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Harvey Norman The Flooring Specialist

Harvey Norman The Flooring Specialist

Carpet Flooring, Laminate Flooring, Timber Flooring, etc...
3.8 from 358 reviews · View Statistics
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Listing monitored by Harvey Norman The Flooring Specialist

Reviews

  • Job Satisfaction
    1.4 (23)
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Robyn Askew
Robyn AskewSydney, NSW

Great carpet. Terrible installation!!!

published

HN Balgowlah has a great selection of carpets but so disappointed in the contractor that installed the carpet. The carpet was not secured properly at the edges and it appears that they rushed the job. After several phone calls and emails with photos another installer retuned and fixed the problem. Following this I noticed a lump in the carpet and again after more emails with photos and phone calls they returned again to find that a piece of underlay and wood had been left under the carpet. The installer was indignant and unapologetic. Would not recommend this to anyone.

Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet
Lucien
LucienSydney, NSW

Worst unprofessional service workmanship and courtesy follow up I have ever seen

published

I was very disapointed at the lack of professionalism and workmanship, We spoke to a person named Berkham regarding laminated flooring and the finish job was below sub standard....There Rep came out and inspected the property to finalise the quote to make sure everything was ready for the installers to come out.
Once the installers came out they told me the skirting boards are supposed to be removed. I said the Rep never mentioned that. So they added another strip along side the skirting boards which made the appearance very bodgy.

Never pay these people anything up front till your 100% happy with the job. Once they have your money they dont bother to call or follow up anything.

Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet and Laminate
Wes B.
Wes B.Greater Melbourne (Metropolitan), VIC

Booked in 2 months in advance tradespeople didn't show up

published
Incentivised Review No

Terrible Customer Service

published

Terrible customer service - Would not use them again or recommend.

Installation did not include everything discussed during the quoting stage. When called to discuss, consultant (Ali) was unhelpful and unwilling to rectify the issue without additional charge.

Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet
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Rude and entitled

published

Unfortunately the manager has no concept of customer service.. I would rather have broken glass for a floor covering than shop at Harvey Norman carpet Toowoomba.so many better options in this town

Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet

Carpet beetles everywhere!!

published
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Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet
Baz M.
Baz M.South West, WA

Harvey Norman Flooring Bunbury

published
Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet
Corio
CorioSouthwest, VIC
  • 2 reviews

Do not believe them

published

I had hybrid flooring eg Neptune essentials laid in my kitchen . My complaint is instead of installing quad or scoatia around the room they put window beading ? When i enquired about this they said it comes with this flooring and that quad or scoatia does not have a code for this product to choose for this floor like laminate. So i called the installer he told me all new homes from metricom have this beading. Waurn pond Geelong is the store. who put window beading on the house floor what the???

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Job Satisfaction
3/5
Incentivised Review No
Floor Types PurchasedVinyl
Harvey Norman The Flooring Specialist
Harvey Norman Flooring THarvey Norman The Flooring Specialist
Lescelle Cox
Lescelle CoxHunter Region, NSW
  • 2 reviews
  • 3 likes

Faulty laminate flooring

published

After complaining to customer service in relation to a fault in my laminate flooring which I informed them about 12 months ago and there has been no follow up, I receive an email that they have referred me to the person who I have complained about in relation to doing nothing. Unbelievable!

Incentivised Review No
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Adrian
AdrianSouth East Queensland, QLD

Worst carpet - misleading advertising

published
Incentivised Review No
Floor Types PurchasedCarpet
Khamap
Khamap
  • 3 reviews

Go to flooring professionals

published

Not the easiest to put in. Some boards were buckled so needed to be returned. looks good but now lifting in areas, so having to get help, the buck is being passed.

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The reviewer stated that an incentive was offered for this review

daskalou
daskalouGreater Melbourne (Inner), VIC
  • 3 reviews

Carpet worn out after 2 months + damage caused by installers

published
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Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet
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Martin - Taryn
Martin - TarynCanberra 2600, ACT

Disgraceful - Customer service

published
Job Satisfaction
1/5
Incentivised Review No
Pmal
PmalSydney, NSW
  • 2 reviews
  • 2 likes

It has been a continuous nightmare choosing Harvey Norman flooring and their Novocore product

published

Underquoted by HN only to be bullied by dodgy installers ($5000 extra) to pay more to install Novocore flooring after original floor was taken up. After several attempts we still have joins separating and looks horrible. Have been loyal customers to HN but cannot even step into their stores now. Customer support non existent

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Job Satisfaction
1/5
Incentivised Review No
Ruby
Ruby
  • 2 reviews

Looked nice

published

I had my house done and there was a couple of places where the vinyl wasn't flat on the floor it had humps in it. I went to Harvey norman capalaba and showed him the picture of it and he said he would get someone to come and fix it still waiting 18 months later. Not happy wouldn't recommend them to anyone

Job Satisfaction
1/5
Incentivised Review No
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Questions & Answers

Bea T.
Bea T.asked
Harvey Norman Carpet Flooring

what is the cheapest carpet for sail a meter no loops would have to see what colours that price supply

No answers
Corio
Corioasked
Harvey Norman Waterproof Flooring

Hello i got neptune essential flooring laid and the quad or beading they put around the floor is pine timber that you put for windows outdoor ,not for floors it looks cheap and nasty

No answers
Matt
Mattasked
Harvey Norman Carpet Flooring

Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...

1 answer
Adrian
Adrian

Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.

https://www.youtube.com/watch?v=3d8-2PhGo00

In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its ORIGINAL BEAUTY"

Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, STAIN PROOF, soft and comfortable". Mohawk Flooring

https://www.mohawkflooring.com/carpet/brand/smartstrand

Then there is the Rhino and later the Zoo challenge... Say no more beyond this is absolute misrepresentation.

We have a family of 5 and the marks from every day walking across are not removable How can they claim with visual representation that zoo animals cannot mark it? The SmartStrand carpet we bought based on these claims, looked like it was tired marked and old and in need of replacing within 8 months.

PLUS the Harvey Norman flooring sales team refused to accept and tried to shift blame to anything else, except acknowledging that the Mohawk carpet simply make and made untrue and false claims.

Harvey Norman could have done the only right and honourable thing (at NO cost to them as they'd pass it back to manufacturer), by saying it is NOT fit for the purpose and does not live up to the claims made of it and we'll refund or replace. They did neither.

We purchased for 4 rooms including a large lounge solely due to absolute assurances from the sales people that the “un-stainable” claims made were true.

1. The Smartstrand carpet purchase, was the worst decision we have ever made. And sadly, we cannot afford to replace it yet, and still have the worst carpet decision reminding us daily.

2. The second worst decision was where we bought from as a result of the after service. After literally a couple of months we wanted the disgusting carpets replaced after we'd had them cleaned and they remained with discolouration stains, were just dismissed and we were told we needed to engage a different carpet cleaning service.. which we did AT OUR ADDITIONAL COST - and even then the Harvey Norman referred carpet cleaner said it was poor quality carpet and the marks wouldn’t come out.

NB - Apart from anything else, if the carpet is claimed to be "the easiest to clean carpet on the planet" and is "un-stainable due to its scientifically proven nano-technology" - why is a special carpet cleaner required

Totally insulting untrue claims, ACCC should take action against all misleading and false claims.

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