Harvey Norman The Flooring Specialist (page 2 of 10)

I was very disappointed with the service after I purchased a whole house of carpet which was replacing a cheap carpet I was not happy with. In light of that I asked lots of questions and ended up buying a carpet with a ten year wear warranty to avoid having any problems. At the point of sale it was all good and I had purchased quite a few products from other HN stores without an issue. After just under 5 years my carpet was quite worn anywhere you regularly walked, I am very clean and there was only two of us living in the house so not heaps of traffic on carpet! I really believed if I contacted the store something would be done. Someone was sent out from the manufacturer and it was so obvious to me it was just a token visit and nothing would be done. Then to make matters even worse they told me the carpet just needed to be cleaned and then somehow it would magically not look worn. When I spoke to the manager of the store to relay my unhappiness, he told me I should have bought a more expensive carpet instead of that one. Unfortunately not a good experience and that store will never see me again

We had purchased well over $15.000 had laid and delivered by Harvey Norman we have gaps opening around the house been told to put expansion joints we were not sold this product with expansion joints the store takes forever to ring back then to be told were not happy with the expansion option to be told they want to glue one coming apart the product was not climatised as say on installation directions please help

Great experience . Great team of father and son - Neil and Cameron.
Good advice and sent good team to lay the Hard floor and carpet.
Easy to deal with .
Some confusion about the floor preparation but immediately cleared by Neil .
Post installation follow up call .
Hope they continue their great service in the future.
Sachin and Kshama ( Gold coast)

From choosing the carpet we needed with Dwayne and having it delivered and laid by Gavin, it was a smooth and very professional process.
Dwayne knew what he was talking about and obviously had experience while Gavin worked harder than anyone we have seen and left a clean tidy and very well fitted carpet. We couldn’t be happier.

I guess you get what you pay for but... You'd expect a carpet to hold it's color for more than a year and any slight spills of food or drink bring out an impossible to remove stain. The sub-contracted carpet layer did a shoddy job in the out of sight areas eg behind the open doors. Do not buy the less expensive carpet from Harvey Norman. I think they source their carpet from third world countries that use cheap dye.

I would like to commend Jamil Islam and his team of installers for the wonderful experience of selecting our new floating floor.
We love our new floor His advice was accurate and informative, and the installation team worked like a well oiled machine.Fast, efficient and courteous The process couldn't have been better.

We have bought our carpet from Harvey Norman Thomastown. Sales person had great idea about his products and knowledge. From inside out explain nicely.
Bought smart stand carpet from him. I highly recommended Jamil Islam for his best customer service and follow up.

Harvey Norman The Flooring Specialist says it all.
The team at Penrith have done an amazing job transforming our house.
If you need quality flooring at a good price with great results look no further.
Quentin Hammond is the man to see. He has a vast knowledge of all aspects of flooring.
We will definitely recommend these guys to all who will listen.
Gav Brady

We purchased the Allure Gen 3 flooring a few years ago and it has been amazing. We have 2 large dogs, one of whom has long claws like a kangaroo due to his breed so when we were investigating flooring, I would always do the key test to scratch for durability. Most brands in most stores failed miserably. Enter Allure flooring. I scratched a test panel as hard as I could with several different keys - I even got my big strong hubby to give it his best shot... but we couldn't make a single scratch on it! We had a winner! Combine this with it's lifetime warranty and waterproof qualities, it is the best product around. I even move our lounge room furniture (ie. 3 seater lounge and huge heavy solid timber coffee table) every fortnight or so to vacuum under them (we have a toddler) and I just push them across the flooring without lifting them up - they have never scuffed. Cannot recommend this product highly enough especially for anyone with kids or pets.

Pricing of the product and installation package was very competitive.
Measure, Quotation, Delivery and installation all done professionally, on-time and with no fuss, by pleasant, skilful operators
Final product looks amazing and has transformed the house entirely
Thanks to Ed and the installation team

Helpful sales service who was able to explain the strengths and qualities of the product ie Dunlop Vinyl Planking.
Recommended an installer who would install according to instructions by Dunlop.
Everything was executed to the letter and on time according to the schedule we were working to.
Very professional and helpful.

Avoiding the retailer who made our last carpet installation a nightmare (see Bunnings review) led us to Harvey Norman. Really helpful salesperson at Maribyrnong store. Everything went so smoothly and the quality of the carpet installation was WONDERFUL - carpet layer fantastic. Can't say enough about it. The only thing we weren't told is that we needed a special vacuum cleaner for the particular stain resistant carpet we chose - so I've given 4 instead of 5 stars for this info not being passed on to us prior to purchase.

I'm genuinely surprised at the great quality of service we experienced at Harvey. To top it off , great salesman in flooring dept

Me and my family went to Harvey Norman malaga to get a quote on carpet for our 5 bedrooms. A friendly staff approached us and helped us get the right carpet. We ended up getting their own Smart strand range, which I couldn't be happier about as it is a really easy to maintain carpet. Their installers were really professional and didn't waste time and got the 5 bedrooms done in one day. I am very happy with Harvey Norman malaga.thanks for the carpet.

I have purchased a new carpet from Harvey Norman at the Supa Centa Moore park 10 months ago. Removal of the old carpet, instillation of the new one went quite smoothly. However early April I have noticed that high traffic areas are getting discoloured. I have contacted Harvey Norman store on numerous occasions, have send photos of the affected areas, went personally to the store and not much was achieved. Finally the owner/manager [name removed] came to my place and gave me a long and convoluted explanation about the stains which I personally found a load of nonsense. I do not have wild parties, live alone, keep my place immaculate. He promised to find a carpet cleaner or recommend some products .It has been a week now and despite my text message, no reply!

I am very disappointed with the way Harvey Norman handled my complaint.

We can't thank Jamie and the team from Castle Hill show room enough - from the moment we walked into the store we were greeted by Jamie. His knowledge and advice on timber floor products made our decision easy. The installation was done in a day by Junior & his team and we would highly recommend these guys to install.

Had novocore flooring installed. The very next day had scratches all over flooring from our small dog and and after a few days more scratches from dinning chairs. Was told its scratch resistant and pet friendly. Will only supply flooring to replace after making many phone calls to Thomaston Harvey Norman. Agreed it was a fault after inspection but will not install replacement boards. Have to pay to change. How ridiculous is that. So now we have to pay for installation again. Novo core flooring is NOT scratch resistant nor is it pet friendly or family friendly.
Staff at thomastown Harvey are also very unprofessional in dealing with this situation and still waiting for a return phone call from management. Poor service.

We love our new flooring. Looks amazing.
The team from start to finish were exceptional
Harvey Norman Liverpool
Would recommend

The service was fine BUT eight months after installion of the second most expensive pure wool carpet, though the room has been aired every day, the carpet has a very strong chemical smell. It's definitely not the smell of new wool which I quite like.
We were going to use it throughout the house but that is out of the question.

We built a new house. I went to Harvey Norman as they had a 20% off promotion on all of their flooring products. I met Bryan who was very helpful and professional. I took our house plans down and had an accurate quote sent thru the next day. We decided to go with the quote because, apart from being considerably cheaper than another quote, I was really happy with the products I chose - a wool carpet and timber laminate. Harvey Norman use subcontractors to do the work. You pay HN for the product and then pay the installers independently, though Bryan was still available to answer any questions during this time.
We installed the timber laminate first. Joe and his team - Ryan, Jarrod and Josh arrived on time, got straight into it and were finished before the expected time. They did a lovely job. Even the guy that came by to pick up the rubbish was great!
Michael and his team layed the carpet. Again, they arrived on time and got on with it. Another great job. I actually had to get these guys to come back to finish the job as I had problems with some water damage. No dramas for these guys.
Both teams were really pleasant to deal with, were professional and did an exceptional job. They take pride in their work and tidy up after themselves. I was warned that people doing floors often mark the walls, but not these guys
Can’t recommend them highly enough!