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Lots to choose from its great
There is so many things to look at and great quality. There is always someone to help if needed or to enquire
Allure Locking flooring Shrinks in Cold weather
We purchased over $4500 worth of Allure locking Saw Cut Dakota flooring from Harvey Norman Gepps Cross Store Adelaide over 6 months ago but have found this flooring very disappointing as it has shrunk so much, big gaps and coming apart at the joins. Really liked the look originally.
Allure floor locking - from good to bad
At about 8 month pregnant, in 2013, my husband and I realised that the original floorboards we were living on weren't going to cut it for a household with a new baby. We wanted something that looked good, was practical, easy to clean and install. I went to HN in fishwick and was directed to the allure locking floor. It seemed to tick all the boxes. We viewed the videos of how to install the flooring and with both my husband and father-in-law being carpenters, they said they could do it. When the tiles arrived we let them sit for several day to ...acclimatise to the conditions in the house, as recommended. It took them several days to lay the flooring in our hallway, kitchen/dinning and lounge room and it looked great when finished. I was very please with the results; however come winter time we notice that things stared to turn bad. Gaps started to appear in several places throughout the house and only got worse as the months went on. Summer came around again and some of the gaps shrunk but other stayed and only got worse when the next winter arrived. I made a complaint to HN and a representative of fyshwick came around. He took photos and said that an allure locking representative would be sent to have a look and it would be up to them to make the final decision. When he arrive he was in was in and out within about 10 mins. He said that as we laid the floor ourselves we were not entitled to have it fixed. I was a bit taken back as the allure locking floor is targeted to those who want to DIY. Never once was I told that if we laid the floor ourselves then pretty much warranty would be void. I would of definitely gone with something else had i know that. I'm at the stage now were I try and arrange my furniture to cover the gaps as its embarrassing. We are also doing a minni reno to the lounge room and I've had to buy more tiles so the flooring all matches. My husband and i talked about replacing the whole flooring but we cant afford to do that as its through all the house, bar the bedrooms and bathroom. The reason why I've come forward again with this complaint is that my mother just recently had her kitchen / dining room laid with allure locking and surprise, surprise, the gaps have happened to her flooring too. Her's was professionally laid and she was told that it couldn't / wont be fixed. How is that fair. I've never had a problem with Harvey Norman warranties etc. and have even recommended them to friends and family for their great service. Please note that my problem isnt with harvey norman, as their service is always good. My problem is with the flooring itself and the representative they sent out, who basically said their product isnt faulty and that the gaps are our fault. Disappointing is the word i'd use to describe my latest experience.
I waited for 1 hour to be served and when I actually got served the person told me that they would have to get someone else as it is not their section.
frustrated is a understatement
Allure Locking flooring a bad experience
We bought Allure Locking flooring from Harvey Norman Moonah, Tas at xmas time last year. Told to watch video on-line to learn how to lay the tiles. Good video, explains how to do the job. T moulding as recommended in video not available in Aust, Tapping block not available in Aust. Once you get the hang of it, the laying of the tiles is not too bad. Problems we found were after laying the floor. Looks really good when laid. If you have to cut a tile the white strip is very unstable, even handling the tile you have to be very careful of the whit...e strip end. It falls out easily and once it does it is hard to replace. Even if you do replace it the tiles will not lock together as they are supposed to, so a complete tile is wasted, unless you can use it somewhere else. We ended up with lots of wasted tiles, simply because the white strip was unusable. I would never use it on a floor that is not perfectly level and very solid as normal foot traffic results in the locked tiles coming apart, so you end up with gaps all over the place. Even with masonite put down on our timber floor as an underlay, the gaps still appear. If your home gets cold or hot the tiles will expand or shrink, resulting in more gaps.The floor also scratches easily. It was sold to us as a tough flooring, not so. We bought this flooring thinking we were getting a quality product and that is not the case. The price they charge is exorbitant. If it was as they advertised it would be worth it, but we are very disappointed with this purchase. Rating for this flooring would be 5 out of 10.
Complete waste of money- and don't go with there installers
We were quoted app $4500 for new flooring in our house and we were told we absolutely had to go with there amazing installer, specially as we were doing our whole house. Installer cost another $2000.00, but trusted that this was the best way to go. Harvey Norman asked if the could use the measurements from previous quotes and when I asked if hey could rather draft a actual measured quote, they said there was no point. On the day, we ran out of flooring, so had to quickly deposite / pay an extra $450 for the rest of the flooring whilst the insta...llers were round. So really quote was incorrect. We have had the floor for two months and our house is so squeaky and creaky, I would of rather live with concrete flooring! I saved up for 8 months to afford a new flooring and definatly feel that I ha been ripped off. First renovation project in my house and am so gutted, this flooring has distroyed me. Every step I take I can hear the noise of money down the drain!
We purchased floorboards and carpet for our whole house from the Harvey Norman store in Frankston. The sales assistant was very professional and we expressed concerns that the last time we had our carpet replaced the installer didn't show up on the day he was booked and we were assured that wouldn't happen.
The installer was booked for Tuesday morning as that was my day off. On Monday night we removed the furniture and carpet from the bedrooms and had to squeeze all our bedding into our lounge/dining room. By 1pm on Tuesday I rang the store a...
Buying carpet from Harvey Norman Fyshwick
When my new residential house was completed, I purchased carpet from the relevant store. The decision to buy carpet from Harvey Norman Fyshwick were due to the fact that we're happy with appliances and furnitures bought from the same store. Both me and my wife like the carpet that were installed in our bedrooms and living room. However, to our disbelieved, the installation damaged our brand new floor skirting and even scrapping some huge chunk of paint off. I ended up having to touch up the floor skirtings. M wife, who had previously work in th...e similar industry, had never have similar complaint from customers regarding the floor skirting as the installer the company have back then worked for more than 20 years in similar field. When I called the manager of the carpet area up, the advice was I, as a customer has been warned. They advised that they have sent the mail containing relevant information out to our brand new address. I have not received the mail that was mentioned at the new place and the old place that we were living at the times. Despite a few times calling up about the carpet prior to installation, the salesperson or manager never bothered to ask if we have received the mail or not. The main thing in their mind is whether we have paid or not. During the phone conversation with the manager and voicing out frustration over this, the manager still put the blames onto us for not reading the terms and conditions which was supposely mailed to us. Apologies does not fix up our damaged skirting paint in the new house. The manager does not even try to offer a resolution but just putting the blame towards the customer. This will be the last time we will be getting carpet from Harvey Norman Fyshwick. Carpet - Good quality and presentation Customer services, installation.
Beware many vacuum cleaners not working on soft carpets
I had new carpet laid in my lounge room and dining room by Harvey Norman flooring a couple of weeks ago in September 2013. I am very disappointed with the carpet. It is made in the USA and is called Mohawk gentle essence carpet. It is an expensive carpet and is very soft and lovely to walk on, though it shows every footprint and looks messy if you don't rake it.
It comes with;
a lifetime stain and soil warranty,
a lifetime anti static warranty,
25 year manufacturing defects warranty,
25 year abrasive wear warranty. This makes it look li...
If you want prompt and helpful service, go somewhere else apart from Harvey Norman. Other flooring places in Hobart were generally more expensive, but far more willing to help and had samples of products available.
It is central to the Hobart CBD.
I went to the Cambridge store and initially the service was good. However, I was never provided with a written quote (despite repeatedly asking for one) after they came out to measure my floors. The floor stock of their vinyl left a lot to be desired.I then visited the Hobart store. After some chasing...
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