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Harvey Norman Online

Harvey Norman Online (page 2 of 23)

1.6 from 445 reviews

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Reviews

(55)
(9)
(8)
(22)
(351)
  • Incentivised Review Yes (1%) · No (99%)
  • Product Quality
    2.3 (108)
  • Return Claim MadeYes (30) · No (151)
  • Warranty Claim MadeYes (13) · No (161)
  • Product Appearance As advertised (74%) · Not as advertised (26%)
  • Shipping
    1.8 (58)
  • Customer Service
    1.0 (2)

Nika

NikaGreater Melbourne (Outer), VIC

Worst customer service

published

If you’re looking for extremely crap customer service then look no further. If you order from these guys, expect problems and when you do get them they will probably not help you. Impossible to get in contact with anyone online and nobody will reply to me. Complete joke. Would not recommend at all. The products are okay, just the worst customer service I have EVER experienced.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Sunil

SunilSydney, NSW

Worst online experience

published

Purchased a laptop from Harvey Norman Online. They deducted money from my bank account. later I received an email saying the order was cancelled due to mismatch of address and card details. So I contact them and ask for my money refund. After few days I found the same offer so, I again purchase the same laptop online, this time I used my paypal account for the payment, within 10 min they send me the same email saying that my order has been canceled due the same reason. This is ridicules if you cant give the product that you advertised then shut down your online services.

Product Appearance As advertised
Claire Bear

Claire BearSouthwest, VIC

  • 5 reviews
  • 1 like

After 6 weeks wait - ordered cancelled

published

Purchased desktop tower package with a keyboard and mouse online . Sale went through no issues with delivery in 2 -5 days. They emailed me 2 days later saying on back order and it will be 10 - 14 days before being sent to me.. I checked online and there were 3 of same tower in various stores in Victoria. No communication from them. after this. I have been chasing them, finally after I pointed out the item was available at 3 other stores they mysteriously disappeared off their online store. So after 6 weeks and after many excuses I cancelled the order. HN need to get their act together, better customer service and answer customer inquiries in a timely manner. And above all DO NOT fob me off. Unimpressed.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
AFL

AFLGreater Melbourne (Outer), VIC

  • 2 reviews

Terrible

published
Return Claim MadeNo
Warranty Claim MadeNo

calo78

calo78North Western Region, NSW

  • 2 reviews

Terrible online experience.

published
Product Appearance As advertised

Montybaby

MontybabyMetropolitan Adelaide, SA

  • 3 reviews

Pathetic customer service

published

I purchased a Dyson v10 animal plus on the 26th December. I clicked pick up from store. I received an email from their security dept stating they will check the payment at let me know in 24hour. JB hifi do a one hour pick up and you show the your drivers licence upon collection. So I can't pick up the purchased item the next day...
I messaged them online and got a gentlemen who told me to email the security office, so dutifully I emailed them and got a a automated response that they will respond in 48 hours!!
Customer service is vague rumour at Harvey Norman. Your competitors will be very happy at your level of service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
2 comments
Montybaby
Montybaby

This site is monitored by Harvey Norman representatives with a rating of 1.7 !!

Montybaby
Montybaby

Mathew D

Mathew DAU

  • 5 reviews

Taking bad customer service to another level.

published

Ordered A stainless steel microwave sent a black plastic one. Was told there is no way that could happen and that they would investigate my allegation. They then asked me to post back and they will send the right microwave when they receive the wrong one. 5 weeks still waiting It would have been easier if they had of just credited the difference but that's not how harvey norman works. The only positive thing to say is it's nice to know harvey norman hire's incompetent.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedmicrowave
See all answers

Nondelivery

published

I placed my order 13 Nov. I needed it urgently. Notified by Post Office by sms on 13 Dec it had arrived. Went to collect and was told it had been collected. Now I am having to prove, somehow, that I have not received the item. They should be able to prove to me who collected and they can't. Quite a few other issues. So frustrating. Will never do HN Online again!!!

Shipping
Gurpreet

GurpreetPerth, WA

  • Verified customer

Worst customer service, Online order cancelled with no reason

published

Bought a laptop online from Harvey online store. The payment was processed and later on, my order was cancelled. Despite sending so many emails & phone calls to follow up for the reason for order cancellation, heard no update! Not even a star worth. o could see the only reason is that they have taken the laptop off the special. Lucky I got my money back the fourth day. The online store is misleading and can't get hold of anyone. N contact number provided. only chat where no one shows up after there "Hi". Will never deal with them again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Dont Ever Buy Off Harvey Norman

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo

Unhappy customer

Unhappy customerSydney, NSW

Terrible experience- be warned

published

Horrible service, ordered on line 3 weeks later got told it had been posted received nothing, no tracking. It was a Christmas present and now the receiver will have nothing. Tried contacting several times no response at all.

Return Claim MadeNo
Warranty Claim MadeNo

Adm

AdmSydney Surrounds, NSW

  • 2 reviews
  • Verified customer

Warning - Do not purchase online

published

28/11/2019 - Item ordered
05/12/2019 - Told that the item has been held at TOLL facility due to incorrect address (actually a correct address)
18/12/2019 - HN ignoring calls like a plague, no update.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Product PurchasedKobo eReader
See all answers

dvb

dvbGreater Melbourne (Inner), VIC

order online, no receipt given but money taken

published

ordered online to pick up in store, never received receipt. Did receive an email stating that one of the two air pod orders would not be processed, then I was charged for the two. Numerous emails to the security team and still no answers 4 weeks later. Have reported to Amex and they are following up. Looking on Harvey Norman facebook and seems a lot of people are having the same problem. There is no where to get help as they keep referring me to the security team that do not answer?

Return Claim MadeNo
Warranty Claim MadeNo

Daniel

DanielSydney, NSW

  • 2 reviews

Worst service ever

published

I have bought 2 mobile phone @1500 each from online. My experience is horrible, hasn't got delivery till 9th day, no notification from Harvey Norman about delivery going to be late. I did call, hold on for 30 mins, no one has answered, ultimately found that order forwarded to store not have stock. Staff are not polite at all and not well trained as well, gave me wrong advice about the return processes.

Shipping
Product Appearance As advertised
Product PurchasedSamsung Galaxy S10 128GB
Christene

ChristeneSydney Surrounds, NSW

  • 4 reviews

Goods went missing from CourierPlease

published

I ordered a phone and google home mini online on 7th Dec and received a tax invoice from Harvey Norman I was told by Shippit Couriers that the estimated delivery date would be 11th Dec, it is now 18th Dec. Have been informed that Courier Please is the courier that has lost my parcel. Courier Please now want info on the weight, outside box, photo etc etc how can I the receiver of the goods know these things. I have sent an enquiry to Harvey Norman about this but feel very frustrated that "the customer" is left with the problem. I just want my money back now as I have been without a home phone for several weeks as the battery had died in my old one. NOT HAPPY!

Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Chintan

ChintanHobart, TAS

How Harvey Norman think "BUSINESS IS MAGIC" Making customer' fool

published
Return Claim MadeNo
Warranty Claim MadeNo

Mark T

Mark T

  • 8 reviews

Hopeless service

published

An absolute joke that a company of this size n reputation cannot run a business online. Ordered goods in early November to beat the rush n still havent arrived a week from Xmas. Phoned n after 4 hour wait was told product coming from W.A and then nothing. Called again n told its coming from Qld n should be there by end of the week. Absolute joke. Now contacting Fair Trading. AVOID HARVEY NORMAN if u want to get your order.

Return Claim MadeNo
Warranty Claim MadeNo

Jessica

JessicaSouth East Queensland, QLD

  • 7 reviews

Awesome Experience

published

Just brought the newest beats by Dre online! The cheapest by $100 and have heaps of colour options! Ordered them last night at 6pm and they are ready to be picked up this morning from my store at 9:55am! Very impressed! Will shop here again for sure!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Terry

TerryDarling Downs, QLD

  • Verified customer

Terrible system, treated like criminals for trying to buy something.

published

Placed an online order at 4:30p.m, Sunday 18th November. The order was paid for, then I received an email saying it was rejected. The money had been taken, but apparently we were suspicious.
After going instore to be told they had nothing to do with it, no help offered at all by the way, I spent the next hour on hold trying to get through to online security.
Failing that, because no one would answer, I went to live chat. They are completely useless.

There has been no apology or compensation, we paid $75 for delivery, which I understood included setup. This did not occur.
The fridge arrived with scratches to the top of the door. This has been reported and subsequently ignored by Harvey Norman.
My advice is never shop there ever.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Disappointed

Disappointed

  • 2 reviews
  • Verified customer

Very poor customer service, deceptive practices

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Product PurchasedNintendo Switch
See all answers

Page 2 of 23

See all Harvey Norman reviews

Questions & Answers

Leeanne

Leeanneasked

I purchased Bose headphones online a couple of weeks ago never opened, I want to swap them for Sony WH1000XM3 due to better codec for bluetooth connectivity. Is this possible. If so can I exchange in store

3 answers
sjh
sjh

i dont work for hn just had a bad 2 visits with them,
BUT i would just take them back as majority of retailers do accept returns etc.,

george
george

the only way you are going to find out is to go into the store & ask HN wont answer you here

Fired Up
Fired Up

Not for change of mind


Idey

Ideyasked

Am I able to purchase an air conditioner with installation included from Harvey Norman though I am a pensioner.
I can pay a deposit on the day.

1 answer
man from mars
man from mars

ask the store


jmichael d'angelo

jmichael d'angeloasked

why do you continue to support the despicable alan jones with your advt $$$$? will never step foot in a HN store again so long as you support him.

3 answers
george
george

Who knows Why dont you contact Harvey Norman & ask them

jmichael d'angelo
jmichael d'angelo

believe me i have on several occasions. actually even to my local store.

Fired Up
Fired Up

But you said you would “never step foot in a HN store again” !?
As you posted as ONLINE that means you will still buy online. Wow.
As you know it is pointless whinging here as HN don’t respond.
Good on you for writing to HN :)


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