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Harvey Norman The Flooring Specialist

Harvey Norman The Flooring Specialist (page 2 of 16)

Carpet Flooring, Laminate Flooring, Waterproof Flooring, etc...
3.7 from 320 reviews · View Statistics

Reviews

  • Job Satisfaction
    4.2 (105)
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Professional and considerate

published

Very happy experience with Havery Norman Nunawading. The staff are professional: from enquiring to flooring. During flooring, HN staff keep tracking the progress to make sure the work can done as expected. Recommended!
PS: thank you very much Tom! Your professional and enthusiasm make customer’s life much easier!

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedTimber
Paul

PaulGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Excellent service and product

published

I bought carpet for my home.
The staff were excellent went to measure, arranged laying by great workers efficient and good quality.
So far very happy with the quality of the carpet.
After sales was also great visited store a few times after to buy additional carpet and was always greeted friendly and helpful.
Glad I chose Harvey norman mandurah although I live in rockingham.

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedCarpet
Ghazal

GhazalPerth, WA

This rug is amazing! We are so happy

published

We were really happy at the high level of customer service exhibited by Jordan at the flooring Department of Harvey Norman.
Jordan was a true professional and went out of his way to get us the perfect carpet at a very reasonable price. Thank you so much Jordan/ Harvey Norman Osborn Park! We got our favorite rug and we are so happy. We couldn’t find a better rug than this one anywhere else in this city.

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedCarpet
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Max

MaxPerth, WA

Great customer service by Monty!

published

We found the service of Monty at the Osborne Park store to be friendly, enjoyable and top class.
His was knowledgeable and didnt try to make stuff up if he didnt know. He listened to our needs, was polite and respectful. He was cool and maintained his composure even when we negotiated and pushed back . Highly recommended !

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedCarpet
Baz M.

Baz M.South West, WA

Harvey Norman Flooring Bunbury

published
Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedCarpet
Amen A.

Amen A.Greater Melbourne (Outer), VIC

Carpet replaced of our existing house

published

Was thinking of replacing formal lounge carpet and ended up changing whole house carpet.
We had a great experience right from the beginning to Harvey Norman carpet section to job done.
Holder steps were done as per our expectation and we are very happy the way Harvey Norman to theatres weather today great service and product !!

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedCarpet
Tania

TaniaPerth, WA

Amazing service from Hazel at the Showroom to Martin the Carpet Layer

published

Amazing service from start to beginning!
So impressed! Hazel at HN was so knowledgeable and amazing service.
I was kept informed all the way along . Martin the carpet layers arrived early and finished the job before time.

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedCarpet
Alim

AlimGreater Melbourne (Metropolitan), VIC

Hybrid Flooring and carpet

published

Excellent customer service by Sam from Nunawading Flooring. Great workmanship by Chris and his team. Product explained well with correct advice and tailored to my needs. Quality support provided and great workmanship by the team.

Couldn’t be any happier

Job Satisfaction
Floor Types PurchasedCarpet and Laminate

The reviewer stated that an incentive was offered for this review

Flooring over tiles

published

From the men in the store to then team that installed the flooring it was seamless. Michael I believe was his name can and gave us a quote and was extremely detailed in different ways to go about it .The team who came to my home were wonderful and very professional. Couldn’t be more happy with the job !

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedTimber
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rob l.

rob l.

  • 2 reviews

Very Happy

published

I had my floors done last Saturday, What a fantastic Job Brad and the boys did, cleaned up after themselves
Well done Naved and staff, i highly recommend Harvey Norman Flooring,,,,Fantastic

Job Satisfaction
Incentivised ReviewNo
Oliver H.

Oliver H.Perth, WA

Great Quality Product, Very Good Team (Nigel) at Harvey Norman Osborne Park

published

We bought Godfrey Hirst Blackbutt Grande Hybrid flooring installed and it has changed our entire place. We had some issues with the installer initially but Nigel from Harvey Norman Osborne Park (WA) was able to resolve the issue quickly and we couldn't be happier with how it all looks. The installer - Joe and his team did a fantastic job and also put skirting boards throughout which look awesome. Would recommend the professional service that Nigel offers, makes you feel like a very valued customer from the start!

Job Satisfaction
Incentivised ReviewNo
Corio

CorioSouthwest, VIC

  • 2 reviews

Do not believe them

published

I had hybrid flooring eg Neptune essentials laid in my kitchen . My complaint is instead of installing quad or scoatia around the room they put window beading ? When i enquired about this they said it comes with this flooring and that quad or scoatia does not have a code for this product to choose for this floor like laminate. So i called the installer he told me all new homes from metricom have this beading. Waurn pond Geelong is the store. who put window beading on the house floor what the???

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Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedVinyl
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Kev

KevSydney Surrounds, NSW

Fantastic service & installation from Harvey Norman Flooring Penrith

published

What a fantastic experience we have had with Quentin from Harvey Norman Penrith. Quentin has been nothing short of sensational as he helped us with our flooring decisions for our new house. He has always been very prompt in responding to any questions or requests that we have had. Tom that installed our hybrid flooring went above & beyond during the installation & did an amazing job. Would highly recommend Harvey Norman Penrith :)

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedCarpet and Vinyl

BEST CUSTOMER SERVICE

published

WE are happy with harvey norman frankston flooring service, jamil & tan, sharon . also please pass on to the powers that be, that the chap and his partner who came yesterday to install our carpet did a magnificent job. WE are so happy, and he was wonderful in moving the furniture around. No hassles at all and we would highly recommend Harvey Norman for laying and buying carpet.

Job Satisfaction
Floor Types PurchasedCarpet

The reviewer stated that an incentive was offered for this review

Robert Woodside

Robert WoodsideSydney, NSW

  • 2 reviews

carpet laying

published

The two guys William and Shaun were absolutely fantastic very good carpet layers they were good honest and very reliable they even cleaned up and vacumed we could not recomend them highly enough keep hold of them Gerry they will never let you down

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedCarpet
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Helen

HelenPerth, WA

Completely transformed my home!

published

My new bamboo flooring is incredible. My staircase and lounge room now look like a display home! The service from Vanshika at HN Osborne park was professional and of a high standard. The quality of the installation by Phil is unbelievable!

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Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedBamboo

Hybrid Flooring - Excellent Service HNF Mandurah

published

Excellent service all round! Abid from HNF Mandurah was personable, honest and very knowledgeable on their products and what service they could provided. I had a big job and a lot of questions and never was I made to feel like anything was to much trouble, Abid ensured the whole process was as easy as it could be. Also Simon and his team from Infinity Flooring did an amazing job laying the flooring, they were also respectful, pleasant and professional. Thank you to HNF Mandurah and Infinity Flooring. Sharon

Job Satisfaction
Incentivised ReviewNo

Hybrid flooring

published

Absolutely thrilled with our new flooring from Harvey Norman Mandurah the guys were very professional and helpful would have no hesitation in recommending and Simon and Steve from Infinity Flooring did an amazing job laying the floor, thanks so much Ken and Ann

Incentivised ReviewNo
Sarah c

Sarah cSouthwest, VIC

  • 3 reviews

Exceptional service outstanding

published

We recently re carpeted our whole house. We went to see Adam and the crew at Harvey Norman Corio. Not only did they know their products they went above and beyond to make sure that the carpet came in and the quote was prompt. The laying of the carpet is perfect. They were honest, reliable, helpful and we couldn’t recommend them high enough! Thank you to all of you

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedCarpet
Lescelle Cox

Lescelle CoxHunter Region, NSW

  • 2 reviews
  • 3 likes

Faulty laminate flooring

published

After complaining to customer service in relation to a fault in my laminate flooring which I informed them about 12 months ago and there has been no follow up, I receive an email that they have referred me to the person who I have complained about in relation to doing nothing. Unbelievable!

Incentivised ReviewNo
Page 2 of 16
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Questions & Answers

Corio

Corioasked

Harvey Norman Waterproof Flooring

Hello i got neptune essential flooring laid and the quad or beading they put around the floor is pine timber that you put for windows outdoor ,not for floors it looks cheap and nasty

No answers
Matt

Mattasked

Harvey Norman Carpet Flooring

Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...

1 answer
Adrian
Adrian

Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.

https://www.youtube.com/watch?v=3d8-2PhGo00

In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its ORIGINAL BEAUTY"

Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, STAIN PROOF, soft and comfortable". Mohawk Flooring

https://www.mohawkflooring.com/carpet/brand/smartstrand

Then there is the Rhino and later the Zoo challenge... Say no more beyond this is absolute misrepresentation.

We have a family of 5 and the marks from every day walking across are not removable How can they claim with visual representation that zoo animals cannot mark it? The SmartStrand carpet we bought based on these claims, looked like it was tired marked and old and in need of replacing within 8 months.

PLUS the Harvey Norman flooring sales team refused to accept and tried to shift blame to anything else, except acknowledging that the Mohawk carpet simply make and made untrue and false claims.

Harvey Norman could have done the only right and honourable thing (at NO cost to them as they'd pass it back to manufacturer), by saying it is NOT fit for the purpose and does not live up to the claims made of it and we'll refund or replace. They did neither.

We purchased for 4 rooms including a large lounge solely due to absolute assurances from the sales people that the “un-stainable” claims made were true.

1. The Smartstrand carpet purchase, was the worst decision we have ever made. And sadly, we cannot afford to replace it yet, and still have the worst carpet decision reminding us daily.

2. The second worst decision was where we bought from as a result of the after service. After literally a couple of months we wanted the disgusting carpets replaced after we'd had them cleaned and they remained with discolouration stains, were just dismissed and we were told we needed to engage a different carpet cleaning service.. which we did AT OUR ADDITIONAL COST - and even then the Harvey Norman referred carpet cleaner said it was poor quality carpet and the marks wouldn’t come out.

NB - Apart from anything else, if the carpet is claimed to be "the easiest to clean carpet on the planet" and is "un-stainable due to its scientifically proven nano-technology" - why is a special carpet cleaner required

Totally insulting untrue claims, ACCC should take action against all misleading and false claims.

MMM

MMMasked

Harvey Norman Carpet Flooring

Hi,
We ordered carpet recently however said that we were months away from installing. We initially asked for our deposit back because of incorrect measuring on our part and a price hike however came to an agreement. We picked a colour for purchase sake however now when asking we are told the carpet is ordered and we can't change the colour despite us saying we were months away and may change the colour????
We have paid a large deposit but not sure what to do as we know it will be a case of 'can't change your mind'...not sure why carpet needed to be ordered prior to use 100 percent confirming

1 answer
MMM
MMM

So my question is can we request our deposit and cancel order there is nowhere on the invoice that says we cannot

Get an answer from our members and Harvey Norman The Flooring Specialist representatives

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