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Harvey Norman Online

Harvey Norman Online

1.5 from 743 reviews · View Statistics

Reviews

1.8

191 reviews
5
(31)
4
(5)
3
(4)
2
(10)
1
(141)
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Emily

EmilyGreater Melbourne (Outer), VIC

  • 35 reviews
  • 33 likes

I was nervous based on the reviews here, but so far a positive experience

published

I was nervous to purchase from Harvey Norman's website based on all the 1 star reviews here, but I bought an airfryer as a wedding present for my brother last week and it was shipped the next day and arrived a few days later - the delivery people rang me when they were 15 minutes away too. I do wish there was a way to track your shipment though. And I ordered a fitbit for my dad for Christmas last night and it shipped this morning. So far a positive experience ordering online from Harvey Norman.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Ross

RossSouth East Queensland, QLD

Terrible Customer Service

published

Tried to purchase a laptop for my daughter for school. Order went through and credit card was charged. Two days later get an e-mail saying the order had been cancelled. No reason given. Card still charged. There is no phone number to call. Sent them an e-mail with no response. Tried their whattsapp service but no one answered. Tried live chat and again, no response from anyone. Credit card was finally refunded but still cannot get to talk to anyone about it. Take your business elsewhere. Not worth the hassle.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Product Purchasedlaptop
Lynette I.

Lynette I.Murray Region, NSW

Charging $40 for delivery .

published

Charging $40 for delivery to a house that is 3 blocks from store in small bush town. Floor stock, no discount for cash. Bad

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Product PurchasedKITCHEN APPLIENCE
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Giantkiller

GiantkillerMid North Coast, NSW

  • 5 reviews
  • 2 likes

A hard days/night on this Mattress.

published

I purchased a mattress, queen sized, from Harvey Norman. It was middle of the price range, was highly accredited by the Salesman, and endorsed with 10years guarantee. After less than 6months, the bed was uncomfortable for both myself and my wife. I returned to Harvey Norman with my concerns, was told there was nothing could be done, only advice was to turn and flip the mattress. Tried this with no result, so I asked about the warranty and again was told nothing could be done. Very disappointed with such a large organisation to advertise these warranties, that cannot be activated. All in all, I will not purchase from Harvey Norman again.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised

Shocking delivery service!!! Never again!

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Eamonn v.

Eamonn v.South East Queensland, QLD

Dreadful Service - "in stock" but a week later still in the warehouse

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Nic

Nic

  • 2 reviews

The order would have been fine, but unfortunately they use Couriers Please

published

Purchased a kitchenaid attachment, and the product is great. However, I would not have ordered from them if I had known that they use Couriers Please for their shipping. Couriers Please claimed to have attempted delivery and left a card, but I was home at the time during Victoria's stage 4 lockdown and no attempt was made. There was also no card left at the premises. I would recommend purchasing elsewhere from somewhere that does not use dishonest delivery services.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Emanuele

EmanueleSouth East Queensland, QLD

  • 4 reviews
  • 3 likes

Bad experience with the service online!!

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
BuyerBWhere

BuyerBWhereGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Deceived by employee

published

Received my purchase at click and collect Nunawading... Employee took a photo of my licence without my permission... not happy with my privacy being invaded... i wonder what will happen with my details

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Product PurchasedBeville coffee and spice grinder
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Andy

Andy

  • 2 reviews

Harvey norman refuses to list a review on the breville bbm800bss

published

The breville breadmaker i received a couple of days ago and workmanship was seriously flawed. It the worst assembly i have ever seen in a product. Then refuse to list my complaint with no reason

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
David Farrugia

David FarrugiaSouth East Queensland, QLD

Do not order anything online absolutely discrasful service been waiting 9 days when they said next day delivery.

published

promised next day delivery 8 day's later still nothing do not order from these mug's will never buy anything from Harvey Shitman again absolutely discradful service from a big retailer

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Product PurchasedAirfryer
Globad

GlobadKUALA LUMPUR

  • 3 reviews

Terrible Service; Deceitful Practices

published

Upon being unhappy with the features (or lack thereof)on my new TV, I submitted an online request for a callback to obtain a refund; and was advised, from their website, that this would occur 'within 24 hours'. When this did not occur, I submitted another form with the same request. After 48 hours, two forms and nil response, I have elected to purchase a superior product from another business, and put this down to an expensive lesson.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Product PurchasedTV
Claire Bear

Claire BearSouthwest, VIC

  • 10 reviews
  • 8 likes

Poor excuse for customer service - I did all the communication

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Claire Bear
Claire Bear

Bad service

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Paid $2217. Order not accepted??!

published

As mentioned in the title, I made an online purchase ( $2217 ) for a television, I almost immediately was sent an email saying ‘after careful review, your order has not been accepted.’
Ok. If that’s the case, why take the money out of my account, just to then reject the purchase? As of writing this, I am still waiting for my refund and an answer as to ‘why’ my purchase was rejected? I’ve contacted them several times via email, and the abysmal chat option on their website but to no avail. Worst retailer ever.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Mohit

MohitGreater Melbourne (Inner), VIC

  • 6 reviews
  • 2 likes

Harvey Norman is a robber

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Product PurchasedPowerTrain Adjustable Dumbbell Pair 20kg
Ms Frustrated

Ms Frustrated

  • 3 reviews
  • 1 like

Click and collect... one day Sunday

published

Bought items- online shopping. No problem. They took my money. No problem. Sent email- available to collect. No problem. Go to collect.......... expect to wait a bit cos other people turn up to collect their ovens in a hatch back. But the guys in Penrith a very polite. Busy but professional.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Evie

EvieCentral Highlands and Goldfields, VIC

  • 6 reviews
  • 5 likes

Cashing in on the name, no actual reliability or after-sales service

published
Product Quality
Product Appearance As advertised
Jill

Jill

  • 2 reviews
  • 4 likes

Very poor customer service

published

I purchased a kids kitchen for my grand daughters birthday this was delivered promptly when it was unpacked we discovered one of the taps were broken I was really disappointed and emailed straight away to get this fixed. I have now sent approximately 6 emails and have had no response so angry after sales service is really poor just want it fixed ,this was a present.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Scarlett

ScarlettSydney, NSW

  • 6 reviews
  • 6 likes

Online store the worst !!

published

This is a complaint about Harvey Norman online! They sent me a damaged guitar now that’s fine it happens all I wanted was a refund! So I emailed them and they said they would look into it’ it’s been nearly a month and no reply! So I Facebook them same story someone will look into it. No reply. I WhatsApp them. Same story no reply! I don’t know who to turn too all I want is a refund! It’s really disheartening and frustrating! You expect this from a small store or maybe overseas but no from a name brand like Harvey Norman! Will never shop online again and warn others they will ship your item fast but if you are unlucky like and get a faulty or damaged item you will claw and fight to get a refund!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Questions & Answers

Sim B

Sim Basked

Online

I was delivered a love seat today bday made - but that’s why I paid the amount I did for it.
However the table part is cracked. Can you please send me a new part?

1 answer
andrew
andrew

have you thought about contacting the store

Shane K.

Shane K.asked

Online

I have ordered the wrong item and would like to return it

1 answer
minni
minni

contact the store

Elizabeth J

Elizabeth Jasked

Online

How do I make a claim? I ordered a product 18th June was to be delivered 24th June. I’ve sent many many emails to both HN & the courier company to see where it is. I’ve had conformation from both the courier & HN that my item is lost. That was on 9th July but I can’t get any one to take this seriously or to call me back. I’m beside myself I’ve made many requests for someone to call me to no avail. Help please.

No answers

Get an answer from our members and Harvey Norman representatives

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