Reviewer Photos & Videos
Very happy with our choice
Had great customer service from Kylie in the flooring department nothing was to much trouble and we ended up with a good product.
We had a small issue with the laying of the carpet as we paid extra to have furniture removed and they put it back in place with only giving the carpet a quick sweep which wasn't enough so we had to lift furniture again to do a vacuum.
Luxury pure wool. Worth every cent
Replaced 24yo carpet in B1 & WIR. I got the best advice & chose a beautiful texture pure wool carpet. Arrived on time. Peter installed & I am over the moon with gratitude.
Go to flooring professionals
Not the easiest to put in. Some boards were buckled so needed to be returned. looks good but now lifting in areas, so having to get help, the buck is being passed.
Good Help Given
Good selection of rugs and well displayed, making choice easier. Helped by Owen who was extremely helpful & courteous and carried the new rug to the car. Well recommended!!
Now I have thirty words......
Abid from Mandurah Harvey Norman was excellent, very helpful and efficient making the process hassle free. Nick and Simon who carried out all the work did a great job and constantly updated me with the work through photos and being available on the phone. Great work!
- Harvey Norman Carpet Flooring
- Verified customer
Carpet worn out after 2 months + damage caused by installers
We paid Harvey Norman Preston Flooring (VIC) to supply and install our carpet.
Installers caused damage to our new paintwork. We showed proof of damage to Harvey Norman Preston Flooring, who told us they would get back to us about it. They never did, even after we followed up multiple times over the next few months.
Installers also left a lot of rubbish on the carpet which took time for us to clean up (if this was the only problem however, we could have lived with it).
The biggest problem though (besides the paintwork damage) is that after o...nly two months, the carpet has been worn out to look like it was over a decade old (very similar to our 15 year old carpet that this new carpet was replacing). Once again we were told by Harvey Norman Preston Flooring that someone would get back to us about this, yet no one has (again, after many months of multiple follow ups).
Great service from start to finish.
I dealt with Castle Hill store & have just completed my timber stairs. The manager Hayden is a very genuine guy and gave me a fantastic deal. I received follow up right through the process and there promise of a great installer was spot on. Overall an excellent experience.
very professional job done by all the team.
At one point had 7 floor fitters working.
I would recommend Harvey Norman and there qualifyied team .
Very courteous and polite workers new exactly the job.
Tongue and groove floor fitters were aware of the upheaval the owners would experience and made the 2 day job as less stressful, as we had already moved into our new house
Thanks a lot
Great flooring Great service
The service we received from Harvey Norman Warrawong exceeded all expectations from initial service,quotation and fabulous installation of a high quality product.... strongly recommend this first rate service and product.
Having had previously dealing with Harvey Norman O’Connor before I went back to Elter who gave outstanding service once again all the staff looked after me with both carpet and vinyl planks I would recommend to everyone to go to this store
- Harvey Norman Vinyl Flooring
- Verified customer
Brilliant Service & Great Product
I decided on the Flooring Team at HN Osborne Park after spending over a month researching vinyl timber planks & visiting flooring stores. Blake was my main contact & was really helpful & responsive to any queries - I didn't have to keep trying to chase up information due to lack of replies. During the initial deciding stage I spoke to several other staff members if Blake was unavailable & they were all really helpful as well. When I made my product decision I felt very comfortable with knowing I'd made the right choice & not pressured to buy something more expensive but less suitable. Rick & his team of installers did a great job on the installation & were both professional & friendly in all contact. The end result looks amazing!
Excellent service from buying experience to installation
We dealt with Michael from HN MH and found the experience very informative and without sales pressure helping us to come to decisions that we are very satisfied with ! The installation process was on time, without surprises and both Simon & Steven and Tom and Tenelle were very professional and willing to go the extra mile in assisting us. We can recommend all without hesitation.
Great Product, Great Service
Excellent service, excellent flooring from Michael at Harvey Norman's Flooring Mandurah.
Steve from Infinity Flooring did an amazing job laying the flooring, would recommend them to anyone considering having their floor laid.
Erica and Geoff
Saved by Hybrid Flooring
Little ill mannered dogs. Had to tear up the carpet. Had the Hybrid flooring installed and my problem was solved. Waterproof and easy to clean what a blessing. No smells. Hooray
Honest reliable service
Vivek was helpful, not pushy, reliable and followed up when he said he would. Told us the truth and didn’t try to underquote just to get a sale (as happened with another company).
I made the right choice dealing with Harvey Norman Mandurah
I can highly recommend Harvey Norman in Mandurah. (Unfortunately i lost the business card and cant remember the name of the man I dealt with but think he was the Manager).
His knowledge of the products was amazing, He knew what he was talking about and he was definitely not doing a hard sell or rushing me into making a decision. After receiving so much help and such polite friendly service I did not feel the need to shop around further. I had one quote prior to my quote from Harvey Norman who actually came in at $700 cheaper.
Harvey Norman ...
The guys did job quick
Would recommend them again to friends and family Yes I would staff in the shop and fitters We always go to Harvey Norman Hopefully I said enough and this helps thank you
Brilliant service from start to finish!
Exceeded expectations thank you Abid and those wonderful team of installers. Nothing too much trouble and am thrilled with results - thank you. It’s been a pleasure dealing with HN Mandurah and will certainly recommend.
Changed our whole house, love it!
Floor is great ! Lookssmazing Thanks for good service from abid . The install was fantastic thanks to Steve and Simon for there great work, live the attention to detail and nothing I asked was too much for them to do
Informed sales team, delivered as promised!
From start to finish it was a seamless process. Up front and honest, certainly did deliver more than promised. The execution was a busy period as expected. Replacing flooring throughout the complete home was a dust nightmare!
Questions & Answers
Hello i got neptune essential flooring laid and the quad or beading they put around the floor is pine timber that you put for windows outdoor ,not for floors it looks cheap and nasty
Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...
Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.
In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its ORIGINAL BEAUTY"
Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, STAIN PROOF, soft and comfortable". Mohawk Flooring
Then there is the Rhino and later the Zoo challenge... Say no more beyond this is absolute misrepresentation.
We have a family of 5 and the marks from every day walking across are not removable How can they claim with visual representation that zoo animals cannot mark it? The SmartStrand carpet we bought based on these claims, looked like it was tired marked and old and in need of replacing within 8 months.
PLUS the Harvey Norman flooring sales team refused to accept and tried to shift blame to anything else, except acknowledging that the Mohawk carpet simply make and made untrue and false claims.
Harvey Norman could have done the only right and honourable thing (at NO cost to them as they'd pass it back to manufacturer), by saying it is NOT fit for the purpose and does not live up to the claims made of it and we'll refund or replace. They did neither.
We purchased for 4 rooms including a large lounge solely due to absolute assurances from the sales people that the “un-stainable” claims made were true.
1. The Smartstrand carpet purchase, was the worst decision we have ever made. And sadly, we cannot afford to replace it yet, and still have the worst carpet decision reminding us daily.
2. The second worst decision was where we bought from as a result of the after service. After literally a couple of months we wanted the disgusting carpets replaced after we'd had them cleaned and they remained with discolouration stains, were just dismissed and we were told we needed to engage a different carpet cleaning service.. which we did AT OUR ADDITIONAL COST - and even then the Harvey Norman referred carpet cleaner said it was poor quality carpet and the marks wouldn’t come out.
NB - Apart from anything else, if the carpet is claimed to be "the easiest to clean carpet on the planet" and is "un-stainable due to its scientifically proven nano-technology" - why is a special carpet cleaner required
Totally insulting untrue claims, ACCC should take action against all misleading and false claims.
We ordered carpet recently however said that we were months away from installing. We initially asked for our deposit back because of incorrect measuring on our part and a price hike however came to an agreement. We picked a colour for purchase sake however now when asking we are told the carpet is ordered and we can't change the colour despite us saying we were months away and may change the colour????
We have paid a large deposit but not sure what to do as we know it will be a case of 'can't change your mind'...not sure why carpet needed to be ordered prior to use 100 percent confirming
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