Reviewer Photos & Videos
New underlay not installed (until I complained)
I don't want to get him in trouble BUT I believe our installer tried to avoid installing our new underlay, possibly thinking we would never know. When I walked past the rooms that were getting new carpet (replacing smelly old carpet), I could see the new carpet sitting on top of underlay which didn't look new (with a slightly yellowed surface and old paper tape). But I wasn't 100% sure - it was exactly the same brand as the new underlay that we'd ordered (Harvey Norman Cirrus) and it wasn't easy to detect that it wasn't new. So I went outside t...o the installer's van and saw there were several rolls of new underlay inside the van. Also there was no old underlay in the rubbish pile, just old carpet. So I reminded the installer that we have paid for new underlay. He said he was going to ask if we wanted it changed, but why would he ask that when we had ordered and paid for new underlay?? So I insisted that the new underlay be installed. Well I kept checking back and could see it wasn't being done. So I said that I want to see the floor boards before he lays the new underlay. Still I could see it wasn't happening so I stood there for a while and watched him do it. Thankfully it was all changed and I'm happy now. But please be warned that this can happen. Do not trust your installer, make sure your new underlay is installed. I will upload a photo to show how the new and old underlays look identical, so it's easy to be fooled. The only differences are (a) the old underlay was taped where it joins another piece whereas the new underlay wasn't taped anywhere and (b) the new underlay is date stamped.
Customer Focused Care exceptional
I was relocating from Perth to QLD and our Sales Consultant went above and beyond with confirming our ETA and ensuring the fitter was fully informed and that my definite timescale for fitting of my carpet was on schedule- excellent Customer Focused Care From Harvey Norman, Osborne Park, WA. Thank you Hazel Ashley- you are awesome
No Customer Service
Recently visited a Harvey Norman flooring department for whole house flooring to be replaced. Choose from the carpet range and floating flooring range and asked for pricing, supplied sales consultant with plan drawings of all dimensions and contact details, was informed quote will be emailed withing a few days. No quote was received till complaint was submitted 3 weeks later then quote received was only for carpet and I was informed consultant had lost plan drawings. There is a lack of customer service and no focus. I contacted another flooring supplier and they attended a measure up and provided pricing very quickly and had exceptional knowledge to product recommendations.
- Harvey Norman The Flooring Specialist
- Verified customer
Sunshine Flooring services were good
Just wanted to thank Harvey Norman flooring Charlie for all the work he has put together. Charlie always had everything completed in a timely manner… He was patient, always responded my queries, always kept me informed and explained the process well. Very impressed!
Nice and neat job
Done to time
No extras needed
Great range of carpet
Will go back
- Harvey Norman The Flooring Specialist
- Verified customer
The worst product quality and follow up service!
After purchasing a timber floor laminate and paid cash to their installer, My timber laminate product was clearly faulty and had planks rising in bubbles. The Franchisee insists that this because I have been mopping my floor, rather than use a special laminate floor spray!! At no point during the selection of this product was I provided care/maintenance instructions for this product!! The franchisee recommended that I make a claim through my insurance company and would not admit to any liability, stating that he would be happy for me to take this matter to VCAT!!! Don’t trust any Harvey Norman Franchisee, as it’s clear that once they’ve been paid, they no longer take responsibility for their products and its installation!!
Great service excellent product range
Big thanks to Damien, Greg and the team at Harvey Norman Flooring in ossy park.
These guys have done a few of our properties and have always offered excellent pricing,service and the job the layers do are brilliant. Seriously recommend
Carpet purchase and installation
I ordered and was quoted for carpet well in advance of the installation date ( 19/11/2018). The installers arrived within the timeframe provided and commenced work. Unfortunately, they ran out of joinery tape (I think that's what it's called) and so only 3/4 of the installation was completed. I'm still waiting for contact for when the remainder gets done. Now ordinarily I might have been a bit annoyed BUT the installers did a really good job, provide good advice and I'm hoping for a quick return to complete the job. If the installation HAD been completed in 1 go, I would have submitted a 5 star rating.
Never buy carpet from then
Buyer beware! Do not purchase carpet from Harvey Norman. They will not stand by the warranty claims. Suppose to have a 25 year wear warranty with carpet i have purchased. Has started to wear in a large spot. Contacted them and it is "Pile Flattening" and not covered apparently. I will never shop with them again.
Lauchlin the manager is useless he had the wrong floorboards installed and says it's our responsibil
So we payed to have floorboards installed and wanted the same floorboards matching the rest of the house he has had the wrong floorboards installed and now refuses to help and says it's our fault. He is a useless manager I dont know how he has a job! All hes good at is ripping people off!! He should be sacked for being so useless
Good selection and professional staff. Always go here as a first stop. Trusted Australian company that has never let me down.
Ten year warranty on carpet
I was very disappointed with the service after I purchased a whole house of carpet which was replacing a cheap carpet I was not happy with. In light of that I asked lots of questions and ended up buying a carpet with a ten year wear warranty to avoid having any problems. At the point of sale it was all good and I had purchased quite a few products from other HN stores without an issue. After just under 5 years my carpet was quite worn anywhere you regularly walked, I am very clean and there was only two of us living in the house so not heaps of...traffic on carpet! I really believed if I contacted the store something would be done. Someone was sent out from the manufacturer and it was so obvious to me it was just a token visit and nothing would be done. Then to make matters even worse they told me the carpet just needed to be cleaned and then somehow it would magically not look worn. When I spoke to the manager of the store to relay my unhappiness, he told me I should have bought a more expensive carpet instead of that one. Unfortunately not a good experience and that store will never see me again
Allure clip lock flooring
We had purchased well over $15.000 had laid and delivered by Harvey Norman we have gaps opening around the house been told to put expansion joints we were not sold this product with expansion joints the store takes forever to ring back then to be told were not happy with the expansion option to be told they want to glue one coming apart the product was not climatised as say on installation directions please help
Harvey Norman Flooring -Bundall, Gold coast
Great experience . Great team of father and son - Neil and Cameron.
Good advice and sent good team to lay the Hard floor and carpet.
Easy to deal with .
Some confusion about the floor preparation but immediately cleared by Neil .
Post installation follow up call .
Hope they continue their great service in the future.
Sachin and Kshama ( Gold coast)
Thank you Dwayne and Gavin
From choosing the carpet we needed with Dwayne and having it delivered and laid by Gavin, it was a smooth and very professional process.
Dwayne knew what he was talking about and obviously had experience while Gavin worked harder than anyone we have seen and left a clean tidy and very well fitted carpet. We couldn’t be happier.
Do not buy the cheaper carpet
I guess you get what you pay for but... You'd expect a carpet to hold it's color for more than a year and any slight spills of food or drink bring out an impossible to remove stain. The sub-contracted carpet layer did a shoddy job in the out of sight areas eg behind the open doors. Do not buy the less expensive carpet from Harvey Norman. I think they source their carpet from third world countries that use cheap dye.
Beautiful flooring,beautiful job.
I would like to commend Jamil Islam and his team of installers for the wonderful experience of selecting our new floating floor.
We love our new floor His advice was accurate and informative, and the installation team worked like a well oiled machine.Fast, efficient and courteous The process couldn't have been better.
Great customer service
We have bought our carpet from Harvey Norman Thomastown. Sales person had great idea about his products and knowledge. From inside out explain nicely.
Bought smart stand carpet from him. I highly recommended Jamil Islam for his best customer service and follow up.
Stunning floor. Just amazing
Harvey Norman The Flooring Specialist says it all.
The team at Penrith have done an amazing job transforming our house.
If you need quality flooring at a good price with great results look no further.
Quentin Hammond is the man to see. He has a vast knowledge of all aspects of flooring.
We will definitely recommend these guys to all who will listen.
- Harvey Norman The Flooring Specialist
- Verified customer
Best floor ever!
We purchased the Allure Gen 3 flooring a few years ago and it has been amazing. We have 2 large dogs, one of whom has long claws like a kangaroo due to his breed so when we were investigating flooring, I would always do the key test to scratch for durability. Most brands in most stores failed miserably. Enter Allure flooring. I scratched a test panel as hard as I could with several different keys - I even got my big strong hubby to give it his best shot... but we couldn't make a single scratch on it! We had a winner! Combine this with i...t's lifetime warranty and waterproof qualities, it is the best product around. I even move our lounge room furniture (ie. 3 seater lounge and huge heavy solid timber coffee table) every fortnight or so to vacuum under them (we have a toddler) and I just push them across the flooring without lifting them up - they have never scuffed. Cannot recommend this product highly enough especially for anyone with kids or pets.
Questions & Answers
Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...
We ordered carpet recently however said that we were months away from installing. We initially asked for our deposit back because of incorrect measuring on our part and a price hike however came to an agreement. We picked a colour for purchase sake however now when asking we are told the carpet is ordered and we can't change the colour despite us saying we were months away and may change the colour????
We have paid a large deposit but not sure what to do as we know it will be a case of 'can't change your mind'...not sure why carpet needed to be ordered prior to use 100 percent confirming
Godfrey hurst hybrid XL flooring, can anyone share their opinion on the wear and tear on these pls?
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