed. My target order came in earlier even though the product I bought for click and collect was not available in store and it only took 2 days for it to be ready fir collection.
Product came broken and have been waiting 2 days for support to respond to me.
Was told that the product is online only so I have been waiting for the online team to respond. NEVER buying from havey norman again, will go to JB Hi Fi next time.
Less than 1
Liars !!!!! Bought a gaming laptop, was told dispatch is in 2 days. Contacted them about when it will be delivered as received no updates. All I got back was "theres a delay" i pressed further, they said the emailed the company and they didnt reply. So dont offer 2 day dispatch. Dont saybyoull post the goods if you dont actually have them in your warehouses!!! . No I the middle of a very long battle for a refund.
Customer service bad and didn't get gift card. Gimmick, told to chase it up myself
Bought two items, a laptop and fan for a total of 1300 dollars. What pushed me to do it was 60 months interest free and 50 dollar gift card as I knew I will pay it off on 12 months and the gift card I'll get a laptop bag. Well I got the items and all that no problem but the gift card nothing. Long story short via WhatsApp and live chat have asked and was told one of the chats have sent request through and to wait 24 hours well four days later nothing. So I asked again and was told to chase it up with Bennet's store. I bought the st...
why would anyone not advertise prices online
What does 'çontact us for price' help to accomplish? The chat team says they do not know the prices either but someone will çall to answer my inquiry.
The emails I got after one of the inquiry did not provide me the price
Do they provide different prices to different people? Do they want us to receive one call per price enquiry?
News Flash: Harvey Norman, Australia is going through a recession. If you do not want to sell stuff to people who are interested to buy, there are thousands of competitors who will. Maybe it is high time you review your business practices if you do not want to sink like little mice
this laptop is look nice and the keyboard light is good, the computer is fast that i can play my games is so good and awesome that i can play game with my friends
The reviewer stated that an incentive was offered for this review
Unbelievably bad service
Ordered laptop headset on-line. Got email later saying not in stock. Store rang said it would be 2 weeks. 4 weeks later I rang, still not in stock. Said another 2 weeks. I cancelled the order & requested refund. Guy assured me the refund would be processed the next day. One month later get an email saying the product is ready for my collection. Order wasn’t cancelled & when I checked credit card no refund had been made. Rang Gordon store again to voice my frustration. Said he would cancel order & organise refund. Asked for someone to ring me wh...en this had been completed. No call ever received. A further month later still no refund showing on credit card statement. Rang Gordon store multiple times no answer. Eventually got a generic admin address & was told to email them. Did this - never heard anything back. Then today got a call from the Gordon store asking if I still wanted to pick up the headset!!! Unbelievable. At this stage I do not know if the money has been refunded or not. Honestly in 2020, how can you run and stay in business when your internal processes appear non-existent & no one takes accountability to help resolve what should be a simple issue.
I ordered an electric blanket on Sunday, Monday afternoon it was delivered. With COVID and slow post I thought it would take a few days. I was very surprised and greatful that it arrived in such quick time.
The Livemor massage chairs are faulty and Harvey Norman is not contacting us for a refund despite numerous attempts via email, live chat and phone. No customer service, they are quick to take your money, chair delivered within 3 days now we need assistance we can't get it. Taking this matter to consumer affairs. DO NOT BUY FROM HARVEY NORMAN.
- Verified customer
Terrible service and ridiculously slow to resolve the issue
I bought a $897 Parisi shower and when it turned up nearly 2 weeks later, it had the following problems. 1. Not in the correct box. 2. No instructions. 3. Parts were missing. 4. The delivery driver told me that they had a flood in their warehouse.. - I complained and they did replace it. That took another 8 days, holding up our bathroom renovation. Harvey Norman did not offer a discount, did not try to speed up the delivery of the replacement and spent the whole time making excuses. Emails went unanswered for days. It was shoddy and from now on, we will shop elsewhere. In the end, I did get a new shower, but no proper tax invoice and really no satisfaction. Good will is gone. Note the incorrect branding on the box.
When requesting a refund prepared to be ignored
I unpacked an outdoor bench to find the paint was transparent, the timber was splintered throughout, and the cuts and joins of the timbers had large gaps, completely structurally unsound and a hazard to sit on. I would not recommend purchasing from Harvey Norman’s online store as I am still waiting for a reply to process my refund over 4 weeks now to be ignored. Harvey Norman you are breaking the Australian Consumer Guarantee Law.
WORST Customer service ever
Not at all satisfied with the service. They don't bother if a customer is happy or not. Once a sale is made. They have got the money. That's it for them.
They are very difficult to deal with.
- Verified customer
DO NOT USE this is the worst service I have EVER experienced and had to FIGHT for a refund following their error
Placed an order with them for a bread bin. It finally arrived. Inches smaller than advertised. I complained and asked for a refund. 10 days later still asking for a refund. Received rude text messages telling me they have to talk to the supplier. They DROP SHIP!!!!! So I had to wait. after doing through head office several times I finally got a refund, however, I had to print off a label at my cost take it to the post office and return. No compensation for the out of pocket expenses for phone calls and trip into town . Even argued I was wrong
They are drop shipping most products DO NOT use the ONLINE Harvey Normal. They are a in my opinion a disgrace to the Harvey Norman group group.
Could not give a lower review for customer service and online shopping.
I would give 0 stars if possible. I ordered a vacuum/mop online because it showed that there was stock, only to be put on an indefinite back order list. I have tried to contact Harvey Norman through several platforms only to be met with a bot every time. I would prefer a refund so that I can purchase the previous model that is available, but I can’t get through to anyone to process it despite the “90 day money back guarantee”.
- Verified customer
ONE STAR IS ONE STAR TOO MANY!!!
Part missing, multiple attempts to resolve, zero meaningful responses, worst customer service ever experienced. Chat drops out, no phone resolution option. Surely it is not too hard to replace one part to make the product usable. At present I have a dud item that does not work. I cannot get one small missing part replaced.
Selling broken goods
I bought a heater online, click and collect; got it home, took out of box, a small piece and several screws rattling around loose in box. Reboxed, rang store, told to return next day and new replacement heater would be provided. Returned to store, collected it; told man who delivered it to click and collect area that returned heater should not be sold as it was broken. He told me that they couldn’t open box to check. Got new heater home; plugged in, it doesn’t work, also rattles so obviously also broken.
In the course of this fiasco, also give...
I ordered a Samsung g9 monitor. That’s fine , was supposed to come the 1st of august , but that changed to late September, I have no monitor which I use for work, now I have been trying to cancel and they keep fogging me of I have been tfrying for 2 day now ,
I would give zero if it was an option
Ive been shopping online for years and if the product received is not what you expected it to be they return it or at least credit you , you can’t even contact the online store directly , months of trying to resolve and this is my only resort that you are very careful before purchasing , worst after sales service , no customer care and feel utterly duped , will never buy from them again . Buyer beware !!!
Questions & Answers
I was delivered a love seat today bday made - but that’s why I paid the amount I did for it.
However the table part is cracked. Can you please send me a new part?
I have ordered the wrong item and would like to return it
How do I make a claim? I ordered a product 18th June was to be delivered 24th June. I’ve sent many many emails to both HN & the courier company to see where it is. I’ve had conformation from both the courier & HN that my item is lost. That was on 9th July but I can’t get any one to take this seriously or to call me back. I’m beside myself I’ve made many requests for someone to call me to no avail. Help please.
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