Reviewer Photos & Videos
Terrible Customer Service
Terrible customer service - Would not use them again or recommend.
Installation did not include everything discussed during the quoting stage. When called to discuss, consultant (Ali) was unhelpful and unwilling to rectify the issue without additional charge.
It is Just What We Wanted
We recently purchased wool carpet for our home from Harvey Norman. The salesman Tom was fantastic. He helped us choose the right carpet for us which would have been daunting without his help. The laying of the carpet was also organised by Tom. He came out to measure up as well. We are thrilled with the result. The carpet is perfect – the look and the feel. It is just what we wanted. Thank you, Tom, for all your help.
Rude and entitled
Unfortunately the manager has no concept of customer service.. I would rather have broken glass for a floor covering than shop at Harvey Norman carpet Toowoomba.so many better options in this town
Carpet beetles everywhere!!
Buyers Beware of flooring section at Harvey Norman balgowlah (beetle carpet Larve found all over the unit)
Very dissatisfied and disappointed at Harvey Norman balgowlah..
........ Do not recommend......
We use to shop at Harvey Norman because of their good value range of products..
We ordered a brand new carpet from Harvey Norman balgowlah. $6.000 paid.
The installation was spot on until the day after we started to noticing what is called "beetle carpet Larve" coming out from under the skirting boards ..
This is where it gets worse the after ...
Thank you! From the store Manager Abid to the carpet installation professionals. Can not recommend them all enough. They were helpful and prompt with their service. Thanks again guys. Great work.
Excellent Customer Service and Advice
Alex was professional and helpful at all times. He delivered on time and his installers were great. I would defiantly use him again for any flooring needs or advice - hands down.
Excellent customer service! Thank you!
HN Penrith Flooring team were brilliant in helping us from product research to completion of product laid in Mum’s 1970’s ugly duckling home. Great communications from all staff involved in the project - which is a delight - when dealing with various trades for the broader project.
I wanted to look at vinyl flooring as I knew little about the product. I needed to replace the flooring in our bedroom. The Salesman was very helpful, educating me about the differences in the products and how to lay them and that I would need to add 5-10% extra for cutting waste. They had a few choices on sale. After discussing the options with my husband, I was able to order the flooring over the phone the following morning and arrange for pickup from their warehouse. I am definitely someone who needs to see the product in a showroom so that I can make an informed decision. I appreciate that they often have flooring on sale, especially if it is a small quantity, it is often reduced in price.
Great and impressive service
Harvey norman osborne Park. Very knowledgable and very patient. He made our life so easy by helping us selecting the right product. It was wonderful to be served by him.Monty from harvey Norman flooring was the best person in my life to deal with. Very knowledgable and very patient. He made our life so easy by helping us selecting the right product.
From selecting the carpet, organising finance to having it laid i couldn't be happier. A job done perfectly. Highly recommend Wei at Harvey Norman Nunawading for all things carpet! Thanks
Carpet still to be laid but service to date has been great.
Montu from the flooring section has gone out of his way to assist us with our apartment flooring upgrade. We’re looking forward to it’s completion when laid. Great service to date. Thank you Montu
Extremely happy and highly recommend
From the minute we walked in, to our floors installed we have been very happy. Michael, our sales person, is the ultimate professional, very knowledgeable and really cared about helping us. We are thrilled with the hybrid flooring and installation and would definitely go back for our flooring needs in the future.
Exactly What I Was Looking For.
Lovely woollen rug to place on my newly polished floorboards - Neutral color that will suit all rooms and protect the floors from furniture and add some warmth to the room.
- Harvey Norman Timber Flooring
I can’t believe how gorgeous my flooring has come up
Just wanted to say l had my whole home decked out in hybrid flooring and it is simply amazing it looks like a new home. Thank you to Fahad and Madina from the Thomastown store friendly helpful and just lovely people thank you again
Sales representative to installation were great in Harvey Norman Osborn park
Sale representative was patient and gave me good advices on the process. He managed to order out of stock carpet and ordered it. The communication way was great with client. The installer were on time and done great job.
Everything fantastic from Sales through to installation!
The Sales Rep at Harvey Norman Nunawading was outstanding - so knowledgeable and patient.
The installers were on time and completed the job promptly and without incident.
Can’t recommend the Godfrey Hirst Hybrid Flooring Flooring product enough either - simply bulletproof!!
Perfectly fit. Timely.
They installed carpet in one of my rooms with no hassle. On time before the Christmas. Very professional. Highly recommended their service. Even removed the old floor boards and disposed.
So glad that we changed from carpet to laminate flooring looks fantastic and so clean looking easy care with indoor pets dog and cat also easy to maintain to keep clean
Vinyl flooring problem fixed finally
I had vinyl flooring installed about 18 months ago and was very unhappy with the way it was installed and the then person in charge who kept promising to take care of it and never did and because of illness and the lockdown I just gave up until recently when I decided to make another attempt at rectifying some of the problems I had. To my relief and surprise I found the person in charge had been replaced with Sam who was the complete opposite. Even though it was out of warranty he sent someone to rectify my main problem of different levels tile...s to vinyl which has made a big difference as it was unsafe before. I commend him for his prompt action and his excellent Customer relations as I had not shopped with Harvey Norman since the unfortunate experience I had had. So a big thank you in appreciation of all you did Sam.
I had attempted other quotes but was not satisfied with service or quote.
I contacted HN Nunawading Victoria, for a quote on my floors. Tom replied and phoned me on a Sunday and came out the very next day. I got the installers through HN as well and am extremely happy with my new beautiful floors and installation qualityz Highly recommended, now to get my carpet areas done!! I dealt with Tom only who replied quickly to any enquires and called me a few hours after job completion to see that I was happy with everything which is great follow up with customers.
Wonderful product, adds value to our house!
We had the Highland Oak Hybrid range installed and are thrilled with the product. Comfy under foot and looks amazing. Thank you Vivek for all your help and advice. A special thanks to your contractor Andrew.
Professional and considerate
Very happy experience with Havery Norman Nunawading. The staff are professional: from enquiring to flooring. During flooring, HN staff keep tracking the progress to make sure the work can done as expected. Recommended!
PS: thank you very much Tom! Your professional and enthusiasm make customer’s life much easier!
Excellent service and product
I bought carpet for my home.
The staff were excellent went to measure, arranged laying by great workers efficient and good quality.
So far very happy with the quality of the carpet.
After sales was also great visited store a few times after to buy additional carpet and was always greeted friendly and helpful.
Glad I chose Harvey norman mandurah although I live in rockingham.
This rug is amazing! We are so happy
We were really happy at the high level of customer service exhibited by Jordan at the flooring Department of Harvey Norman.
Jordan was a true professional and went out of his way to get us the perfect carpet at a very reasonable price. Thank you so much Jordan/ Harvey Norman Osborn Park! We got our favorite rug and we are so happy. We couldn’t find a better rug than this one anywhere else in this city.
Great customer service by Monty!
We found the service of Monty at the Osborne Park store to be friendly, enjoyable and top class.
His was knowledgeable and didnt try to make stuff up if he didnt know. He listened to our needs, was polite and respectful. He was cool and maintained his composure even when we negotiated and pushed back . Highly recommended !
Questions & Answers
what is the cheapest carpet for sail a meter no loops would have to see what colours that price supply
Hello i got neptune essential flooring laid and the quad or beading they put around the floor is pine timber that you put for windows outdoor ,not for floors it looks cheap and nasty
Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...
Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.
In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its ORIGINAL BEAUTY"
Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, STAIN PROOF, soft and comfortable". Mohawk Flooring
Then there is the Rhino and later the Zoo challenge... Say no more beyond this is absolute misrepresentation.
We have a family of 5 and the marks from every day walking across are not removable How can they claim with visual representation that zoo animals cannot mark it? The SmartStrand carpet we bought based on these claims, looked like it was tired marked and old and in need of replacing within 8 months.
PLUS the Harvey Norman flooring sales team refused to accept and tried to shift blame to anything else, except acknowledging that the Mohawk carpet simply make and made untrue and false claims.
Harvey Norman could have done the only right and honourable thing (at NO cost to them as they'd pass it back to manufacturer), by saying it is NOT fit for the purpose and does not live up to the claims made of it and we'll refund or replace. They did neither.
We purchased for 4 rooms including a large lounge solely due to absolute assurances from the sales people that the “un-stainable” claims made were true.
1. The Smartstrand carpet purchase, was the worst decision we have ever made. And sadly, we cannot afford to replace it yet, and still have the worst carpet decision reminding us daily.
2. The second worst decision was where we bought from as a result of the after service. After literally a couple of months we wanted the disgusting carpets replaced after we'd had them cleaned and they remained with discolouration stains, were just dismissed and we were told we needed to engage a different carpet cleaning service.. which we did AT OUR ADDITIONAL COST - and even then the Harvey Norman referred carpet cleaner said it was poor quality carpet and the marks wouldn’t come out.
NB - Apart from anything else, if the carpet is claimed to be "the easiest to clean carpet on the planet" and is "un-stainable due to its scientifically proven nano-technology" - why is a special carpet cleaner required
Totally insulting untrue claims, ACCC should take action against all misleading and false claims.
Get an answer from our members and Harvey Norman The Flooring Specialist representatives
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