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Harvey Norman The Flooring Specialist

Harvey Norman The Flooring Specialist (page 3 of 14)

Carpet Flooring, Laminate Flooring, Timber Flooring, etc...
3.8 from 347 reviews · View Statistics
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Reviews

  • Job Satisfaction
    4.2 (125)
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Max
MaxPerth, WA

Great customer service by Monty!

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We found the service of Monty at the Osborne Park store to be friendly, enjoyable and top class.
His was knowledgeable and didnt try to make stuff up if he didnt know. He listened to our needs, was polite and respectful. He was cool and maintained his composure even when we negotiated and pushed back . Highly recommended !

Baz M.
Baz M.South West, WA

Harvey Norman Flooring Bunbury

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Amen A.
Amen A.Greater Melbourne (Outer), VIC

Carpet replaced of our existing house

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Was thinking of replacing formal lounge carpet and ended up changing whole house carpet.
We had a great experience right from the beginning to Harvey Norman carpet section to job done.
Holder steps were done as per our expectation and we are very happy the way Harvey Norman to theatres weather today great service and product !!

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Tania
TaniaPerth, WA

Amazing service from Hazel at the Showroom to Martin the Carpet Layer

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Amazing service from start to beginning!
So impressed! Hazel at HN was so knowledgeable and amazing service.
I was kept informed all the way along . Martin the carpet layers arrived early and finished the job before time.

Alim
AlimGreater Melbourne (Metropolitan), VIC

Hybrid Flooring and carpet

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Excellent customer service by Sam from Nunawading Flooring. Great workmanship by Chris and his team. Product explained well with correct advice and tailored to my needs. Quality support provided and great workmanship by the team.

Couldn’t be any happier

Flooring over tiles

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From the men in the store to then team that installed the flooring it was seamless. Michael I believe was his name can and gave us a quote and was extremely detailed in different ways to go about it .The team who came to my home were wonderful and very professional. Couldn’t be more happy with the job !

rob l.
rob l.
  • 2 reviews

Very Happy

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I had my floors done last Saturday, What a fantastic Job Brad and the boys did, cleaned up after themselves
Well done Naved and staff, i highly recommend Harvey Norman Flooring,,,,Fantastic

Oliver H.
Oliver H.Perth, WA

Great Quality Product, Very Good Team (Nigel) at Harvey Norman Osborne Park

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We bought Godfrey Hirst Blackbutt Grande Hybrid flooring installed and it has changed our entire place. We had some issues with the installer initially but Nigel from Harvey Norman Osborne Park (WA) was able to resolve the issue quickly and we couldn't be happier with how it all looks. The installer - Joe and his team did a fantastic job and also put skirting boards throughout which look awesome. Would recommend the professional service that Nigel offers, makes you feel like a very valued customer from the start!

Corio
CorioSouthwest, VIC
  • 2 reviews

Do not believe them

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I had hybrid flooring eg Neptune essentials laid in my kitchen . My complaint is instead of installing quad or scoatia around the room they put window beading ? When i enquired about this they said it comes with this flooring and that quad or scoatia does not have a code for this product to choose for this floor like laminate. So i called the installer he told me all new homes from metricom have this beading. Waurn pond Geelong is the store. who put window beading on the house floor what the???

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Kev
KevSydney Surrounds, NSW

Happy With After Sales Service

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Alex is the Manager of Harvey Norman Carpets & Flooring Penrith & it has been great dealing with him with our carpet journey. He has been fantastic with handling any issues that have arisen in a professional manner. His knowledge & experience with different carpets, fibres, piles & matching the right carpet for our needs has been invaluable.

BEST CUSTOMER SERVICE

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WE are happy with harvey norman frankston flooring service, jamil & tan, sharon . also please pass on to the powers that be, that the chap and his partner who came yesterday to install our carpet did a magnificent job. WE are so happy, and he was wonderful in moving the furniture around. No hassles at all and we would highly recommend Harvey Norman for laying and buying carpet.

Robert Woodside
Robert WoodsideSydney, NSW
  • 2 reviews

carpet laying

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The two guys William and Shaun were absolutely fantastic very good carpet layers they were good honest and very reliable they even cleaned up and vacumed we could not recomend them highly enough keep hold of them Gerry they will never let you down

Helen
HelenPerth, WA

Completely transformed my home!

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My new bamboo flooring is incredible. My staircase and lounge room now look like a display home! The service from Vanshika at HN Osborne park was professional and of a high standard. The quality of the installation by Phil is unbelievable!

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Hybrid Flooring - Excellent Service HNF Mandurah

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Excellent service all round! Abid from HNF Mandurah was personable, honest and very knowledgeable on their products and what service they could provided. I had a big job and a lot of questions and never was I made to feel like anything was to much trouble, Abid ensured the whole process was as easy as it could be. Also Simon and his team from Infinity Flooring did an amazing job laying the flooring, they were also respectful, pleasant and professional. Thank you to HNF Mandurah and Infinity Flooring. Sharon

Hybrid flooring

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Absolutely thrilled with our new flooring from Harvey Norman Mandurah the guys were very professional and helpful would have no hesitation in recommending and Simon and Steve from Infinity Flooring did an amazing job laying the floor, thanks so much Ken and Ann

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Sarah c
Sarah cSouthwest, VIC
  • 3 reviews

Exceptional service outstanding

published

We recently re carpeted our whole house. We went to see Adam and the crew at Harvey Norman Corio. Not only did they know their products they went above and beyond to make sure that the carpet came in and the quote was prompt. The laying of the carpet is perfect. They were honest, reliable, helpful and we couldn’t recommend them high enough! Thank you to all of you

Lescelle Cox
Lescelle CoxHunter Region, NSW
  • 2 reviews
  • 3 likes

Faulty laminate flooring

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After complaining to customer service in relation to a fault in my laminate flooring which I informed them about 12 months ago and there has been no follow up, I receive an email that they have referred me to the person who I have complained about in relation to doing nothing. Unbelievable!

david w.
david w.Perth, WA

Had 2 carpets laid 2 rooms in a villa unit

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Prompt on time laid carpets 2 rooms just over 30 minutes great service and excellent laying of carpets and vacumed the floors also and took old carpets away with them would highly recommend harvey Norman carpet and flooring to anyone .

Adrian
AdrianSouth East Queensland, QLD

Worst carpet - misleading advertising

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Very happy with our choice

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Had great customer service from Kylie in the flooring department nothing was to much trouble and we ended up with a good product.
We had a small issue with the laying of the carpet as we paid extra to have furniture removed and they put it back in place with only giving the carpet a quick sweep which wasn't enough so we had to lift furniture again to do a vacuum.

Kerrie R
Kerrie RPerth, WA
  • 3 reviews

Luxury pure wool. Worth every cent

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Replaced 24yo carpet in B1 & WIR. I got the best advice & chose a beautiful texture pure wool carpet. Arrived on time. Peter installed & I am over the moon with gratitude.

Khamap
Khamap
  • 2 reviews

Go to flooring professionals

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Not the easiest to put in. Some boards were buckled so needed to be returned. looks good but now lifting in areas, so having to get help, the buck is being passed.

Peter
PeterPerth, WA

Good Help Given

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Good selection of rugs and well displayed, making choice easier. Helped by Owen who was extremely helpful & courteous and carried the new rug to the car. Well recommended!!
Now I have thirty words......

Tom
TomPerth, WA

Great service

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Abid from Mandurah Harvey Norman was excellent, very helpful and efficient making the process hassle free. Nick and Simon who carried out all the work did a great job and constantly updated me with the work through photos and being available on the phone. Great work!

daskalou
daskalouGreater Melbourne (Inner), VIC
  • 3 reviews

Carpet worn out after 2 months + damage caused by installers

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Page 3 of 14

Questions & Answers

Bea T.
Bea T.asked
Harvey Norman Carpet Flooring

what is the cheapest carpet for sail a meter no loops would have to see what colours that price supply

No answers
Corio
Corioasked
Harvey Norman Waterproof Flooring

Hello i got neptune essential flooring laid and the quad or beading they put around the floor is pine timber that you put for windows outdoor ,not for floors it looks cheap and nasty

No answers
Matt
Mattasked
Harvey Norman Carpet Flooring

Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...

1 answer
Adrian
Adrian

Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.

https://www.youtube.com/watch?v=3d8-2PhGo00

In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its ORIGINAL BEAUTY"

Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, STAIN PROOF, soft and comfortable". Mohawk Flooring

https://www.mohawkflooring.com/carpet/brand/smartstrand

Then there is the Rhino and later the Zoo challenge... Say no more beyond this is absolute misrepresentation.

We have a family of 5 and the marks from every day walking across are not removable How can they claim with visual representation that zoo animals cannot mark it? The SmartStrand carpet we bought based on these claims, looked like it was tired marked and old and in need of replacing within 8 months.

PLUS the Harvey Norman flooring sales team refused to accept and tried to shift blame to anything else, except acknowledging that the Mohawk carpet simply make and made untrue and false claims.

Harvey Norman could have done the only right and honourable thing (at NO cost to them as they'd pass it back to manufacturer), by saying it is NOT fit for the purpose and does not live up to the claims made of it and we'll refund or replace. They did neither.

We purchased for 4 rooms including a large lounge solely due to absolute assurances from the sales people that the “un-stainable” claims made were true.

1. The Smartstrand carpet purchase, was the worst decision we have ever made. And sadly, we cannot afford to replace it yet, and still have the worst carpet decision reminding us daily.

2. The second worst decision was where we bought from as a result of the after service. After literally a couple of months we wanted the disgusting carpets replaced after we'd had them cleaned and they remained with discolouration stains, were just dismissed and we were told we needed to engage a different carpet cleaning service.. which we did AT OUR ADDITIONAL COST - and even then the Harvey Norman referred carpet cleaner said it was poor quality carpet and the marks wouldn’t come out.

NB - Apart from anything else, if the carpet is claimed to be "the easiest to clean carpet on the planet" and is "un-stainable due to its scientifically proven nano-technology" - why is a special carpet cleaner required

Totally insulting untrue claims, ACCC should take action against all misleading and false claims.

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