Reviewer Photos & Videos
No after sales service
We had vinyl flooring laid in our kitchen in December 2020 through Harvey Norman Chadstone. The flooring was bubbling soon after it was laid and we can’t get it repaired. The flooring section of the Chadstone store has now closed and no one in Harvey Norman will take responsibility for this warranty repair. Staff contacted are pleasant but ineffective.
Go to flooring professionals
Not the easiest to put in. Some boards were buckled so needed to be returned. looks good but now lifting in areas, so having to get help, the buck is being passed.
The reviewer stated that an incentive was offered for this review
I visited the flooring centre at Bundall twice and on both occasions was not approached by a salesperson to assist with my carpet choice. This was disappointing as I ha purchased from Harvey Norman in the past. I eventually went to a different carpet store.
Great product but appalling installation job!
We couldn’t fault Harvey Norman sales team at Moorabbin for our laminate floors . However the contractors they use left our home in an unbelievable mess . We have had floors done in several other properties and it’s always part of the contract of sale to tidy up . Our home was covered in saw dust from cutting the boards . Piles of off cut pieces were strewn throughout our home . The balcony where they used the electric saw to cut the product was inches high in dust ! When we were finally finished after many hours of unexpected cleaning , the finished product actually transformed our home . We simply wouldn’t use Harvey Norman again unless they change contractors !!
Terrible after sales service
They were quick to take my money & arrange installation, but the layers did a bit if a shoddy job. I gave feedback & asked for a resolution.
Couple of vague emails back n forward.
No resolution. I had to keep chasing them up & still no service.
I'm left with old blue carpet sticking out on top of my lovely silver carpet.
- Harvey Norman Carpet Flooring
Very nice carpet
I have been very happy with the carpet we were sold. It was on sale for a great price. The install was not as I would have expected, I called to have the installer come back as he had not stretched it over the nails on the edging. Looking at it today I still don't think it's ok . My carpet mats that I asked to have made from the only remaining piece were not all made. Mixed emotions about this big purchase.
After sales service appalling
Pre-sales service enthusiastic and helpful, however installation was sub-par and despite numerous complaints over the phone, by email and in person I’m still waiting for the problem to be resolved.
New underlay not installed (until I complained)
I don't want to get him in trouble BUT I believe our installer tried to avoid installing our new underlay, possibly thinking we would never know. When I walked past the rooms that were getting new carpet (replacing smelly old carpet), I could see the new carpet sitting on top of underlay which didn't look new (with a slightly yellowed surface and old paper tape). But I wasn't 100% sure - it was exactly the same brand as the new underlay that we'd ordered (Harvey Norman Cirrus) and it wasn't easy to detect that it wasn't new. So I went outside t...o the installer's van and saw there were several rolls of new underlay inside the van. Also there was no old underlay in the rubbish pile, just old carpet. So I reminded the installer that we have paid for new underlay. He said he was going to ask if we wanted it changed, but why would he ask that when we had ordered and paid for new underlay?? So I insisted that the new underlay be installed. Well I kept checking back and could see it wasn't being done. So I said that I want to see the floor boards before he lays the new underlay. Still I could see it wasn't happening so I stood there for a while and watched him do it. Thankfully it was all changed and I'm happy now. But please be warned that this can happen. Do not trust your installer, make sure your new underlay is installed. I will upload a photo to show how the new and old underlays look identical, so it's easy to be fooled. The only differences are (a) the old underlay was taped where it joins another piece whereas the new underlay wasn't taped anywhere and (b) the new underlay is date stamped.
Carpet purchase and installation
I ordered and was quoted for carpet well in advance of the installation date ( 19/11/2018). The installers arrived within the timeframe provided and commenced work. Unfortunately, they ran out of joinery tape (I think that's what it's called) and so only 3/4 of the installation was completed. I'm still waiting for contact for when the remainder gets done. Now ordinarily I might have been a bit annoyed BUT the installers did a really good job, provide good advice and I'm hoping for a quick return to complete the job. If the installation HAD been completed in 1 go, I would have submitted a 5 star rating.
Ten year warranty on carpet
I was very disappointed with the service after I purchased a whole house of carpet which was replacing a cheap carpet I was not happy with. In light of that I asked lots of questions and ended up buying a carpet with a ten year wear warranty to avoid having any problems. At the point of sale it was all good and I had purchased quite a few products from other HN stores without an issue. After just under 5 years my carpet was quite worn anywhere you regularly walked, I am very clean and there was only two of us living in the house so not heaps of...traffic on carpet! I really believed if I contacted the store something would be done. Someone was sent out from the manufacturer and it was so obvious to me it was just a token visit and nothing would be done. Then to make matters even worse they told me the carpet just needed to be cleaned and then somehow it would magically not look worn. When I spoke to the manager of the store to relay my unhappiness, he told me I should have bought a more expensive carpet instead of that one. Unfortunately not a good experience and that store will never see me again
Do not buy the cheaper carpet
I guess you get what you pay for but... You'd expect a carpet to hold it's color for more than a year and any slight spills of food or drink bring out an impossible to remove stain. The sub-contracted carpet layer did a shoddy job in the out of sight areas eg behind the open doors. Do not buy the less expensive carpet from Harvey Norman. I think they source their carpet from third world countries that use cheap dye.
Harvey Norman Taylors Lakes very dissappointing Customer Service
I used Harvey Norman to recarpet my 3 rooms. No problems. Then I purchased a Wooden floor cleaner with a special mop for $100. I realised that I didnt need this item . I and took it back within 5 days to return it in its box with the seal unopended . I was told that there was no way I could get a refund. The manager was very insistent that even his mother would not get a refund if she brought a product back in. I was very disappointed with the way I was treated as I had given them a lot of business & I felt that I deserved a bit of consideration in this case as the item was not even opened . I was not told at the time of purchase that I would not be given a refund or a credit if I returned the product.
Harvey Norman Liverpool
We purchased laminate flooring and carpet from HN Liverpool back in 2016. Product is good, but our experience with the laminate flooring installers was the worst experience we have had in our life with trades people. Unprofessional, rude and disrespectful. Unless they have changed installers, I wouldn't use them. As great as the product is, would i choose to purchase if i could make the decision again, no.
SmartStrand forever clean carpet
Absolute worst carpet .... bought the carpet from Harvey Norman 12 months ago and it is the worst carpet I have ever had ... we have 2 adults and a cat residing in our house ... spot stains I followed directions supplied with carpet as to how to clean ... waste of time and they were only minor stains. I had to have the carpet professionally cleaned this month .. steam cleaned ... still doesn't look clean .... as for vacuuming it is soooo difficult as can't move back and forth over carpet .... can only vacuum in one direction and that is towards you .... Do not even attempt to put this carpet brand in your home!!!!!!!!
Salesperson was good but shoppers need honesty when purchasing carpet ... we trust them to be the experts.
Avoid H N to save disappointment
H N Mandurah were paid in full 20 days in advance and install date and time was recorded on my receipt by the salesman. Time comes no fitter - ring up - fitter has gone pick something up then to another job. Not what the fitter said when he eventually came. No attempt was made to give me advance warning so my whole day was wasted and I had to make rapid arrangements to change my plans due to lack of customer service, incompetence and ineptitude. So, then he says I was on holiday abroad last week and I'm not up to speed yet, but this is Friday and he still hasn't got a clue, so just avoid this lot and spare yourself the lies and feeble excuses for providing a dreadfully unreliable service.
Questions & Answers
what is the cheapest carpet for sail a meter no loops would have to see what colours that price supply
Hello i got neptune essential flooring laid and the quad or beading they put around the floor is pine timber that you put for windows outdoor ,not for floors it looks cheap and nasty
Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...
Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.
In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its ORIGINAL BEAUTY"
Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, STAIN PROOF, soft and comfortable". Mohawk Flooring
Then there is the Rhino and later the Zoo challenge... Say no more beyond this is absolute misrepresentation.
We have a family of 5 and the marks from every day walking across are not removable How can they claim with visual representation that zoo animals cannot mark it? The SmartStrand carpet we bought based on these claims, looked like it was tired marked and old and in need of replacing within 8 months.
PLUS the Harvey Norman flooring sales team refused to accept and tried to shift blame to anything else, except acknowledging that the Mohawk carpet simply make and made untrue and false claims.
Harvey Norman could have done the only right and honourable thing (at NO cost to them as they'd pass it back to manufacturer), by saying it is NOT fit for the purpose and does not live up to the claims made of it and we'll refund or replace. They did neither.
We purchased for 4 rooms including a large lounge solely due to absolute assurances from the sales people that the “un-stainable” claims made were true.
1. The Smartstrand carpet purchase, was the worst decision we have ever made. And sadly, we cannot afford to replace it yet, and still have the worst carpet decision reminding us daily.
2. The second worst decision was where we bought from as a result of the after service. After literally a couple of months we wanted the disgusting carpets replaced after we'd had them cleaned and they remained with discolouration stains, were just dismissed and we were told we needed to engage a different carpet cleaning service.. which we did AT OUR ADDITIONAL COST - and even then the Harvey Norman referred carpet cleaner said it was poor quality carpet and the marks wouldn’t come out.
NB - Apart from anything else, if the carpet is claimed to be "the easiest to clean carpet on the planet" and is "un-stainable due to its scientifically proven nano-technology" - why is a special carpet cleaner required
Totally insulting untrue claims, ACCC should take action against all misleading and false claims.
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