Harvey Norman The Flooring Specialist (page 2 of 10)

Just wanted to thank Harvey Norman flooring Charlie for all the work he has put together. Charlie always had everything completed in a timely manner… He was patient, always responded my queries, always kept me informed and explained the process well. Very impressed!

Nice and neat job
No mess
Done to time
No extras needed
Great range of carpet
Good service
Will go back

After purchasing a timber floor laminate and paid cash to their installer, My timber laminate product was clearly faulty and had planks rising in bubbles. The Franchisee insists that this because I have been mopping my floor, rather than use a special laminate floor spray!! At no point during the selection of this product was I provided care/maintenance instructions for this product!! The franchisee recommended that I make a claim through my insurance company and would not admit to any liability, stating that he would be happy for me to take this matter to VCAT!!! Don’t trust any Harvey Norman Franchisee, as it’s clear that once they’ve been paid, they no longer take responsibility for their products and its installation!!

Big thanks to Damien, Greg and the team at Harvey Norman Flooring in ossy park.
These guys have done a few of our properties and have always offered excellent pricing,service and the job the layers do are brilliant. Seriously recommend

I ordered and was quoted for carpet well in advance of the installation date ( 19/11/2018). The installers arrived within the timeframe provided and commenced work. Unfortunately, they ran out of joinery tape (I think that's what it's called) and so only 3/4 of the installation was completed. I'm still waiting for contact for when the remainder gets done. Now ordinarily I might have been a bit annoyed BUT the installers did a really good job, provide good advice and I'm hoping for a quick return to complete the job. If the installation HAD been completed in 1 go, I would have submitted a 5 star rating.

Buyer beware! Do not purchase carpet from Harvey Norman. They will not stand by the warranty claims. Suppose to have a 25 year wear warranty with carpet i have purchased. Has started to wear in a large spot. Contacted them and it is "Pile Flattening" and not covered apparently. I will never shop with them again.

So we payed to have floorboards installed and wanted the same floorboards matching the rest of the house he has had the wrong floorboards installed and now refuses to help and says it's our fault. He is a useless manager I dont know how he has a job! All hes good at is ripping people off!! He should be sacked for being so useless

Good selection and professional staff. Always go here as a first stop. Trusted Australian company that has never let me down.

We had purchased well over $15.000 had laid and delivered by Harvey Norman we have gaps opening around the house been told to put expansion joints we were not sold this product with expansion joints the store takes forever to ring back then to be told were not happy with the expansion option to be told they want to glue one coming apart the product was not climatised as say on installation directions please help

Great experience . Great team of father and son - Neil and Cameron.
Good advice and sent good team to lay the Hard floor and carpet.
Easy to deal with .
Some confusion about the floor preparation but immediately cleared by Neil .
Post installation follow up call .
Hope they continue their great service in the future.
Sachin and Kshama ( Gold coast)

From choosing the carpet we needed with Dwayne and having it delivered and laid by Gavin, it was a smooth and very professional process.
Dwayne knew what he was talking about and obviously had experience while Gavin worked harder than anyone we have seen and left a clean tidy and very well fitted carpet. We couldn’t be happier.

I guess you get what you pay for but... You'd expect a carpet to hold it's color for more than a year and any slight spills of food or drink bring out an impossible to remove stain. The sub-contracted carpet layer did a shoddy job in the out of sight areas eg behind the open doors. Do not buy the less expensive carpet from Harvey Norman. I think they source their carpet from third world countries that use cheap dye.

I would like to commend Jamil Islam and his team of installers for the wonderful experience of selecting our new floating floor.
We love our new floor His advice was accurate and informative, and the installation team worked like a well oiled machine.Fast, efficient and courteous The process couldn't have been better.

We have bought our carpet from Harvey Norman Thomastown. Sales person had great idea about his products and knowledge. From inside out explain nicely.
Bought smart stand carpet from him. I highly recommended Jamil Islam for his best customer service and follow up.

Harvey Norman The Flooring Specialist says it all.
The team at Penrith have done an amazing job transforming our house.
If you need quality flooring at a good price with great results look no further.
Quentin Hammond is the man to see. He has a vast knowledge of all aspects of flooring.
We will definitely recommend these guys to all who will listen.
Gav Brady

Pricing of the product and installation package was very competitive.
Measure, Quotation, Delivery and installation all done professionally, on-time and with no fuss, by pleasant, skilful operators
Final product looks amazing and has transformed the house entirely
Thanks to Ed and the installation team

Helpful sales service who was able to explain the strengths and qualities of the product ie Dunlop Vinyl Planking.
Recommended an installer who would install according to instructions by Dunlop.
Everything was executed to the letter and on time according to the schedule we were working to.
Very professional and helpful.

Avoiding the retailer who made our last carpet installation a nightmare (see Bunnings review) led us to Harvey Norman. Really helpful salesperson at Maribyrnong store. Everything went so smoothly and the quality of the carpet installation was WONDERFUL - carpet layer fantastic. Can't say enough about it. The only thing we weren't told is that we needed a special vacuum cleaner for the particular stain resistant carpet we chose - so I've given 4 instead of 5 stars for this info not being passed on to us prior to purchase.