- Verified customer
Great service, Product and Installation.
Helpful sales service who was able to explain the strengths and qualities of the product ie Dunlop Vinyl Planking.
Recommended an installer who would install according to instructions by Dunlop.
Everything was executed to the letter and on time according to the schedule we were working to.
Very professional and helpful.
Carpet Layer Excellent
Avoiding the retailer who made our last carpet installation a nightmare (see Bunnings review) led us to Harvey Norman. Really helpful salesperson at Maribyrnong store. Everything went so smoothly and the quality of the carpet installation was WONDERFUL - carpet layer fantastic. Can't say enough about it. The only thing we weren't told is that we needed a special vacuum cleaner for the particular stain resistant carpet we chose - so I've given 4 instead of 5 stars for this info not being passed on to us prior to purchase.
Excellent customer service from HN Malaga
Me and my family went to Harvey Norman malaga to get a quote on carpet for our 5 bedrooms. A friendly staff approached us and helped us get the right carpet. We ended up getting their own Smart strand range, which I couldn't be happier about as it is a really easy to maintain carpet. Their installers were really professional and didn't waste time and got the 5 bedrooms done in one day. I am very happy with Harvey Norman malaga.thanks for the carpet.
think twice before you buy a carpet from Harvey Norman
I have purchased a new carpet from Harvey Norman at the Supa Centa Moore park 10 months ago. Removal of the old carpet, instillation of the new one went quite smoothly. However early April I have noticed that high traffic areas are getting discoloured. I have contacted Harvey Norman store on numerous occasions, have send photos of the affected areas, went personally to the store and not much was achieved. Finally the owner/manager [name removed] came to my place and gave me a long and convoluted explanation about the stains which I personally f...ound a load of nonsense. I do not have wild parties, live alone, keep my place immaculate. He promised to find a carpet cleaner or recommend some products .It has been a week now and despite my text message, no reply! I am very disappointed with the way Harvey Norman handled my complaint.
- Verified customer
Exceptional customer service
We can't thank Jamie and the team from Castle Hill show room enough - from the moment we walked into the store we were greeted by Jamie. His knowledge and advice on timber floor products made our decision easy. The installation was done in a day by Junior & his team and we would highly recommend these guys to install.
Novo core flooring
Had novocore flooring installed. The very next day had scratches all over flooring from our small dog and and after a few days more scratches from dinning chairs. Was told its scratch resistant and pet friendly. Will only supply flooring to replace after making many phone calls to Thomaston Harvey Norman. Agreed it was a fault after inspection but will not install replacement boards. Have to pay to change. How ridiculous is that. So now we have to pay for installation again. Novo core flooring is NOT scratch resistant nor is it pet friendly or family friendly.
Staff at thomastown Harvey are also very unprofessional in dealing with this situation and still waiting for a return phone call from management. Poor service.
Very unpleasant smell
The service was fine BUT eight months after installion of the second most expensive pure wool carpet, though the room has been aired every day, the carpet has a very strong chemical smell. It's definitely not the smell of new wool which I quite like.
We were going to use it throughout the house but that is out of the question.
Outstanding service from Harvey Norman Flooring Department Bennett’s Green!!!
We built a new house. I went to Harvey Norman as they had a 20% off promotion on all of their flooring products. I met Bryan who was very helpful and professional. I took our house plans down and had an accurate quote sent thru the next day. We decided to go with the quote because, apart from being considerably cheaper than another quote, I was really happy with the products I chose - a wool carpet and timber laminate. Harvey Norman use subcontractors to do the work. You pay HN for the product and then pay the installers independently, though...Bryan was still available to answer any questions during this time. We installed the timber laminate first. Joe and his team - Ryan, Jarrod and Josh arrived on time, got straight into it and were finished before the expected time. They did a lovely job. Even the guy that came by to pick up the rubbish was great! Michael and his team layed the carpet. Again, they arrived on time and got on with it. Another great job. I actually had to get these guys to come back to finish the job as I had problems with some water damage. No dramas for these guys. Both teams were really pleasant to deal with, were professional and did an exceptional job. They take pride in their work and tidy up after themselves. I was warned that people doing floors often mark the walls, but not these guys Can’t recommend them highly enough!
Great Experience. Thanks HN O'Connor WA
Congratulations to Harvey Norman Flooring, O'Connor WA, for your professional and friendly service. When we decided to purchase new carpet for our home we went to just about every carpet store in Perth. When we went into Harvey Norman's the friendly and knowledgeable staff won us over. We dealt with Farid, Hazel and Krystal who went out of their way to assist us. They were not "pushy" but followed everything up. We were expecting a long wait for the carpet to arrive from the East but it arrived within two weeks, installation was organised and Aaron and Rob, the carpet layers, arrived on time and did a magnificent job. Our sincere thanks to the staff, particularly Krystal. We certainly recommend Harvey Norman, O'Connor.
- Verified customer
Thankyou Akash B C - Flooring, Mascot!
Thank you to Akash BC from Mascot Clearance Flooring Department. He is patient and clearly has much expertise in the field of carpets and flooring. Thank you for your excellent service. it was a pleasure to shop with you today. I appreciate all your helpful advice and explanations.
After spending nearly $7000 on carpet at Harvey Norman Munno you would think that the contractor would clean up after himself.
When asked if he puts a vacuum over his work to clean up the cuttings and shavings
He stated no.
So I rang Harvey Norman just in case there was an error but alas I was terribly wrong my wife has just come home from work and Mr Norman she is upset.
I am sure if your wife saw what my wife see's she to would be upset
Sir I have spent thousands of dollars in your store tens of thousands but this is the worst effort tha...
Harvey Norman Taylors Lakes very dissappointing Customer Service
I used Harvey Norman to recarpet my 3 rooms. No problems. Then I purchased a Wooden floor cleaner with a special mop for $100. I realised that I didnt need this item . I and took it back within 5 days to return it in its box with the seal unopended . I was told that there was no way I could get a refund. The manager was very insistent that even his mother would not get a refund if she brought a product back in. I was very disappointed with the way I was treated as I had given them a lot of business & I felt that I deserved a bit of consideration in this case as the item was not even opened . I was not told at the time of purchase that I would not be given a refund or a credit if I returned the product.
- Verified customer
Harvey Norman Bunbury - Cancelled laying carpet 3 times on the mornings it was to be laid...
Totally incompetent, this experience cost me 2 days of annual leave and 20 days spent sleeping on a couch (furniture packed away, and old carpet ripped up). I received a phone call on three occasions about 30 minutes before the carpet was to be laid cancelling the operation. First 2 times was because the carpet layer was sick and for some reason they could not get a replacement and the 3rd time was because they discovered the carpet was the wrong colour (they had the carpet for 20 days and did not check the colour till the morning it had to be ...laid????). Even though I informed them that living with concrete floors was a severe hindrance to my wife who is disabled and relies on a wheelchair for mobility, they were unwilling to chase up another carpet layer to complete the job. I would not recommend this company to anyone.
- Verified customer
Great job Penrith flooring
Had a full house of new carpet and laminate flooring laid before Christmas - so happy with the outcome. Alex at HN Penrith was so helpful with friendly expert advice - greatly appreciated. Both teams of carpet layers and laminate installers did a great job - professional, hard working and friendly. Everyone made the process as stress-free as possible. Many thanks.
Questions & Answers
Godfrey hurst hybrid XL flooring, can anyone share their opinion on the wear and tear on these pls?
I have been recommended Godfrey Hirst Hybrid 1200 for my bedrooms. Does anyone have experience with this product?
I have been recommended Novocore Hybride multi layered plank that carries a 25 year domestic warranty by a Representative at Harvey Norman. I want to cover existing floor tiles. I have been advised that NO levelling is required. On the front cover of Novocare brochure it states that this product is '100% waterproof' and inside the brochure it states 'water resilient' in another!! I can only presume that the premium range is the waterproof product?
I would appreciate any feedback that can be provided as to whether this product lives up to its promise. It would appear from the previous comments I have read on this post, that Harvey Norman, the supplier, or both have little concern for the buyer.
I have novocore in my house. Its terrible its scratches so easily and looks so bad after a while, we tried to get it replaced but the Novocore rep said we damaged it on purpose which is just stupid who would damage their own floor, but that gives you an idea on how bad it looks. STAY AWAY
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