Harvey Norman The Flooring Specialist (page 2 of 14)

Terrible customer service - Would not use them again or recommend.

Installation did not include everything discussed during the quoting stage. When called to discuss, consultant (Ali) was unhelpful and unwilling to rectify the issue without additional charge.

We recently purchased wool carpet for our home from Harvey Norman. The salesman Tom was fantastic. He helped us choose the right carpet for us which would have been daunting without his help. The laying of the carpet was also organised by Tom. He came out to measure up as well. We are thrilled with the result. The carpet is perfect – the look and the feel. It is just what we wanted. Thank you, Tom, for all your help.

Unfortunately the manager has no concept of customer service.. I would rather have broken glass for a floor covering than shop at Harvey Norman carpet Toowoomba.so many better options in this town

Buyers Beware of flooring section at Harvey Norman balgowlah (beetle carpet Larve found all over the unit)
Very dissatisfied and disappointed at Harvey Norman balgowlah..
........ Do not recommend......
We use to shop at Harvey Norman because of their good value range of products..
We ordered a brand new carpet from Harvey Norman balgowlah. $6.000 paid.

The installation was spot on until the day after we started to noticing what is called "beetle carpet Larve" coming out from under the skirting boards ..
This is where it gets worse the after ...

Thank you! From the store Manager Abid to the carpet installation professionals. Can not recommend them all enough. They were helpful and prompt with their service. Thanks again guys. Great work.

Alex was professional and helpful at all times. He delivered on time and his installers were great. I would defiantly use him again for any flooring needs or advice - hands down.

HN Penrith Flooring team were brilliant in helping us from product research to completion of product laid in Mum’s 1970’s ugly duckling home. Great communications from all staff involved in the project - which is a delight - when dealing with various trades for the broader project.

I wanted to look at vinyl flooring as I knew little about the product. I needed to replace the flooring in our bedroom. The Salesman was very helpful, educating me about the differences in the products and how to lay them and that I would need to add 5-10% extra for cutting waste. They had a few choices on sale. After discussing the options with my husband, I was able to order the flooring over the phone the following morning and arrange for pickup from their warehouse. I am definitely someone who needs to see the product in a showroom so that I can make an informed decision. I appreciate that they often have flooring on sale, especially if it is a small quantity, it is often reduced in price.

Harvey norman osborne Park. Very knowledgable and very patient. He made our life so easy by helping us selecting the right product. It was wonderful to be served by him.Monty from harvey Norman flooring was the best person in my life to deal with. Very knowledgable and very patient. He made our life so easy by helping us selecting the right product.

From selecting the carpet, organising finance to having it laid i couldn't be happier. A job done perfectly. Highly recommend Wei at Harvey Norman Nunawading for all things carpet! Thanks

Montu from the flooring section has gone out of his way to assist us with our apartment flooring upgrade. We’re looking forward to it’s completion when laid. Great service to date. Thank you Montu

From the minute we walked in, to our floors installed we have been very happy. Michael, our sales person, is the ultimate professional, very knowledgeable and really cared about helping us. We are thrilled with the hybrid flooring and installation and would definitely go back for our flooring needs in the future.

Lovely woollen rug to place on my newly polished floorboards - Neutral color that will suit all rooms and protect the floors from furniture and add some warmth to the room.

Just wanted to say l had my whole home decked out in hybrid flooring and it is simply amazing it looks like a new home. Thank you to Fahad and Madina from the Thomastown store friendly helpful and just lovely people thank you again

Sale representative was patient and gave me good advices on the process. He managed to order out of stock carpet and ordered it. The communication way was great with client. The installer were on time and done great job.

The Sales Rep at Harvey Norman Nunawading was outstanding - so knowledgeable and patient.

The installers were on time and completed the job promptly and without incident.

Can’t recommend the Godfrey Hirst Hybrid Flooring Flooring product enough either - simply bulletproof!!

They installed carpet in one of my rooms with no hassle. On time before the Christmas. Very professional. Highly recommended their service. Even removed the old floor boards and disposed.

So glad that we changed from carpet to laminate flooring looks fantastic and so clean looking easy care with indoor pets dog and cat also easy to maintain to keep clean

I had vinyl flooring installed about 18 months ago and was very unhappy with the way it was installed and the then person in charge who kept promising to take care of it and never did and because of illness and the lockdown I just gave up until recently when I decided to make another attempt at rectifying some of the problems I had. To my relief and surprise I found the person in charge had been replaced with Sam who was the complete opposite. Even though it was out of warranty he sent someone to rectify my main problem of different levels tile...

I had attempted other quotes but was not satisfied with service or quote.
I contacted HN Nunawading Victoria, for a quote on my floors. Tom replied and phoned me on a Sunday and came out the very next day. I got the installers through HN as well and am extremely happy with my new beautiful floors and installation qualityz Highly recommended, now to get my carpet areas done!! I dealt with Tom only who replied quickly to any enquires and called me a few hours after job completion to see that I was happy with everything which is great follow up with customers.

We had the Highland Oak Hybrid range installed and are thrilled with the product. Comfy under foot and looks amazing. Thank you Vivek for all your help and advice. A special thanks to your contractor Andrew.

Very happy experience with Havery Norman Nunawading. The staff are professional: from enquiring to flooring. During flooring, HN staff keep tracking the progress to make sure the work can done as expected. Recommended!
PS: thank you very much Tom! Your professional and enthusiasm make customer’s life much easier!

I bought carpet for my home.
The staff were excellent went to measure, arranged laying by great workers efficient and good quality.
So far very happy with the quality of the carpet.
After sales was also great visited store a few times after to buy additional carpet and was always greeted friendly and helpful.
Glad I chose Harvey norman mandurah although I live in rockingham.

We were really happy at the high level of customer service exhibited by Jordan at the flooring Department of Harvey Norman.
Jordan was a true professional and went out of his way to get us the perfect carpet at a very reasonable price. Thank you so much Jordan/ Harvey Norman Osborn Park! We got our favorite rug and we are so happy. We couldn’t find a better rug than this one anywhere else in this city.

We found the service of Monty at the Osborne Park store to be friendly, enjoyable and top class.
His was knowledgeable and didnt try to make stuff up if he didnt know. He listened to our needs, was polite and respectful. He was cool and maintained his composure even when we negotiated and pushed back . Highly recommended !