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Harvey Norman Online

Harvey Norman Online (page 2 of 37)

1.5 from 739 reviews · View Details

Reviews

1.5

739 reviews
5
(72)
4
(15)
3
(11)
2
(35)
1
(606)
  • Product Quality
    2.1 (244)
  • Return Claim MadeYes (108) · No (315)
  • Warranty Claim MadeYes (30) · No (374)
  • Product Appearance As advertised (69%) · Not as advertised (31%)
  • Shipping
    1.7 (179)
  • Customer Service
    1.0 (2)
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Do not buy from them

published

I bought and online PSN card which was supposedly going to arrive within minutes. After 2 days of waiting, they sent an email saying the transaction was cancelled. This absolutely ticked me off. Never buying from them again.

Eamonn v.

Eamonn v.South East Queensland, QLD

Dreadful Service - "in stock" but a week later still in the warehouse

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Nic

Nic

  • 2 reviews

The order would have been fine, but unfortunately they use Couriers Please

published

Purchased a kitchenaid attachment, and the product is great. However, I would not have ordered from them if I had known that they use Couriers Please for their shipping. Couriers Please claimed to have attempted delivery and left a card, but I was home at the time during Victoria's stage 4 lockdown and no attempt was made. There was also no card left at the premises. I would recommend purchasing elsewhere from somewhere that does not use dishonest delivery services.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
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tara

taraSydney, NSW

  • 2 reviews

why would anyone not advertise prices online

published

What does 'çontact us for price' help to accomplish? The chat team says they do not know the prices either but someone will çall to answer my inquiry.
The emails I got after one of the inquiry did not provide me the price
Do they provide different prices to different people? Do they want us to receive one call per price enquiry?
News Flash: Harvey Norman, Australia is going through a recession. If you do not want to sell stuff to people who are interested to buy, there are thousands of competitors who will. Maybe it is high time you review your business practices if you do not want to sink like little mice

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Mark

MarkGreater Melbourne (Outer), VIC

  • 4 reviews
  • 1 like

Absolute Garbage Service

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
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HaoChao C.

HaoChao C.Sydney, NSW

good laptop

published

this laptop is look nice and the keyboard light is good, the computer is fast that i can play my games is so good and awesome that i can play game with my friends

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Product Purchasedharvey norman
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The reviewer stated that an incentive was offered for this review

Emanuele

EmanueleSouth East Queensland, QLD

  • 4 reviews
  • 3 likes

Bad experience with the service online!!

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
BuyerBWhere

BuyerBWhereGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Deceived by employee

published

Received my purchase at click and collect Nunawading... Employee took a photo of my licence without my permission... not happy with my privacy being invaded... i wonder what will happen with my details

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Product PurchasedBeville coffee and spice grinder
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Colin D

Colin DSydney Surrounds, NSW

  • 2 reviews
  • 1 like

Unbelievably bad service

published
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Terrible service

published

Couldn't fill my online order even after they called me to say it was ready to collect. Local store very unhelpful. No customer service line, you have to use live chat to contact them. Live chat promised a response within 48 hours to my request for a refund, still haven't heard 12 days later. Contacted live chat again, they are blaming the local store, but they will "escalate it". Didn't care that I was lodging a complaint with ACCC. Wouldn't use them again. Had to select one star but would have preferred to give them zero.

Return Claim MadeYes
Warranty Claim MadeYes

Click and collect rejections

published

Your click and collect service is the worst. You take both our money and then after an hour you say our order has been rejected. This has happened twice for the same thing. All details are correct and given us no reason why it was rejected. You have plenty in stock so that's not the reason. You haven't even bothered to refund our money back. You don't even bother chatting to us or even answer the emails sent to you from us or the bank. You are a pathetic company. I will make sure my friends find out what you did to us. You owe us $7,000 and I want it back now or I am taking this matter further.

Andy

Andy

  • 2 reviews

Harvey norman refuses to list a review on the breville bbm800bss

published

The breville breadmaker i received a couple of days ago and workmanship was seriously flawed. It the worst assembly i have ever seen in a product. Then refuse to list my complaint with no reason

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Bad customer support and no Refund. They hold your money

published

I ordered a product and I was sent an email saying ‘after careful review, your order has not been accepted. No idea why but they took my money, contacted several stores that could not help only to be palmed off to the online chat that said ill transfer you to someone who can help but it never happens.
I am still awaiting refund.
Never order with this company. Horrible experience.

David Farrugia

David FarrugiaSouth East Queensland, QLD

Do not order anything online absolutely discrasful service been waiting 9 days when they said next day delivery.

published

promised next day delivery 8 day's later still nothing do not order from these mug's will never buy anything from Harvey Shitman again absolutely discradful service from a big retailer

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Product PurchasedAirfryer
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Globad

GlobadKUALA LUMPUR

  • 3 reviews

Terrible Service; Deceitful Practices

published

Upon being unhappy with the features (or lack thereof)on my new TV, I submitted an online request for a callback to obtain a refund; and was advised, from their website, that this would occur 'within 24 hours'. When this did not occur, I submitted another form with the same request. After 48 hours, two forms and nil response, I have elected to purchase a superior product from another business, and put this down to an expensive lesson.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Product PurchasedTV
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Claire Bear

Claire BearSouthwest, VIC

  • 10 reviews
  • 8 likes

Poor excuse for customer service - I did all the communication

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Claire Bear
Claire Bear
Old Evan

Old Evan

  • 3 reviews

POOR DELIVERY SERVICE

published

Ordered a sound bar (not a large item) and after 4 days it was still listed as processing. At least 2 local stores had stock. The online call center was totally unhelpful and could give me no relevant information. Next time will order from The Good Guys even if they are more expensive.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHiSense 5.1 Sound Bar HS512
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Sands

SandsSydney, NSW

  • 2 reviews

No Customer Service to back up online purchase

published

Ordered a product online and realised later they provided the incorrect product code and I tried to make contact. They offer email and Chat - Chat is a nightmare, the bot takes all your details and transfers to a 'specialist' thing is the specialist never appears, tried twice over two days and gave up. Sent two emails and nothing. Cancelled and requested a refund. Never again Harvey Norman

Carolyn

CarolynVictoria

Great service.

published

I ordered an electric blanket on Sunday, Monday afternoon it was delivered. With COVID and slow post I thought it would take a few days. I was very surprised and greatful that it arrived in such quick time.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Bad service

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Page 2 of 37
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Questions & Answers

Sim B

Sim Basked

Online

I was delivered a love seat today bday made - but that’s why I paid the amount I did for it.
However the table part is cracked. Can you please send me a new part?

No answers
Shane K.

Shane K.asked

Online

I have ordered the wrong item and would like to return it

1 answer
minni
minni

contact the store

Elizabeth J

Elizabeth Jasked

Online

How do I make a claim? I ordered a product 18th June was to be delivered 24th June. I’ve sent many many emails to both HN & the courier company to see where it is. I’ve had conformation from both the courier & HN that my item is lost. That was on 9th July but I can’t get any one to take this seriously or to call me back. I’m beside myself I’ve made many requests for someone to call me to no avail. Help please.

No answers

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