Reviewer Photos & Videos
Professional and considerate
Very happy experience with Havery Norman Nunawading. The staff are professional: from enquiring to flooring. During flooring, HN staff keep tracking the progress to make sure the work can done as expected. Recommended!
PS: thank you very much Tom! Your professional and enthusiasm make customer’s life much easier!
Excellent service and product
I bought carpet for my home.
The staff were excellent went to measure, arranged laying by great workers efficient and good quality.
So far very happy with the quality of the carpet.
After sales was also great visited store a few times after to buy additional carpet and was always greeted friendly and helpful.
Glad I chose Harvey norman mandurah although I live in rockingham.
This rug is amazing! We are so happy
We were really happy at the high level of customer service exhibited by Jordan at the flooring Department of Harvey Norman.
Jordan was a true professional and went out of his way to get us the perfect carpet at a very reasonable price. Thank you so much Jordan/ Harvey Norman Osborn Park! We got our favorite rug and we are so happy. We couldn’t find a better rug than this one anywhere else in this city.
Great customer service by Monty!
We found the service of Monty at the Osborne Park store to be friendly, enjoyable and top class.
His was knowledgeable and didnt try to make stuff up if he didnt know. He listened to our needs, was polite and respectful. He was cool and maintained his composure even when we negotiated and pushed back . Highly recommended !
Harvey Norman Flooring Bunbury
If I could give 0 stars I would. I have never received such terrible customer service. We obtained multiple quotes to carpet our 3 boys bedrooms and HN had the best price per sqm carpet in the style we liked. However the final price was $300 more than other quotes. After several phone calls and a condescending tone that we didn’t understand linear metre versus square metre (we do understand). The salesman finally realised he was quoting 4 rooms. Even though they had come and measured only 3. We should have gone elsewhere at this junction. But h...e adjusted the quote and we paid our deposit. We were promised a call within a week to confirm install date, 3 weeks pass and I follow up, oh! The carpet is here we are just waiting to hear back from the installer. Another week, nothing so I went into store and the snake oil salesmen finally gives me a date. The day before install we gut the boys bedrooms and stack all their furniture into our living areas and rip up the old carpet. On the day of install..... I take a day off work to be there, nothing, no contact, nobody turns up. So I call the HN salesman. Oh yeah glad you called. We rolled out your carpet this morning to cut and it was defective so we can’t install. We have reordered from Victoria so we will receive in 2 weeks. Crap happens but a call would have been nice. So furniture back into the rooms on bare concrete. 3 weeks go by and no call from our friends at HN. So I call, oh yeah your carpet is here we are just waiting to hear back from the installer for a date. Here we go again. A couple of days pass and I call again, oh yeah we do have you booked in 10 days from now. Obviously we were put at the bottom of the list. I confirm it’s in the morning, definitely. He assured me, definitely! Ok! So the night before we pull out the furniture again, I take the day off work and patiently wait for the installer.... nothing, no phone call, no show!!! I’m livid and call the HN salesman, he fobs me off to another employee and he promises to call me back. He doesn’t, hours later my wife gets the call and is told the install date was a communication error the actual install date is another 3 weeks away!!! 3 months after our deposit was paid. There is a lot more detail to the poor service, such as constantly taking my number but always calling back my wife but in the end we got our deposit refunded and we will take our business to someone that understands how to communicate. Bad things happen, I get it but call the customer and explain and offer a solution. Do not use Harvey Norman Flooring Bunbury.
Carpet replaced of our existing house
Was thinking of replacing formal lounge carpet and ended up changing whole house carpet.
We had a great experience right from the beginning to Harvey Norman carpet section to job done.
Holder steps were done as per our expectation and we are very happy the way Harvey Norman to theatres weather today great service and product !!
- Harvey Norman Carpet Flooring
- Verified customer
Amazing service from Hazel at the Showroom to Martin the Carpet Layer
Amazing service from start to beginning!
So impressed! Hazel at HN was so knowledgeable and amazing service.
I was kept informed all the way along . Martin the carpet layers arrived early and finished the job before time.
Hybrid Flooring and carpet
Excellent customer service by Sam from Nunawading Flooring. Great workmanship by Chris and his team. Product explained well with correct advice and tailored to my needs. Quality support provided and great workmanship by the team.
Couldn’t be any happier
The reviewer stated that an incentive was offered for this review
Flooring over tiles
From the men in the store to then team that installed the flooring it was seamless. Michael I believe was his name can and gave us a quote and was extremely detailed in different ways to go about it .The team who came to my home were wonderful and very professional. Couldn’t be more happy with the job !
I had my floors done last Saturday, What a fantastic Job Brad and the boys did, cleaned up after themselves
Well done Naved and staff, i highly recommend Harvey Norman Flooring,,,,Fantastic
Great Quality Product, Very Good Team (Nigel) at Harvey Norman Osborne Park
We bought Godfrey Hirst Blackbutt Grande Hybrid flooring installed and it has changed our entire place. We had some issues with the installer initially but Nigel from Harvey Norman Osborne Park (WA) was able to resolve the issue quickly and we couldn't be happier with how it all looks. The installer - Joe and his team did a fantastic job and also put skirting boards throughout which look awesome. Would recommend the professional service that Nigel offers, makes you feel like a very valued customer from the start!
Do not believe them
I had hybrid flooring eg Neptune essentials laid in my kitchen . My complaint is instead of installing quad or scoatia around the room they put window beading ? When i enquired about this they said it comes with this flooring and that quad or scoatia does not have a code for this product to choose for this floor like laminate. So i called the installer he told me all new homes from metricom have this beading. Waurn pond Geelong is the store. who put window beading on the house floor what the???
Fantastic service & installation from Harvey Norman Flooring Penrith
What a fantastic experience we have had with Quentin from Harvey Norman Penrith. Quentin has been nothing short of sensational as he helped us with our flooring decisions for our new house. He has always been very prompt in responding to any questions or requests that we have had. Tom that installed our hybrid flooring went above & beyond during the installation & did an amazing job. Would highly recommend Harvey Norman Penrith :)
BEST CUSTOMER SERVICE
WE are happy with harvey norman frankston flooring service, jamil & tan, sharon . also please pass on to the powers that be, that the chap and his partner who came yesterday to install our carpet did a magnificent job. WE are so happy, and he was wonderful in moving the furniture around. No hassles at all and we would highly recommend Harvey Norman for laying and buying carpet.
The reviewer stated that an incentive was offered for this review
The two guys William and Shaun were absolutely fantastic very good carpet layers they were good honest and very reliable they even cleaned up and vacumed we could not recomend them highly enough keep hold of them Gerry they will never let you down
Completely transformed my home!
My new bamboo flooring is incredible. My staircase and lounge room now look like a display home! The service from Vanshika at HN Osborne park was professional and of a high standard. The quality of the installation by Phil is unbelievable!
Hybrid Flooring - Excellent Service HNF Mandurah
Excellent service all round! Abid from HNF Mandurah was personable, honest and very knowledgeable on their products and what service they could provided. I had a big job and a lot of questions and never was I made to feel like anything was to much trouble, Abid ensured the whole process was as easy as it could be. Also Simon and his team from Infinity Flooring did an amazing job laying the flooring, they were also respectful, pleasant and professional. Thank you to HNF Mandurah and Infinity Flooring. Sharon
Absolutely thrilled with our new flooring from Harvey Norman Mandurah the guys were very professional and helpful would have no hesitation in recommending and Simon and Steve from Infinity Flooring did an amazing job laying the floor, thanks so much Ken and Ann
Exceptional service outstanding
We recently re carpeted our whole house. We went to see Adam and the crew at Harvey Norman Corio. Not only did they know their products they went above and beyond to make sure that the carpet came in and the quote was prompt. The laying of the carpet is perfect. They were honest, reliable, helpful and we couldn’t recommend them high enough! Thank you to all of you
Faulty laminate flooring
After complaining to customer service in relation to a fault in my laminate flooring which I informed them about 12 months ago and there has been no follow up, I receive an email that they have referred me to the person who I have complained about in relation to doing nothing. Unbelievable!
Questions & Answers
Hello i got neptune essential flooring laid and the quad or beading they put around the floor is pine timber that you put for windows outdoor ,not for floors it looks cheap and nasty
Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...
Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.
In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its ORIGINAL BEAUTY"
Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, STAIN PROOF, soft and comfortable". Mohawk Flooring
Then there is the Rhino and later the Zoo challenge... Say no more beyond this is absolute misrepresentation.
We have a family of 5 and the marks from every day walking across are not removable How can they claim with visual representation that zoo animals cannot mark it? The SmartStrand carpet we bought based on these claims, looked like it was tired marked and old and in need of replacing within 8 months.
PLUS the Harvey Norman flooring sales team refused to accept and tried to shift blame to anything else, except acknowledging that the Mohawk carpet simply make and made untrue and false claims.
Harvey Norman could have done the only right and honourable thing (at NO cost to them as they'd pass it back to manufacturer), by saying it is NOT fit for the purpose and does not live up to the claims made of it and we'll refund or replace. They did neither.
We purchased for 4 rooms including a large lounge solely due to absolute assurances from the sales people that the “un-stainable” claims made were true.
1. The Smartstrand carpet purchase, was the worst decision we have ever made. And sadly, we cannot afford to replace it yet, and still have the worst carpet decision reminding us daily.
2. The second worst decision was where we bought from as a result of the after service. After literally a couple of months we wanted the disgusting carpets replaced after we'd had them cleaned and they remained with discolouration stains, were just dismissed and we were told we needed to engage a different carpet cleaning service.. which we did AT OUR ADDITIONAL COST - and even then the Harvey Norman referred carpet cleaner said it was poor quality carpet and the marks wouldn’t come out.
NB - Apart from anything else, if the carpet is claimed to be "the easiest to clean carpet on the planet" and is "un-stainable due to its scientifically proven nano-technology" - why is a special carpet cleaner required
Totally insulting untrue claims, ACCC should take action against all misleading and false claims.
We ordered carpet recently however said that we were months away from installing. We initially asked for our deposit back because of incorrect measuring on our part and a price hike however came to an agreement. We picked a colour for purchase sake however now when asking we are told the carpet is ordered and we can't change the colour despite us saying we were months away and may change the colour????
We have paid a large deposit but not sure what to do as we know it will be a case of 'can't change your mind'...not sure why carpet needed to be ordered prior to use 100 percent confirming
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