Reviewer Photos & Videos
Do not buy from them
I bought and online PSN card which was supposedly going to arrive within minutes. After 2 days of waiting, they sent an email saying the transaction was cancelled. This absolutely ticked me off. Never buying from them again.
- Verified customer
Dreadful Service - "in stock" but a week later still in the warehouse
I purchased an item online over a week ago. The following date I received a notification that the item has been shipped.
Obviously not, as 8 days later is still sitting in the warehouse according to the tracking.
Customer Service? what a joke!
You are forced to interact with some stupid bot, eventually (after 45 minutes) some moron replies that you should be more patient and expect slight delays.
When I replied that this was more than " a slight delay", my response was channelled back to the bot, which started to conversation from scratch, i.e ...
The order would have been fine, but unfortunately they use Couriers Please
Purchased a kitchenaid attachment, and the product is great. However, I would not have ordered from them if I had known that they use Couriers Please for their shipping. Couriers Please claimed to have attempted delivery and left a card, but I was home at the time during Victoria's stage 4 lockdown and no attempt was made. There was also no card left at the premises. I would recommend purchasing elsewhere from somewhere that does not use dishonest delivery services.
why would anyone not advertise prices online
What does 'çontact us for price' help to accomplish? The chat team says they do not know the prices either but someone will çall to answer my inquiry.
The emails I got after one of the inquiry did not provide me the price
Do they provide different prices to different people? Do they want us to receive one call per price enquiry?
News Flash: Harvey Norman, Australia is going through a recession. If you do not want to sell stuff to people who are interested to buy, there are thousands of competitors who will. Maybe it is high time you review your business practices if you do not want to sink like little mice
- Verified customer
Absolute Garbage Service
I ordered an electrical product online on the 28th Aug. On the 9th September the courier tried to deliver it at 7.30am to the business where my wife works. Surprise! They were not open yet so the courier went away. I tried to redirect the parcel but no luck. The courier was supposed return the parcel to Harvey Norman. I tried to speak to someone at HN but no joy. Just a bot who tried to direct me and hung up after 30 minutes wait. I sent an email and someone called me back a week ago to say they would get the parcel from the courier and send it...same day delivery. Still not arrived. I tried to call a store and nobody knows anything about it. Chadstone said today that they have no idea where the goods are and they have emailed the courier. I asked if they could replace the product and they refused, and told me I'd just have to wait until it turned up or someone got back to them. This is ridiculous. The lowest level in customer service. Not happy. Its been nearly a month and Harvey Norman have been paid. I would like a refund and I will get the phone from somewhere who can actually deliver a product.
this laptop is look nice and the keyboard light is good, the computer is fast that i can play my games is so good and awesome that i can play game with my friends
The reviewer stated that an incentive was offered for this review
- Verified customer
Bad experience with the service online!!
I bought a board game on their online store trying to give support on Australian local store due the COVID-19 situation instead to buy from Amazon US which btw was $18 cheaper.
I totally regret it. Some pieces where damaged and defected which is not their fault but I basically did not receive any support from them. I pointed it out with an email and on their chat. It has been really difficult to be in contact with them but when I was able to do so they were not very helpful. Just told me that they had to contact the supplier. However, it made ...sense so I waited. It has been passed 3 weeks, I sent other emails to have some news and nothing! No resolution, no contact! Luckily mine is just a game. I don’t want to think to manage a complain situation with some essential items as a cooktop or a fridge or maybe a laundry machine.
Deceived by employee
Received my purchase at click and collect Nunawading... Employee took a photo of my licence without my permission... not happy with my privacy being invaded... i wonder what will happen with my details
Unbelievably bad service
Ordered laptop headset on-line. Got email later saying not in stock. Store rang said it would be 2 weeks. 4 weeks later I rang, still not in stock. Said another 2 weeks. I cancelled the order & requested refund. Guy assured me the refund would be processed the next day. One month later get an email saying the product is ready for my collection. Order wasn’t cancelled & when I checked credit card no refund had been made. Rang Gordon store again to voice my frustration. Said he would cancel order & organise refund. Asked for someone to ring me wh...en this had been completed. No call ever received. A further month later still no refund showing on credit card statement. Rang Gordon store multiple times no answer. Eventually got a generic admin address & was told to email them. Did this - never heard anything back. Then today got a call from the Gordon store asking if I still wanted to pick up the headset!!! Unbelievable. At this stage I do not know if the money has been refunded or not. Honestly in 2020, how can you run and stay in business when your internal processes appear non-existent & no one takes accountability to help resolve what should be a simple issue.
Couldn't fill my online order even after they called me to say it was ready to collect. Local store very unhelpful. No customer service line, you have to use live chat to contact them. Live chat promised a response within 48 hours to my request for a refund, still haven't heard 12 days later. Contacted live chat again, they are blaming the local store, but they will "escalate it". Didn't care that I was lodging a complaint with ACCC. Wouldn't use them again. Had to select one star but would have preferred to give them zero.
Click and collect rejections
Your click and collect service is the worst. You take both our money and then after an hour you say our order has been rejected. This has happened twice for the same thing. All details are correct and given us no reason why it was rejected. You have plenty in stock so that's not the reason. You haven't even bothered to refund our money back. You don't even bother chatting to us or even answer the emails sent to you from us or the bank. You are a pathetic company. I will make sure my friends find out what you did to us. You owe us $7,000 and I want it back now or I am taking this matter further.
Harvey norman refuses to list a review on the breville bbm800bss
The breville breadmaker i received a couple of days ago and workmanship was seriously flawed. It the worst assembly i have ever seen in a product. Then refuse to list my complaint with no reason
Bad customer support and no Refund. They hold your money
I ordered a product and I was sent an email saying ‘after careful review, your order has not been accepted. No idea why but they took my money, contacted several stores that could not help only to be palmed off to the online chat that said ill transfer you to someone who can help but it never happens.
I am still awaiting refund.
Never order with this company. Horrible experience.
Do not order anything online absolutely discrasful service been waiting 9 days when they said next day delivery.
promised next day delivery 8 day's later still nothing do not order from these mug's will never buy anything from Harvey Shitman again absolutely discradful service from a big retailer
Terrible Service; Deceitful Practices
Upon being unhappy with the features (or lack thereof)on my new TV, I submitted an online request for a callback to obtain a refund; and was advised, from their website, that this would occur 'within 24 hours'. When this did not occur, I submitted another form with the same request. After 48 hours, two forms and nil response, I have elected to purchase a superior product from another business, and put this down to an expensive lesson.
Poor excuse for customer service - I did all the communication
Do not buy from online
I purchased an oven. It was not in stock - yet it was for sale and purchase through online store - so it was put on back order. One month later I get an email and a phone call to arrange delivery. Free delivery from online site - a bonus. Can't fault the delivery guys they were very helpful. Electrician went to install oven 2 days later to find my old one on removal was gas. Silly me I purchased the wrong oven. Totally my fault. I got onto HN and requested a return and refund - item was in packaging and not installed. No ...
POOR DELIVERY SERVICE
Ordered a sound bar (not a large item) and after 4 days it was still listed as processing. At least 2 local stores had stock. The online call center was totally unhelpful and could give me no relevant information. Next time will order from The Good Guys even if they are more expensive.
No Customer Service to back up online purchase
Ordered a product online and realised later they provided the incorrect product code and I tried to make contact. They offer email and Chat - Chat is a nightmare, the bot takes all your details and transfers to a 'specialist' thing is the specialist never appears, tried twice over two days and gave up. Sent two emails and nothing. Cancelled and requested a refund. Never again Harvey Norman
I ordered an electric blanket on Sunday, Monday afternoon it was delivered. With COVID and slow post I thought it would take a few days. I was very surprised and greatful that it arrived in such quick time.
- Verified customer
Please the online click and collect is so bad,I brought something for $300 (I’m on a budget and I saved for these) Harvey Norman took my money then 3 hours later they send me an email saying my order has been rejected!!! I call up the taylors lakes store they told me that online security supect fraud,I’ve been using this same card for years and have never had an issue I’m absolutely disappointed no refund still and it’s been 5 days,and after speaking with a friend the same thing happened to her at Harvey Norman taylors lakes, we both came to th...e conclusion that the store didn’t have the item so they cancel your order and use the excuse fraud!! Every bad please do not do click and collect they don’t reply to emails or live chat even head office number just rings out!!!!
Questions & Answers
I was delivered a love seat today bday made - but that’s why I paid the amount I did for it.
However the table part is cracked. Can you please send me a new part?
I have ordered the wrong item and would like to return it
How do I make a claim? I ordered a product 18th June was to be delivered 24th June. I’ve sent many many emails to both HN & the courier company to see where it is. I’ve had conformation from both the courier & HN that my item is lost. That was on 9th July but I can’t get any one to take this seriously or to call me back. I’m beside myself I’ve made many requests for someone to call me to no avail. Help please.
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