??!
1 photo
Harvey Norman The Flooring Specialist

Harvey Norman The Flooring Specialist

Carpet Flooring, Laminate Flooring, Timber Flooring, etc...
3.7 from 309 reviews · View Statistics

Reviews

  • Job Satisfaction
    1.3 (3)
Previous
Next
Ben

Ben

  • 3 reviews
  • 1 like

Great product but appalling installation job!

published

We couldn’t fault Harvey Norman sales team at Moorabbin for our laminate floors . However the contractors they use left our home in an unbelievable mess . We have had floors done in several other properties and it’s always part of the contract of sale to tidy up . Our home was covered in saw dust from cutting the boards . Piles of off cut pieces were strewn throughout our home . The balcony where they used the electric saw to cut the product was inches high in dust ! When we were finally finished after many hours of unexpected cleaning , the finished product actually transformed our home . We simply wouldn’t use Harvey Norman again unless they change contractors !!

Job Satisfaction
Incentivised ReviewNo
Maria O.

Maria O.South East Queensland, QLD

Terrible after sales service

published

They were quick to take my money & arrange installation, but the layers did a bit if a shoddy job. I gave feedback & asked for a resolution.
Couple of vague emails back n forward.
No resolution. I had to keep chasing them up & still no service.
I'm left with old blue carpet sticking out on top of my lovely silver carpet.
Unprofessional

Job Satisfaction
Incentivised ReviewNo

After sales service appalling

published

Pre-sales service enthusiastic and helpful, however installation was sub-par and despite numerous complaints over the phone, by email and in person I’m still waiting for the problem to be resolved.

Job Satisfaction
Incentivised ReviewNo
2 comments
Harvey Norman The Flooring Specialist
Harvey Norman Flooring THarvey Norman The Flooring Specialist

Sorry to hear that you have not had a resolution.
Could you please provide the Store details.
Thanking you in advance,

Balgowlah

Flooring Companies

Find out how Harvey Norman The Flooring Specialist compares to other Flooring Companies

Know better, choose better.

Compare all
Honest Bob

Honest BobSydney

  • 16 reviews
  • 8 likes

New underlay not installed (until I complained)

published
Susan

Susan

  • 2 reviews

Ten year warranty on carpet

published

Do not buy the cheaper carpet

published

I guess you get what you pay for but... You'd expect a carpet to hold it's color for more than a year and any slight spills of food or drink bring out an impossible to remove stain. The sub-contracted carpet layer did a shoddy job in the out of sight areas eg behind the open doors. Do not buy the less expensive carpet from Harvey Norman. I think they source their carpet from third world countries that use cheap dye.

Tam

TamGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Harvey Norman Taylors Lakes very dissappointing Customer Service

published

I used Harvey Norman to recarpet my 3 rooms. No problems. Then I purchased a Wooden floor cleaner with a special mop for $100. I realised that I didnt need this item . I and took it back within 5 days to return it in its box with the seal unopended . I was told that there was no way I could get a refund. The manager was very insistent that even his mother would not get a refund if she brought a product back in. I was very disappointed with the way I was treated as I had given them a lot of business & I felt that I deserved a bit of consideration in this case as the item was not even opened . I was not told at the time of purchase that I would not be given a refund or a credit if I returned the product.

Harvey Norman Liverpool

published

We purchased laminate flooring and carpet from HN Liverpool back in 2016. Product is good, but our experience with the laminate flooring installers was the worst experience we have had in our life with trades people. Unprofessional, rude and disrespectful. Unless they have changed installers, I wouldn't use them. As great as the product is, would i choose to purchase if i could make the decision again, no.

Gayle G

Gayle GSydney

  • 2 reviews
  • 1 like

SmartStrand forever clean carpet

published

Absolute worst carpet .... bought the carpet from Harvey Norman 12 months ago and it is the worst carpet I have ever had ... we have 2 adults and a cat residing in our house ... spot stains I followed directions supplied with carpet as to how to clean ... waste of time and they were only minor stains. I had to have the carpet professionally cleaned this month .. steam cleaned ... still doesn't look clean .... as for vacuuming it is soooo difficult as can't move back and forth over carpet .... can only vacuum in one direction and that is towards you .... Do not even attempt to put this carpet brand in your home!!!!!!!!
Salesperson was good but shoppers need honesty when purchasing carpet ... we trust them to be the experts.

3 comments
Harvey Norman The Flooring Specialist
Harvey Norman Flooring THarvey Norman The Flooring Specialist
Gayle G
Gayle G
Gayle G
Gayle G
Flooring Companies

Find out how Harvey Norman The Flooring Specialist compares to other Flooring Companies

Know better, choose better.

Compare all
David Coultas

David CoultasMandurah

  • 4 reviews
  • 2 likes

Avoid H N to save disappointment

published

H N Mandurah were paid in full 20 days in advance and install date and time was recorded on my receipt by the salesman. Time comes no fitter - ring up - fitter has gone pick something up then to another job. Not what the fitter said when he eventually came. No attempt was made to give me advance warning so my whole day was wasted and I had to make rapid arrangements to change my plans due to lack of customer service, incompetence and ineptitude. So, then he says I was on holiday abroad last week and I'm not up to speed yet, but this is Friday and he still hasn't got a clue, so just avoid this lot and spare yourself the lies and feeble excuses for providing a dreadfully unreliable service.

Jacques B

Jacques BPerth

  • 4 reviews

Terrible service Malaga flooring

published

Bought $6k worth of carpet from The Malaga store. Everything was great till installation day. Terrible, terrible service from then onwards. Carpet was Installed fully 7 days later, even though I was told it is a day and a half job. Still waiting for the area under the stairs to be done as promised. No answer on emails or messages left. No apology or compensation for time wasted over several days waiting for the installers when they don't pitch up on time or sometimes not at all. My advice, buy your carpet here and get someone else to install it.

1 comment
Harvey Norman The Flooring Specialist
Harvey Norman Flooring THarvey Norman The Flooring Specialist
Ian

IanGold Coast

  • 4 reviews
  • 3 likes

Below par job

published

Had carpet layed in three bedrooms. Carpet layer cut edges too short and so the carpet is not nailed in. Sloppy workmanship.

1 comment
Harvey Norman The Flooring Specialist
Harvey Norman Flooring THarvey Norman The Flooring Specialist

Sorry to hear Ian, which store did you purchase carpet from? Please send us some more info here (http://www.harveynorman.com.au/contact-us/) so we can get that followed up for you.

Kind regards,
Harvey Norman Carpet & Flooring Team.

Daisy

DaisyPerth, WA

TimberMax product - already scuffed and scratched!

published
cdnjade

cdnjadeBrisbane

  • 3 reviews
  • 2 likes

Bad experience

published
arff arff

arff arffnsw

  • 19 reviews
  • 25 likes

harvey norman erina

published

I purchased carpet and lino. The carpet was high quality and installed perfectly by very polite and respectful harvey norman carpet installers. The kitchen lino that was installed WAS NOT what i purchased. It was different installers from the carpet, and these men were very rude and disrepectful and when i contacted harvey norman erina on a number of times requesting replacement as it was there mistake, i was met by disrepectful staff refusing to acknowledge there mistake. I am now left with lino i do not like that i paid a hefty price for

Flooring Companies

Find out how Harvey Norman The Flooring Specialist compares to other Flooring Companies

Know better, choose better.

Compare all

No after service back up

published

Had floor (viny planks ) done. Wonderful job at first but then what they used between floor and wall all broke apart leaving gaps. Also, planks moved leaving gaps in our floor. Had them out and they agreed there was a problem and agreed to fix . This never happened! After service is crap!

Andrew V

Andrew VSydney Surrounds, NSW

  • 6 reviews
  • 2 likes

Warning! Your vacuum cleaner may not be Suitable for Smart Strand carpet from Harvey Norman.

published
Billy

BillyMelbourne

  • 5 reviews
  • 2 likes

Price doesn't include any levelling

published

Be careful. Harvey Norman was cheaper than other contractors but did not bring our attention to the fact that they did no levelling. Ours was an install in an existing old apartment and when the layer arrived he refused to start because the floor was not level. We had assumed that a floor installer would level the floor. We then had to pay another contractor to level the floor.

Sammy

Sammysydeny

  • 3 reviews
  • 1 like

Waited forever

published

I waited for 1 hour to be served and when I actually got served the person told me that they would have to get someone else as it is not their section.

frustrated is a understatement

1 comment
Harvey Norman The Flooring Specialist
Harvey Norman Flooring THarvey Norman The Flooring Specialist
Ron Mc

Ron McStrickland Tasmania

Allure Locking flooring a bad experience

published
4 comments
Harvey Norman The Flooring Specialist
Harvey Norman Flooring THarvey Norman The Flooring Specialist
Ron Mc
Ron Mc

A prompt reply from the Harvey Norman Flooring Team, but the store hasn't even bothered contacting me. Unimpressed!!

Harvey Norman The Flooring Specialist
Harvey Norman Flooring THarvey Norman The Flooring Specialist
Page 1 of 2
See all Harvey Norman The Flooring Specialist reviews

Questions & Answers

Corio

Corioasked

Harvey Norman Waterproof Flooring

Hello i got neptune essential flooring laid and the quad or beading they put around the floor is pine timber that you put for windows outdoor ,not for floors it looks cheap and nasty

No answers
Matt

Mattasked

Harvey Norman Carpet Flooring

Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...

1 answer
Adrian
Adrian

Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.

https://www.youtube.com/watch?v=3d8-2PhGo00

In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its ORIGINAL BEAUTY"

Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, STAIN PROOF, soft and comfortable". Mohawk Flooring

https://www.mohawkflooring.com/carpet/brand/smartstrand

Then there is the Rhino and later the Zoo challenge... Say no more beyond this is absolute misrepresentation.

We have a family of 5 and the marks from every day walking across are not removable How can they claim with visual representation that zoo animals cannot mark it? The SmartStrand carpet we bought based on these claims, looked like it was tired marked and old and in need of replacing within 8 months.

PLUS the Harvey Norman flooring sales team refused to accept and tried to shift blame to anything else, except acknowledging that the Mohawk carpet simply make and made untrue and false claims.

Harvey Norman could have done the only right and honourable thing (at NO cost to them as they'd pass it back to manufacturer), by saying it is NOT fit for the purpose and does not live up to the claims made of it and we'll refund or replace. They did neither.

We purchased for 4 rooms including a large lounge solely due to absolute assurances from the sales people that the “un-stainable” claims made were true.

1. The Smartstrand carpet purchase, was the worst decision we have ever made. And sadly, we cannot afford to replace it yet, and still have the worst carpet decision reminding us daily.

2. The second worst decision was where we bought from as a result of the after service. After literally a couple of months we wanted the disgusting carpets replaced after we'd had them cleaned and they remained with discolouration stains, were just dismissed and we were told we needed to engage a different carpet cleaning service.. which we did AT OUR ADDITIONAL COST - and even then the Harvey Norman referred carpet cleaner said it was poor quality carpet and the marks wouldn’t come out.

NB - Apart from anything else, if the carpet is claimed to be "the easiest to clean carpet on the planet" and is "un-stainable due to its scientifically proven nano-technology" - why is a special carpet cleaner required

Totally insulting untrue claims, ACCC should take action against all misleading and false claims.

MMM

MMMasked

Harvey Norman Carpet Flooring

Hi,
We ordered carpet recently however said that we were months away from installing. We initially asked for our deposit back because of incorrect measuring on our part and a price hike however came to an agreement. We picked a colour for purchase sake however now when asking we are told the carpet is ordered and we can't change the colour despite us saying we were months away and may change the colour????
We have paid a large deposit but not sure what to do as we know it will be a case of 'can't change your mind'...not sure why carpet needed to be ordered prior to use 100 percent confirming

1 answer
MMM
MMM

So my question is can we request our deposit and cancel order there is nowhere on the invoice that says we cannot

Get an answer from our members and Harvey Norman The Flooring Specialist representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.