Reviewer Photos & Videos
Smart Strand carpet
We installed Smart Strand carpet due to the sales pitch that it has a lifetime guarantee for stain & soil resistance.
The Smart Strand carpet is terrible- it's has soiled in light traffic areas and aftet 2 years looks like 20 year old carpet.
I wish I'd not bought into the sales pitch!
Good service and fitters were lovely
We had four bedrooms carpeted. Aaron in store was very helpful and sorted out issues well. Was able to book installation exactly when I wanted. Good quality product. The fitters were great. Polite, efficient and friendly.
Damage property and take no responsibility
Bought carpet from Harvery norman Caringbah. While installing the carpet they damaged our $900 air conditioner controller. There was no one else on the top floor of the house all day and the heating stopped working while they were there. After they left we realised the controller had been knocked off the wall so harshly that all the electronics inside were ripped away from the back. Impossible to fix and cost us $900 to replace. Harvery Norman didn't return our calls for months, were invasive, blamed the installer, installer took no responsibil...ity. The man that sold us the carpet in the Harvey Norman showroom was there with the installer but Harvey Norman said he wasn't representing them as he was doing work experience with the installers??? One of the staff members even laughed at me on the phone. Dodgy people, wouldn't hire them if you value your possessions.
Terrible after sales service
They were quick to take my money & arrange installation, but the layers did a bit if a shoddy job. I gave feedback & asked for a resolution.
Couple of vague emails back n forward.
No resolution. I had to keep chasing them up & still no service.
I'm left with old blue carpet sticking out on top of my lovely silver carpet.
My layer Martin contacted me 2 days prior to give me a time of arrival. He arrived early and was very respectful of my house and the needs of me as a customer.
Very thorough with his workmanship and attention to detail.
Not only a superb job with laying, but no damage to any of the 4 rooms he laid and no damage to any wall. Took all equipment and old carpet and was gone within 2 1/2 hrs.
Would highly recommend him to anyone.
Thanks again Martin!
Just had hybrid flooring completed by Caringbah store. Have no complaints about the service in store and the staff helped us as much as possible with problems that arose with a fairly complicated job. Would like to praise the sub contractor, David. He went out of his way to make sure the job was as near to what we wanted as possible. He was always willing to speak at any time and source material not normally in his range.
Smart strand carpet is rubbish.
Life time warranty on stains . Rubbish. False advertising having rhinos peeing and crapping on it and not stainning, Biggest lie ever. Was told the stains are my fault as I didn't clean up spills or wees straight away. HN Derwent Park Tas came and replaced a patch of underlay where the biggest stains are because as he said the stains were coming back up through the carpet from the underlay. Well guess what, the stains are reappearing again. He then said it's called "wicking" where the spill seeps through the fibres. Was then told that that's wh...ere we are not told that this can occur. But they love to take our money. Oh and apparently stain resistant is different to stain proof. Didn't have the backing of the franchisee owner either as all he kept saying is, they agree with him, as in the manufacturing company, that it's not a warranty claim it's where I didn't clean up the spills. If i knew there had been a spill I would've wiped it up. The video of the rhino on the carpet didn't show anyone living with him and following him around cleaning up after him. One angry customer who spent thousands of dollars on what was meant to have a life time warranty. I only want my lounge room carpet replaced not the whole house. Thankyou Robert for fighting for a loyal customer.......not.
The slightly backed vinyl floor covering does not perform well in hot or variable temperatures. Confirmed by family in Queensland and in Tasmania. Pretty much ruled put everywhere in the country.
Very happy with my new Hybrid floor from Harvey Norman Jamestown Penrith Quentin Hammond thank you so much you picked the right tradesman Tim Whitton to do the job I’m very happy with my experience from the day of getting the free quote & measure to the finished installation 4 rooms in my 30 year old house & no broken skirting boards (which was my big concern) just pleased with everything from start to finish turned my old house from drab to fab looks so much more modern for the small price I paid & thanks again Quentin for putting up with my thousand & one question before I went with your quote which I believe to be the right choice out of the 3 Qutoes I received. Response from my family & visitors when they walk in “wow”
- Harvey Norman Carpet Flooring
- Verified customer
Very nice carpet
I have been very happy with the carpet we were sold. It was on sale for a great price. The install was not as I would have expected, I called to have the installer come back as he had not stretched it over the nails on the edging. Looking at it today I still don't think it's ok . My carpet mats that I asked to have made from the only remaining piece were not all made. Mixed emotions about this big purchase.
My loungeroom looks unbelievable with the new rug from Harvey Norman.
Harvey Norman have a huge range of colours, shapes and sizes of mats, rugs and carpets. All within a price range every one can afford. Updating any room could not be easier.
Lived up to promise
Damien from Harvey Norman Osborne Park WA made the purchasing experience so easy that we parted with our money happily. Laying team of Robert & Shane were courteous, co-operative, clean, and punctual.
Everything ran according to schedule. We are very happy with the whole experience, and our new carpet!
After sales service appalling
Pre-sales service enthusiastic and helpful, however installation was sub-par and despite numerous complaints over the phone, by email and in person I’m still waiting for the problem to be resolved.
laminate flooring through Harvey Norman OSBORNE PARK STORE
What a fantastic team that was sent out to my place to lay about 90 odd metres of flooring!
They did a sensational and thorough job. My place looks absolutely wonderful! A huge effort in 1 day!
Huge thanks to Damien & Angeline in Perth (National Insurance Division) for making all this happen so effortlessly and smoothly - great job guys and you were at all times so lovely, kind & very considerate.
I'm going to miss hearing your voices on the phone! JUST BRILLIANT!!!
Pathetic customer service from Harvey Norman and Big River arrogance!
Paid $10,000 to get the "best" engineered spotted gum timber floor. We wanted the floor to have the look and feel of real solid timber and found that in 'Big River New Generation' Spotted Gum. The floors looked absolutely fantastic and the installer did an excellent job. HOWEVER, after about 12 months linear bubbles started to appear everywhere, it started to look like skin pealing when you have been in the sun for too long. The Harvey Norman flooring Proprietor from Balgowlah came to have a look and agreed it is not acceptable and will get...Big River to repair under warranty. We were very clear that we do not want the whole floor resurfaced and they agreed that will not be done. They did the repairs whilst I was overseas. On my return I found a disgusting looking floor, they have resurfaced the whole floor with a "plastic" feeling coating and trapped dirt, hair, etc everywhere. The floor now looks dull and looks and feel like plastic, there are scuff marks, blemishes and trapped dirt everywhere, it looks absolutely disgusting and far worst that the problem they were supposed to fix! The HN Proprietor agreed and brought the BR MD to come and see. Then the whole situation changed, the BR MD treated us like garbage and stated he did us a "favour" to resurface the floor as the warranty does not cover it! According to him the peeling is normal and acceptable! We now have a $10k floor which we do not want and both HN and BR ignores us. The HN Proprietor executed a repair job we did no want or ask for, he did not do what we requested and now ignores us.
Never ever buy novacore
We had this nova core product installed about a year ago. The first day it had marks all over it. Our very light weight dining chairs which all have a soft bottom scratch it just by half lifting them up and out from under the table. Its supposed to be catch resistant. The product bends like paper and is missing half the thickness. We had the rep out Stewart, and his report came back saying we had damaged it. Its faulty plain and simple. They now have a new product which is twice the thickness and doesn't bend, thats what the product is supposed...to be like but they released it such a hurry they must not of tested it properly or they just thought they'd make some money off suckers like us before their proper products comes out, I will be telling everyone I know and using every review site I can to tell people about these crooks. I run a business and have hundreds of customers in the building industry so they picked the wrong person to rip off.
Not flooring experts at HN Aspley QLD
Not Flooring Experts at HN Aspley QLD...
Just bought hybrid flooring in November and had the HN sales person tell me that it was for putting over tiles. It was quite expensive so assumed that was true.
When I had my measure home visit, I had a different person do a few quick tests and said the floor ‘might’ need a ‘little’ prep in some areas, but seemed good enough for this flooring. I was never told the prep would be an extra cost or if absolutely required.
The installer came (really nice guys) and explained that almost all tiled rooms are never flat, and showed parts of my tiles that would cause issues.
The installer recommended ripping up all my tiles or prepping all the tiles with a compound.
Wonderful experience from start to finish.
We recently brought Godfrey Hirst hybird vinyl floor planks in 320 Sunlight from Harvey Norman Liverpool Mega centre store. Rhynal was our sale consultant. I found him to be very friendly, informative, he knew his products & what he was selling. He answered all our questions & concerns so it made our buying experience much easier.
Our floor installer was Junior Papalii & his team. OMG I can not tell you how much I am impressed by Junior & his team. They went above & beyond for us. Junior took so much care & attention to details on his workmansh...
Service all the way at Bunbury Store
We recently replaced some woollen carpet in our house from the Bunbury Store. The product was excellent, staff keen to secure custom. Carpet Layers Alexandra and Drasko finished off doing an excellent job of laying the carpet and a great experience. Based on our experience we would recommend this store.
Easy to install Vinyl flooring from HN Malaga
I went to couple of shops looking to buy vinyl flooring that i can install myself.I went to HN malaga just to have look at their ranges /prices and I was surprised that they actually had a lot to choose from. I ended up liking their novocore vinyl range, which I could easily install myself, because I could click them together without needing glue or underlay. I was surprised that the salesperson went out of it's way and gave me a small demonstration on how to install it, very helpful. I asked him to give me his best price, as I have been to oth...er shops and the prices were cheaper but the salesperson matched their price and I was very happy as this product looks far better than the ones I had seen. I am very happy with this vinyl and I found it easy to install, thanks HN Malaga.
Questions & Answers
Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...
We ordered carpet recently however said that we were months away from installing. We initially asked for our deposit back because of incorrect measuring on our part and a price hike however came to an agreement. We picked a colour for purchase sake however now when asking we are told the carpet is ordered and we can't change the colour despite us saying we were months away and may change the colour????
We have paid a large deposit but not sure what to do as we know it will be a case of 'can't change your mind'...not sure why carpet needed to be ordered prior to use 100 percent confirming
Godfrey hurst hybrid XL flooring, can anyone share their opinion on the wear and tear on these pls?
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